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Reviews

(1,092)
(99)
(39)
(53)
(115)
  • Ease of Booking
    4.7 (580)
  • Trip Completed Yes (186) · No (416)
  • Transparency
    4.5 (382)
  • Customer Service
    4.7 (570)

Reviewer Photos & Videos

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Great support

published

I booked and paid for a date that was already blocked in my calendar and seemed help to change this. Very helpful and supportive experience. Friendly and definitely know what they are doing. Thank you.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation
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Tina

TinaFar North Queensland, QLD

Anthony made our dream holiday happen!

published
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Trip Completed No
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Fred

FredMid North Coast, NSW

Antarctic Cruise with Celebrity

published

Antarctic cruise with Celebrity.

No problems.

I contacted Christine to get our Air New Zealand booking number, so we could select our seats.

Christine was very helpful & got the information promptly. I’ve had dealings with Christine before on a previous Luxury Escape, she is always reliable, courteous & professional.

Luxury Escapes you have a great employee in Christine, I cannot recommend her highly enough.

Transparency
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Ease of Booking
Trip Completed No
Booking Type Cruise and Flights
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1 comment
Luxury Escapes
Luxury E.Luxury Escapes

The reviewer stated that an incentive was offered for this review

Michael

MichaelGreater Melbourne (Outer), VIC

Easy booking

published

Thanks Erin you made booking our luxury escapes 50th wedding anniversary holiday so easy, we have used luxury escapes previously and are very pleased with your service and will certainly be using luxury escapes again
Regards Michael

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Customer Service
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Trip Completed No
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Luxury Escapes
Luxury E.Luxury Escapes

Great service

published

Thanks Erin,
You helped us book our perfect honeymoon and made it so incredibly easy! Thank you for all your help and for explaining everything to detail step by step. Will be using your services again!

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Customer Service
Ease of Booking
Trip Completed No
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1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Nick v

Nick vMetropolitan Adelaide, SA

Great Service and willingness to help

published

Thanks Jayden,
You made it easy to book the escape and your help was fantastic. This is why we use Luxury escapes all the time. You deserve to be acknowledged.
Cheers
Nick

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Luxury Escapes
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Booking for Cook Islands

published

Very agreeable process. Friendly and prompt attention. Very happy with the service given to me when making the booking. Help was given to answer any questions. Would recommend Luxury Escapes.

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Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Flights and Insurance
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1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Stayed at Harbour Lights, Cairns.

published

Hotel was perfect for us & Staff was Friendly and Helpful.1st time to Cairns & loved it.We recieved everything that was offered to us and the dinner was Excellent.Walking distance to Shops and Boardwalk.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
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1 comment
Luxury Escapes
Luxury E.Luxury Escapes
Mike

MikeSouth East Queensland, QLD

Absolutely excellent service

published

Rang Luxury Escapes as we wanted to book a 4 night stay and the offer was for only 2 or 3 nights. Assisted by Jayden who not only provided a solution (book 2 x2 night stays) but proceeded to make all the necessary arrangements for the trip, including air fares. So great to receive such efficient and friendly service in addition to a great holiday deal. Thank you, Jayden!

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Trip Completed No
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1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Holiday of a lifetime

published

Kat has been tremendous arranging our trip to Dubai - for Expo 2020 and the Maldives. She has looked after our accommodation and flights, very helpful and patient with all our questions. Thanks Kat!

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation and Flights
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1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Hi Greg,
We are so happy to hear that Kat has been so amazing helping you organise your Holiday of a lifetime! We can not wait to hear how it goes - make sure you send us some snaps from the Maldives.
Kind regards,
Luxury Escapes


Dr Sach Desh

Dr Sach DeshQueensland

  • 5 reviews

Not even close to Luxury.

published

Booked a Port Douglas, Australia luxury escape at Oak's resort.
Run down place not a luxury resort. staff was nice at Oaks though . They did not provide any room service/ house keeping as we booked through luxury escape.
We will think twice before booking any holidays with luxury escape in the future.
Please do your home work before you book, the name is Luxury escape does not mean their accomodations are Luxurious.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
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1 comment
Luxury Escapes
Luxury E.Luxury Escapes

felicity

felicityPerth, WA

Great Customer service and product

published

Erin was extremely helpful and patient with all my questions. She made the whole booking experience very easy.
The product was well priced and had great inclusions. We look forward to out trip!

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1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Thanks for sharing your great experience with us Felicity. Erin is truly a superstar and we are so happy to hear that you were on the receiving end of her 5-star service!


Greg

GregVictoria

Professional and friendly service

published

Luxury Escapes Vicki made booking our flights to Japan very easy, as well the 12 day tour of Japan. We can now look forward to a well organised holiday. thnaks Greg

Transparency
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Ease of Booking
Trip Completed No
Booking Type Flights and Tour
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1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Hi Greg,
This is so fantastic to hear. We are glad Vicki was a great help and hope that you enjoy your time in Japan!


Catherine P

Catherine PGreater Melbourne (Outer), VIC

Russia here we come

published

Erin was amazing! 6 emails and it was organised! Everything was explained in detail. she contacted me just before final payment and advised that flights had been discounted by the airline so I received a refund. Thank you so much. I will be booking my 3rd holiday soon.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights, Insurance and Tour
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1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Hi Catherine,
Sounds like Erin has pulled out all stops again - she is such an asset to the team and we are thrilled to hear you are enjoying her service. Bring on Russia!

Excellent customer service

published

Just booked our 4th LE trip. Erin was great to deal with and made the entire experience easy. Only complaint I have is the wait time for an agent to answer the phone but understand they have their busy times.

Transparency
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Ease of Booking
Trip Completed No
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1 comment
Luxury Escapes
Luxury E.Luxury Escapes
Maureen N.

Maureen N.Greater Melbourne (Metropolitan), VIC

Great customer service from Erin

published

I have tried so many times to do a luxury escape trip, Erin was a great customer service person & made it so easy to book our stopover in Bangkok on our way over to the UK. FRIENDS have done luxury escape & said its great so glad we are finally doing it thanks Erin for being good at your job

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation
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1 comment
Luxury Escapes
Luxury E.Luxury Escapes

We will certainly be passing on this wonderful feedback to Erin. Thank you for taking the time to leave a review Maureen - we can not wait to hear how your travel adventures go.


Great service from LE support team

published

We needed to change a holiday destination booked through LE. As always the support team ( especially Nathan ) was pretty awesome. Nothing was a problem for him and in no time the situation was sorted. It’s because of people line Nathan we keep coming back to luxury escapes

Transparency
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Ease of Booking
Trip Completed No
Booking Type Accommodation
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1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Liz

LizSouth East Queensland, QLD

GREAT SERVICE

published

Vicki was very polite and most helpful with my booking.
Vicki was very obliging andmade it easy to do what we had to with Luxury Escapes.
A Breath of fresh air, great job re booking all our airfares prompt and courteous .

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Thx Jemima

published

Jemima was very helpful, well-informed and patient as we sorted through our choices. Will consider future packages based on support given. Jemima made it easy to make adjustments and to work with us to get the right package for us.

Ease of Booking
Booking Type Accommodation, Flights and Insurance
1 comment
Luxury Escapes
Luxury E.Luxury Escapes

Great Service

published

Great Service by Dylan who helped us secure the accommodation and location we were after. This is the fourth booking I've made through Luxury Escapes and will continue to us them for their Service and great deals.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation
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1 comment
Luxury Escapes
Luxury E.Luxury Escapes

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Questions & Answers

Dianne O.

Dianne O.asked

Our flight has been delayed by 12 hours from Male to Singapore and subsequently we miss our connecting flight from Singapore to ADELAIDE with all flights booked out. Is this covered by our insurance if we have to fly home with another airline.

1 answer
Luxury Escapes
Luxury E.Luxury Escapes

Hi Dianne, This is dependant on which Insurance company and cover you have. Feel free to touch base with our support team and they will be able to assist - 1300 88 99 00


Mark B

Mark Basked

Nicola from Luxury Escapes arranged for her manager to call us WEEKS ago. We have not received the call in spite of several email follow ups from us. Mark and Judith

1 answer
Luxury Escapes
Luxury E.Luxury Escapes

Hi Mark,
We have sent you a message requesting further details so we can follow up.
Kind regards,
Luxury Escapes


Harshita Reddy

Harshita Reddyasked

I want know how Dubai sounds like with LE this 2020?

No answers

Get an answer from our members and Luxury Escapes representatives

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