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Reviewer Photos & Videos
Peter Peebles
- 2 reviews
Extremely noisy
Road traffic on the Bussell H'way was constant and very loud which made sleeping and resting difficult. Restaurant experience underwhelming with forgotten orders and untruths told by staff to hide the fact that they had forgotten our order. Would not stay there again unless absolutely necessary.
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John S.Sydney Surrounds, NSW
As 100 Club members we are disappointed with the 100 Club service at Wyndham Sydney Suites.
We've stayed at Wyndham Sydney several times since becoming 100 Club members a little more than a year ago. We've also stayed at numerous other Wyndham properties in Queensland, Victoria and NSW over this time. Without exception all of those resorts have acknowledged the 100 Club membership and the 100 Club benefits such as the welcome package and the like have been there for us. This has not been the case at Sydney and we even had to ask to receive a bottle of wine as we were leaving. We're really not too concerned but fine it disappointing that the Sydney people can't get their act together and treat 100 Club members as they are entitled. We're booked in again in a few weeks and just hope that things improve.
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Darryl Denton
- 2 reviews
The happiest place on earth
We have been twice a year since 2002 and we love the apartments, the staff and the facilities. Everyone is friendly and extremely happy to help with any request . We used to stay at the Sheraton and we have saved thousands of dollars by buying into Wyndham.We love it.
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EugenieGreater Melbourne (Inner), VIC
- 13 reviews
- Verified customer
3rd time at Worldmark Esplanade Resort, Lakes Entrance
As a Worldmark timeshare owner I've stayed in several Australian resorts and recently stayed 6 nights in a 1 bed room apartment in the Esplanade Resort, Lakes Entrance, my 3rd visit to this one. I always stay outside of school holiday periods.
Previously, I drove from Melbourne, as the resort has car parking facilities with easy access to the lifts, and there was always a handy carspace available. Last two occasions I took the train/coach, very easy. Coach drop is at the LE Post Office (centre of the village) an approx 10 mins walk to the re...Read more
1 comment
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NicoleDarling Downs, QLD
Lovely spot
Lovely check in staff. Big rooms and value for money. Would certainly stay again. Close to Cavill Avenue and tram stops are nearby. Overall Very satisfied with our stay at Surfers
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ChereeVictoria
Perfect Port Douglas
Another fantastic stay at this beautiful resort and location. Already planning my next trip back.
Staff are all amazingly friendly, welcoming and helpful. They should all be very proud of high standards they set and the great hospitality provided.
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Honey U.Sydney, NSW
Home away from home
Always great to visit this resort as it always has a home away from home feeling.
Catering and Bar staff always happy and interact with guests. Always a great place to relax and enjoy the Fijian hospitality
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TracyBrisbane
- 2 reviews
Will be better when restaurant is open
Pool & beach access are excellent. Room was old and run down. Restaurant was closed for renovations and had to eat the public bar near the sports & races, no room service.
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MrsDutchGreater Melbourne (Outer), VIC
- 3 reviews
Perfect spot
Ramada Phillip Island is a perfect spot to stay, quiet and peaceful in a beautiful Australian bush setting. Facilities are great indoor/outdoor pool, playground, games room, bbq facilities and a restaurant/cafe on site. 2 min drive into Cowes township and similar to Grand Prix track and not too far from Penguins. Recommend highly.
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DeniseMurray Region, NSW
Relaxing and quiet
We had a lovely villa, enjoyed the peace and quiet and the relaxed atmosphere. Pool and spa were great and villa very comfortable. The restaurant and service there was great. You could even get takeaway if you wanted. It was lovely to be able to walk around the walking paths at the rear of the resort.
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Overall lovely experience.
Rooms were clean and spacious. Location was perfect. Pool and spa facilities were wonderful. Furniture in room a little worn and outdated. Overall a great place to stay. Will be back.
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Melbournian member
Relaxing Resort great fro holidays of elderly, friendly staff, especially meeting people at 90mins. Neat and clean Unit and spacious with full kitchen appliances. Only needs a closed swimming heated pools and or Spas.
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Wyndham Melbourne
Stayed recently at Wyndham Melbourne. This has been by far the worst experience at Wyndham. Attributed to the quality of the beds!
Considering beds are the most important component of a room, our experience across Wyndham owned resorts has set the standard of expectation which in this case has been appalling.
1 comment
Club WyndhamClub Wyndham South Pacific
Hi NChovhan,
I am very sorry for the experience. Is it ok for you to email me your contact detail so our resort can be in touch with you? My email address is [email protected].
Thanks.
Apivut
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DrSpokAU
- 7 reviews
Dogdy as
This is not a hotel - the rooms weren’t cleaned for the whole time we were here. The pools are full of pee from the million kids that are staying - the prices for food and beverages are expensive and the staff are sour and don’t want to be there
3 comments
Club WyndhamClub Wyndham South Pacific
Hi DrSpok,
Can I please ask for the resort's name? Thank you.
Apivut
Wyndham Denarau Island
Club WyndhamClub Wyndham South Pacific
Is it ok for you to send me your contact detail to me? So, I can share your feedback with our resort manager. Are you a club's owner? My email address is [email protected].
Apivut
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RameshFar North Queensland, QLD
- 2 reviews
Wyndham at Denarau in Fiji
Great place for a holiday, clean, spacious, comfortable beds, all the facilities required in a home away from home. Beautiful location, grounds, great activities, very good service from friendly and helpful staff in all departments.
1 comment
Club WyndhamClub Wyndham South Pacific
Bula Ramesh, Vinaka for taking the time to review your recent stay with us. We are delighted to hear you had an enjoyable time and found our resort to be the perfect home away from home. We look forwa... Read more
rd to welcoming back to stay with us again in the future. Regards, Kaydee George - General ManagerSimilar opinion? Write a review on ieatwords.com.au!
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Jane WCanberra Central 2601, ACT
Great location
Friendly staff great service. Room was clean . Bed was comfortable
Great location room was very quiet considering we were on major streets
Breakfast downstairs was lovely good coffee and ample portions plus they gave guests a discount
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SteveHunter Region, NSW
- 2 reviews
Put out the back
Resort was fine, except our room was at the back and quite a journey to reception. Being next to the laundry which ran 24 hours was not ideal. Give this one a miss.
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Beauty of Bali
We stayed at Dreamland resort in Bali for 12 days with our friends. This is one of the best Wyndham’s resorts we ever stay. The accommodation ( we had a villa for 4 with a private swimming pool and a deck) was simply amazing. Location, surrounding, staff, restaurant etc. are very good for relaxing holiday. Thank you, guys, we will be back.
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JaySydney, NSW
Wyndham Denurau Fiji Islands
The resort units are getting old and tied, furnitures are old, beds are uncomfortable, ovens not working, no rice cookers. No free wifi.
Great and very friendly and helpful staff though.
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PlennySouth East Queensland, QLD
Coming Back for more!
We stayed at the Ramada Golden Beach. Located close to the sea, the option to turn off the air-con and enjoy the sea breezes. The staff were all friendly and helpful. The room, although small, had a clever design to make the room look larger than it was, and everything we needed. It was clean and functional and we enjoyed the use of the kayak. Cafes and Eateries nearby, plus great walking tracks.
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Questions & Answers
Springa59asked
Is there any way that you can show which resort is being reviewed in the comments made by customers. Some say the name in the review - others don't. I would love to know where some of them are writing about.
4 answers
Club WyndhamClub Wyndham South Pacific
Hi Springa59,
Thanks for your inquiry. We wouldn't be able to identify resorts in all of the feedback. Some owners didn't leave the resort name in their review. Sorry. Apivut
So could you get the IT guys to add a resort name field so before the review they would add its name.
Club WyndhamClub Wyndham South Pacific
My apologies. Product Review website is not our platform so we cannot make the change. Apivut
Susan T.asked
WHen we book a holiday, usually for 6 or seven weeks, 4/5 different club units, we can only book one at a time, instead of booking the whole trip. This is very inconvenient, and there is a chance that all the accommodation will not be available, leaving us in the lurch. It seems that now we have to book every bit of accommodation at 3.00am. and hoping there is availability. This is a new feature, and certainly causes anxiety as we try to make bookings from Melbourne to Caloundra and return.. I am thinking that there have been too many credits sold and insufficient accommodation in Australia.
Will the booking availability return to the previous method, eg be able to complete bookings for continuous accommodation?.
4 answers
Qld member's understanding from a previous experience of trying to book more than one accomodation at a time was: For 7 days (minimum in Perth & then 7 days at Dunsborough, Margaret River, we had to be 13 months in advance plus charged for a second cleaning fee. Not everybody knows what their holiday schedule is going to be 13 months-out !! Or to try & take advantage of the 60 day Red Season window, to book 6 or 7 resorts all consecutive nights., when trying to travel from Melbourne to Caloundra & return, would not only be a logistical night-mare to maintain the schedule, but with due respect to Wyndham, it would not prove economical. Obviously Susan's planned 6 -7 weeks, means stopping in at all the main resorts along the coastal road, including Sydney and Port Macquarie with Port Stephens on the return route, with a possible minimum pre-arranged stay of 3 days at each premises (for Premium Members Only !!), which would be a nice holiday but not much time to unwind at Marcoola or Golden Beach - Sunshine Coast ? or Cheaper to catch Motels from NSW to Brisbane over 4 -5 days of sight-seeing drive up, then have the Sunshine Coast booking made to suit your planned road trip arrival date with 2 - 3 weeks spent looking around Brisbane, Marcoola & Golden Beach (limited number of cleaning charges, especially if she made Golden Beach the main central stop & travel out daily to the other sights.
Sorry if this reply only complicates things further for Susan, but I can understand her frustration, even with a Service Centre Consultant assisting, the rules & requirements that need to be met plus booking availabilities in consecutive 3 day periods !?
Fortunately Rebecca from 100Club assisted me, and I have bookings. However, not being able to just book the holiday at Flynns Beach, Coffs Harbour, Kirra, Caloundra and return certainly tested me. We do this trek every two years, enjoying the Club accommodation and renewing friendship.
I think if Rebecca had not been so helpful, I would have given up . It certainly has changed, and difficult to make spontaneous holidays, not 13 months in advance
I emailed my destinations, dates and length of stays to head office and they booked everything for me. I didn't have to worry about a thing. Some were 1 night, 2 nights and 3 or more night stays over a period of almost 3 weeks.
When we had to cancel almost a week of stays at 3 different location due to a death in the family, these were handled very quickly and sensitively and we had our credits refunded.
Mike C.asked
Who do we write to lodge a complaint, please?
Kind regards
Mike & Michelle Cheslin
3 answers
Club WyndhamClub Wyndham South Pacific
Hi Mike and Michelle, you can send your concern to our Customer Care. Below are their contact details.
Phone:
AU: 1800 021 130
NZ: 0800 442 721
Intl: +61 7 5512 8040
Email:
[email protected]
Thank you. Apivut
Depends on how serious the complaint. I have always found the Owner Services Team at Wyndham excellent and will resolve most issues. They respond well to phone calls on the usual Wyndham number. Otherwise, see Apivut's answer to get started, then if needs further action the relevant government department.
Thanks jono 13 :)
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Club WyndhamClub Wyndham South Pacific
Hi Eugenie
Thank you very much for your feedback. I will certainly share it with the resort team. Apivut