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Connoisseur Club (page 2 of 2)
louloumelbourne
Hubby's purchase
My husband bought this membership a couple of months ago - I must admit I was a little skeptical at first -it sounded too good to be true.
We have used the card a few times now since his purchase, both in Melbourne and Sydney, and our bill was discounted every time without a fuss.
My children have also used it to book Balloon Fights and said they saved around $80 between them just by using the card.
So far so good, will continue to use it as the savings are definitely there to be had.
**Plus this way I get taken out a little more often :)
1 comment
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samMelbourne
- 6 reviews
- 5 likes
Great program!
The best part is that there are a number of restaurants with totally uncapped benefits allowing you to save literally 100s in just in single evening if you go as a group... and incredibly, you can keep going back as many times as you want. A genuinely good program.
1 comment
Connoisseur Club AdminConnoisseur Club
Hi Sam, thanks for the positive feedback, much appreciated.
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Terrible
Since the day I unfortunately spend a fortune for a membership. disappointed and furious that I got sucked in to this membership! My first experience at one of their restaurants was closed at my arrival and ate there only to show my card after the meal as we were supposed to and the staff knew nothing about the card and the Connoiseur club. This same thing has happened to every other restaurant I have been to since. I spent over $1540 for a membership for nothing! Connoiseur club has not been easy to contact to express these issues as non one ever seems to pick up the phone. I want a full refund of my money as I have lost hope attempting to embarrass myself at every restaurant by flashing a useless card!
1 comment
Connoisseur Club AdminConnoisseur Club
Hi Jen,
Disappointed to hear you've some issues using your membership, obviously there's nothing we can do if a restaurant is "closed" when you visited them, but the venues we work with all have a cur... Read more
rent contract to honour our card and we'd like to investigate your claims. Our main line does have the facility to record a message if we're busy and we get back to all messages within 24 hours. Alternatively, you could email us? We're keen to rectify the situation.
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Tristansydney
ALMOST EXCELLENT
Only negative I have to say is website needs to be updated, when my wife bought the card I was sceptical and some places were closed down and staff didn't know, but I found that if I called prior or asked before dining that helped a lot, saved wasting time, but I agree more of a internal communication issue there.. If they can work on getting more restaurants on board that would be great and updating the website apart from that, great savings..
1 comment
Connoisseur Club AdminConnoisseur Club
Thanks for the positive feedback. We're working on a new website to be launched later this year, it will have a superior search facility, will be in responsive design so it will work perfectly on tablets and smart phones.
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Excellent savings - Very happy
Have been a member for a couple of years and very happy with the savings I've received. Really pleased with the Hong Kong website hope you're updating the Aussie one soon?
1 comment
Connoisseur Club AdminConnoisseur Club
Hi PeterJ
Thanks for the great feedback. We plan to update the Australian website later this year and will be following a similar format to the Hong Kong site so that it works perfectly on your smart phone.
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Waste of Money
Since the day I unfortunately spend a fortune for a membership that I thought at the time was an honor to have I have been nothing but disappointed and furious that I got sucked in to this membership! My first experience at one of their restaurants was closed at my arrival. We searched another one of their restaurants nearby and ate there only to show my card after the meal as we were supposed to and the staff knew nothing about the card and the Connoiseur club. This same thing has happened to every other restaurant I have been to since. No n o...Read more
f the places have heard of Connoiseur club! Which means I spent over $1k for a membership for nothing! Connoiseur club has not been easy to contact to express these issues as non one ever seems to pick up the phone. I want a full refund of my money as I have lost hope attempting to embarrass myself at every restaurant by flashing a useless card!3 comments
Connoisseur Club AdminConnoisseur Club
Very disappointing that you would choose to vent on a forum such as this without discussing your concerns with us prior. We have no idea why you have been unable to contact us? Our main phone line is ... Read more
answered between normal business hours everyday and has been for over 30 years! You could also email us directly or via the "submit a review" facility on our website and all emails are responded to within 48 hours. Please contact us and identify yourself as the author of this post as we are keen to address your concerns.I have submitted an email through your website two weeks ago to be contacted and I have not received a response. I do not have time between normal business hours as I have a full time job, if this was... Read more
the case then I'd suggest putting in a voicemail message that informs customers of this information as it just rings out to no end. I do apologize it's had to come to a forum such as this, but if you can imagine my frustrations from feeling as if I've given my part of the bargain and not received a single benefit yet from the membership. It is embarrassing to have each restaurant I have dined at not know anything about my card or your club, especially when I started off with such excitement for this idea.Connoisseur Club AdminConnoisseur Club
Thank you for the response TMH, unfortunately the TMH screen name doesn't help us to identify you? We have not received an email with the concerns you have raised here and therefor we can't contact yo... Read more
u to address them. Please either resend your email and identify yourself as the TMH poster or maybe during your lunch break you could call our main number to discuss?Similar opinion? Write a review on ieatwords.com.au!
Winner!Sydney
- 2 reviews
Dining vouchers online are better value!
Stay clear of all Connoisseur Club representatives...a genuine warning to potential purchasers.
I wish I had read all the reviews online before I purchased but felt I was signing up safely as their rep told me to ring her mobile within the ten days cooling off period should I change my mind. I rang on the seventh day and left a message. Several days later I noticed that over $1500 had been taken out of my account by Restaurant World. I immediately rang the reps mobile again and once again no response so I left a message. No return call severa...Read more
1 comment
Connoisseur Club AdminConnoisseur Club
We're obviously disappointed that you are unhappy and have chosen to vent on this format. For the record, the company did not receive any request to cancel the membership during the 10 business day co... Read more
oling off period and neither did our representative. Our phone number, email address, physical address and Po box address are all indicated on the agreement you were left a copy of and/or on our website. It is obviously regrettable that you chose not to notify us by any other means during the cooling off period as this would have been cancelled without question.Similar opinion? Write a review on ieatwords.com.au!
SteveMelbourne
- 12 reviews
Buy the Entertainment book instead.
I got this card a few years ago. To be honest, I wouldn't normally splurge on something like this, but I was a bit naive and the sales people are very good at what they do.
It turned out to be quite disappointing. The restaurants you can choose from are quite limited and as has been mentioned before, some of them have no idea what the card is and refuse to honour it - even though they have the logo displayed on their front window. Overall, the restaurants don't seem all that excited about being part of the club for some reason.
I've also...Read more
found that once you sign up, even though it's a long-term thing, you don't really feel like you're part of a club. You get an email every now and then, and they share things on their Facebook page from time to time, but it's not all that exciting. As has been mentioned below, their website is very old and clunky and frustrating to use. Their sales process is very compelling, extremely manipulative and their sales people are very good at delivering it (in retrospect, the kid that signed me up was very dishonest and misleading). Be warned - once you engage them, it's hard to say no. Sure, you can get some good deals, but in my opinion the Entertainment book is far better value for money, and far better overall, and seems to be run by a much more ethical company.1 comment
Connoisseur Club AdminConnoisseur Club
Hi Steve,
We're sorry that you're not happy with the membership, we go to great lengths to avoid disappointment. We do have contracts with all the venues who offer benefits to our members. We have a m... Read more
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Terrible!
The concept seems fantastic, however trying to cancel due to issues and the no longer need for this. Thinking this was a business about reviewing companies they would be ace and have set a good business standard they we're not apathetic in any way or form and only cared for the bottom dollar. When explaining the staff didn't highlight the termination fully to me they said I should have read all the terms myself and said I had to pay regardless. Poor form.
1 comment
Connoisseur Club AdminConnoisseur Club
Disappointing that this post remains as a 1 star rating Gary as we were more than sympathetic to your circumstances, despite attempting to cancel well outside the cooling off period we made a commerci... Read more
al decision to release you from the contract and the matter was resolved amicably.Similar opinion? Write a review on ieatwords.com.au!
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Christina CSydney
- 2 reviews
Connosieur club.... More members more benefits!
I've had my card for at least 5 years and have saved a heap of money
Only had one issue that was resolved after calling the club and the restaurant promptly offered me a complimentary meal to return. I would say this is more a internal restaurant communication/ staff issue than anything else
The only down side would be the website
Ideally if restaurants were put in suburbs not just restaurant name so that when we are out We can search by area not just by cities, just needs grouping and fine tuning on searches
However I agree with most of t...Read more
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Gourmet SteveSydney, NSW
Big savings on accommodation!!
I Just used the clubs accommodation link to book a family holiday to Thailand - I couldn't believe the prices I got, (saved a packet). I checked out all the usual websites before I booked, to double check the prices and Connoisseur was the best, even better prices than Wotif !!
Very happy.
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davorbnAU
Excellent Concept that works
I have now been with Connoisseur Club for over three years. I was very skeptical at first as it is a large sum of money for a Gold card. Never the less, I have easily made that money back through some of the great savings i have gained by using Hotels in Melbourne, Sydney and the Gold Coast. Not to mention the countless free or discounted meals I've had.
The reason i have given it a 'Good' rating rather than 'Excellent' is because i would love to see much more diversity of discounted services provided. At this moment its great for Hotels an...Read more
d Dining out (I haven't tried the car rentals yet) but i would love to see more services provided in the areas of Health and Fitness - ie. body therapy services and fitness club discounts or even cheaper/free parking options in the major cities...just a few ideas. Other than that, this service is excellent if you enjoy dining out and traveling from time to time, for business or pleasure. Everything available so far More discounted services and a new website that doesn't lag and has a members section.Similar opinion? Write a review on ieatwords.com.au!
Working out
I used my gold card to book my hotel accommodation on a recent trip to Bali. It Worked out cheaper than prices I could find on last minute . Com. I'm happy with my card and use it all the time. I'd say I paid of the $1000 investment in the first year easily.
1 comment
Connoisseur Club AdminConnoisseur Club
Thanks for the great feedback and happy dining.
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willy mctell5000
Connoisseur Club dining card
If anyone gets approached to sign up Connoisseur Club dining card then you can kiss your money goodbye. Supposedly for signing up to this scheme and coughing up 1000 dollars +gst you are entitled to one free main meal at restaurants listed in the connoisseur club website. In return for the card you have the duty of rating the restaurant on the connoisseur website. What's in it for the restaurant?
Not much really, but the way Connoisseur market the card is restaurants get to find out what their customers think and are relying on the custome...Read more
r buying entree and desert and alcohol to make up the money. The problem arises when 9 out of 10 restaurants refuse to honor the card or even acknowledge being part of the scheme. Connoisseur rely on heavy handed sales marketing. Also your credit card details are not safe with this company. After doing a little research this company, i've found it has had many complaints placed against it. I've asked for my money back and currently in discussion with a TV show that exposes this sort of thing. Unfortunately this is the sort of measure I've had to take, but at least some good can come of it and others avoid being misled. It's misleading and fraudulent. Pure and simple.1 comment
Connoisseur Club AdminConnoisseur Club
We have no record of any complaints from any members in South Australia (your 5000 location) We don't believe you're a genuine member of our club! If you are, please contact us to discuss the issues... Read more
you have raised, as we have contracts with ALL of the establishments we promote and as far as we're aware ALL honour the benefits to our members. You ask "What's in it for the restaurants" - 1. Quality customers who dine regularly, spending money with them as opposed to somewhere else.Similar opinion? Write a review on ieatwords.com.au!
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Connoisseur Club AdminConnoisseur Club
Hi Lou Lou,
Great to hear you're enjoying a broad selection of the benefits we have on offer. Thanks for the feedback.