Purchased a freezer on Monday said in stock. Chase them for three days and was on hold for over one hour five mins, no luck, then contacted them on social media said support team will contact me within 48 hours. Chatted with them online and finally notified that due to high demand; freezer will only be available between 8-12 weeks! This is a terrible and disappointing purchase from David Jones as I could never imagine they are using baiting advertising. At the time of purchase, DJ was on special so I purchase it from them instead of other e...Read more

Today I have been waiting around for an express parcel to arrive from David Jones. Express meaning it should arrive the next day. Towards 5pm the parcel still hadn't turned up. Had to log onto the other old dinosaur's website @ Australia Post which gives you no details aside from saying "it's on its way". Call and speak to a representative at Australia Post who tells me David Jones haven't sent the parcel by express but by standard post. I call David Jones and after being stuffed around by Liz the virtual assistant I go on hold and was waiting ...Read more

Staff at david jones parra are rude, arrogant and racist. I am Indian and i have experienced bad behaviour twice already and i have stopped goung there. I had gone there last year to buy Estee lauder foundation. I went to the kiosk and started looking at things. A lady approached me and i requested her for a shade match. The lady behaved like she was doing me a favour by helping me and was arrogant throughout. Her whole demeanour was like she was superior and me poor brown girl will not be able to afford this brand. No smile no friendliness not...Read more

Placed an order to order 2 dinner sets, Royal Doulton, which were part of a house warming present, and they sent one completely different set to the one I ordered. It is so disappointing that I had to go empty handed to my friend's house and explain that the goods were wrong. So embarrassing! It is not rocket science to check the order and 're check by perhaps a second person to avoid complaints and now the inconvenience of going to the store to correct this. This is why I order online to make life easier. I do a lot of online shopping and...Read more

I ordered a pair of sandals and was sent the wrong size. I was asked to return them and pay the postage back and i asked that they send the correct sizing and refund my cost of returning the shoes. Assured they would. Four emails and three phone calls later now have a refund of the shoes but no refund of the postage and handling and also the cost of returning the incorrectly supplied shoes. Did not want a refund of shoes cost just wanted the shoes. Now told they are not in stock even tho website says they are!! Told to wait further while they a...Read more

firstly I found there is an issue to browse items online, everytime when I browse a same item for more than 2-3 times or used store availabilty option, there would be a " Error" page shows which not alow me to continue, eventhough I tried to use different browser .

Secondaly, the Customer service team is not helpful at all, I have places several orders last week, but all has been canceled without any notice ; I rang the customer service to figure out the reason; different people gave different answers; the staff said it might be the finan...Read more

I wanted a button up shirt in the next size at a Gold Coast DJ store. They didn’t have it, so then looked up what stores did have one (one in Victoria). However, rather than ringing the store, the sales lady suggested I order online and they would check all Aus stores and send it to my home. So we did.
The sales lady ordered my item for me (at the store), made me pay for it ($160) and said if there was any issues, just bring back the receipt and they’d refund my money.
So, I then received an email saying DJ online didn’t have my shirt and that...Read more

Shopping at David Jones was one of the worst experiences I've had. I was looking to buy shoes for my forthcoming wedding. When visiting one of David Jones stores, I found a very suitable pair of shoes, but, unfortunately, my size was unavailable. One of the shop assistants told me I could try going to other stores and printed a stock ticket that stated the availability of items at their Burwood, Macquarie, and Chatswood stores. When we reached Macquarie Center, they told us that the shoes had been sent back to the manufacturer (?). Then we call...Read more