Cudo is offering $10 store credit to their customers to encourage them to write a positive or negative review. It is possible that reviews were written by customers who received such a reward.
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Good service
Had trouble with Online Booking feature. M in Customer Help suggested a way to solve problem. Unfortunately dates were unavailable. I was then offered refund. I appreciated the quick responses.
Similar opinion? Write a review on ieatwords.com.au!
Vicki LAdelaide
- 5 reviews
Quick refund
I had a Cudo voucher for a restaurant and found the restaurant had closed. Thought I’d probably lost my money but had really good response from Cudo. I messaged them, they responded immediately, confirmed restaurant closed and offered me a refund 1 day later
1 comment
Similar opinion? Write a review on ieatwords.com.au!
LynPerth, WA
Can't make a booking
Tried to book the restaurant that i have my vouchers for but restaurant refused booking and said i need to book through Cudo. This was not mentioned on the voucher!!!! Also said vouchers that i gave my children for Christmas stated that they have already been
redeemed!!!!! And expiry date is February .
Cannot contact anyone to sort out this issue.
1 comment
Bea A.Cudo
Hi Lyn,
We are so sorry to hear that this is the experience you have had with us, and also for the inconvenience caused. This certainly is disappointing.... Read more
We would love the opportunity to look into your query further and assist you with redeeming your vouchers, so we've sent you a Private Message requesting a little more detail. Once we receive your response, we will come back to you with urgency. We look forward to hearing from you, and resolving your query. Kindest Regards Cudo Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
Tom
- 3 reviews
Can't claim voucher
Received a voucher from Cudo for Christmas. Just tried to book the restaurant and it's saying it has already been redeemed. No one picking up the phone at Cudo. I never buy vouchers from these types of companies because it's always been trouble trying to claim them and again this experience has proven why. Will never use again!
1 comment
Bea A.Cudo
Hi Tom,
We hope this quick note finds you well, and we're really sorry to hear of your experience with us.... Read more
This is not the service nor experience that we would like for our customers, so it saddens us that this has happened. We would really like the opportunity to look into your query further, in order to offer a resolution to help you redeem your gift voucher. We have sent you a PM, just requesting a few further details. Once we receive your response, we will be in contact with you directly with a resolution. Looking forward to your response, and assisting you with a resolution to your query. Kindest Regards Cudo Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
C MaySydney, NSW
Satisfied customer
I had made a mistake with my booking and was given a refund when I asked. Very nice person I dealt with. We tried to sort it out otherwise, but the refund was the best bet in the end.
1 comment
Bea A.Cudo
Hi C May,
We appreciate your efforts in sharing this lovely review.... Read more
We are in deep appreciation that your accidental purchase was handled promptly by one of our superstars in customer service. We hope you have a wonderful day ahead! Kind regards, CudoSimilar opinion? Write a review on ieatwords.com.au!
Trudy H.Greater Melbourne (Outer), VIC
Query
Customer service kept going back to the vendor and working things out with them on my behalf ended up I got my voucher again. Well done to all involved good job
1 comment
Bea A.Cudo
Hi Trudy,
We appreciate your efforts in sharing this awesome feedback.... Read more
We are in deep appreciation that your issue had turned out to be a positive experience and our gratitude for your continuous support. May you have a nice day! Kind regards, CudoSimilar opinion? Write a review on ieatwords.com.au!
Vivacious VivGreater Melbourne (Inner), VIC
Great to have the choice of credit or refund
Pleasantly surprised by prompt reply to my email, despite it being the holiday season. Great to be offered a choice of credit or refund straight away. No delaying tactics. No hassles. Just great service. Thanks Annabelle
1 comment
Bea A.Cudo
Hi Viv,
We appreciate your time in posting this wonderful review.... Read more
We are grateful that you have been receiving assistance with dedication from our support team with the exemplary help from Annabel. It is our happiness knowing your satisfaction as our valued customer. We hope you have a wonderful day! Kind regards, CudoSimilar opinion? Write a review on ieatwords.com.au!
SayeeGreater Melbourne (Inner), VIC
Excellent Customer Service by Lorain M !!!
Lorain has been simply awesome and walked me through the process with a great clarity and options for the query I came up with today. Thank you again for the assistance;-))))))
1 comment
Bea A.Cudo
Hi Sayee,
We thank you for your time in posting this awesome feedback.... Read more
It is our pleasure to hear that you have received a wonderful customer service experience with immediate response and happy outcome. Indeed Lorain is happy to deal with and we'll surely give her a tap on the back for this job well done! We hope you have a great day ahead! Kind regards, CudoSimilar opinion? Write a review on ieatwords.com.au!
PennyMetropolitan Adelaide, SA
helped me access my vouchers
resolved my problem sufficiently. very helpful and polite. forwarded my vouchers to an email i can access and advised me which email address is currently attached to my account so that i am aware in the future
1 comment
Bea A.Cudo
Hi Penny,
Thank you for your time in posting this lovely review.... Read more
We'd like to take this opportunity to let you know that we appreciate you expressing your satisfaction and support to us. We hope you have a wonderful day! Kind regards, CudoSimilar opinion? Write a review on ieatwords.com.au!
MeganCanberra 2600, ACT
Cudo Support - great customer service.
Marvell was extremely helpful with my issue and provided me with a satisfactory resolution. He followed up with me regularly to let me know the issue was being looked at. Great customer service. Thank you, Marvell.
1 comment
Bea A.Cudo
Hi Megan,
Thank you for your time in writing this great feedback.... Read more
We totally agree that Marvell is exemplary when it comes to providing our valued customers like you a great service. We are grateful for your kind words and continuous support. May you have a great day ahead! Kind regards, CudoSimilar opinion? Write a review on ieatwords.com.au!
Cudo Support was very good
We had a need to contact the Cudo Support group. The operator (Marvell) was very good and was able to resolve our problem. We were kept informed on the progress
1 comment
Bea A.Cudo
Hi Dave,
We appreciate your efforts in posting this great review. ... Read more
Indeed Marvell is a pleasure to deal with and we are happy that he was able to assist you promptly and kept you updated in the progress. We hope you have an awesome day ahead! Kind regards, CudoSimilar opinion? Write a review on ieatwords.com.au!
ShaneSouth East Queensland, QLD
- 4 reviews
Annabel is awesome.
I queried the delivery pricing of 3 cartons of wine when in the Cudo purchase site stated 'Online Redemption FREE delivery' I was going to cancel my order, never purchase from Cudo again and get a refund until talking with Annabel who was fantastic and we worked out a solution. Thank you once again Annabel, great person to have working for your company.
1 comment
Bea A.Cudo
Hi Shane,
Thank you for your efforts in sharing this wonderful review. ... Read more
We are grateful for your appreciation to Annabel and we are happy that she was able to assist you with redeeming your wines. We will surely give this superstar a tap on the back for the job well done! We hope you have a great day ahead! Kind regards, CudoSimilar opinion? Write a review on ieatwords.com.au!
ScoopsMetropolitan Adelaide, SA
- 2 reviews
Excellent customer service
A product I purchased was no longer available. I let Cudo know and they contacted the supplier who provided an alternative product. The communication from Carlo was super friendly and quick. Much appreciated!
1 comment
Bea A.Cudo
Hi there,
We appreciate your time in sharing to us this great feedback. ... Read more
We certainly agree that Carlo is a superstar and we're happy that he has provided you a top of the line customer service experience. We hope you have a nice day ahead! Kind regards, CudoSimilar opinion? Write a review on ieatwords.com.au!
InekeIllawarra, NSW
Refund required on Voucher which vendor would not honour.
I have received a refund on a voucher when the vendor would not honour me with what I thought was a good deal. Marvel was most helpful in giving me a refund.
1 comment
Bea A.Cudo
Hi Ineke,
We appreciate your time in writing this wonderful review.... Read more
Truly Marvell is a star and we are grateful that your voucher issue was rectified promptly to organise a refund. We will surely give him a tap on the back for this job well done! We hope you have a nice day ahead! Kind regards, CudoSimilar opinion? Write a review on ieatwords.com.au!
BDENSGreater Melbourne (Metropolitan), VIC
- Verified customer
Dont answer emails
I have not received my purchase and they have NOT answered or acknowledged any of the three emails I have sent them despite saying they will reply in under 48 hours on the site. Very very poor service.
1 comment
Bea A.Cudo
Hi there,
We hope this quick note finds you well, and we're really sorry to hear of your experience with us.... Read more
This is not the service nor experience that we would like for our customers, so it saddens us that this has happened. We would really like the opportunity to look into your query further, in order to offer a resolution to locate your purchase. We have sent you a PM, just requesting a few further details. Once we receive your response, we will be in contact with you directly with a resolution. Looking forward to your response, and assisting you with a resolution to your query. Kindest Regards Cudo Customer Support.Similar opinion? Write a review on ieatwords.com.au!
AnnieVictoria
- 2 reviews
great customer service from Marvel
I forgot about a second course on my voucher & nobody at the winery even mentioned it.I emailed groupon to see what could be done & had it all sorted by Marvel.He went above & beyond to sort out the issue & emailing me back right away with what to do next .Thank you.
1 comment
Bea A.Cudo
Hi Annie,
Thank you for your time in posting this wonderful review. ... Read more
We are beyond grateful that Marvell was able to assist you promptly in redeeming your Cudo voucher. We appreciate your kind words and continuous support to Cudo! Have a nice day ahead! Kind regards, CudoSimilar opinion? Write a review on ieatwords.com.au!
Barbara MPerth, WA
- 5 reviews
Great customer service
Marvel was very approachable and solved my problem with a flick of a mouse. My issue was expedited and now I am carefree to enjoy my product. Thank you Marvel
1 comment
Bea A.Cudo
Hi Barbara,
Thank you for sharing to us this happy feedback. ... Read more
Truly Marvell is a star and we are grateful that your problem was solved promptly and you have enjoyed the product! We hope you have a great day ahead! Kind regards, CudoSimilar opinion? Write a review on ieatwords.com.au!
VicGreater Melbourne (Metropolitan), VIC
Great customer service
Unable to redeem my voucher due to wine being out of stock. Cudo followed up my request to cancel the voucher and refund my purchase. I received prompt and professional customer service, thanks again Marvell.
1 comment
Bea A.Cudo
Hi Vic,
Thank you for your efforts in expressing how happy you are with the outcome of our assistance. ... Read more
Indeed Marvell is a pleasure to deal with and we are so pleased that your experience went well for the wines. We sincerely apologise for any inconvenience this may have caused you. We hope you have a nice day ahead! Kind regards, CudoSimilar opinion? Write a review on ieatwords.com.au!
JCCPerth, WA
Professional and speedy service
Annabel has provided a top-notch service to resolve an issue I had with the voucher I purchased. She is professional, responsive and caring in dealing with my case. So thank you.
1 comment
Cecilia T.Cudo
Hi there,
Thank you for your efforts in posting this great feedback.... Read more
Indeed Annabel is a pleasure to deal with and we are glad that she was able to provide you a top of the line customer service experience. We hope you have a wonderful day! Kind regards, CudoSimilar opinion? Write a review on ieatwords.com.au!
LesFrankston
- 2 reviews
- 4 likes
Wine coupon and delivery
Wine coupon didn't get redeemed but after contacting supplier, CUDO followed up and wine is on the way.Thanks customer happiness advocate at CUDO and wine supplier for excellent customer service.
1 comment
Cecilia T.Cudo
Hi Les,
Thank you for your time in sharing to us this feedback.... Read more
We love reading our customers being happy in the services that we have provided and we really appreciate your kind words. Rest assured that Cudo always aims for the best outcome for you! Have a wonderful day! Kind regards, CudoSimilar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Joanneasked
Hi I just purchased 2 Family banquets for Tunstall Charcoal chickens just now
But 1 should have been a gift and 1 seperate
Can I split them when I go to purchase at chicken shop
I am worried I will have to use both family banquets at same time
Are you able to divide them into 2 separate deals
Pkg3475j
1 answer
Bea A.Cudo
Hi Joanne,
We hope this quick note finds you well. Kindly check your inbox for our private message to assist you further.
Talk to you soon!
Have a wonderful day!
Kind regards,
Cudo
Jimboasked
Hi, I am trying to purchase 2 hair deals with John Azzi, one for my daughter with the style cut and full head of foils and the other for me with the style cut and half head of foils. This is proving difficult as the cud’s site is allowing me to buy 2 deals but identical ones only. How can I overcome this please? Many thanks Maria
1 answer
Sue T.Cudo
Hi there,
Thank you for your query.
We're sorry to hear that you are having difficulty purchasing. We can certainly assist you here.
Can you please send us a private message? We will then be able to look into this matter urgently for you.
We look forward to hearing from you. Have a nice day.
Kind Regards,
Cudo
Claire E.asked
Hi im thinking about putting a massage and pamper package deal on Cudo. Who do i contact? Regards Claire
3 answers
Sue T.Cudo
Hi Claire,
Thank you so much for your interest.
Can you please send us a private message with your email address so our team can get in touch with you directly?
You are also able to contact us via email [email protected]
Have a great day.
Kind Regards,
Cudo
Hi Thank you for your reply. Could someone please email me on [email protected] or call me on 0414500575 to discuss running a deal? Alternatively you can call me on 0414500575. Regards Claire Eckert Good Vibrations Massage and Acupuncture
Sue T.Cudo
Hi Claire,
Thank you for confirming.
A member of our support team will be in touch with you urgently.
We hope you have a nice day!
Kind Regards,
Cudo
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Bea A.Cudo
Hi Vicki,
Thank you for leaving us a 5-star review!... Read more
We love reading our customers being happy in the services that we have provided and we really appreciate your kind words. Rest assured that Cudo always aims for the best outcome for you! Have a wonderful day! Kind regards, Cudo