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Reviews

(223)
(6)
(2)
(3)
(6)
  • Ease of Booking
    5.0 (3)
  • Trip Completed Yes (123) · No (4)
  • Incentivised Review Yes (1%) · No (99%)
  • Transparency
    4.9 (97)
  • Customer Service
    5.0 (120)

Valma Mitchell

Valma MitchellSouth East Queensland, QLD

Happy travellers.

published

I am very pleased to pass on to anyone that the service and care My son and I have received from Clean Cruising and in particular from Janelle, has been faultless. The follow up after the holiday shows a company who really cares for their customers, and the product they sell. I will happily use them for any future travel plans.
Thank you
Valma Mitchell

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Cruise
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1 comment
Clean Cruising
Anna R.Clean Cruising

Thank you so much for your review Valma. Really appreciate your feedback and recommendation. We will pass along your kind words to Janelle - we look forward to helping you with your next trip!


Solstice cruise jan 4th 2020

published

Clean cruising is a great company to book your cruise with. I have booked several times and Athena was very helpfull every time.Will be using them again in the future.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Cruise
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1 comment
Clean Cruising
Anna R.Clean Cruising

Hi Johann - thank you so much for your review! Thrilled to hear you've had a such a great experience with Athena. I'll be sure to share your feedback with Athena and we look forward to continuing to help with all your travel needs in the future.

Louise Roberts

Louise RobertsHunter Region, NSW

Incredible service

published

Very impressed with the service I received from Sarah-Ann Whitby usually don't get ths back up with internet booking we had a great cruise thank you so much Sarah-Ann from Clean cruising

Ease of Booking
Trip Completed Yes
Booking Type Cruise
2 comments
Clean Cruising
Anna R.Clean Cruising

Hi Louise - thrilled to hear you had such great dealings with Sarah-Ann. We really strive for great customer service, every time. I hope we can help you set sail again soon. Best wishes, Jen

Louise Roberts
Louise Roberts

Thanks so much for my credit cruising cards hope to be able to use them in the future

Rhonda H.

Rhonda H.South East Queensland, QLD

Clean Crusiing

published

Excellant service every time from Clean Cruising
Bridget is terrific and always my go to when booking a holiday
Great advice abouth what cabins to book and best insurance deals
Notification before any price increases so you can save and cruise

Transparency
Customer Service
Trip Completed Yes
Booking Type Cruise and Insurance
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1 comment
Clean Cruising
Anna R.Clean Cruising

Hi Rhonda - thanks for sharing your experience. Thrilled to hear it was easy and stress free. We look forward to helping you find your next dream cruise!


Julie

JulieSydney, NSW

  • 2 reviews

Another wonderful cruise.

published

This is the second cruise we have booked with Clean Cruising and on both occasions we have not encountered any problems. Athena F was our contact for the last cruise (30/12/19-9/1/20), she could answer all our queries. From the moment of our booking to the moment we walked back into our home, we did not have any problems at all. We will definitely book with Clean Cruising again and can highly recommend them to other future travellers.

Transparency
Customer Service
Trip Completed Yes
Booking Type Cruise
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1 comment
Clean Cruising
Anna R.Clean Cruising

Hi Julie! That's so great - thanks for recommending us to others and for taking the time to share your experience with us. I'll pass on your kind words to Athena too. We look forward to helping with many more great holidays!


cruiseaholic

cruiseaholicSydney, NSW

  • 2 reviews

They are fantastic.

published

We have used Clean Cruising for quite some time now. They have always been fantastic.
No surprises regarding hidden fees.
It is very easy to compare cruise lines.
Pricing is very competitive.
I have not been offered any rewards for this review.

Transparency
Customer Service
Trip Completed Yes
Booking Type Cruise
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1 comment
Clean Cruising
Anna R.Clean Cruising

Hi cruiseaholic thank you for sending your review. We appreciate hearing about your experience and will pass along your kind words to the team. Thank you for sharing!


The Thistlethwaites

The ThistlethwaitesSouth East Queensland, QLD

Surprise surprise

published

After 16 cruises, nothing much would surprise my wife of 56 years.....until our last cruise on the Majestic Princess, 12 days Sydney to Auckland over Christmas. Unbeknownst to my wife, our entire extended family had stowed away on the ship too. My wife was thrilled when they crept up behind her at the muster station. It was a cruise to remember. Another highlight was seeing two grandkids in the final of Voice of the Ocean, with our grandson winning. Thanks Sally @ Clean Cruising for coordinating all 10 of us.

Transparency
Customer Service
Trip Completed Yes
Booking Type Cruise
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1 comment
Clean Cruising
Anna R.Clean Cruising

Wow what a wonderful surprise, how special! Thank you so much for taking the time to send your review. We really appreciate your feedback and will pass along your kind words to Sally.


Great Trip!

published

Fantastic trip, well organised. Thanks very much to Breanna from Clean Cruises. Made it so easy and enjoyable without any hassles or problems. Will definitely use Clean Cruises again and recommend to friends and family.

Transparency
Customer Service
Trip Completed Yes
Booking Type Cruise
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1 comment
Clean Cruising
Anna R.Clean Cruising

Wow! Thank you for your kind words and support, great to hear you had a wonderful holiday with a smooth experience from start to finish. We will pass along your feedback to Breeanna, thank you for sharing!

Mark E

Mark EGreater Melbourne (Inner), VIC

Always helpful and reliable

published

For some years now, we have been using Clean Cruising to look after all our cruising needs. Our consultant Bridgit Little is always most helpful, polite and very efficient - reliability is extremely important to us and this reduces any stress. Whether complicated or changes in plan, Bridgit never makes any fuss and just gets on with the job and sorts it all out - what more could you ever want! Thank you and we look forward to our next 3 cruises with you.

Transparency
Customer Service
Trip Completed Yes
Booking Type Cruise
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1 comment
Clean Cruising
Anna R.Clean Cruising

Hi Mark -thank you for sharing your experience from over the years - we're so thrilled it's been such a positive one. I will share all your feedback with Bridgit. So glad we are helping you on your next few cruises too!

Excellent Customer Service

published

I have booked all of my cruises with Rob Warner at Clean Cruising . He has always made it so easy for us and always get's us the best deal . We have always travelled with Princess Cruises and have never been disappointed . Our latest cruise was December 2019 on the Majestic Princess and it was a magnificent Ship .

Transparency
Customer Service
Trip Completed Yes
Booking Type Cruise
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1 comment
Clean Cruising
Anna R.Clean Cruising

Wow thank you for your 5 star review Moana! That's so great to hear. Thank you for taking the time to share your experience. I will pass on your lovely words to Rob. We look forward to helping with your next holiday!


Arthur

ArthurGreater Melbourne (Inner), VIC

Great service.

published

Had Clean Cruising recommended and we were not dissapointed, our consultant Sally Berry, attended to our requests effiecently and kept us up to date, on changed visa requirements for non Australian passport holders for New Zealand .

Transparency
Customer Service
Trip Completed Yes
Booking Type Cruise
See all answers
1 comment
Clean Cruising
Anna R.Clean Cruising

Leonie O

Leonie OSydney Surrounds, NSW

Very happy with everything.

published
Transparency
Customer Service
Trip Completed Yes
Booking Type Cruise
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1 comment
Clean Cruising
Anna R.Clean Cruising

Hi Leonie! That's so great - thanks for recommending us to others and for taking the time to share your experience with us. I'll pass on your kind words to Jack too. We look forward to helping with many more great trips!


david h

david hSouth East Queensland, QLD

david and Dianne cruising

published

clean cruising and tammi sirett are amazing,tammi is always so helpful,full of life,nothing is to hard that's why we are staying with her,the cruise was amazing on the radiance of the seas,food,service,even the captain he was so every where, ready to talk and so friendly like all of his staff,again we had a wonderful cruise,its a pity royal carribean doesn't have a xmas new year all in one cruise,like other cruise companys are still doing.overall we had a wonderful cruise.

Transparency
Customer Service
Trip Completed Yes
Booking Type Cruise
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1 comment
Clean Cruising
Anna R.Clean Cruising

Hi David . Thank you so much for taking the time to review us. We're thrilled to hear that you've had a great experience. We will pass on your wonderful feedback to Tammi and look forward to helping with your next cruise holiday!

The reviewer stated that an incentive was offered for this review


Patty B.

Patty B.Central Queensland, QLD

Tops in Communication

published

This company should be proud of their communication with clients. All queries are responded to in a courteous and timely manner. After an upgrade through the cruise company, it appeared new documents would not be available prior to leaving for the departure port. Clean Cruising understood the dilemma and continued to persevere with the cruise company and communicate with me until the situation was resolved. This was very reassuring and allayed anxieties.

Transparency
Customer Service
Trip Completed Yes
Booking Type Cruise
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1 comment
Clean Cruising
Anna R.Clean Cruising

Hi Patty - thanks so much for your kind words and stellar review. We'll be sure to share your kind words with the team and look forward to assisting with your future travel plans!

Tanyaw

TanyawSouth East Queensland, QLD

  • 2 reviews

Great Service

published

From my first phone contact, Clean Cruising were helpful with the booking process and my questions along the way. Emails provided answers to questions and always prompt. A fabulous service that we will use again.

Transparency
Customer Service
Trip Completed Yes
Booking Type Cruise
See all answers
1 comment
Clean Cruising
Anna R.Clean Cruising

Hi Tanyaw! That's so great - thanks for recommending us to others and for taking the time to share your experience with us. We look forward to helping with many more great trips!

Jenny

JennyHunter Region, NSW

Another great cruise thank you clean cruising

published

Was always reluctant to book online but clean cruising go above and beyond & make the whole process from enquiring through to cruising very simple.
I find they have the best prices going and certainly the best travel agents, nothing is a problem for them & this makes for a great overall cruise experience

Transparency
Customer Service
Trip Completed Yes
Booking Type Cruise
See all answers
1 comment
Clean Cruising
Anna R.Clean Cruising

Wow! Thank you for your kind words and support, great to hear you had a wonderful holiday with a smooth experience from start to finish. We will pass along your feedback to the Clean Cruising team, thank you for sharing!


Excellent Service and Prices

published

We have used Clean Cruising for several holidays and always found that from all the companies we have used they are the ones who go the extra mile. Communication is fast and efficient, they get you fair prices for the standard you want and their follow up is exceptional No hassles travel company that we use time and again

Transparency
Customer Service
Trip Completed Yes
Booking Type Accommodation, Cruise, Flights and Tour
See all answers
1 comment
Clean Cruising
Anna R.Clean Cruising

Wow! Thank you so much for taking the time to send your review Sharlene. We really appreciate your feedback and will pass along your kind words to the Clean Cruising team. We are excited to continue to help you on your next amazing cruise holidays!


Bigmanji

BigmanjiMetropolitan Adelaide, SA

Clean Cruising provide excellent service .

published

Their consultants are friendly and on the ball for all aspects of travel as well as cruising. Any emails with any questions about bookings or prices are answered promptly. I have booked a cabin for solo travel and got a really good price, than the usual double fare.

Transparency
Customer Service
Trip Completed Yes
Booking Type Car Hire
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1 comment
Clean Cruising
Anna R.Clean Cruising

Hi Bigmanji - so happy to hear you've had a great experience and that we've been able to get a great solo deal. Hope to help you with your next dream holiday!


Excellent service

published

I book all my flights and cruises for many years with Janelle from Clean Cruises, once even met her at the event organised in Melbourne and every time she dealt with the booking very professional with the best advice and quote. The documents were provided in the best possible time. I could only wish that when a special deal would occur, I would be informed about it. Maybe it's to much to ask for. I suggest all my friends to book with Janelle and all my relatives are booking they travels with her. I strongly believe that I can trust her in all my future traveling plans.

Transparency
Customer Service
Trip Completed Yes
Booking Type Cruise and Flights
See all answers
1 comment
Clean Cruising
Anna R.Clean Cruising

Hi Etia -thank you for sharing your experience from over the years - we're so happy to hear it's been such a positive one. I will share all your feedback with Janelle. We hope to assist with your next dream holiday soon! Best wishes, Jen


Davo

Davo

  • 8 reviews

Some website prices and cabin classifications are misleading

published
Transparency
Customer Service
Trip Completed No
Booking Type Cruise
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4 comments
Clean Cruising
Anna R.Clean Cruising
Davo
Davo
Davo
Davo

I have amended my review. But it appears the price difference is not the drinks package as mentioned above but for a deluxe balcony cabin with an unobstructed view.


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Questions & Answers

Rohana

Rohanaasked

hello
Do you serve 'Halal' or Vegetarian diet on board?

3 answers
Gay
Gay

Sorry, I am only a passenger. I don't know if you can get halal, but you can definitely get vegetarian.

Clean Cruising
Anna R.Clean Cruising

HI Rohana, thanks for your question. We are not a cruise line but we can match you with the right cruise line to meet your needs. Feel free to give us a call on 1800 121 187. It is certainly possible for vegetarian and just need to check which cruise line can do Halal.

Rohana
Rohana

Much thanks Anna


Get an answer from our members and Clean Cruising representatives

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