Deals.com.au is offering $10 store credit to their customers to encourage them to write a positive or negative review. It is possible that reviews were written by customers who received such a reward.
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My voucher expired recently and was skeptical that I could ever get a refund. I wrote in and was utterly surprised when Marvell replied promptly and positively with a refund or store credit. My heart actually missed a beat when I read his very positive response. I have dealt with other sites and it was not a good experience. With Deals I give 5 Thumbs up and strongly recommend to shop with them. Marvell is truly a Customer Happiness Advocate. He made my day and a good start for my new year! Excellent Job!
I recently had to cancel a booking due to unforeseen circumstances by cancelling I voided the booking & would have lost the monies paid I dealt with Marvel on chat explained what had happened & he interceded on my behalf & has enabled me to use my voucher at a later date I am very much indebted to Marvel for the service he provided & the speedy result of my enquiry & the courtesy he showed
Great customer service
Marvel responded to my request with a great deal of professionalism and presented me with a solution. It was unfortunate I had to contact the support team in the first place, however, it was not the fault of deals and I'm very happy with the outcome. Thank you!
Follow up of a wine order by Gionn
I am grateful and impressed by the customer service and follow that I received from Gionn in relation to wine I had ordered that had not been delivered. I shared several emails with Gionn providing order dates and other information and the follow up service and support was outstanding. Thank you to DEALS for training such great customer service staff and thank you especially to Gionn
Charlee is an absolute ambassador for Deals, she replies promptly to the online requests, has a great understanding of the issue and provides an immediate solution. Charlee also follows up to make sure all is resolved.
The business world would be so much better with employees like Charlee.
12 Stars (out of 10)
Great customer service.
I am so happy to have received an order that had taken such a long time to arrive to me. I contacted Scoopon and I hadn’t even ordered through them. It turned out I had ordered through Deals. I received an email from Annabel and she dealt with my problem ASAP and I received it within a couple of days. So thank you so much Annabel .
- Verified customer
Was LIED to and OVERCHARGED
I ordered 3 air conditioners from them for $99 they ended up charging me $209.00. I only got one and it was defective. It didn't come with the right attachment to power it. So, the only one I got doesn't work. Then when I contacted them they said "your order was completed" and they wouldn't give me any credit. They told me they sent me 3. Their own charge to my credit card says "QUANTITY 1". Even their own paper trail produced by their own company with their own name on it tells the truth against them. I have disputed it with my credit card co...mpany and they have responded. I can't wait to read what they could possible say to defend their red hand in the cookie jar events of lying and stealing. They went for two cookies of breaking commandments and got caught. I wonder if people will even read this and care?
Mae from Deals.com.au customer service team is amazing! great attitude, amazing service and a delight to deal with. I had a disappointing experience with a package I had purchased and Deals.com.au were very responsive to my experience. Not only did they fix the problem but kept me informed all the way
The heart of the problem
Wanting to take advantage of a second offer of an experience we'd previously enjoyed, I made a couple of unsuccessful attempts to check available dates. Swapping browsers fixed this problem but apparently froze me out of the advertised promo discount. Contacting Deals, Lorain carefully and cordially checked all the relevant details and then provided me with a circuit breaker to solve the problem. All the correspondence was polite, cheerful and aimed at the customer's best interest. Top marks.
So good I’m going back for more!
I purchased a voucher for The Watershed in Darling Harbour. I was so impressed I’ll be buying more and taking lots of friends with me! Such a great deal, the staff were very attentive and the food is excellent. Thanks deals!!
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Questions & Answers
I am trying to redeem but it won’t let me do it it keeps sending me to purchase another one for 24.99 pounds subsequently I have purchased more so I want those cancelled and to redeem the original one. This is rediculous try making it simpler. Thank-u Carmel McCawley.
We are sincerely sorry to hear that you are unable to complete your voucher redemption as it keeps re routing you to a different site. We will certainly be reviewing this further for you in order to provide you the best fit resolution.
Please check your inbox for our private message asking for your voucher details to assist you urgently.
We look forward to hearing back from you soon and may you have a lovely day!
Discount code wont apply NOVCR10, meets fine print, dinner is $59, expires 17/11, today is 16th.
Thank you for reaching out.
Kindly check your inbox for our PM to assist you further with the promo code.
Have a nice day!
Hi I have a Deals dining voucher code 3ND2TC7K for Montania Café 97560022 expiring on 11 March. I tried several times to book online then phoned the café. They say all dates are booked out and I need to contact Deals to give the café permission to extend the expiry date. Can you please help. Jenny R
We are sorry to hear that you are having trouble booking your voucher.
We will be able to assist you with your booking.
A member of our team will be contacting you via email to help you complete your booking.
Have a great afternoon.
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