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Reviewer Photos & Videos
The heart of the problem
Wanting to take advantage of a second offer of an experience we'd previously enjoyed, I made a couple of unsuccessful attempts to check available dates. Swapping browsers fixed this problem but apparently froze me out of the advertised promo discount. Contacting Deals, Lorain carefully and cordially checked all the relevant details and then provided me with a circuit breaker to solve the problem. All the correspondence was polite, cheerful and aimed at the customer's best interest. Top marks.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
KathieSydney, NSW
Great customer service
Was dealt with great customer service, patience and taking time to resolve my issue. Thankyou soo much. I had dealt with another team member just before this one and was told pretty much to do it myself. Thankyou again Mae
1 comment
Sue T.Deals.com.au
Hi Kathie,
Thank you for taking the time to write this review.... Read more
We are pleased to hear that Mae was able to assist you here. We will be in touch with you through private message so we can look into this matter further. We look forward to hearing from you. Kind Regards, DEALSSimilar opinion? Write a review on ieatwords.com.au!
ROBERT P PORTEOUS
- 2 reviews
Best online store in Australia
Deals always have great bargains in their website. I have used many of them from car care and service to electronic goods. There is always quick delivery and fair postage prices
1 comment
Sue T.Deals.com.au
Hi Robert,
Thank you for your review.... Read more
We are so pleased to hear that you are happy with the vouchers and products you've purchased. Have a great day and we look forward to continually providing great deals! Kind Regards, DEALSSimilar opinion? Write a review on ieatwords.com.au!
SabrinaSydney, NSW
So good I’m going back for more!
I purchased a voucher for The Watershed in Darling Harbour. I was so impressed I’ll be buying more and taking lots of friends with me! Such a great deal, the staff were very attentive and the food is excellent. Thanks deals!!
1 comment
Sue T.Deals.com.au
Hi Sabrina,
Thank you so much for your great review!... Read more
We are so pleased to hear that you are happy with the service received. Your feedback is very much appreciated. Have a great day. Kind Regards, DEALSSimilar opinion? Write a review on ieatwords.com.au!
AliCentral Highlands and Goldfields, VIC
- 2 reviews
Great range of products
I shop for just about everything on Deals. Awesome service, always very prompt and correct every time. Bedding, cosmetics, personal hygiene products, just everything you'd expect to see and more on this type of site. Thank you Deals!
1 comment
Sue T.Deals.com.au
Hi Ali,
Thank you so much for your great review.... Read more
Our team work hard toward providing great service and deals so your feedback is much appreciated. We look forward to continue providing you with excellent deals! Have a great day. Kind Regards, DEALSSimilar opinion? Write a review on ieatwords.com.au!
RebeccaErskineville
Fair customer serviceq
I had recently bought a Groupon for the wrong place and Deals were able to quickly change the location by refunding my voucher and allowing me to repurchase the deal.
I have emailed Deals about another voucher I had bought, which the business has now closed and therefore can not redeem the voucher, but I am still waiting for a response from them.
1 comment
Sue T.Deals.com.au
Hi Rebecca,
Thanks for your review.... Read more
We will be in touch with you via private message to assist you further. Have a nice day. Kind Regards, DEALSSimilar opinion? Write a review on ieatwords.com.au!
TadpoleSydney, NSW
- 2 reviews
Sailmaker Seafood Buffet
Overrated Seafood buffet and overpriced even though it was half priced. Basic seafood - large king prawns that looked great but had no taste at all. Very limited and poor selection outside of the average seafood.
1 comment
Sue T.Deals.com.au
Hi there,
We are sorry to hear this!... Read more
We will be in touch with you via private message to assist you further. Have a nice day. Kind Regards, DEALSSimilar opinion? Write a review on ieatwords.com.au!
Great customer support team
Great customer service crew at deals! The customer support staff member went above and beyond to assist me. Thanks very much.
1 comment
Sue T.Deals.com.au
Hi Amanda,
Thanks for your feedback!... Read more
Glad to hear that you are happy with our service. Have a great afternoon. Kind Regards, DEALSSimilar opinion? Write a review on ieatwords.com.au!
Very good offers
Had the misfortune of a restaurant deal purchased where restaurant closed before we could use the voucher. Staff at online chat for deals.com arranged a credit for me immediately and efficiently.
1 comment
Sue T.Deals.com.au
Hi Helen,
Thank you for the great feedback.... Read more
We're glad to hear that your issue was promptly resolved. Have a great day. Kind Regards, DEALS.com.auSimilar opinion? Write a review on ieatwords.com.au!
jpr28610
- 3 reviews
- 2 likes
Made me sign up before telling me deal not available.
Saw a deal for a seafood buffet. Signed up to get the deal for it only to saw deal is unavailable. Basically false advertising. Saw a previous review regarding movie world tickets and it is very disappointing i had the same problem.
Unless you fix this crap up and misleading people to sign up and give you their details, then there is no point of giving that crap reply saying you are disappointed with out experience and you will private message us blah blah blah.
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inhaleGreater Melbourne (Inner), VIC
- 11 reviews
- 13 likes
Misleading
Took the click bait for an ad with 50% off Movieworld tickets. Followed the prompts including signing up for daily emails (which I didn't really want), only to 'view the deal' and see that it didn't actually exist. That is misleading in the extreme and should not be allowed. So dodgy.
1 comment
Cecilia T.Deals.com.au
Hi there,
We're so sorry to hear that you feel mislead in regards to an advert that you have seen.... Read more
In order to assist you with your query, we have sent you a private message, if you would kindly respond. Looking forward to your response. Kindest Regards Deals.com Support.Similar opinion? Write a review on ieatwords.com.au!
stuartCRANBOURNE WEST
Terrible
Had vouchers purchased for a restaurant and had trouble loging in to deals.com and by the time I could log in again the voucher had expierd . Verry bad experience don't use theses this site there are plenty of better ones.
1 comment
Cecilia T.Deals.com.au
Hi Stuart,,
Sincerest apologies for the experience that you had - It is definitely disappointing to hear this kind of feedback.... Read more
We have sent you a private message requesting more information, once we receive this we will follow up right away. Hope to hear from you soon! Kind Regards, Deals.Similar opinion? Write a review on ieatwords.com.au!
sassyspirit55South East Queensland, QLD
- 3 reviews
- 3 likes
- Verified customer
Unresolved and unsatisfactory outcome
I purchased a deal on 3 December 2017 that wasn't expiring until 3 June this year. I made a booking well in advance with the merchant but then a family member passed away so I had to go interstate and attend the funeral on the day I had booked. I contacted the merchant promptly to reschedule the booking, within the stipulated time frame to change a booking. The merchant advised me that she could not book the date I wanted because she was going to be overseas, and she offered me another date which did not suit me at all because I was going to be...Read more
away on a holiday overseas. So I decided that trying to make a preferred booking date with the merchant was starting to become a real hassle going back and forth with emails, I then contacted Deals by email and explained the situation and requested a refund which they declined. They informed me that they don't refund but I could transfer the voucher to a friend or family member to use if I couldn't get the date I wanted. Unfortunately I don't have anyone I can give a Cosmetic Eyebrow Tattoo to, and the dates I am available with my work commitments are limited. The merchant did not mention in the Fine print that bookings would not be available during the period that she was going overseas in May, and I feel that this should have been stated, especially since it's within the period that the voucher is still valid for. To be fair, [name removed] from customer service has been very efficient and timely with his ongoing email replies to me but the issue still hasn't been resolved, and I just want to wipe my hands of the deal now and get a refund for a service that clearly can't be met at a preferred time that suits me and that I am unable to use.2 comments
Cecilia T.Deals.com.au
Hi There,
We're so sorry to hear of your experience that you have had with booking in your service - it is definitely disappointing to hear.... Read more
In order to investigate further, we have sent you a private message requesting a few details. Once we received the details, you will come back to you with urgency. Looking forward to hearing from you soon! Kind Regards, Deals SupportUPDATE: FINALLY I am happy to report that this issue has been resolved! The merchant extended the expiry date of the voucher so that I could make a booking that suited us both. :)
Similar opinion? Write a review on ieatwords.com.au!
Customer Service
I didn't read the actual delivery time so I emailed Deals and I very polite message came back to me letting me know the estimated time and if I hadn't received it by then who to contact. It was a very pleasant message and I'm happily waiting for my delivery
Similar opinion? Write a review on ieatwords.com.au!
SandraMelbourne
Some very good deals can be had
I've used Deals quite a lot and have found them very good value. My one suggestion would be to be able to contact by phone when any problem arises although I realize this can be done via email - it's just that I find phoning more accessible
Similar opinion? Write a review on ieatwords.com.au!
Hopeless!!! Don't use this company.
Each time we've rung them we've been out on hold so long we've had to hang up and they don't answer their emails- although they state a 72 Hour response- that's 3 days to respond to an email- which never happens anyway.
We've waited three weeks for chairs that were supposedly in stock.
Don't use this website or company for anything and the positive review MUST Ave rubbish because our experience has consistently been terrible!!!
1 comment
Adam S.Deals.com.au
Hi Hendo,
Sincerest apologies for the experience that you had - It is definitely disappointing to hear this kind of feedback.... Read more
We have sent you a private message requesting more information, once we receive this we will follow up right away. Hope to hear from you soon! Kind Regards, DealsSimilar opinion? Write a review on ieatwords.com.au!
StrikerSydney
Amazing response from Annabel
I had an issue with a company closing down after purchasing a voucher from Deals.Com, not blaming them at all.
I decided to email help desk without expecting much. However, I was amazed at the efficiency this issue was resolved by Annabel to my utmost satisfaction, customer for life now. Well done.
1 comment
Adam S.Deals.com.au
Hi There,
Thank you for the 5 stars! We are extremely happy that you found Annabel efficient and able to assist, ... Read more
We hope to keep bringing you fantastic deals! Kind Regards, DealsSimilar opinion? Write a review on ieatwords.com.au!
Goods not delivered yet and unable to contact
I bought 3 items 2 months ago. and only one of them I have received. and sent enquiry twice but no response yet. its more than a week. so no help when you needed and there is no contact number.
1 comment
Adam S.Deals.com.au
Hi Raj,
Sincerest apologies for the experience that you have had with us recently. ... Read more
We have sent you a private message requesting more information, once we receive this we will follow up right away. Hope to hear from you soon! Kind Regards, DealsSimilar opinion? Write a review on ieatwords.com.au!
Excellent support service from Deals.com.au
I have bought a number of items from Deals over the years and have rarely had any problems. Recently, there have been problems with availability of one item and delayed delivery of another. On both occasions my requests for assistance from the Support Team have been answered promptly and the problems resolved satisfactorily and within 24 hours. I have complimented the team on their courtesy and efficiency.
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bad service product not arrived till months, when received was damage, rubbish fake site
bad service product not arrived till 2 months, when received was damage, rubbish site very unreliable
.................... ordered omo and wella shampoo
1 comment
Adam S.Deals.com.au
Hi Dee,
We are so sorry to hear that you have had this experience with us and the quality of the item you received ... Read more
So that we can follow this up for you asap, we have requested further information via Private message. If you could please respond there we will then investigate right away Hope to hear from you soon! Kind Regards, Deals SupportSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
dogsbody55asked
I am trying to redeem but it won’t let me do it it keeps sending me to purchase another one for 24.99 pounds subsequently I have purchased more so I want those cancelled and to redeem the original one. This is rediculous try making it simpler. Thank-u Carmel McCawley.
1 answer
Bea A.Deals.com.au
Hi Carmel,
We are sincerely sorry to hear that you are unable to complete your voucher redemption as it keeps re routing you to a different site. We will certainly be reviewing this further for you in order to provide you the best fit resolution.
Please check your inbox for our private message asking for your voucher details to assist you urgently.
We look forward to hearing back from you soon and may you have a lovely day!
Kind regards.
DEALS.com.au
Lyndaasked
Discount code wont apply NOVCR10, meets fine print, dinner is $59, expires 17/11, today is 16th.
1 answer
Cecilia T.Deals.com.au
Hi Lynda!
Thank you for reaching out.
Kindly check your inbox for our PM to assist you further with the promo code.
Have a nice day!
Kind regards,
DEALS.com.au
Jenny Rasked
Hi I have a Deals dining voucher code 3ND2TC7K for Montania Café 97560022 expiring on 11 March. I tried several times to book online then phoned the café. They say all dates are booked out and I need to contact Deals to give the café permission to extend the expiry date. Can you please help. Jenny R
1 answer
Sue T.Deals.com.au
Hi Jenny,
We are sorry to hear that you are having trouble booking your voucher.
We will be able to assist you with your booking.
A member of our team will be contacting you via email to help you complete your booking.
Have a great afternoon.
Kind Regards,
DEALS
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Sue T.Deals.com.au
Hi Ian,
Thank you for taking the time to write this review.... Read more
We are very pleased to hear that Lorain was able to help right away so you would not miss out! Your feedback is appreciated. Have a great day. Kind Regards, DEALS