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19 questions from our users
tyrone.stewart.56asked
How different is this Chill Chest to the Pollar Chest which is half the price?
1 answer
Global Shop DirectGlobal Shop Direct
Polar chest is a knockoff that does not have the same level of thermal efficiency.
Johnasked
GayleSasked
How does it work?
3 answers
It doesn't. It's an insulated box.
The Chill Chest works by maintaining its temperature by locking in the cold air if using cold items/ and likewise for hot.
Its made out of lightweight polypropylene .
Its like a small refrigerator with its door kept shut during a blackout, but for only a short period.
I'd say that it serves its purpose when its filled with cold supermarket, or party foods, (or only hot items, like freshly cooked pizza, or Fish n Chips) for a maximum of 25 - 30 minutes.
It only slows temperature change and is not suitable for drives of 100 - 150 km distance. For THAT task, I recommend a 12V powered Food Warmer / Cooler, and these can range from $90 - $400 depending on the capacity.
Jodieasked
Does the chest need to be full or nearly full of cold items for it to keep them cold, or can just a few items be placed inside will stay cold as well.
2 answers
Global Shop DirectGlobal Shop Direct
Hi Jodie, Please give us a call on 1300 137 598 and we will be able to assist you and answer your questions. Thanks,
Any ice chest will operate better the fuller it is. If you only have a few items, surround them with ice packs or ice bricks and fill out the chest with crumpled up newspaper, or similar or sealed plastic bags full of styrofoam balls (as used in bean bags).
Carolasked
Hi
How does it keep things cold. Do you have to put it in the fridge first?
2 answers
Hi Carol, The items have to already be cold to put in the Chill Chest and the same applies to hot items if you decide to store hot items in the chest. Not though at the same time. Hope that helps.
It doesn’t. Spend your money on a sealed and insulated cooler that has a proven track record.
Gloriaasked
how do i contact about chill chest, i didnot want to of them only one my order number is 26403950 thanks gloria whaley
2 answers
Hi Gloria I suggest you contact Chill Chest Customer services directly so they can assist you with your order.
Thank you.
Global Shop DirectGlobal Shop Direct
Hi Gloria, Please contact the retailer in which you made the purchase, and they will be able to assist. Thanks
Sueasked
How does it get cold have to refrigerate or freeze?
3 answers
This chill chest is an absolute waste of money!!!
Does not keep things cold, just think of it as a styrofoam cooler that you can’t put ice in!!
Place icebags or ice bricks inside it. Placing pieces of ice in it does not work, as the ice melts!
Hi Sue, You dont need to do anything to get it cold its portable like an esky but lighter and fits compactly in the car boot .You can put both frozen and refrigerated items in the chilli chest. The insulated box chest is what helps keeps the temperature cool inside the box.
Misty Gasked
What do you have to do to let it get cold?
2 answers
Hi Misty, The Chilli Chest works by temperature lock technology which traps the cool air inside, so you just put your cold items in the chest and it will insulate food & drinks that are already cold for many hours. Perfect for days out.
Hi The items to be kept cool must be cooled before placing them in the Chill Chest, and kept cool using ice packs or ice bricks from your freezer. The chest itself works like an Esky, not a refrigerator. It's good for taking home frozen food from the supermarket and keeping drinks cold.
MARISELAasked
I was considering buying one for my daughter who was just accepted to Columbia University. Generally, students have small refrigerators in their dormitory rooms, but she will not have private transportation there as New Yorkers normally use the subway or taxis. Do you plug the Chill Chest in order to have it chill the items, or how does it get cold? If it is company proprietary information I understand if you cannot disclose certain information. I would just need to know if it would be appropriate for my daughter's minimal use.
3 answers
Global Shop DirectGlobal Shop Direct
Hi there, We actually sell this product in Australia so it might be best to look for a local supplier. But the Chill Chest is not electric, it just has technology in it which keeps things cool and hot. It is not a refrigerator. Thanks,
The Chill Chest is not a portable refrigerator. It is an insulated box which needs pre-frozen cooler bricks to keep things cool inside it. The insulation likewise keeps pre-heated contents hot (a bit like a hay box). Its main quality is its ability to internally maintain the temperature of whatever is placed inside for a period of time (a bit like a thermos flask), but does not of itself heat or cool the contents, since it is made of a form of foam plastic.
It's not plug in. It's just a very cheap material and it doesn't keep anything cold beyond an hour. My advice is not to waste your money.
Marcellaasked
How do it keep can pops cold? When put thems in there hot it automatic.Turn thems cold.
1 answer
Global Shop DirectGlobal Shop Direct
Hi there, sorry we dont quite understand your question? We are a retailer of this product in Australia. For questions, please call us on 1300 792 286 and we will clear anything up.
Thanks,
Sam Easked
how do you pre-cool the chest? it is too big to put in the fridge or freezer.
Amanda Pasked
Is it suppose to leak out the sides? We just bought it and filled it up with ice, bottled water and what the Wisconsin heat over Memorial Day weekend it didn't take long for the ice to melt and it to leak out the sides of it. I don't know if anyone else is having the same problem with the product or what. You spend the 40.00 an it's defective is not a good thing.
3 answers
I haven't used it with ice...it's winter here in Ozland...it's great in keeping the groceries frozen for few hours though....I prob won't use it with ice
It’s not designed to have loose ice in it, as it is not leakproof. It’s only designed to keep foods, drinks cold or frozen. I put ice packs and fill the spaces with a towel and the foods stay really cold for hours. Great product which I use often.
Yes it leaks
Gavasked
Can you give me the dimensions of the chest when collapsed and when up? What makes the item stop being cooled after 8 hours.
1 answer
Folded size about 60*40.3*10.2cm, Unfolded size about 60.40.3*25.4cm
CHILL CHEST is made from the material EPP that makes it long time heat insulation.
Scotty Basked
brisbane just had a power blackout that lasted for around 4 hours ... all that frozen food needs to be binned. Frozen water blocks sounds good. Would the Chill Chest save me in the future?
4 answers
Our chill chest certainly helped us out. we did use plenty of ice bricks, 10 kilos of prawns saved, power out for approximately 12hrs.. Good luck with it Scotty
Global Shop DirectGlobal Shop Direct
Keeping cold and frozen food still cold/frozen is exactly what the Chill Chest does well. Would have saved your perishables.
thanks for the comments - i have bought the chill chest, now all i need is a couple of those gel ice packs.
Larryasked
Can it be lifted when full?
1 answer
NO. 24 cans & salads 100 meters to the beach with 2 kids. hernia time...Same deal pack frozen grocery's into it in the car then to heavy to carry so unload grocery's to carry into house. big con
Robert Rasked
Maggieasked
What is the limit in hotness can an article be when put in, so it doesn't melt the bottom of the chill chest?
Horaceasked
How are the sides and lid hinged, and how sturdy are they?
4 answers
I cannot answer that yet as ive just purchased mine
Concealed hinges, Don't even think about taking apart. Either buy one and don't mess with it or find someone that has got one so you can see it works.
Hi, no they aren't hinged, the short sides have an interlocking piece that locks in with the long sides when the chest is folded out. The just unclip for lack of a better word when folded down for storage. I hope this answers your question.
Shelly Dasked
Where is a global shop direct store I would like to go and buy one not order online
3 answers
Dear Shelly, i am sorry but can't answer your question as I am A REGULAR PURCHASER ON THE NET.
Just check via Google search
You can buy them from Australia post outlets
Bed bath and beyond has these on sale for $19.99, that's a good buy as I paid $39.99 for mine from this site.
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