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Reviews

4.7

4,348 reviews
5
(3,704)
4
(392)
3
(61)
2
(47)
1
(144)
  • Value for Money
    4.3 (92)
  • Transparency
    4.1 (55)
  • Seat Room
    4.4 (88)
  • Food
    4.4 (86)
  • In-Flight Service
    4.7 (88)
  • In-Flight Entertainment
    4.4 (84)
  • Wi-Fi
    5.0 (1)
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This is perfect!

published

The flight was from Guangzhou to Sydney on 2022.05.07 night, and the flight number was CZ325. It was about 9 hours. I was very comfortable throughout the flight. I satisfied about the service, food and the entertainment options. It was a wonderful experience and I look forward to my next flight on China southern airlines.

  • Verified customer

Nice and pleasant flight with wonderful cabin crew on CZ657

published

I knew that long distance flight would be a tiring experience. However, this cabin crew are really nice and pleasant to flew with. I took the CZ657 on May 3rd and the chief flight attendant Miss Shaohua Dong, impressed me the most! She always has a warm smile on her face, and I noticed she help elderly and disabilities whenever they need help! I wish i can see these more often in every flight i take... keep up the good works, China Southern

Rachel Z.

Rachel Z.Tasmania

A wonderful flight with comfortable seat and outstanding service.

published
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one of the flight ever from CZ326 on 24 April 2022

published

best services ever received from the male purser on CZ326 24th March 2022 from Sydney to Guangzhou. one of the best experienced flight service from China Southern Airlines. Looking forward to fly with them again.



Nice flight with outstanding service

published
haku

hakuGreat Southern, WA

  • Verified customer

A nice and comfortable trip

published
  • Verified customer

Applause to wonderful crew Miss Miao Xi

published

China Southern is really recommended!

published

China Southern Airline serves the best trip from Guangzhou to Brisbane.I took CZ381 on April 22 in business class, the whole flying service was wonderful. They provided delicious foods and comfort lounge. Thank you for the five stars service!

Jimmy .Zheng

Jimmy .ZhengCentral, TAS

Considerate service,I think I'll continue to choose it.

published

The best trip from sanya to london!
On April 18,2019, I flew from Sanya to London. Every time I get into the plane, I feel very popular. The crew were friendly, careful, not indifferent.Now that China Southern is becoming more and more mature on board, I'd love to choose them again, I think today's chief puser Ms.Wang YuXin and Mr. Zhou ZhengYu have given me a lot of help.and the advice I want to make is that if the plane had a wifi, it wouldn't be so boring.

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  • Verified customer

Excellent Services !

published

The China Southern Airlines serves between Gaungzhou and JFK of New York have excellent in cabinet serves on the flight I took of CZ 300 on April 13th, 2022, from JKF to Gaungzhou! Thank you for the flight attendants for their services!

  • Verified customer

The best trip from New Zealand to China

published

My company book my ticket, from Auckland to Guangzhou. I have flight 11 hours. 
I feel the most comfortable in every trips. The crew provide a good service. And she know me I like red wine. And the aircraft is Boeing 787-9, my best favorite type of aircraft. The entertainment experience is also good, lots of new films.
I am not a frequent flyer, but every year i will return back to China for 4-5 times. So 
I will always choose China southern Airlines.

Ineke

InekeSouth East Queensland, QLD

  • Verified customer

I felt really cared for

published

I flew from Sydney to Amsterdam via Guangzhou and back to Brisbane also via Guangzhou. So four trips in total. On every occasion from entering the aircraft I was made to feel welcome. The crew was very friendly and attentive without being intrusive. The (Business Class) seats were extremely comfortable. The quilt for sleeping felt luxurious. The meal service ran like clockwork. The only suggestion I would like to make is to serve lighter meals. I am a frequent flyer and have flown with many different airlines. This was my first experience with China Southern and can highly recommend this airline. They are right up there with the best!

excellent service

published

I flied with china-southern-airlines CZ321 from Guangzhou to Melbourne on 15 April 2022, the flight takes 9 and half hours, the team members on the flight serves us well. I am satisfied with the food and entertainment options on the flight.

XueJun Hu

XueJun HuVictoria

  • Verified customer

Really Enjoy the Experience on CZ381 (Guangzhou to Brisbane)

published

The most outstanding enjoyment of the airline is the attitude of the cabin crew, which is really polite and warm-hearted. The crew chief is so nice and must be competent in this industry.

  • Verified customer

Great experience

published

This was the second time I flew with china southern airline from Vancouver to Guangzhou on April 2nd. Staffs were professional and lovely, food service was fast and tasty, washrooms were clean and the flight was smooth and quiet. This flight was the much better than other flights which I used to take from Vancouver to shanghai.
Overall, I am looking forward to fly another long haul with them.

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Anna

Anna

  • 4 reviews

No Refund No ReScheduled Flight No Alternatives

published
Steve

SteveSydney, NSW

  • 2 reviews
  • 2 likes
  • Verified customer

Affordable business class travel, four flights, exceptional service and staff.

published

Decided to fly business class to Vietnam for an xmas break of ten nights. Flew Sydney to Guangzhou then Guangzhou to Ho Chi Minh and then flew back the same way and was very happy with the comfort and the first class attention of the staff, such lovely people. The food was outstanding, the lay flat beds were comfortable. The planes were all modern/New. The Airport lounges were amazing with every type of beverage you could want and nice food .
Also business class passengers have a guide to get them from their plane through the Guangzhou airport if your transferring flights.. Amazing!
The other major airlines better worry as china southern airlines is going to become major opposition to them.

SP23Bunny

SP23BunnyGippsland, VIC

  • 5 reviews

Unimpressed

published
Alan

Alan

  • 2 reviews

I pretty enojyed my flight becuase the serivces were friendly and politely!

published

I booked my ticket online and my flight was 9 hours long, I loved the services and enjoyed my movies on the airplane! I am not a frequent flyer with this company but will surely do in the future.

  • Verified customer

Very Professional

published

My flight was very pleasant. Flight Attendants were very professional and friendly. The food was pretty good too. The only complain would be I wish there were more recent movies for me to watch.

Page 4 of 218
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Questions & Answers

Amid

Amidasked

How is the halal menu on business class?

2 answers
Karan
Karan

Dont know bro. I travelled in economy.

Fired Up
Fired Up

The meals change regularly irrespective of seating location

John C.

John C.asked

what is a typical business class menu

1 answer
Wilson
Wilson

Lamb or Beef noodle as I remembered.

Nogs

Nogsasked

Has anyone brought an upgrade on china southern airlines for Premium Eco or Business class flying from Melbourne to Guangzhou
And what was the cost please
Thanks Nogs

2 answers
SP23Bunny
SP23Bunny

I brought an upgrade to premium economy on the way from Melbourne to Guangzhou was fine on the way back they sold the seats we had pre purchased to someone else and never reimbursed me after I emailed them.
Quite frankly I will never use this airline ever again.

Nogs
Nogs

Did you buy that at Melbourne airport i read some people just buy upgrade on plane can you ket me know
Many Thanks

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