BYOjet Questions & Answers

Byojet make my flight in July plz between 17 July to 24 July Etihad air wanyes my booking nabar 11520462 my [email protected] thanks byojet me no school so plz help

Hi my booking number 11520462 I want change my flight so plz help thanks I am in owarss so I have my owarss my phone nabar 0092342008267 plz call in July 24 thanks

Change my return ticket to 3rd July 2020 please this is my email address [email protected] Islamabad to Melbourne Etihad airways flight no ( 232)

My E Ticket is 7383363515179, I will travel from 4/6/20 till 8/7/20 with VN772 but at the moment Australia won't allow anyone to go out of the country or vice versa. So can I postpone my flight without any cost because i was already change my ticket earliest from February to June due to Covid-19 pandemic. Please answer my question as soon as possible. Thanks

Hi there
BYO11622965 Is my booking reference no., I’m trying call everyday regarding my parents ticket refund . Please update me

Ref 11048327
Just received a credit for my flights which were canceled due to the coronavirus. There is no expiry date on the email

I received an email stating that I requested to put my flights on hold, I never requested this, I still want to fly in December 24th from UK to Australia, can someone please advise why I received this email? Sarah O'Donnell BYO11282763

Dear BYOJet team,
I would like to request a full refund of the value of my ticket, also my boyfriend’s wants to apply to get the refund as well, his name is Matthew Sinclair, but he didn’t get the BYOjet code number to complete the form and request the money back.

I want to know all my rights as a customer.
Please, I hope someone can give me information soon on how I can get the total refund back, also I really need to know how long will it take to get the amount we have paid for the ticket ?
Please, I really appreciate if someone can support me.
BYO011601091

Hello. I received a text message that my cancellation was approved on 29 February and they said it will take maximum 12 weeks. However it has been more than 8 weeks and I haven't received my money back yet . I've tried to contact refund team via e-mail but there is no e-mail service now. I just wonder when I can get my money back so please let me know. BYOjet reservation number was BYO11432561.
Sunghwan CHO.

I did not received the credit shell yet. I was informed it will take a week. its been 18 day although.

Can consumer affairs
Get your money back

Hi,
I don't have my BYOjet 8 digit number necessary for the refund form, I only have my travel itinerary. Is this number located on the itinerary? As I can't seem to locate it or contact BYOjet
Regards,
Braydon

Hi there.....I booked a flight to leave 26th April
As we cannot fly overseas now...I requested a credit shell......you rec8my request over 3 weeks ago....am waiting on confirmation about this and how long we have to re book......

I booked my flight tickets to travel to Malaysia last year to travel in June this year. But due to Covid 19, I have received a notification that Malaysian airlines have cancelled my tickets. Ticket no is BYO11182916. Can you please provide me with a refund?

Does anyone have the address for BYOjet so I can post a letter to them?

hi my booking reference is BYO11417651 and my flight is cancelled by emirates. byo jet sent me an email saying your credit is on hold and email will follow in 7-14 days. do I get my money back or later ticket to travel no explanation is given. I would like to have another ticket if you are not giving the full cash back. I am writing it in this page because I am not getting the answers for my questions, thanks
Lissy

My flight to Vietnam on 18 April was cancelled by Vietnam Airlines. Is it correct that BYO jet charge $250 per person if I cancel even though I have to cancel because there is no flight? If I postpone you delay for a year from time of booking? I booked in January and want to go in April 2021 hopefully so can you postpone until December 2021? If BYO jet goes under or bankruptcy what happens to my flight money then? Thank you Clare

Booking ref #BYO11033744

Yesterday we got email of 3 options available for our flights in June to UK that we won’t be able to go on due to covid 19

no clear indication of total cost of fees for credit shell

The information is very conflicting and confusing

We are afraid to accept an option with no clear idea of cost of fees

Could some please confirm for 2 x adults, 1 x child and 1 x infant

Regards
Ryan

Hello I have read your email and we can't understand that the flight has been cancelled, as we should have been flying today at 2.05pm, but yet you are charging us over 1000 pounds for us cancelling, when it's Emirates / Byojet that have cancelled, how can this be right??? Please advise
This is the first email we have had from you in correspondence to the COVID19 issue, we have tried to ring you over 30 times, but kept on hold, there has been no email address to contact you.. You have not responded to emails, and then now to top it all off you are taking over 1000 of us?... For what, as you haven't even give us any service at all, this is so unfair
We do want a full refund of 2447pounds, if possible, as this is a lot of money for us

Kind regards Wayne Mitchell

1/4/20

Have been trying to contact Byojet for 14 days as my flights are canceled and I’m stranded how do you contact them are they still operating