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Complete Campsite Hard Top Exodus 16
- Hard Top Exodus 16
- Verified purchase
Well built unit and practical but after sales service is rubbish
We have an Exodus 16 and picked it up from the Authorised dealer representative in SE Queensland. We live in Cairns. Reading the Complete Campsite website we were of the belief that we would be covered anywhere in Australia. They even list authorised or recommended repairers in Cairns so we thought we would be right for any warranty work - not so. We are generally happy with our $106000K unit for its intended purpose but not the customer service afterwards. If you are no where near the authorised dealer, forget it. The folks there are nice and ...Read more
friendly but their after sales service is rubbish. Our experience has been that the folks we bought it from will defend the product to the hilt. Admirable but not very good for us. Apparently it must have been something we have done to cause the fault always! When we told them it was leaking, we must have left something open or the camper wasn't level (so what if it wasn't, it shouldn't leak anyway), there was leaf litter blocking the tubes or caught under the seals because we hadn't cleaned it etc, when the rear pod LED's went out it must have been because we had left the light on constantly with the pod closed, we asked for extra clips for the gas hose to stop it falling down in transit and preventing the kitchen unit from being able to be pulled out - again our fault because we apparently put the hose the wrong way around (it didn't matter which way we had it, it still fell down so at our own expense we fitted another clip - now it doesn't fall down), one of the drawer locking mechanisms broke and we were told it's never happened before, you must have done something. Please give us some credit that we do know what we are doing. Anyway, it all got too hard dealing with them, so we have decided to deal with any issues ourselves. I have copied the manufacturer into a number of emails sent to the authorised dealer and haven't had one response from them. We could have got a lot more bling for our buck and a lot cheaper but wanted to buy Australian and are happy with the design and ruggedness of the unit. Just don't buy one if you are more than an easy driving distance to their authorised dealer where you bought it from. I concur with the sentiments of other reviewers that the manual it comes with was for an Exodus 11/14 and most of it was irrelevant to the Exodus 16 and even outdated for those units. Not a great start if you are spending that much money. I'd give the unit 4 stars for what it is, but 1 star only for their after sales treatment of its customer.Similar opinion? Write a review on ieatwords.com.au!
steve
- 2 reviews
- 4 likes
Great Van for its intended purpose for 2 people
After sales service not the best. Long wait times for service bookings. Service price reasonable, about the same as all major brands.
The supplied manual is ridiculously out of date and lacks detailed information. For $110k you would expect to pick your new dream machine up ready to go but did not include any gas in the supplied bottles and no one asked if you needed them full or even water (MT).This is very ordinary to say the least.
On the positive the van does not leak any water or dust anywhere, the solar and battery management is excel...Read more
lent, built quality is excellent tows beautifully and has heaps of storage and is very liveable for 2 adults for extended trips outback Australia. Have had many campers/hybrids 60k and up and they are all cutting corners which I think is foolish. There using imported locks, water pumps, hose fittings. The main ticket items are still excellent Aussie made but to save a few $100 bucks garbage is being used and it fails. For example the fitted external shower hose and rose is made in China of stainless look plastic failed miserably broke at both connections . Went to Bunnings bought for $20 USA made one made of real steel ends, works a treat. The Exodus 16 is a great hybrid off road van its just disappointing that issues dull some of your excitement about paying big bucks for a Quality Aussie made product.
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Ianasked
How difficult is ir to make the bed in an exodus 16 hard top?
2 answers
Grant J.Complete Campsite
Hi Ian, Its not as easy as walking around your bed at home, but not to difficult some thing that is easy to get used to.
Yes its a bit of a pain but hell its comfy and plenty of room better than been on the ground
Ianasked
Does awning have enough fall in wet weather.
Is it hot under the awning in summer while working in kitchen area.
2 answers
Grant J.Complete Campsite
Hi Ian, The awning can easily be lowered on one corner to stop any Pooling on the awning
We had no probs with awning in the heavy rain just have one support leg lower than the other. Its always nice and cool under the awning
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