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AnatoliyGreater Melbourne (Inner), VIC
Connection experience is great but disconnection is super obscure
Disconnect from the website didn't work for me at all. The phone consultant was super helpful. So you need to spend 20minutes on a phone instead of clicking one button.
2 comments
thank you for your fast feedback!
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Rajith M.Greater Melbourne (Inner), VIC
- Verified customer
Same day electricity Connection
The service provided for an Same day electricity connection was excellent. I am very happy with the service they provided me. And when I had a small hiccup, the issue was resolved in no time at all.
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Review collected in partnership with connectnow
Beverley JayneC
- 2 reviews
- 1 like
- Verified customer
Excellent for new tenants.
Gets tenant connected to utilities with confidence. Takes the pressure off property managers. Great service. Good communication. Staff are very good to deal with. Any changes are made efficiently by staff.
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Ratpack73Sydney, NSW
- 3 reviews
- 1 like
- Verified customer
Excellent service
From the word go, Connect now, gave me excellent service. from set up to end.
Nice to talk to people who know their job and understand people.
Great Work and Thank you.
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- Verified customer
Perfect
10/10 from me, great customer service, it was so convenient and quick, great idea for a business to make life easier for people who are moving house, thank you so much
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Nayyar K.Sydney, NSW
Dodgy consultant
Connectnow has only agl and energy australia on panel. They can not provide the best and cheapest. Even with AGL connectnow signed me up with higher rates. Later I compared online and found that I could get way cheaper provider. Even with AGL tgere was better option but connectnow set me up at higher rates to probably get more commission from AGL
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Stephanie GadennePerth, WA
- Verified customer
Makes moving just that little bit easier
Connect now offers a service that assists with ticking must do items off your to do list when moving house. That make connection of utilities much easier. In my job it helps to be able to offer this service to tenants
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- Verified customer
A great experience
This use of this company to arrange what ever you need when moving into a property is such a useful idea. I did not have the worry of finding a company or a great plan it was done by connect now.
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Michelle SmithVictoria
- Verified customer
Makes life easier, prompt
Our tenants have found this system super easy and offers them peace of mind that it will be sorted so they can focus on moving. Great customer service and it's great to be able to ring and talk to someone and know that they will do their part.
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- Verified customer
Making life easier!!
My tenants have found this system great and its take the issues of them from making calls and following things up whilst they attend to the move. We will continue to suggest the system to all our tenants.
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- Verified customer
Great customer service.
Very friendly staff. Very professional and to the point. The phone call was pleasant and the lady knew exactly what she was talking about. Fantastic to see customer service like this.
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Sally JohnsonSouth East Queensland, QLD
- Verified customer
Excellent Customer Service
I.contacted connect now about having the electricity and internet connected. The professional consultant asked a few questions over a space of a few minutes. I have both the services connected now within a few days. I would highly recommend them. A very satisfied customer.
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Gary FultonSydney, NSW
- 2 reviews
- 1 like
- Verified customer
Great Service
I would recommend this service as being fast efficient and hassle free. The connection was done on time and I was able to move in and have access to power on the same day
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- Verified customer
Perfect
It couldn't have been any easier friendly service and everything was connected when i was told it would be i would not hesitate to use them again and recommend to anyone who is moving house
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Rudi BortoluzziGreater Melbourne (Outer), VIC
- Verified customer
Could not have hopped for a better service
Having to pack a three bedroom/two bathroom home single handed was a bit of an ordeal seeing that we had furniture and other items fro thee houses into one. I had to get rid of a lot of stuff, furniture went to a needy friend, clothing and kitchen stuff to charities. All this exercise took a lot of time to sort out and get rid off. Thankfully Connect now took the business of getting ready in the new premises without my having to do so. I thank you from the bottom of my heart!!!!
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- Verified customer
Good to work with!
Easy service and always able to help when these an issue. Our Accounts Manager int he the CBD is amazing too and always response quickly and helps us with any queries.
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- Verified customer
Great Service, Friendly and very helpful
easy to deal with, friendly and reliable, helps make moving the essential services an easy process and not a confusing difficult mess that some agencies seem to create when moving.
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Heather SteenNorth Queensland, QLD
- Verified customer
excellent customer service
The gentleman I spoke with was very helpful and treated me as a person and listened. I would definitely recommend this service as I didn't have to do a thing to organize to get my amenities changed over.
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VinnySydney, NSW
- 2 reviews
- 1 like
Worst service ever
I cannot believe such terrible service... Not only they did nothing to help on the connection, I basically had to change from my current provider (EnergyAustralia) to AGL, as they "recommend" this one and don't work with EA, as they did a very bad follow up... I ended up calling AGL over 10 times to get this sorted.
Don't use them!!!
1 comment
Dale C.connectnow
Hi Vinny, thanks for taking the time to let us know. Incredibly sorry to hear that you've had to spend so much time following up issues with one of our providers. It's certainly not something we like ... Read more
to hear. If you're still having issues, please send me a message with your contact details and I can manage this for you.Similar opinion? Write a review on ieatwords.com.au!
Tamara DunstanVictoria
- Verified customer
Exceeds Customer Service
I have been using connectnow for over 10 years in both Warrnambool and now Geelong. Although I have been contacted by many other providers, no one else compares with the level of services received by connect now. Customer care are their primary focus and drive.
1 comment
Dale C.connectnow
Hi Tamara, we're so happy to see this wonderful feedback. Thank you!
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Questions & Answers
Jimmy Pasked
whats a good power company in South Australia?
1 answer
Dale C.connectnow
Hi Jimmy,
While we can’t recommend any specific providers, we might suggest the Government Service energymadeeasy.gov.au to find energy suppliers in South Australia.
If your preferred supplier is on our panel, and you’re moving home, we can help you arrange connections before you move. We're happy to answer any questions you have, please feel free to call us on 1300 554 323.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Dale C.connectnow
Hi Anatoliy, thank you for letting us know! We'll provide this feedback to our team to see how we might improve this part of the experience.