Luxury Escapes previously offered $10 store credit to their customers to encourage them to write a positive or negative review. This campaign concluded early 2018. It is possible that reviews were written by customers who received such a reward.
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I booked and paid for a date that was already blocked in my calendar and seemed help to change this. Very helpful and supportive experience. Friendly and definitely know what they are doing. Thank you.
Anthony made our dream holiday happen!
From the beginning of the phone call, Anthony was very accommodating and helpful. Without Anthony's help we literally would not be going on this holiday as the accommodation had just sold out. I'd worked so hard on this holiday prior to contacting Anthony and was gutted when I thought we'd missed out.
He could hear my despair (and frustration at my husband for not being decisive quickly enough ha ha) and was determined to make it happen for us as he continued to work past 10pm (so sorry, but I'll forever be appreciative). Anthony was kind, pati...
Antarctic Cruise with Celebrity
Antarctic cruise with Celebrity.
I contacted Christine to get our Air New Zealand booking number, so we could select our seats.
Christine was very helpful & got the information promptly. I’ve had dealings with Christine before on a previous Luxury Escape, she is always reliable, courteous & professional.
Luxury Escapes you have a great employee in Christine, I cannot recommend her highly enough.
The reviewer stated that an incentive was offered for this review
Thanks Erin you made booking our luxury escapes 50th wedding anniversary holiday so easy, we have used luxury escapes previously and are very pleased with your service and will certainly be using luxury escapes again
You helped us book our perfect honeymoon and made it so incredibly easy! Thank you for all your help and for explaining everything to detail step by step. Will be using your services again!
Booking for Cook Islands
Very agreeable process. Friendly and prompt attention. Very happy with the service given to me when making the booking. Help was given to answer any questions. Would recommend Luxury Escapes.
Stayed at Harbour Lights, Cairns.
Hotel was perfect for us & Staff was Friendly and Helpful.1st time to Cairns & loved it.We recieved everything that was offered to us and the dinner was Excellent.Walking distance to Shops and Boardwalk.
Absolutely excellent service
Rang Luxury Escapes as we wanted to book a 4 night stay and the offer was for only 2 or 3 nights. Assisted by Jayden who not only provided a solution (book 2 x2 night stays) but proceeded to make all the necessary arrangements for the trip, including air fares. So great to receive such efficient and friendly service in addition to a great holiday deal. Thank you, Jayden!
Holiday of a lifetime
Kat has been tremendous arranging our trip to Dubai - for Expo 2020 and the Maldives. She has looked after our accommodation and flights, very helpful and patient with all our questions. Thanks Kat!
Not even close to Luxury.
Booked a Port Douglas, Australia luxury escape at Oak's resort.
Run down place not a luxury resort. staff was nice at Oaks though . They did not provide any room service/ house keeping as we booked through luxury escape.
We will think twice before booking any holidays with luxury escape in the future.
Please do your home work before you book, the name is Luxury escape does not mean their accomodations are Luxurious.
Great Customer service and product
Erin was extremely helpful and patient with all my questions. She made the whole booking experience very easy.
The product was well priced and had great inclusions. We look forward to out trip!
Professional and friendly service
Luxury Escapes Vicki made booking our flights to Japan very easy, as well the 12 day tour of Japan. We can now look forward to a well organised holiday. thnaks Greg
Russia here we come
Erin was amazing! 6 emails and it was organised! Everything was explained in detail. she contacted me just before final payment and advised that flights had been discounted by the airline so I received a refund. Thank you so much. I will be booking my 3rd holiday soon.
Excellent customer service
Just booked our 4th LE trip. Erin was great to deal with and made the entire experience easy. Only complaint I have is the wait time for an agent to answer the phone but understand they have their busy times.
Great customer service from Erin
I have tried so many times to do a luxury escape trip, Erin was a great customer service person & made it so easy to book our stopover in Bangkok on our way over to the UK. FRIENDS have done luxury escape & said its great so glad we are finally doing it thanks Erin for being good at your job
Great service from LE support team
We needed to change a holiday destination booked through LE. As always the support team ( especially Nathan ) was pretty awesome. Nothing was a problem for him and in no time the situation was sorted. It’s because of people line Nathan we keep coming back to luxury escapes
Vicki was very polite and most helpful with my booking.
Vicki was very obliging andmade it easy to do what we had to with Luxury Escapes.
A Breath of fresh air, great job re booking all our airfares prompt and courteous .
Jemima was very helpful, well-informed and patient as we sorted through our choices. Will consider future packages based on support given. Jemima made it easy to make adjustments and to work with us to get the right package for us.
Great Service by Dylan who helped us secure the accommodation and location we were after. This is the fourth booking I've made through Luxury Escapes and will continue to us them for their Service and great deals.
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Questions & Answers
Our flight has been delayed by 12 hours from Male to Singapore and subsequently we miss our connecting flight from Singapore to ADELAIDE with all flights booked out. Is this covered by our insurance if we have to fly home with another airline.
Luxury E.Luxury Escapes
Hi Dianne, This is dependant on which Insurance company and cover you have. Feel free to touch base with our support team and they will be able to assist - 1300 88 99 00
Nicola from Luxury Escapes arranged for her manager to call us WEEKS ago. We have not received the call in spite of several email follow ups from us. Mark and Judith
Luxury E.Luxury Escapes
We have sent you a message requesting further details so we can follow up.
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