Reviewer Photos & Videos
Another Dissatisfied customer
So much for their glass promotion, have the points but they have no stock. Similar to the containers promotion previously, had the points but again no stock. Woman at the Coles desk said they only received a small quantity of the glasses and they had run out. Won't get caught again, ALDI are in the same complex.
Lamb forequarter chops
Bought two packets of lamb forequarter chops from Coles Smithfield this week, the chops at the base and in the bones was black, I am dismayed they are selling this! I will not go back!
I can double check that a product is available, then get an email saying it isn't. Often items that are two for a discounted price become unavailable, and so you pay full price for the remaining item.
I can't believe that in this day and age a supermarket on multiple occasions has its vegetable display half empty and what's there shouldn't be!!! Lift your game Kirawee. Never again!
Ok For Home Delivery
The online experience isn't great it becomes confusing to find products and hard to look for what you want to buy. Also some products are not there. but the delivery is pretty reliable.
So upset im shattered
I put my order in. For del at 2 to 4 today added to it but did the delivery statt . Been shopping colesonline gor 12 months it didnt turn up. I rang they said i didnt redo the delivery, i did. Even got a notice yest about a no pruduct . Now i have to wait till 4 pm tom for delivery. Its my 60th birthday, no one ever visits but i did invite ppl for a day time celebration. I am diabled i can hardly walk so after i put the party food away at 4 il b needing bed. Ive told ppl my ph will b off im so depressed and not to come over
Shame on you coles....
Big THANK YOU to BATEMANS BAY COLES for keeping town fed in the fires
It was just amazing to see that we still could get bread and milk and basics even when the Princes Hway and Kings Hway were closed by fires. The managers got huge amounts of vital supplies in for the people in town - even cages of bags of ice when the power went out. Huge effort from the managers - much appreciated, so thank you Coles!!! Awesome effort.
Leaves Much to Be Desired..
Okay, over-all rating I see is 2.5 stars. If I had never shopped at Coles and saw that rating, I wouldn't even bother opening this site to read anything; I would simply resolve to shop elsewhere. This is what I suggest you all do. For a major supermarket, they rate poorly on several levels. Their options are limited, for one. They tend to be more expensive than Woolworth. Their quality is inconsistent and the shoppers who choose the online customers' items could well be a team of monkeys. Frequently, a customer is either given the wrong ...item or the replacements are completely wrong and out of range as to what the customer might expect. Additionally, they quite frequently provide you with produce that is going off. The other complaint is that they are now upping prices of items before the following price-change day, Wednesday. When you write in a complaint they don't want to fix, they simply don't reply at all. Seriously, this 'super' chain is a super disappointment and is rapidly going south. Go for Woolies, Aldis, Harris Farm, anywhere, but Coles. They are over-rated and under-qualified as a so-called popular supermarket. I think a whole star is yet giving too much credibility.
Rely on weekly home delivery
Came on here to see reviews on product replacement. I decided that complaining about a yoghurt substitute was petty. I love the convenience of online ordering. I have no problems with the site, no problems with timely deliveries and no problem with customer service when needed. Bravo to Coles Labrador.
Looks after their customers
My 8yrs old son and I visited one of the our local Coles Supermarket from today. When nearly done picking what we need to buy I realized that I left my card at the car as it wasn't in my wallet when I checked out. Had to go back and asked my son stay behind and watch for our grocery cart. When I went back in, all other stuff needed to pick was already in the cart. I learned that one particular staff helped my son get those last few stuff while I was gone for about 5-8 minutes. I was so glad of what they did today. Thank you.
Bonus in my salad
I’m not one to complain but I have to inform people who purchase salads that have forks included because I had purchased a salad for my lunch and after almost finishing it I bit into something very hard almost felt like I broke my tooth
It turned out to be a broken bit of the fork although I did enjoy the salad up to that point
PLEASE INSPECT CUTLERY FIRST
Ps I tried to upload photo but i had trouble
Greedy and Selfish supermarket chain that wont honour promotions
Coles promotional set of drinking glasses. Reach 25 points and get a set of glasses. Sounds great on paper. In reality things are somewhat different. Coles across Australia ( so customer services told me ) have ran out of the 25 points glasses prior to their scam....I mean promotion ending. Keep spending and get 30 points i'm told for the other glasses. If you reach 30 points and we run out of those ones, you can spend another $100 and try for the 35 points glasses.
Me: But cant you just give loyal hard working, consumer spending wage slaves ...a break and give them the 30 points glasses as we have come so close and you ran out of the 25 points glasses? Coles supermarkets and their customer services agent: NO.....management forbid this and we have had thousands of calls EVERY DAY from customers complaining and won't honour any of them. Summary: Boycott scamming coles and shop at Woolworths. Much nicer customer service plus cheaper fresher products.
Love my local coles
I have been shopping at Coles for a few years now and the staff are all just super lovely, they are fantastic at thier jobs and all put up with alot. Thank you Lynbrook Coles
Mould cherries for $20 a kilo in online order
Mould cherries were provided in an online order. I was asked to return these to Queanbeyan from my home in Canberra yet I have a disability so can’t drive which is the only reason to be buying fresh food online. They didn’t organise pick up or redelivery because of the cost of the item. I paid the cost though for 6kg of mouldy cherries.
Technical issues with website - Constantly
the last few times while adding items to my trolley i have had to log out and back in as advised by their phone support, as there were issues. yesterday i was mucking around every half hour for 3 hours as items would not add to the trolley. i contacted support 3 times and in the end lost my delivery spot i was hoping to hold. today i had the same issues, i even opened a new account with a new email and some items still would not add. only incentive for me to do the order was because of flybuys and having a delivery timeslot available next day. ive never had trouble with woolworths before and i used them for an entire year every week when i had a delivery saver. definitely will be going back to them!
What clown decided that taking the best sauage around and replacing it with a skinny tasteless bag of fat was a good idea.... lost a customer, hope the couple of cents you save is worth it
Misleading advertising from Coles At Hurstville parking for customers shopping at Coles there. They promise free parking for an hour if you shop there 15 dollars or more. they lying I shop two times and both of them they misleading me.
Order confirmed - didn’t show up
Ordered at 10am, $125 worth of groceries + free delivery on first order.
Order confirmed via email + delivery time slot confirmed via email with order number provided a 10:10am
Check in on my coles account at 12. All is fine, order is in Order History.
Check in on my coles account at 3pm, no order history. Items back in cart.
Contact via text, no reply after an hour even though it says they will get back to you within 30 mins. Mean while I call, customer service says something went wrong and it was never checked out. A “ technical erro...r “ occurred and I have to place the order again, but it will get delivered tomorrow because in order to get same day delivery you have to order before 12pm. Even though I did and it was there mistake that it didn’t work and the order was reversed. Nothing can be done they said. Not even click and collect locally.
Coles brand pork pate with red wine review
Advertising claims this pate to be “bold and rich” but it’s the most tasteless pate I’ve ever eaten.
There’s a miriad of ingredients that don’t need to be there- which are included purely for filler as there’s only 16% pork in the actual tub.
It tastes like... a weird, tasteless paste that has a hint of pate flavour. It’s only slightly cheaper than other brands like Normandie- don’t waste your money on this one!
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Questions & Answers
I am trying to find the Long Drink glass or mixed drink glass in the glassware for credits issued at coles. I have been to several coles in my area (4060) and have not seen any. Anyone know how to find out what stores have them in stock.
Why has Coles recently decided to stock its shelves with non-ring pull tin cans of Cole Peaches in Syrup 825grams & many other varieties & now reverting to the older solid lid sealed cans ?
I am enquiring on behalf of my brother who is elderly & prefers the ring pull lids due to his compromised physical ability to open products with his hands.
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