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Chef 54cm Cooker CFG517SBNG (Natural Gas)
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- 11 reviews
- 5 likes
We bought this brand new after our old Chef cooker was beginning to fail in a couple of areas. We have always like the Chef as a brand, so went with a new one. The grill is most impractical and does not sit properly. The side bars supposedly to hold it in place come out at the slightest touch and are very hard to re-attach. There is a hole at the rear of the grill area which you need to feel for - when the grill is cool, mind you, or you would get a nasty burn. . You have to manouver the grill tray in many angles to engage with these bars to (...
Read morehopefully) make it stay in place and not tip up or drop on the floor when the grill is open. The oven light and fan are turned off as a separate action and may be forgotten and may remain on until you notice while usuing unneccessary power. The fan is very quiet and the knob does not readily let you know if it is at the "on" position, so you have to open the oven door to listen for it if you forget if you turned the fan on or not- great while cooking food. All in all, it is a very strange, impractical design. One would have thought that with years of product design Chef would improve as new products come on to the market.
- 2 reviews
The griller door exploded beware unsafe product and terrible customer service
Our griller door exploded when the oven was in use by our tenant we were so so lucky that they were not in the kitchen at the time as they heard a massive explosion coming from the kitchen before they walked in on glass broken on the ground everywhere.
We called Chef / Electrolux who were not helpful at all they were very passive aggressive and pointed the blame on us and our tenant and were saying we were using the griller with the door closed which was not that case as you can see in the pictures we had the oven on cooking and the griller d...
Read moreoor exploded. We had to organise a technician to visit the house and had no communications at all as to how this could actually occur as when we first called to book a technician we were re assured that the technician will let us know how this could have happened, we also never received a picture of the fixed oven (the technician had our number and we asked for this when we called), we had to ask our tenant to see if everything was OK. The next issue was we never received the invoice as they had the wrong address listed so we were unaware we had to pay for this issue as we thought all along this was definitely a product issue. The next thing I have is a debt collector calling me for a debt to be paid to Electrolux I was shocked at this point as I was so un aware I had a debt to pay, I had the debt collector agency note down my email address for Electrolux to send me the invoice to pay, as soon as I had the invoice sent to me by Electrolux I paid it in full straight away, a few days later I then had a lawyer send me a threatening letter to say you have not paid a debt to Electrolux! I am still in the process of ensuring this issue is all cleared up and hope Electrolux do the right thing and rectify this poor poor customer experience and I hope this helps anyone considering purchasing a Chef / Electrolux product to steer clear at all costs.
Purchased at The Good Guys.
- 2 reviews
Very disappointed and anxious after our oven got installed today.. the knobs and whole top of the stove is scolding hot when the oven is on and with two young kids I know how much anxiety this oven will cause me! I rang Electrolux to see if it was normal and the woman on the phone literally said ‘well hot air rises so open a window’... it gets down to 0 degrees where I live and I can’t have open windows every time I have to use the damn oven! So angry and disappointed in this supposedly ‘reputable’ brand..
Purchased in July 2021 at Harvey Norman Retail Stores.
- 3 reviews
- 1 like
Great stove. Was surprised with the electric grill as our last one was all gas. However, am impressed with the ease of starting and the way everything is cooked. Very good stove for the price.
Purchased in October 2022 at The Good Guys for $925.
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Details
| Category | Freestanding Ovens |
|---|---|
| Price (RRP) | $1,399.00 |
| Oven Fuel | Gas |
| Size | Single |
| Capacity | 80L |
| Features | Separate Grill |
| Dimensions | 910 x 540 x 635 mm |
| Cooktop Type | Electric |
| Number of Burners/Zones | 4 |
| Wok Burner | Yes |
| Manufacturer Warranty | 2 year(s) |
| Colour / Finish | Stainless Steel |
| Release date | Aug 2012 |
- GTIN13: 9315538595913
- MPN: CFG517SB and CFG517SBNG
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Hi Katy M,
Marina from Electrolux here. ...
Read more We would appreciate the opportunity to discuss the concerns you have raised about the Chef CFG517SBNG. If you wish to discuss this further please feel free to contact me at [email protected] attention Marina Ticket Number 2023280. Thanks, Marina