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Dario Caravans
NeilSt Marys
We believe in ourselves!
Been in the repair industry for 40 years dealing with the best customers and the best suppliers.
We do our best for customers driving through althoough we know it is frustationg when you can't get straight in....
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Fantastic 40 year old company that keeps giving great service and we will bend over backwards for our customers!
Offering full service on caravans and campers. Service dual axle and single axle. Gas fitters and electricians on site. They now have 2 sites for convenience of the north.
The sales team in St Marys are the most helpful especially for Satellite and all appliances.
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Betrayed
I bought a new caravan from Darios last year but unfortunately it was not suitable for our purpose and Darios very kindly accepted the caravan back and sold it on our behalf. The caravan was a good van and the service was very good, I thought I had established a good working relationship with this company, in particular the owner. However, earlier this year I purchased from elsewhere a caravan more suited to my requirements but it required some modifications to meet my requirements. I considered Darios had the reputation, experience and abil...Read more
ity to provide the service I required. How wrong I was. My requirement was to have a Truma hot water service installed, a replacement "brake-away" system installed, a rear view camera installed, modifications to the internal water supply including supplying and connecting the supply to the outside shower, check wheel bearings and replace if necessary, weld "Trail-a-Mate" blocks to the chassis and to provide gas and electric compliance certificates. I allowed two weeks for this work to be done as agreed with the Service Manager at Darios. I left my van with the on a Monday and I know nothing was done with it until Wednesday, which was O.K. as I knew they were busy and short of staff. I followed up several times during this two week period and was advised everything was on schedule, however, this was not the case. The Truma heater hadn't been ordered before my van went in for work to be done even though I had paid them $1,000 deposit, which was more than enough to pay for the heater and when the heater did arrive, apparently this was the wrong one. Then there was the issue of an extension vent for the heater, which wasn't discovered until two days before I was scheduled to pick up the van, which caused another panic as this had to come from interstate. The final connection of the heater was rushed on the Friday, the day I was scheduled to pick this van up, that's two weeks later after I had left it there and three days before I was scheduled to hit the road on a planned trip. Unfortunately, the outside shower had not been connected even though it only needed a shower head, everything else was already installed. Moreover, when I got home with the van I discovered the water system was leaking which required another rushed return of the van to Darios to fix on the Monday morning, most inconvenient. To date, the water heater works on gas, I have yet to get it work on electricity. The hot water system is my major gripe, the bearings were replaced and I now have a spare set. The "Brake Away" system appears to function correctly and the "Trail-a-Mate" blocks work as expected. The rear view camera is an absolute joke because it was installed by a sub contractor, it appears Darios do not have an auto electrician, and this guy is an absolute clown. I was told I could not have the camera installed where I originally requested it to be installed and without consultation a cheap camera was installed elsewhere with the wiring stuffed into spare wheel bracket, which became a complete nuisance. The camera did not come with a monitor and therefore rendered this whole exercise useless, I have since ripped out completely this shonky job and observed when doing so the cable had multiple joins in it, I really do not know why this person is contracted by Darios as he is useless. I will install the camera I require, where I require it at a later date and it will be a better installation than a so called professional. Another thing I requested was to have the waste water between the vanity and the shower connected, a job I could have easily have done myself but whilst the van was with Darios, I thought they just as well do this. Needless to say, I will be altering this in due course, I should have done it myself in the first place. Similarly, I asked for mains water connection to the tanks and some bizarre water connection was installed instead which constantly drips water, another job for me to investigate down the track. I am very, very unhappy with the quality of service I received with Darios and a similar comment was made to me by a fellow club member who had also recently had work done by Darios and was not happy, I think the word will be spreading. The most outrageous thing though was the $6,629.55 bill for this work to be done, $3,671.45 of this was for labour. I will not be going back to Darios even if requested to do remedial work that is obviously required, I do not think they are capable of doing a good job and I certainly do not want to be hit with another monstrous bill. I genuinely feel ripped off and betrayed.Similar opinion? Write a review on ieatwords.com.au!
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4.0(1)| Mon | 8:30 am - 5:00 pm |
|---|---|
| Tue | 8:30 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | 8:30 am - 12:30 pm |
| Sun | 8:30 am - 12:30 pm |
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