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Reviews

4.4

193 reviews
5
(153)
4
(16)
3
(1)
2
(1)
1
(22)
  • Transparency
    4.7 (62)
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Madeleine Cahill

Madeleine CahillGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • Verified customer

Love Connect Now

published

Being a real estate agent, I have used a number of utility connection retailers in my time and found ConnectNow to have always come out on top. Prompt service, nothing is too hard or too difficult, our tenants are contacted promptly and the conversion rate is high.



Review collected in partnership with connectnow

Sherryn Orr

Sherryn OrrMurray Region, NSW

  • Verified customer

Very Happy

published

Never a problem with connections from 2 days to 2 weeks. Great service to offer our tenants who are all treated well, which helps our image also. Highly Recommended. Thank You.

1 comment
connectnow
Dale C.connectnow

Hi Sherryn, thanks so much for the awesome feedback!



Review collected in partnership with connectnow

  • Verified customer

Great service

published

All done on time without a hitch. I spoke to the centre and they connected me way within there advertised time frame. I would recommend them to anyone that values service

Review collected in partnership with connectnow

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JAW007

JAW007Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 4 likes
  • Verified customer

Wonderful service very happy

published

Wonderful service very happy. Louis and the team really look after you. If you need assistance with connection they make a complicated process nice and easy, highly recommended by me.

1 comment
connectnow
Dale C.connectnow

Thanks for the great feedback, hope you're settling into your new home!

Review collected in partnership with connectnow

  • Verified customer

Really good

published

First time leasing a house.. made it really easy and stress free sorting out my electricity, gas and internet. Really good for a free service and would recommend to others.

Review collected in partnership with connectnow

Yan Chi

Yan ChiSouth East Queensland, QLD

  • Verified customer

Good communication and system!

published

The call was very smooth and the person answering our questions was very clear about everything. It was a pleasant exchange. Overall, it is amazing to have a good company/medium to help with connecting all our utilities. I received timely emails and calls to inform me about having to connect electricity and wifi, which I am very grateful for.

However, the number of choices is a little limited. For instance, for AGL services, only AGL essential savers plan was included (while we were actually planning/looking into AGL essential plus).

1 comment
connectnow
Dale C.connectnow

Hi Yan, thanks for letting us know. We'll look into this with our energy provider and see how we might expand the available plans as you recommended. Let us know if there's anything else

Review collected in partnership with connectnow

  • Verified customer

Efficiency of service

published

I received a timely email to inform me that my new residence will be connected to energy and gas on the day I move in.
Everything was done by the day I arrived.

Review collected in partnership with connectnow

Pat

Pat

  • 2 reviews
  • 1 like
  • Verified customer

Simple to move when you use Connect!!!

published

I had an excellent experience no problems everything done. Great team.
They are a great help when you are moving house as this is one of the stressful times in your life.

Review collected in partnership with connectnow

Jo Skuthorpe

Jo SkuthorpeNorthern Region, NSW

  • Verified customer

Stress free connections.

published

Moving is stressful at the best of times. Moving interstate is next level stress! I was amazed there was a service that contacts you and does all the leg work for you. Connect now had my electricity organised. And they do so much more like internet and phone. Thanks for assisting me.

Review collected in partnership with connectnow

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  • Verified customer

The process from connect now was easy and stress free. The staff are patient, friendly and knowledgeable.

published

I would highly recommend using connect now when you are moving house because it takes the stress out of disconnecting water, electricity, gas from your old property to your new property. You just tell them the dates and they sort it all out.

1 comment
connectnow
Dale C.connectnow

Hi Nicole, thank you for your kind feedback!

Review collected in partnership with connectnow

  • Verified customer

Quick and easy way to set up utilities

published

The whole process was looked after by Connectnow, which made for a very stress free and easy move into a new flat. I had almost no work to do other than speaking to Optus and the insurance company. I would highly recommend Connectnow.

Review collected in partnership with connectnow

  • Verified customer

Responsiveness is quick and supportive

published

Impressived by responsiveness and escalation process to get champion stake holder for my case. I would suggest other for this optus. Just a minor is when it comes to physical connection of NBN, it took long time for NBN's technician to approach the issue.

Review collected in partnership with connectnow

Bev Williams

Bev WilliamsPerth, WA

  • Verified customer

Excellent Service

published

It is an easy process to refer our clients, knowing that they will get a call within 24 hours to assist with their connections. I have had a lot of positive feedback from our clients

Review collected in partnership with connectnow

Leonie C.

Leonie C.Southwest, VIC

  • Verified customer

First time using ConnectNow..!

published

I thank these guys for a very quick and easy experience. I have moved quite a bit and have always organised things myself, however the additional stress levels were taken away with this service!
I would highly recommend.
I was able to stick with my chosen existing providers, as the customer service person I spoke with, was not pushing me into connecting with unfamiliar companies..! I think this is why I have avoided using ConnectNow or other services such as this in the past; due to the unknown!!
Great experience and easy.. :)

Review collected in partnership with connectnow

Kara Spain

Kara SpainGreater Melbourne (Inner), VIC

  • Verified customer

Great Service!

published

Connectnow Service was very friendly, reliable, prompt and easy to follow. Everything was connected very quickly with no problems. The host I spoke with was very knowledgeable and extremely helpful and I would definately reccommend this Service

Review collected in partnership with connectnow

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Didn't find it that helpful - some wrong information

published

I am sure it would be more useful if you had more things to connect. We just needed gas, electricity and internet. They couldn't offer us an internet provider who had good speeds, so we just went with gas and electricity. However, they told me I could easily change to green power online once it was set up. Turns out I had to get a whole new contract.

1 comment
connectnow
Dale C.connectnow

Hi Miriam, thanks for letting us know. We'll have a chat to the team about how we could make it easier for customers to signup to green power. Also, if you have any suggestions about internet providers you recommend, please let me know.

Cherie Hopkins

Cherie HopkinsSouth East Queensland, QLD

  • Verified customer

Quick and informative

published

Your telephone team was quick to identify my needs and they were very helpful and informative. They also had a very comprehensive knowledge of all available products.
I would highly recommend them to anyone moving house or office.

Review collected in partnership with connectnow

Laura Lee

Laura LeeManor Lakes

  • 3 reviews
  • 1 like
  • Verified customer

Fantastic service

published

Saved me heaps of time. Was so busy moving and these people saved me loads of stress. Everyone should use thhis service, and the best part is, it's FREE. Very happy.

Review collected in partnership with connectnow

Linda

LindaWestern Australia

  • Verified customer

Hassle Free

published

I secured the rental while I was out of the country and ConnectNow did a perfect job in connecting me to the energy, gas and internet. It was a great experience dealing with ConnectNow. They did an excellent job. Everything was up when I move into the house.

Review collected in partnership with connectnow

  • Verified customer

Every Tenant Should Use This!

published

This is the most amazing service to use! Connect now take the pressure out of moving with their great service and knowledge of what you need to do to move house.

Review collected in partnership with connectnow

Page 3 of 10
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Questions & Answers

Jimmy P

Jimmy Pasked

whats a good power company in South Australia?

1 answer
connectnow
Dale C.connectnow

Hi Jimmy,

While we can’t recommend any specific providers, we might suggest the Government Service energymadeeasy.gov.au to find energy suppliers in South Australia.

If your preferred supplier is on our panel, and you’re moving home, we can help you arrange connections before you move. We're happy to answer any questions you have, please feel free to call us on 1300 554 323.

Get an answer from our members and connectnow representatives

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