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Cruise Guru
Paul JefferyPerth, WA
Happy with out come
I was unable to choose a cabin on a cruise booking and called Cruise Guru who over the phone were able to book my cabin of choice. Very happy outcome and a discounted deposit as well.
1 comment
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On My Own
It was as stated in the advert. Easy and simple. There were no hidden extras in the costings. I have booked an inside cabin as I travel alone, and as I have travelled this way previously, I have found it perfect for me.
1 comment
Cruise GuruCruise Guru
Thanks, John, it's great to hear that we provided a high-quality experience. We look forward to helping with your future cruise holidays.
Similar opinion? Write a review on ieatwords.com.au!
AnneIllawarra, NSW
- 2 reviews
Excellent company to deal with
We have used Cruise Guru several times to book our cruises. It is an easy, clear process. Any questions are answered promptly. Will certainly use Cruise Guru again for future cruise booking.
1 comment
Cruise GuruCruise Guru
Thanks for sharing your review with us and the community, Anne! We look forward to helping with your future cruise holidays.
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So good we booked it!
I found Cruise Guru to be quite a bit cheaper than others. The booking process was easy and straightforward. The hardest part now is to wait for 2 months...grrr. But we are sooo looking forward to it.
1 comment
Cruise GuruCruise Guru
Thanks for sharing your review with us and the community, Ken! We look forward to helping with your future cruise holidays.
Similar opinion? Write a review on ieatwords.com.au!
GerrySouth East Queensland, QLD
excellent site
My Booking was easy and understandable also confirmed very quickly.I would use this site again.I didi not encounter any unexpected or additional fees.I have used this site for many cruise bookings
1 comment
Cruise GuruCruise Guru
Thank you so much for taking the time to leave us this amazing review, Gerry! We look forward to helping with your future cruise holidays.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
AnnaliseSydney, NSW
False advertising from your company is not acceptable.
My experience with booking with you online was very disappointing. You showed an amount for the cruise one evening when I tried to book a cabin for $1200. Then when I clicked to go into book, the price changed to $1700 plus. It came up some sort of “group exists for this booking”, blocking me from booking it for the $1200. I m was so angry. You were false advertising. I will be sending the photo snaps/screen shots I took of the two different prices you advertised that evening to consumer affairs to look at further.
Never again will I be bookin...Read more
g with you again. You don’t follow consumer practices like you should. You run your business ruthlessly. I called your call centre the following day to ask why two different prices were showing when trying to book online. The consultant couldn’t help me with getting the cabin for the advertised price. She appeared to have no customer care factor at all. No help or assistance was provided. Further customer service training is needed here with your staff you employ. No empathy at all during the call.2 comments
Cruise GuruCruise Guru
Thank you for your feedback, Annalise. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Please message your contact details... Read more
so our reservation team leader can contact you directly and learn more about the issue. Thanks for understanding, Cruise Guru TeamPointless to do so.....
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Pat PCentral, SA
Thank you Noora and Cruise Guru
Re: Adelaide to New Zealand to Adelaide cruise on Sapphire Princess in December 2020 for 2 couples in their twilight years!! Had searched and phoned numerous cruise sites and appeared ship booked out already. Very disappointed as very much looking forward to this particular cruise. We live in country SA so can drive to Adelaide to and from and no airports, flights and extra accomodation. Then we tried Cruise Guru this afternoon - phoned, booked, deposit paid, confirmation email received, emailed invoice received- all done. With much appreciation for assistance, professional help and understanding from their booking person, Noora. We will be certainly dealing with Noora/Cruise Guru again and have passed on to our travelling friends.
1 comment
Cruise GuruCruise Guru
Thanks, Pat, it's great to hear that we provided a high-quality experience! Noora is a valued member of our team and if you need to contact our reservation team again please feel free to speak to Noor... Read more
a directly. Please let us know if we can be of further assistance.Similar opinion? Write a review on ieatwords.com.au!
EASY, seamless way to book
Booking process was very straight forward and easy. Second time I have used this method and found both times to be user friendly. Only takes a couple of minutes and all is done.
1 comment
Cruise GuruCruise Guru
Thanks for the great review, Michael, we are always striving to improve the online booking process and post-sales support so it's great to hear such feedback.
Similar opinion? Write a review on ieatwords.com.au!
Rosemary MPerth, WA
- 2 reviews
Easy Website to Negotiate
I was able to do my booking on the website with great ease. I do not like having to submit requests for information and then waiting for a reply to get prices etc. and it was good to be able to bring up the information there and then. I booked 12 months in advance and other agents were demanding large deposits whilst Cruise Guru required a very reasonable deposit. I would definitely consider them again.
1 comment
Cruise GuruCruise Guru
Thank you so much for taking the time to leave us this amazing review, Rosemary! Please feel free to contact our reservation team on 13 13 03 for any assistance.
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Peter BSouth East Queensland, QLD
- 2 reviews
Ease to book
Just booked another cruise with Cruise Guru. so easy to book and get a great price always. The staff are always very helpful when i call. Nothing is a problum
1 comment
Cruise GuruCruise Guru
Thanks for sharing your review with us and the community, Peter. We always thrive to create a seamless booking experience. We're happy to hear that our staff was helpful and look forward to helping you with your next holiday!
Similar opinion? Write a review on ieatwords.com.au!
Arlen SantosPerth, WA
- 2 reviews
Perfect way to travel
Straight forward and very easy booking:
No unexpected or additional fees
Exceeded my expectation
Very user friendly
When I did a mistake in entering my credit card number I had a person-to-person encounter to rectify the problem and it was pleasant, professional yet friendly
1 comment
Cruise GuruCruise Guru
Thanks, Arlen, it's great to hear that we provided a high-quality experience. We look forward to helping with your future cruise holidays.
Similar opinion? Write a review on ieatwords.com.au!
Usually Excellent
to book 2 Mini Suites was very slow, I had tried to do this online, but was unable to allocate the 2 future cruise credits required, so I had to ring. My call took 44 mins to complete. We got there in the end.
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Rita CMt Seymour
Booking cruise
No extra fees
Booked 14 night cruise for 2021
Received OBC whilst on promotion and also extra as a member of loyalty program was very pleased with this
Excellent customer service
Thank you
Rita
1 comment
Cruise GuruCruise Guru
Thanks for sharing your review with us and the community, Rita! We look forward to helping with your future cruise holidays.
Similar opinion? Write a review on ieatwords.com.au!
Everything fine except one thing
Loved everything about the experience except the fact that you have stated that you will AUTOMATICALLY withdraw the remaining price of the cruise from my card. I find that totally wrong
1 comment
Cruise GuruCruise Guru
Thanks, Bevan for the review, and for your feedback on our final payment procedure. I can absolutely appreciate your stance on this matter. For this reason, we make sure to advise clients of our final... Read more
payment process on all of our email correspondence and suggest that clients such as yourselves contact us at any time via email or phone and request to make payment via alternate means on your own terms. Our consultants have all been trained to action these kinds of requests without any issue at all. If you need anything else before you cruise, please don’t hesitate to give us a call on 131303 and if we don’t hear from you beforehand, we hope you have a wonderful cruise!!Similar opinion? Write a review on ieatwords.com.au!
Great customer service
Customer service staff at Cruise Guru were so helpful with our booking for our next cruise and we got a fantastic deal, I had been comparing prices for last couple of months and no other site came close to the deal I got from Cruise Guru. Thanks so much, we will be using you again.
1 comment
Cruise GuruCruise Guru
Thanks for sharing your review with us and the community, Maree! We always thrive to create a seamless booking experience. We're happy to hear that our staff was helpful and look forward to helping you with your next holiday!
Similar opinion? Write a review on ieatwords.com.au!
WheelsSydney, NSW
- 6 reviews
My preferred option-Cruise Guru
Over many years I've been on 33 cruises and am booked on two through Guru this year. I have found them very effective and whilst it can pay you to do a comparison across net booking company s, I feel confident and secure using Guru. I have had no problems at all and stateroom numbers and details are seamless through to my preferred cruise line, Royal Caribbean. I am 'Diamond' this later this year and Platinum with Princess. Access to the RCL site and your booking is no problem. ((unless you are a 'Guaranteed' cabin booking, and have to wait no...Read more
matter who you book through)). Preferred dining time is asked on booking and outside of that I just stay clear of alterations. Other options like tours can be booking through the cruise company site. I used to be a direct booker to the cruise line (and all types of bookings for that matter)) but the following will give an example of why I check availability & cost from them and Guru. On a recent check some net companies have used their allotment and if your after the ultimate price, a check and with them & the cruise line can pay off both for cost and availability. However, I'll always remember having RCI on the line with the last stateroom, and being quoted full price for a 'Guaranteed cabin' and Guru being much less. I think I saved $1000 that time. When the Stateroom number came through, we had one amongst the other expensive ones overlooking the stern. Perfect. RCI though, allocates Guaranteed cabins. I don't waste my time any more and just check cost/availability through the cruise line and Guru. Perfectly happy with the service and a seamless pass over to the cruise line.1 comment
Cruise GuruCruise Guru
Thanks for sharing your review with us and the community, Wheels! We are always striving to improve the online booking process and post-sales support so it's great to hear such feedback. Please let us... Read more
know if we can be of further assistance. We look forward to helping with your future cruise holidays.Similar opinion? Write a review on ieatwords.com.au!
Michelle GooikerBrisbane
- 3 reviews
Excellent customer service
Helen in reservations was extremely helpful and explained all details really well. As this is my first cruise and some of the reviews for the ship were not great, it was reassuring to have such a professional explains all aspects of what was included.
1 comment
Cruise GuruCruise Guru
Thanks for sharing your review with us and the community, Michelle! Helen is a fabulous asset to our team and we are very lucky to have her. Please let us know if we can be of further assistance.
Similar opinion? Write a review on ieatwords.com.au!
TomsseSydney, NSW
- 3 reviews
Keep it simple
Book a cruise for Xmas, very simple process no hassles great price to easy took no time at all, would recommend them to anyone and no hesitation to use again in the future
1 comment
Cruise GuruCruise Guru
Thank you so much for taking the time to leave us this amazing review, Tomsse! We look forward to helping with your future cruise holidays.
Similar opinion? Write a review on ieatwords.com.au!
M Michelle BuckGreater Melbourne (Outer), VIC
Great first experience with Cruise Guru
Prompt response from Customer Service concerning quote for chosen Cruise. Fare was the best compared with other agents. Good understanding of additional benefits provided. No unexpected costs. I made my booking online which was an easy process to follow. Formal confirmation and invoicing was very prompt.
1 comment
Cruise GuruCruise Guru
Thanks for sharing your review with us and the community, Michelle! We look forward to assisting you again with all your cruising needs.
Similar opinion? Write a review on ieatwords.com.au!
RodSouth East Queensland, QLD
- 3 reviews
Excellent
No additional or unexpected costs.
We booked a 12 cruise to New Zealand and it was easy and user friendly.
We have convinced a couple of friends to come with us. We’re all booked now and can’t wait for 8 May2020.
1 comment
Cruise GuruCruise Guru
Thanks for the great review, Rod, we are always striving to improve the online booking process and post-sales support so it's great to hear such feedback.
Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Trevor M.asked
Normally book direct with Princess,booked with you this time,when will my cruise show up on my timeline i notice that cabin is shown as now taken but cruise not showing on Princess yet. Booked today
3 answers
Cruise GuruCruise Guru
Thanks for the message, Trevor! Please share your booking reference no, so we can investigate further.
Cruise GuruCruise Guru
Hi Trevor,
Our reservation team has checked the booking and it looks like your past guest number was missing. Our team has applied it now and the booking should now reflect on the Princess Cruises website. Please let us know if we can be of further assistance.
Thanks,
Cruise Guru Team
Good work yes it is now there,very happy with service..
vitaly g.asked
We plan 24 days cruise Japan & south east asia on Princess line, anybody can advise on their "dimond prinsses " quality of food and services?
1 answer
Cruise GuruCruise Guru
Thanks so much for your question Vitaly G. One of our Princess Cruises specialists did a similar itinerary on the Diamond last year and really enjoyed the dining onboard. Her feedback is below:
There were many varieties of foods including an entire Japanese food section. The quality was nice as expected and exceeded the usual Princess Cruises standard.
The service onboard was also fabulous. The crew members were all incredibly friendly and very helpful. They will do their very best to meet the needs of their guests no matter how big or small the requirement may be. We had a wonderful time.
You can check more details about Diamond Princess on our website: https://www.cruiseguru.com.au/princess-cruises/diamond-princess/
John Hasked
Hi, My booking number is 24128316. I have sent a couple of emails regarding cancellation and a full refund on Thu 27/06/2019 11:03 AM and followed up Thu 4/07/2019 1:54 PM but with no response to either. I don't want to action this further through external channels, I just want someone with marketing experience to accept responsibility and sort it out. Can you have someone look into it? John
2 answers
John I had a response from when I cancelled try her good luck
Team Leader
Katrina Tufi
Cruise Guru
Telephone: 13 13 03 | Fax: 02 8003 9209
Cruise Guru - Reservations <[email protected]>
Cruise GuruCruise Guru
Hi John,
Thank you for submitting your inquiry.
Your request has been passed to a Supervisor who I believe has been in touch with you today.
If you have any further questions or need assistance with an existing or new booking we do recommend to contact our call centre on 13 13 03 to speak with a consultant directly or by emailing [email protected].
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Cruise GuruCruise Guru
Thanks for sharing your review with us and the community, Paul! We always thrive to create a seamless booking experience. We're happy to hear that our staff was helpful and look forward to helping you with your next holiday!