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Reviews

(207)
(61)
(5)
(3)
(8)
  • Ease of Booking
    4.7 (268)
  • Trip Completed Yes (25) · No (242)
  • Transparency
    4.6 (214)
  • Customer Service
    4.7 (233)


Paul Jeffery

Paul JefferyPerth, WA

Happy with out come

published

I was unable to choose a cabin on a cruise booking and called Cruise Guru who over the phone were able to book my cabin of choice. Very happy outcome and a discounted deposit as well.



1 comment
Cruise Guru
Cruise GuruCruise Guru

Thanks for sharing your review with us and the community, Paul! We always thrive to create a seamless booking experience. We're happy to hear that our staff was helpful and look forward to helping you with your next holiday!


On My Own

published

It was as stated in the advert. Easy and simple. There were no hidden extras in the costings. I have booked an inside cabin as I travel alone, and as I have travelled this way previously, I have found it perfect for me.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
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1 comment
Cruise Guru
Cruise GuruCruise Guru

Thanks, John, it's great to hear that we provided a high-quality experience. We look forward to helping with your future cruise holidays.



Anne

AnneIllawarra, NSW

  • 2 reviews

Excellent company to deal with

published

We have used Cruise Guru several times to book our cruises. It is an easy, clear process. Any questions are answered promptly. Will certainly use Cruise Guru again for future cruise booking.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
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1 comment
Cruise Guru
Cruise GuruCruise Guru

Thanks for sharing your review with us and the community, Anne! We look forward to helping with your future cruise holidays.

So good we booked it!

published

I found Cruise Guru to be quite a bit cheaper than others. The booking process was easy and straightforward. The hardest part now is to wait for 2 months...grrr. But we are sooo looking forward to it.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
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1 comment
Cruise Guru
Cruise GuruCruise Guru

Thanks for sharing your review with us and the community, Ken! We look forward to helping with your future cruise holidays.


Gerry

GerrySouth East Queensland, QLD

excellent site

published

My Booking was easy and understandable also confirmed very quickly.I would use this site again.I didi not encounter any unexpected or additional fees.I have used this site for many cruise bookings

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
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1 comment
Cruise Guru
Cruise GuruCruise Guru

Thank you so much for taking the time to leave us this amazing review, Gerry! We look forward to helping with your future cruise holidays.

The reviewer stated that an incentive was offered for this review


Annalise

AnnaliseSydney, NSW

False advertising from your company is not acceptable.

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation
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2 comments
Cruise Guru
Cruise GuruCruise Guru
Annalise
Annalise

Pointless to do so.....


Pat P

Pat PCentral, SA

Thank you Noora and Cruise Guru

published

Re: Adelaide to New Zealand to Adelaide cruise on Sapphire Princess in December 2020 for 2 couples in their twilight years!! Had searched and phoned numerous cruise sites and appeared ship booked out already. Very disappointed as very much looking forward to this particular cruise. We live in country SA so can drive to Adelaide to and from and no airports, flights and extra accomodation. Then we tried Cruise Guru this afternoon - phoned, booked, deposit paid, confirmation email received, emailed invoice received- all done. With much appreciation for assistance, professional help and understanding from their booking person, Noora. We will be certainly dealing with Noora/Cruise Guru again and have passed on to our travelling friends.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
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1 comment
Cruise Guru
Cruise GuruCruise Guru

EASY, seamless way to book

published

Booking process was very straight forward and easy. Second time I have used this method and found both times to be user friendly. Only takes a couple of minutes and all is done.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
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1 comment
Cruise Guru
Cruise GuruCruise Guru

Thanks for the great review, Michael, we are always striving to improve the online booking process and post-sales support so it's great to hear such feedback.

Rosemary M

Rosemary MPerth, WA

  • 2 reviews

Easy Website to Negotiate

published

I was able to do my booking on the website with great ease. I do not like having to submit requests for information and then waiting for a reply to get prices etc. and it was good to be able to bring up the information there and then. I booked 12 months in advance and other agents were demanding large deposits whilst Cruise Guru required a very reasonable deposit. I would definitely consider them again.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
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1 comment
Cruise Guru
Cruise GuruCruise Guru

Thank you so much for taking the time to leave us this amazing review, Rosemary! Please feel free to contact our reservation team on 13 13 03 for any assistance.

Peter B

Peter BSouth East Queensland, QLD

  • 2 reviews

Ease to book

published

Just booked another cruise with Cruise Guru. so easy to book and get a great price always. The staff are always very helpful when i call. Nothing is a problum

Trip Completed No
Booking Type Cruise
1 comment
Cruise Guru
Cruise GuruCruise Guru

Thanks for sharing your review with us and the community, Peter. We always thrive to create a seamless booking experience. We're happy to hear that our staff was helpful and look forward to helping you with your next holiday!


Arlen Santos

Arlen SantosPerth, WA

  • 2 reviews

Perfect way to travel

published

Straight forward and very easy booking:
No unexpected or additional fees
Exceeded my expectation
Very user friendly
When I did a mistake in entering my credit card number I had a person-to-person encounter to rectify the problem and it was pleasant, professional yet friendly

Transparency
Customer Service
Ease of Booking
Booking Type Cruise
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1 comment
Cruise Guru
Cruise GuruCruise Guru

Thanks, Arlen, it's great to hear that we provided a high-quality experience. We look forward to helping with your future cruise holidays.


Usually Excellent

published

to book 2 Mini Suites was very slow, I had tried to do this online, but was unable to allocate the 2 future cruise credits required, so I had to ring. My call took 44 mins to complete. We got there in the end.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
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Rita C

Rita CMt Seymour

Booking cruise

published

No extra fees
Booked 14 night cruise for 2021
Received OBC whilst on promotion and also extra as a member of loyalty program was very pleased with this
Excellent customer service
Thank you
Rita

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
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1 comment
Cruise Guru
Cruise GuruCruise Guru

Thanks for sharing your review with us and the community, Rita! We look forward to helping with your future cruise holidays.


Everything fine except one thing

published

Loved everything about the experience except the fact that you have stated that you will AUTOMATICALLY withdraw the remaining price of the cruise from my card. I find that totally wrong

Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
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1 comment
Cruise Guru
Cruise GuruCruise Guru

Great customer service

published

Customer service staff at Cruise Guru were so helpful with our booking for our next cruise and we got a fantastic deal, I had been comparing prices for last couple of months and no other site came close to the deal I got from Cruise Guru. Thanks so much, we will be using you again.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
See all answers
1 comment
Cruise Guru
Cruise GuruCruise Guru

Thanks for sharing your review with us and the community, Maree! We always thrive to create a seamless booking experience. We're happy to hear that our staff was helpful and look forward to helping you with your next holiday!

Wheels

WheelsSydney, NSW

  • 6 reviews

My preferred option-Cruise Guru

published
Ease of Booking
Trip Completed Yes
Booking Type Cruise
1 comment
Cruise Guru
Cruise GuruCruise Guru

Michelle Gooiker

Michelle GooikerBrisbane

  • 3 reviews

Excellent customer service

published

Helen in reservations was extremely helpful and explained all details really well. As this is my first cruise and some of the reviews for the ship were not great, it was reassuring to have such a professional explains all aspects of what was included.

Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
See all answers
1 comment
Cruise Guru
Cruise GuruCruise Guru

Thanks for sharing your review with us and the community, Michelle! Helen is a fabulous asset to our team and we are very lucky to have her. Please let us know if we can be of further assistance.


Tomsse

TomsseSydney, NSW

  • 3 reviews

Keep it simple

published

Book a cruise for Xmas, very simple process no hassles great price to easy took no time at all, would recommend them to anyone and no hesitation to use again in the future

Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
See all answers
1 comment
Cruise Guru
Cruise GuruCruise Guru

Thank you so much for taking the time to leave us this amazing review, Tomsse! We look forward to helping with your future cruise holidays.


M Michelle Buck

M Michelle BuckGreater Melbourne (Outer), VIC

Great first experience with Cruise Guru

published

Prompt response from Customer Service concerning quote for chosen Cruise. Fare was the best compared with other agents. Good understanding of additional benefits provided. No unexpected costs. I made my booking online which was an easy process to follow. Formal confirmation and invoicing was very prompt.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Cruise
See all answers
1 comment
Cruise Guru
Cruise GuruCruise Guru

Thanks for sharing your review with us and the community, Michelle! We look forward to assisting you again with all your cruising needs.


Rod

RodSouth East Queensland, QLD

  • 3 reviews

Excellent

published

No additional or unexpected costs.
We booked a 12 cruise to New Zealand and it was easy and user friendly.
We have convinced a couple of friends to come with us. We’re all booked now and can’t wait for 8 May2020.

Transparency
Ease of Booking
Trip Completed No
Booking Type Cruise
See all answers
1 comment
Cruise Guru
Cruise GuruCruise Guru

Thanks for the great review, Rod, we are always striving to improve the online booking process and post-sales support so it's great to hear such feedback.


Page 1 of 15

Questions & Answers

Trevor M.

Trevor M.asked

Normally book direct with Princess,booked with you this time,when will my cruise show up on my timeline i notice that cabin is shown as now taken but cruise not showing on Princess yet. Booked today

3 answers
Cruise Guru
Cruise GuruCruise Guru

Thanks for the message, Trevor! Please share your booking reference no, so we can investigate further.

Cruise Guru
Cruise GuruCruise Guru

Hi Trevor,
Our reservation team has checked the booking and it looks like your past guest number was missing. Our team has applied it now and the booking should now reflect on the Princess Cruises website. Please let us know if we can be of further assistance.
Thanks,
Cruise Guru Team

Trevor M.
Trevor M.

Good work yes it is now there,very happy with service..


vitaly g.

vitaly g.asked

We plan 24 days cruise Japan & south east asia on Princess line, anybody can advise on their "dimond prinsses " quality of food and services?

1 answer
Cruise Guru
Cruise GuruCruise Guru

Thanks so much for your question Vitaly G. One of our Princess Cruises specialists did a similar itinerary on the Diamond last year and really enjoyed the dining onboard. Her feedback is below:
There were many varieties of foods including an entire Japanese food section. The quality was nice as expected and exceeded the usual Princess Cruises standard.
The service onboard was also fabulous. The crew members were all incredibly friendly and very helpful. They will do their very best to meet the needs of their guests no matter how big or small the requirement may be. We had a wonderful time.
You can check more details about Diamond Princess on our website: https://www.cruiseguru.com.au/princess-cruises/diamond-princess/


John H

John Hasked

Hi, My booking number is 24128316. I have sent a couple of emails regarding cancellation and a full refund on Thu 27/06/2019 11:03 AM and followed up Thu 4/07/2019 1:54 PM but with no response to either. I don't want to action this further through external channels, I just want someone with marketing experience to accept responsibility and sort it out. Can you have someone look into it? John

2 answers
McGrath 1Star
McGrath 1Star

John I had a response from when I cancelled try her good luck
Team Leader
Katrina Tufi
Cruise Guru
Telephone: 13 13 03 | Fax: 02 8003 9209
Cruise Guru - Reservations <[email protected]>

Cruise Guru
Cruise GuruCruise Guru

Hi John,

Thank you for submitting your inquiry.

Your request has been passed to a Supervisor who I believe has been in touch with you today.

If you have any further questions or need assistance with an existing or new booking we do recommend to contact our call centre on 13 13 03 to speak with a consultant directly or by emailing [email protected]


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