I am booked on a cruise leaving Mar 2nd, two ports of call (1 being disembark port) have been cancelled and we now have an extra day at sea. I know the cruise line can't control the recent events caused by the conoravirus but they do have control over cancelling this cruise for the benefit of their passengers.
The ship is now returning to Dubai and all they have offered is a days sailing credit to be spent on the boat and contribution of $500 towards flight changes. I have lost the money I spent on delaying my original flight home and the acco...Read more

Been on the ship three times and no complaints although on a few occasions some staff have been a little gruff and I guess I can understand why. The most annoying part of cruising in home territory (walking and driving on the left) is the lack of respect and courtesy from those who walk and drive on the right. Those from the USA in particular stand their ground on the right and force all other walkers to comply. Having travelled extensively in countries where walking on the right is normal we have always adhered to the rule, it is only respectf...Read more

My Request
Thanks for your explanation regarding my concerns. I would like to give you of an unfair example.
I met two ladies that booked 3 months prior and paid $1,700pp (3,400) for a Balcony cabin #9242 on deck 9. I bought this to the attention of manager Alexandra.
Later I was told they had noisy neighbors above them and complained to customer service. They received 2 bottles of wine and a $250pp voucher for their next cruise. This was their first Celebrity cruise compared to my 6th cruise. I paid $7,000 (same as a guest in a suit) in an ...Read more

We have recently had a twelve night Italy, Adriatic & Spain cruise onboard the Celebrity Infinity, everything with the cruise was fine, food, staffing. accommodation, entertainment and service, not great but okay, around 7 marks out of 10 in our opinion.

Then comes account settlement time and it all changes and goes downhill fast!

The creative accounting system used by Celebrity mystified us somewhat, for example, each & every charge, hit the Visa card statement, within hours, which was fine, then at the end of the cruise we get a statement,...Read more

This isnt about the ship itself, it is about the cruise line and their at best misleading offer on a drinks package and their inability to even respond to an issue they have caused.

We are booked on a cruise later this year and were offered a 20% discount off the price of the Classic drinks package. It was originally priced at a little over $80 per day and the price offered was $68.44. I did some checking to see if the package would suit us, but that was made extremely difficult when I phoned Celebrity's customer service number and NO ONE coul...Read more

I checked my account via the TV before dinner on our last night, it was correct. I then received my debit via my visa once I arrived home, it was incorrect by $125.00. I contacted customer relations for an updated account.
They had billed me for some photos I did not purchase, which was much later in the evening, I had no need to check my account then, as everything I purchased was correct when I had checked earlier.
I contacted customer relations three weeks ago, and they keep telling me that the photo gallery on the ship hasn't responded t...Read more

Solstice is beautiful with the friendliest, most caring, attentive and helpful crew ever experienced. The food is good, the live shows are first class entertainment- best ever! The ship is spotless with everything in the stateroom working perfectly. The carousel type shower was a pleasure to use, the air conditioning highly effective.The embarkation process was effortless and well organized.

Despite all the wonderful attributes mentioned above, my husband and I were in a constant state of trauma and unhappiness on this lovely ship. Why?
...Read more

Boarding delayed due to extra cleaning from Norovirus on previous cruise. Virus on my cruise 22/10/17 and now on the news as again present on current cruise. "Extra Cleaning" however, bathroom had hair and grot around the sink and the shower had not been cleaned. My luggage was not delivered, up and down all first day looking for it, worried I didn't even have a change of clothes for 8 days...Was told to be patient. Went to guest services at 7.15 pm and was told it was confiscated for containing alcohol. said yes it has a 750ml bottle of wine ...Read more

1st celebrity cruise,me and the little lady mid 50s-
we had a inside cabin on deck 3-boarded around 3 p.m-all of 15 minutes from bag drop off to walking up gangway!
glass of sparkling on arrival..walked straight to room-very handy possie just a few steps from the foyer and grand epernay rest.
room modern-ship built 2008-all wood and everythink works,,,p@o mgt can learn alot from these people!
okay so my Personal likes are-staff-food-decor-ship stability-we has the tail of cyclone debbie on the return leg,she s amazing
in the 40knot wind an...Read more

Boarded our second trip on the Celebrity Solstice in Auckland on Friday February 17, 2017.
We were booked AQUA CLASS so we had priority boarding at 11:30, although all the other guests were given designated times most turned up at 11:30, so confusion occurred with the Celebrity staff standing at the front of the queue asking if people were on Decks 11&12 instead at the back of the queue directing people to the correct line, other than that check in and boarding were okay.
Less hassle about buying “Beverage Packages” like on our previous crui...Read more

Do NOT book a Guarantee GTY cabin. I booked 2 Guarantee GTY balcony rooms as linked reservations, and these idiots have allocated us room on different floors, on opposite sides of the ship, AND one at the front of the ship and the other at the back. Pretty much as far apart as you can literally be.

They advertise that Guarantee GTY means the location on the ship could be anywhere, which is fine, but not when 2 rooms on linked bookings are miles apart! Clearly no brain or common sense between anyone on their reservations team.

Their custo...Read more

Went on a 13 day cruise to new zealand from sydney. The good (and there wasn't much that was) was the ship itself. Very clean and well maintained. Good housekeeping of rooms. Two chocolates left on the bed pillow every night was a nice touch. Room tjough small had plentiful storage and a comfortable mattress. I had a balcony.
Service in the speciality restaurants was very good. Food at sushi on 5 was excellent. Most of the staff were friendly and helpful. Only a few kids on board who were well behaved.
The shows each night at the solstice t...Read more