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This is perfect!
The flight was from Guangzhou to Sydney on 2022.05.07 night, and the flight number was CZ325. It was about 9 hours. I was very comfortable throughout the flight. I satisfied about the service, food and the entertainment options. It was a wonderful experience and I look forward to my next flight on China southern airlines.
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- Verified customer
Nice and pleasant flight with wonderful cabin crew on CZ657
I knew that long distance flight would be a tiring experience. However, this cabin crew are really nice and pleasant to flew with. I took the CZ657 on May 3rd and the chief flight attendant Miss Shaohua Dong, impressed me the most! She always has a warm smile on her face, and I noticed she help elderly and disabilities whenever they need help! I wish i can see these more often in every flight i take... keep up the good works, China Southern
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Rachel Z.Tasmania
A wonderful flight with comfortable seat and outstanding service.
This was the first time I took China Southern Airlines’ business class for a more than 10 hours flight, but this experience is enjoyable. The flight was CZ617 from Guangzhou to Christchurch at the beginning of May, and it took 10 hours and 45 mins to the destination. On that day, the weather in Guangzhou was terrible with rainstorm, I was worried about the delay or cancellation of the flight. Luckily, the flight departed on time! The plane B787-9 was a brand new one, and the electric seats were very and adjustable and comfortable, I was appreci...Read more
ated about the massage model. I think the highlight is the locker beside the seat with mirror and a bottle of water inside, you can put cellphones and important personal belongings inside when departing and landing. This flight has WiFi, you can use for message communication. For food, You are given multiple choices of main dishes like steak, pork or veges but you have to order in advance, others such as appetizers and desserts are chosen when serving. Also, the service was outstanding!! I think this was a fantastic experience I had with China Southern Airlines, I will consider booking their flights if possible.Similar opinion? Write a review on ieatwords.com.au!
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one of the flight ever from CZ326 on 24 April 2022
best services ever received from the male purser on CZ326 24th March 2022 from Sydney to Guangzhou. one of the best experienced flight service from China Southern Airlines. Looking forward to fly with them again.
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Nice flight with outstanding service
I’m a frequent flyer as I always travel between different countries. Up until now the best flight I’ve ever taken was China Southern Airlines. The last flight I took was CZ321 on the 16th Apr flying from Guangzhou to Melbourne. It’s quite a good experience flying with China Southern Airlines as they provide nice food and it's a decent size meal. The seats were reasonably comfortable for economy class. The flight attendants were nice as well, especially Chaoyi Qi one of the flight attendants. I had a connecting flight before this flight, so I ca...Read more
rried a few heavy carry-on baggage with me. When I tried to put my stuff in the overhead bin, Chaoyi came to me and helped with it. She put my bags on without any impatience and made sure my possessions were placed safety. I also ordered some drinks during the flight, Chaoyi quickly brought them to me unlike the crew I met before, so I would say she’s so sweet and professional. I never wrote any comments to the flights before, but these details made me so touched, so I want to give her some good comments to thanks for the services she provided me.Similar opinion? Write a review on ieatwords.com.au!
hakuGreat Southern, WA
- Verified customer
A nice and comfortable trip
I‘m a frequent flyer, I fly between Guangzhou and Vancouver twice a year. I took the flight cz330 form Vancouver to Guangzhou on 25 April, I bought the ticket on their official website, I think take the flight of China southern is a good choice for the passenger who living in Guangzhou wherever you want to go. It’s a long trip to Guangzhou, it takes twelve hours. When I saw my neighbor, I thought we all need more place, otherwise we had to endure uncomfortable 12 hours . It’s full today, when I was ready to accept that, to my surprise, the...Read more
y found the wider seat for me. They always try their best to help the passengers. Why I give them so high praise like that not only because of the seat. I saw something might be helpful for who forget to preorder their special meal. I know how important the special meal service is, but we all had that time, to forget. The cabin crew very like to share their meal, or like I said before, try their best, they can aways think good methods to solve the problem that we faced, I’m happy to saw the other got their vegetarian food, instead starving 12 hours. Appreciate the good service, I will Choice China southern again .Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Applause to wonderful crew Miss Miao Xi
I am a frequent flyer, traveling overseas at least twice a year and usually to my destination China, I often fly with China Southern Airlines due to its convenient location for my trip. It was about 12 hours flight from Guangzhou to Vancouver Canada and as always I was with my whole family including my young kids. It was CZ 329, April 6th, 2022 and I was sitting at business class seat 12F with my second child. I do have my expectations for the service as I always fly in a business class but China Southern Airlines usually gives me a mediocre se...Read more
rvice so I didn’t expect to encounter this amazing service on that day. Miss Miao Xi, as I remember, was the crew serving during the flight and she literally had gone far beyond my expectation. She was absolutely kind and courteous to everyone and she never lost her beautiful smile all the time. My family is pretty picky when it comes to airplane meals so none of us had finished the meal. Miss Miao Xi asked us more than several times if there’s anything she could help us and she voluntarily kept asking the other crew to see if there’s other things for us to eat. She went over the menu with me one by one since I quite didn’t understand the foods on their menu. She was extremely thoughtful and sweet. I was honestly moved by her service and compassion so I decided to leave a review for her tremendous work. I would like to ask China Southern Airlines to seriously recognize her wonderful work and because of Miss Miao Xi, our family will use China Southern Airlines hoping to meet her again in the plane. Superb service, Miss Miao Xi. We all miss you!Similar opinion? Write a review on ieatwords.com.au!
China Southern is really recommended!
China Southern Airline serves the best trip from Guangzhou to Brisbane.I took CZ381 on April 22 in business class, the whole flying service was wonderful. They provided delicious foods and comfort lounge. Thank you for the five stars service!
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Jimmy .ZhengCentral, TAS
Considerate service,I think I'll continue to choose it.
The best trip from sanya to london!
On April 18,2019, I flew from Sanya to London. Every time I get into the plane, I feel very popular. The crew were friendly, careful, not indifferent.Now that China Southern is becoming more and more mature on board, I'd love to choose them again, I think today's chief puser Ms.Wang YuXin and Mr. Zhou ZhengYu have given me a lot of help.and the advice I want to make is that if the plane had a wifi, it wouldn't be so boring.
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- Verified customer
Excellent Services !
The China Southern Airlines serves between Gaungzhou and JFK of New York have excellent in cabinet serves on the flight I took of CZ 300 on April 13th, 2022, from JKF to Gaungzhou! Thank you for the flight attendants for their services!
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- Verified customer
The best trip from New Zealand to China
My company book my ticket, from Auckland to Guangzhou. I have flight 11 hours.
I feel the most comfortable in every trips. The crew provide a good service. And she know me I like red wine. And the aircraft is Boeing 787-9, my best favorite type of aircraft. The entertainment experience is also good, lots of new films.
I am not a frequent flyer, but every year i will return back to China for 4-5 times. So
I will always choose China southern Airlines.
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InekeSouth East Queensland, QLD
- Verified customer
I felt really cared for
I flew from Sydney to Amsterdam via Guangzhou and back to Brisbane also via Guangzhou. So four trips in total. On every occasion from entering the aircraft I was made to feel welcome. The crew was very friendly and attentive without being intrusive. The (Business Class) seats were extremely comfortable. The quilt for sleeping felt luxurious. The meal service ran like clockwork. The only suggestion I would like to make is to serve lighter meals. I am a frequent flyer and have flown with many different airlines. This was my first experience with China Southern and can highly recommend this airline. They are right up there with the best!
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excellent service
I flied with china-southern-airlines CZ321 from Guangzhou to Melbourne on 15 April 2022, the flight takes 9 and half hours, the team members on the flight serves us well. I am satisfied with the food and entertainment options on the flight.
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XueJun HuVictoria
- Verified customer
Really Enjoy the Experience on CZ381 (Guangzhou to Brisbane)
The most outstanding enjoyment of the airline is the attitude of the cabin crew, which is really polite and warm-hearted. The crew chief is so nice and must be competent in this industry.
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- Verified customer
Great experience
This was the second time I flew with china southern airline from Vancouver to Guangzhou on April 2nd. Staffs were professional and lovely, food service was fast and tasty, washrooms were clean and the flight was smooth and quiet. This flight was the much better than other flights which I used to take from Vancouver to shanghai.
Overall, I am looking forward to fly another long haul with them.
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Anna
- 4 reviews
No Refund No ReScheduled Flight No Alternatives
I have had a very bad experience with the airlines as i went to pakistan but my flight was cancelled and rescheduled in 2 weeks time. Even after waiting for two weeks it was cancelled. And i asked them literally begged them to give me an alternate flight the flights running for another airport were functional and asked them for that and they said we won’t change your route. And i had to rebook with Etihad. Now they are not refunding the tickets and just dragging me. I have been calling their melbourne office and even if you wait 2 hrs no one pi...Read more
cks and hangs up your call eventually. I don’t know how can they practice such service to customers in Australia. They kept on asking me to get refund from travel agent and travel agent says they told them only they will give it and travel agent can’t do anything. All i know is i begged them to arrange a flight back asap as i have a 3 year old with me and this is giving me a lot of stress and even after waiting for weeks they did nothing. Caused me financial distress as i had to arrange for new flight for my way back with different airlines. I have been emailing them and have a long email trail of them and travel agent dragging me in between. This is so sickening. And ill raise this with all appropriate Australian legal channels for consumers as they have given me such a hard time. They just rip off people and their hard earned money.Similar opinion? Write a review on ieatwords.com.au!
SteveSydney, NSW
- 2 reviews
- 2 likes
- Verified customer
Affordable business class travel, four flights, exceptional service and staff.
Decided to fly business class to Vietnam for an xmas break of ten nights. Flew Sydney to Guangzhou then Guangzhou to Ho Chi Minh and then flew back the same way and was very happy with the comfort and the first class attention of the staff, such lovely people. The food was outstanding, the lay flat beds were comfortable. The planes were all modern/New. The Airport lounges were amazing with every type of beverage you could want and nice food .
Also business class passengers have a guide to get them from their plane through the Guangzhou airport if your transferring flights.. Amazing!
The other major airlines better worry as china southern airlines is going to become major opposition to them.
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SP23BunnyGippsland, VIC
- 5 reviews
Unimpressed
Started off well, pre booked seats in Premium Economy from Melbourne to Guangzhou, started off well food was nice service was pretty solid.
And then the flight back it turned into a nightmare, I had pre booked our seats on the way back in Premium Economy, we lined up to get our tickets, different seats, so I showed the guy what I had pre booked and he said they were already taken, and I said but I had booked them and paid for them. Got to Guangzhou and had to go to the counter to get our seats together as they had sat me rows apart from a frien...Read more
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Alan
- 2 reviews
I pretty enojyed my flight becuase the serivces were friendly and politely!
I booked my ticket online and my flight was 9 hours long, I loved the services and enjoyed my movies on the airplane! I am not a frequent flyer with this company but will surely do in the future.
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- Verified customer
Very Professional
My flight was very pleasant. Flight Attendants were very professional and friendly. The food was pretty good too. The only complain would be I wish there were more recent movies for me to watch.
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Questions & Answers
Amidasked
John C.asked
what is a typical business class menu
Nogsasked
Has anyone brought an upgrade on china southern airlines for Premium Eco or Business class flying from Melbourne to Guangzhou
And what was the cost please
Thanks Nogs
2 answers
I brought an upgrade to premium economy on the way from Melbourne to Guangzhou was fine on the way back they sold the seats we had pre purchased to someone else and never reimbursed me after I emailed them.
Quite frankly I will never use this airline ever again.
Did you buy that at Melbourne airport i read some people just buy upgrade on plane can you ket me know
Many Thanks
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