Commonwealth Bank Home Insurance

Made original claim on 16/10 - floorboard damage. Organised plumber (at own cost) to inspect pipes in case they were leaking and found them not to be.
2 x consultants sent out, neither of which were floor specialists (which they stated in their reports). Both were making factually incorrect statements that could not have been the cause of the damage Claim was rejected in December.
I then escalated to Customer Relations team disputing the decision and was told to provide a report from a certified specialist as my own information wasn't enough.
S...Read more

Unethical bunch of thieves!!!

Made a claim after forgetting a pot full of food on the stove
It burned on "High" for an hour unattended
House was filled with thick, toxic smoke
Visible smoke has gone
But the house has strong toxic smoke fumes
Causing respiratory problems, carbon monoxide poisoning
Coughing incessantly
Wheezing...Read more

had very bad tenants from December 2018, took them to the tribunal which was ruled in our favour but they managed to request more time and in the end they malicously damaged our house before they left. I put a claim in with CommInsure in February 2022 and advised them how rottened and bad the rental house was left. After more than a week, they still didn't send their accessor out (Segdrick) and so the constant chasing after them on a weekly basis to move the claim process forward started. They promised to respond and never responded unless I ca...Read more

I reported storm damage on the 5th October and I had to go to a Commonwealth branch today to find out about my claim - clearly over the set 20 days. The assessor found a small piece of rust on the ground where my fence blew away. CommInsure stated if the rust had not been there my fence would not have blown away in the storm. It was the rust which caused the fence to be blown away - not the 100km hour plus winds which hit our suburb hard for a day. I wonder if all the other fences which blew away in the storm in my area had any rust? There was ...Read more

My Mother has been with them for over 13 + years, We had an accident with a cat knocking the tv down, when she tried to make a claim to get a new one, they said & I quote "We cant do that unless a stray cat came into the house & knocked it down", (So yes like ppl keep saying, they DO come up with any excuse to avoid paying you your own money back. My mum became visibly shaking with anger & hurt because she'd been paying them for years.. and got treated rather rudely.
When she finally cancelled with them, they had the audacity to send a lette...Read more

If I could give zero stars I would. This bank helped themselves to our credit card when we were CBA customers only - not even with Comminsure about 15 years ago and it took months and only an intervention from a bank manager to get our money back (not a small amount either) ever since then on and off I've been trying to get my elderly parents to get rid of this company....well this year after being with them for years and paying their over inflated insurance premiums in good faith my parents tried to submit a claim for water damage to a bathro...Read more

My house got a break-in, all my wedding jewelries were stolen, it's really heart-broken for me, but what made this situation even worse is after many phone calls and 4 months' waiting time, I was told I can only get 20% worth of my stolen jewelries cover, I read the PDS carefully, and it ( maximum 20% of stolen jewelries) is not written in PDS. When I called CommonInsure, I was told it's written in Supplement of PDS, which I never received by mail or email ( I was told it's been sent to me by your staff.)
Plus, my policy needs to renew recently...Read more

We experienced having to evacuate our home due to the bush fires in our area in country Victoria.
As we had only relocated to this property four months prior, we were unfamiliar with bush fires and how they can effect your circumstances. When we returned to the property we experienced a thunder storm
which we thought was great. How ever we did not understand that it caused all of our stored tank water to be carbonized by the falling rain. So all of our 66,000 liters of water were black with carbon. As we had only switched our insurance cover...Read more