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Reviews

(951)
(103)
(10)
(14)
(33)
  • Ease of Booking
    4.8 (171)
  • Trip Completed Yes (165) · No (7)
  • Incentivised Review Yes (1%) · No (99%)
  • Transparency
    4.8 (126)
  • Customer Service
    4.7 (166)

Hedle H.

Hedle H.Mid West, WA

Excellent service and easy to use

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation
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Perfect and highly recommended

published

Booked my travel to Fiji and i live in New Zealand - was a hassle free and extremely efficient service by this team. i would definetly use them again. clear information and no hidden fees etc. Lisa is amazingly efficient in her work. Thanks again.



Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation
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1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Sam! We are very happy to hear you had a great experience working with Lisa to create your dream holiday. Looking forward to helping you book your next trip.

Kayla K.

Kayla K.Perth, WA

Highly recommend!

published

Great experience using this company I was sceptical at first at how cheap the price was for the holiday packages thinking it was too good to be true. Everything went perfectly and all staff were very helpful!

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
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1 comment
Travel Online
TravelOnline C.Travel Online

Hi Kayla, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Neil L.

Neil L.Far West, NSW

Second Trip organised by Travel Online to Bali

published

Booked with Travel Online to Bali in November Great Trip to Kuta and on return Booked again for Quick Trip before Christmas to Ubud Consultant was great and serviced our needs. Great Job

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
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1 comment
Travel Online
TravelOnline C.Travel Online

Hi Neil, We're so happy to hear you had such a great experience with us and enjoyed your trip to beautiful Bali! We really appreciate your feedback and are looking forward to helping you book your next trip.


Peter Mott

Peter MottWide Bay-Burnett, QLD

EXCELLENT CUSTOMER SERVICE

published

Booked a family holiday to Phuket through Travel Online. It was very easy to do and the customer service I received was fantastic. After confirming my booking online I received a call from Lisa firstly thanking for my booking but also advising that they may be more preferable flights available for me and the family. Within minutes Lisa sent through other flight options which in fact were better then what I had initially booked. Our holiday was wonderful, everything went smoothly, there wasn't a single thing that we were disappointed with. A big thank you to Lisa and the team at Travel Online.

Peter & Robyn

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
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1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Peter! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.


Was great experience booking through travel online.

published

We booked our holiday to fiji through travelonline. Was a wonderful experience for the whole family. The packages included was really good and was a really smooth and hassle free experience

Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Rikesh! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.


Sheri

SheriQueensland

  • Verified customer

Hassle Free!

published

We booked a 7 night all inclusive package to Samoa with Travel Online. Answered all our queries in a prompt manner and organised everything down to the final details, hassle free. They were very competitive with their pricing and no hidden cost. They kept us up do date with any changes to our itinerary and health alerts. I would highly recommend Travel online and will be definitely using them again for our future travels.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
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1 comment
Travel Online
TravelOnline C.Travel Online

Hi Sheri, We're so hear you had such a great experience with us and enjoyed your trip to beautiful Samoa! We really appreciate your feedback and are looking forward to helping you book your next trip.


Kevin H

Kevin HSouth East Queensland, QLD

Excellent Service

published

We booked all inclusive 9 days in Phuket and 4 days in Singapore with TravelOnline and everything ran smoothly. Excellent service and all the paperwork was sorted easily in time. Will definitely be booking with them again. Thank you to Rachelle and all the crew there.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights, Insurance and Tour
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Kevin! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

AB

ABSouth East Queensland, QLD

  • 3 reviews

Great service!

published

I recently booked a family holiday to Fiji. Everything went smoothly with my travel plans and I secured a fantastic holiday package. I would definitely book through Travel Online again.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Hi AB, We're so happy to hear you had such a great experience with us and enjoyed your time in Fiji. We really appreciate your feedback and are looking forward to helping you book your next trip.

Evahopeful

EvahopefulSouth East Queensland, QLD

  • 3 reviews

Rest & re-coup

published

Booked an all inclusive package for 5 nights at Naviti resort in Fiji with Travel on line. They answered all our emails promptly, reminded us when payment was due & gave us all the paperwork in plenty of time. Everything went smoothly & we had the holiday we were hoping for. Will be looking for more deals for holidays through Travel on line.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Evahopeful! We are very happy to hear you had a great trip to Fiji. We look forward to helping you book your next trip.


Adrienne G.

Adrienne G.South East Queensland, QLD

Fun in Samoa

published

We booked a 6 day Samoan holiday for 5 adults with TravelOnLine and could not be happier. Booking on line was extremely easy and communication with a representative was quick and efficient when requested. Our holiday was problem free from begin to end. Will certainly be looking for more value holidays with this company. Thanks to Rhiannon at TravelOnLine.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Insurance
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Hi Adrienne, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.


Unreal

UnrealPerth, WA

  • 3 reviews

Perfect Bali Holiday

published

Fantastic service, Booked a Bali package deal with Travelonline, and right from the start it went along without any issues we booked all information was emailed and we were kept updated, website easy to use, will be back for some more adventure many thanks to Lisa and the team at Travelonline

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.


Professional job done by friendly helpful people.

published

Travel online provided my family with an excellent holiday to Fiji. All communications were fast and efficient, the booking process simple and all requests were met with attention to detail. We had no problems at all. Many thanks to a wonderful team.

Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
1 comment
Travel Online
TravelOnline C.Travel Online

Hi Richard, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.


Tracy Edmonds

Tracy EdmondsSouth East Queensland, QLD

  • 2 reviews

Fiji Holiday

published

Awesome service, the website is super easy to use looking for packages with different locations and dates etc and really good value for money. (cheaper than trying to price everything up seperately). Really happy with their service and will continue to use them. We've booked twice to Fiji, 12 mths apart, to the same location and it met all expectations.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Hi Tracy, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Hassle Free

published

Booked a Fiji Holiday & everything went so smoothly from initial inquiry to final booking, Trip went off without a hitch so couldn't be happier with whole experience. will use again.

Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights, Insurance and Tour
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Dave! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

Ben H

Ben HGreater Melbourne (Inner), VIC

  • 3 reviews

Great deals!

published

Booked a Bali package with these guys. Such great value for money. It was all planned out and Easy to follow. Way above our expectations and we will use this service again for sure.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Hi Ben, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.


Perfect & rejuvenating

published

We had a fabulous holiday, it was central to seminyak & Kuta & opposite the beach. Relaxing with happy & helpful staff. Prices were affordable. Food was delicious and cocktails tasty!
Wed love to return again and enjoy the Balinese hospitality!

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Hi Marta, We're so happy to hear you had such a great experience with us and a great holiday in Bali! We really appreciate your feedback and are looking forward to helping you book your next trip.


Narelle

NarelleGreater Melbourne (Inner), VIC

Fantastic experience

published

I couldn't be happier with the whole experience when booking our four friends trip to Bali. A great selection of hotels and by far the cheapest, even when comparing with the hotels direct. We received lots of inclusions and extras and even a further room upgrade at the Padma Legian. I would definitely recommend TravelOnline to family and friends.

Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Narelle! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.


Eric K

Eric KGreater Melbourne (Outer), VIC

Travel Online

published

I came across Travel Online when booking our family Thailand holiday. They had the best price for what we wanted at the time. The whole booking process was easy. There were no hidden fees after final payment. Emails were responded to promptly or you could call and talk direct. I would definitely use Travel Online again and highly recommend them.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Eric! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.


Angie

Angie

  • 2 reviews

Super easy

published

By far the best travel booking website. Easy to use and to modify packages to suit your needs. Also very good prices, coming from a hotels background I'm confident I could not have got our recent overseas trip cheaper than I could book with them, and it was far easier.
Good after purchase experience too.
Will certainly use them in the future.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Hi Angie, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.


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Questions & Answers

Kym P.

Kym P.asked

Can u pay holidays off?

2 answers
Travel Online
TravelOnline C.Travel Online

Hi Kym, we have a few different payment options. You can find more information about them here: https://www.travelonline.com/payment-options

Neil L.
Neil L.

Yes you can with HSBC Card 12 Months Interest Free


Princesssassyxox

Princesssassyxoxasked

I have a $100 voucher for travelonline.com and want to use it to stay at a hotel in my city but at checkout there's no option to input a voucher or gift card. Please help.

1 answer
Travel Online
TravelOnline M.Travel Online

Hi There, Please contact our reservations team on 1300 883 887 and they will be able to assist you with your booking.


Josephine E.

Josephine E.asked

I would like to tour Australia

No answers

Get an answer from our members and Travel Online representatives

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