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DaveCranbourne
- 2 reviews
Great Service! Good Tradesman.....
We arrived at the showroom on a sunday (one of the very few places that open the showroom on weekend) Samantha was lovely, courteous patient and understanding which was the first time we'd experienced this whilst looking at renovating our kitchen. We were assigned Dallis as our designer and she was super amazing! Everything was A+ for the next stage and she really had an eye for design! After the design was accepted things took as slight negative turn but Dallis was able to make sure this kink was ironed out quickly and we were lucky enough to ...Read more
have our kitchen installed before christmas. Regarding the trades... well being tradies, most of them do not know how to clean up after themselves and as we were still living in the house this meant cleaning up after them daily. we had other issues with trades removing electrical equipment from 1 area then charging us for the installation as well as a surprise bill from the electrician. In short, Direct Kitchens was great! their affiliated trades could do with a review however. A very special thank you for Dallis for her excellent service throughout our experience.Similar opinion? Write a review on ieatwords.com.au!
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Andrew YGreater Melbourne (Outer), VIC
- 5 reviews
Fantastic!
When my daughter and I saw the kitchen in the Bayswater showroom, we knew it was the one. From Stephanie on the phone, Dallis in design to the crew who demolished the old and installed the new it has been a great experience. It has totally transformed the house with the modern design.
I have even had very positive comments from other trades working on my house.
I can highly recommend Direct Kitchens if you're planning an upgrade.
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Good Service & Quality Cabinets!
Direct Kitchens renovated our kitchen mid 2022. Whilst we encountered the odd hiccup during the renovation, we are extremely happy with our kitchen. Direct Kitchens managed all trades and services which results in a smooth installation process. The quality of the cabinetry is second-to-none and we are so enjoying working and cooking in our amazing space! ;-)
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Glyn B.Greater Melbourne (Inner), VIC
Don't waste your time
The biggest let down was the appalling customer service from DK staff. The install was supposed to take two days but by the end of the second day was nowhere near complete. The contractor DK used for the install had other commitments and was unable to return until a week later. By the end of the third day the kitchen still wasn't complete and a number of defects required rectification; one cabinet was installed in reverse, almost all doors had marks and had to be repainted and several panels had not arrived. Two weeks later the DK customer serv...Read more
ice manager attended our property and was only able to partially rectify the issues. Several weeks later the final panels were installed and 4 weeks after that we are still waiting for the DK painters to attend and touch up a number of scratches and minor defects. Close to 3 months from day one of the install. When timings were raised the DK customer service manager said "you obviously haven't read the contract", to which he was directed to the areas of the contract DK had broken. When told we would be speaking with the HIA and our lawyer they backed down. Despite being well outside the contract time requirements for the install and a number of still un-rectified defects, DK have no problem insisting on payment. We have renovated a number of houses and never have we come across such poor customer service. There are plenty of other kitchen companies in Melbourne. I would suggest you look at any of the others before considering DK.Similar opinion? Write a review on ieatwords.com.au!
JaneAndLouisGreater Melbourne (Metropolitan), VIC
- Verified customer
Great kitchen, good service
Overall we are very happy with our kitchen. Direct Kitchens did the project management and it ran reasonably smoothly during our install window (it wasn't perfect, but from what I gather it never is). At times we did struggle to get tradies back to fix items that we were unhappy with, taking multiple phone calls and email. However with some perseverance we got a beautiful kitchen in the end. A very positive outcome was on one of the inspections was that we were discussing with Bruce that we were finding that we didn't have enough drawer space, and on the spot he came up with an adjustment to overcome it, which we did and were very happy with in the end. I would recommend, the kitchen itself is 5 star, I'd rate the service 4 star.
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Leeann NaidooGreater Melbourne (Outer), VIC
A beautiful kitchen for a lifetime!
Direct Kitchens were magnificent to deal with. Julia the designer from the start gave us her time to truly understand what we needed for the new kitchen. The quality of the cabinetry is superb. Direct kitchens have their own factory and everything is made here in Victoria. The trades people were great to deal with - Direct Kitchens manages them all. If anything goes wrong as sometimes happens in construction Direct Kitchens were very solutions orientated. Nothing was too much trouble. The result a beautiful kitchen for our whole family to enjoy. I highly recommend anyone looking at Kitchen companies to call Direct Kitchens. We are really happy we did!! Thank Flora and your whole team for making our home more beautiful.
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Great kitchen design and install, happy and friendly service to go with it!
We have been so happy with the service and quality of work by Direct Kitchens in our new kitchen build. We were replacing an entire kitchen and in the end it involved a complete change to the layout as well. From the first visit by the designer it was clear that they were going to pay attention to detail. We had no idea what to do in the beginning, and he started making all sorts of suggestions that took us "outside the box" and when we started having our own ideas he happily talked through them, and helped us to arrive at a design that we w...Read more
ere completely happy with and that "worked". The installers were highly skilled, confident and friendly, and nothing was to hard or too much trouble for them, they always went the extra mile where needed. We are now settled into our new kitchen and so happy with it, and I'm definitely glad we went with Direct Kitchens for this big renovation job.Similar opinion? Write a review on ieatwords.com.au!
HallGreater Melbourne (Metropolitan), VIC
Great Kitchen design and after sales service
The design of the kitchen has really improved the functionality and access. Love the drawers. The attention to detail and the after sales service to fix small issues has been excellent. Overall very happy with the design and finish of the kitchen
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CarolGisborne
- Verified customer
Kitchen great
Direct Kitchens friendly and professional. Final result was perfection. Couldn't have asked for a better kitchen. Exactly what l asked for.
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Dependable Contractor
Direct Kitchens have been a dependable and reliable contractor for the delivery of my new kitchen. Supply of materials is excellent and they worked in well when I wanted to supply my own appliances.
My only constructive criticism is the mess left behind by some of the workers (the demo guys). Any defects that I raised were dealt with in a timely manner, no matter how small.
I would recommend Direct Kitchens to others.
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TonyMelbourne
- Verified customer
Renovated our kitchen and laundry.
Very happy with our kitchen renovation done a few years ago and had no hesitation in having Direct Kitchens renovate our laundry. John designed this and it is exactly what we wanted.
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PreciousMELBOURNE
Don't ever ever use this company
I contacted Direct Kitchens to reinstall a new kitchen, removal and laying of new tiles, cornices, sky lights and new downlights and a new window at a cost of approx $45,000. The designer was wonderful but it was a disaster after that. We were left for 5 weeks without lights in our kitchen and meals area. The tiles were so badly laid and uneven that we were tripping over the joins and when I tried to mop the floor the mop would get stuck in between the tiles. All the grouting will have to be redone. Once they laid the new tiles the sliding doo...Read more
r to the backyard wouldn't open properly and they wanted to charge an extra $350 to have it fixed. I refused to pay this additional charge so they sent a tradesman in who fixed the wrong doors so I had to pay someone else to fix the sliding doors. The tilers don't know what they are doing. We refused to use the same tilers for the splashback so had to pay an additional $400 to another company. When the tilers came back to fix the grouting (which they didn't do properly so it all fell out again), they decided to throw out all the dirty left over grout in our front garden where it hardened. When I mentioned this to customer service and sent them all the photos they tried to blame us for not telling them where to throw it when they had already worked on our property and knew where the bins were in the backyard. We paid for a double pull out bin but they didn't install the kitchen sink properly so it wouldn't fit. We had a water filter installed and it was installed in the wrong place and had to be removed and replaced.They left the whitegoods and rubbish on our verandah for 5 weeks and the tradesmen left my house in a filthy state each time they left. The tilers had also removed our French doors between the kitchen and dining room. These doors were left leaning against the dining room wall for 5 weeks. It took almost 3 months for this job to be finished and customer service was rude, disrespectful and condescending. I would NEVER recommend this company to anyone for anything. They tried to blame us for everything they did wrong. This more than $50,000 project was the worst experience of my life. Stay away.. go somewhere else.Similar opinion? Write a review on ieatwords.com.au!
TonyMaribyrnong
Very Pleased with our Kitchen
We are very pleased with our final result, everything we wanted was done with care. The overall experience was fantastic, from showroom to installation. The management of the project was very smooth and communication was excellent, and the follow up with final inspections was also fantastic. All details were addressed and executed with quick response. No issue was too small and final result was excellent. Quality of cabinets is of high quality and would recommend to family and friends with no hesitation. All the tradies were pleasant and on time, they worked around our schedules. Direct Kitchens are of high standard and would use again in future. Great team of people.
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VickiMelbourne
- Verified customer
Fabulous Team & Perfect Kitchens!
The team at Direct Kitchens Bayswater know what they are doing. They were on top of it from the moment we stepped through the front door. They deliver high quality custom made kitchens that do not disappoint. We got exactly what we were wanting with a smooth stress free process, that involved excellent communication & project management. If there was a problem, they fixed it straight away. I worked in the building industry for 10 years as an Architect & I would not hesitate to highly recommend Direct Kitchens to family or friends. Love our kitchen.
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I am in love with my new kitchen!
Thanks to the team at Direct Kitchens, I now have a kitchen where everything is just so easy to find and it is always a pleasure to prepare meals. My small space is packed with features but remains uncluttered and I have nothing but praise for the smooth and competent delivery and the care taken by all concerned when working in my home.
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Wouldn't recommend
Project manager who? I felt that I did all the organising with tradies. As already stated, poor contact, never saw any project manager, no one came out to check progress. Bench top cut wrong and still not right. Sink hole cut wrong and leaks. Design not great. Have to pull down a cupboard as it is an elephant in the room and looks terrible. Floor tiles dipped as they rushed the concrete sheeting underneath which was not level. Only contact you when they want the cash. I would have been better off organising the project myself. Positive: most tr...Read more
adies great except floor tiler and stone bench tops employees who did not speak English. Go elsewhere, wish I did as saved for years for this kitchen and they did not make it feel like a special experience for me at all and I'm not excited over it as i should be paying 45k which is sad.Similar opinion? Write a review on ieatwords.com.au!
LynnMelbourne
Excellent renovation experience.
Direct Kitchens Moonee Ponds. We had our kitchen renovation completed concept to installation by Direct Kitchens. It was the best renovation experience I have had to date. Very professional, helpful and friendly staff from beginning of the project to the end. After sale service exceptional. We now have a very stylish user friendly beautiful kitchen. We also needed some assistance with the installation of a new convention micro oven 6 months after the completion of the renovation and they were out the next day to assist. I would recommend this company to anyone looking for a kitchen renovation. The initial consultation is free so you don't have to sign up straight away. Fabulous staff great service and excellent workmanship.
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Terry and JennyWilliamstown
- Verified customer
Fantastic Result
Our kitchen renovation by Direct Kitchens has completely transformed the look of our open plan living area. All the staff at Direct Kitchens did a great job especially Jo our design guru who offered us numerous suggestions and alternatives until we were happy with our design. The trades people that Direct Kitchens used on our job are second to none especially Karl & Zeb - so clean and professional would be happy to have them work for us anytime
Thanks all for a job well done
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John Enza
- 5 reviews
Kitchen
We like to thank Direct Kitchens for Good customer service and good quality workmanship we are very happy and enjoying it
Job well done Thanks
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Excellent Kitchen Renovation
The kitchen renovation by Direct Kitchens has completely transformed the look of the house. The designer came up with ideas that opened up the space and gave us much more bench space., whilst being aesthetically pleasing . The installation went smoothly. Would recommend Direct Kitchens.
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