Dreame Bot L10 Pro
MPNs: L10PRO, RLS5L and RLS5L-EU-R01
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106 reviews · Statistics
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Reviews
Broken down after 19 months
This machine was life-changing, until it would no longer respond after 19 months. Lights flashing, offline and unable to reset. The bot now cannot be used. Dreame customer service wants $99 to even look at it. Yes, the warranty is 12 months, but under Australian Consumer Law, consumers have a right to expect a reasonably durable product. An $800 vacuum cleaner that doesn't work after 19 months is not reasonably durable. Warranties don't waive these rights under Australian Consumer Law, despite what Dreame say.
Dreame are not interested, and their customer service via email is very difficult to deal with. Do not buy Dreame products if you want something that lasts.
I have already had extensive email correspondence with Dreame and now, under the latest email thread, 'Assessment Fee for Service Request - Ticket #MAXEQM2NBYQ' Dreame wants $99 to even look at it an
... Read mored assess and quote for a repair! It's 19 months old! As per my emails and this review, your one year warranty does not waive my consumer rights under Australian Consumer Law. I look forward to hearing back from your customer service people to advise me that it will be assessed and repaired and returned to me free of charge.
Hello Al,
Your concern has been raised to the management team, and we endeavor to come back to you with an update very soon.
Have a pleasant evening.
Poor Quality! DO NOT BUY THIS PRODUCT
I bought this product less than 2 years ago and had to replace it once just 2 months after purchase. It's again not working and after sending emails, videos, and filling in a lot of information, the advice was to pay 99 dollars for them to assess the product and come up with extra fees to repair it. I paid more than 600AUD for a product that didn't last more than 2 years. For that same price or even less, you can have much better quality!
DO NOT BUY THIS PRODUCT!
... Read moreYour feedback is appreciated, Liz. We're sorry that you are having issues with your L10 Pro. Rest assured that the team is constantly improving our products and systems. We understand that you do not
... Read morewish to avail to the assessment fee. However, upon checking, your device is no longer within warranty. We can only ask for your understanding for this if you wish to have your device repaired. Should you have any other concerns, please don't hesitate to contact us again here [email protected]
That doesn’t change the fact that your device is useless! I advice everyone to get a robot vacuum from any other provider for that same price or even much less that gets the job done!
Is that why the
We appreciate your feedback and concerns, Liz. It's essential for us to hear about the experiences our customers have with our products, as it helps us improve and provide better solutions. While I'm
... Read moresorry to hear that you're facing challenges with your current device, I'd like to assure you that we're continuously working to enhance the quality and performance of our products. Our warranty policies are designed to provide reliable coverage, and we encourage our customers to reach out if they experience any issues within that period. We're dedicated to supporting our customers and ensuring their satisfaction.
It’s been a year. It’s still going strong.
I love this vac. Does a great job with our pets. Can increase suction on carpet where the most fur is. We don’t use the mop function but the vac itself is a life saver. Highly recommended. I have got my mates to buy the same one so we can buy bulk filters.
... Read more
I am seeking to return this and get a full refund, seeking steps required to action this.
Doesn’t map correctly endlessly having to search for robot and not sucking properly even after buying replacement parts
Collected in partnership with Dreame Technology
Hello Rebecca, we understand your sentiment in terms of the performance of your Dreame Bot L10 Pro. We want you to know that you are heard, and we would like the opportunity to resolve this issue imme
... Read morediately. We would be more than happy to assist you with your concern, we would appreciate it if you could email us at [email protected]. Please use the subject line: ATTN: Joseph "URGENT (Dreame Bot L10 Pro) - (Order number) refund" and I'll be happy to assist you from there.
Find out how Dreame Bot L10 Pro compares to other Robot Vacuum Cleaners
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Love it
Best money I have spent in a long time. Very impressed with the mapping. We have a step down lounge room and it navigates the drop very well. Hasnt fallen over the edge. I only have hard floors with some small mats. Impressed with what it picks up. Manoeuvres around table and chairs very well.Mopping also works well. Love how it goes under beds. I couldn't be happier.
Collected in partnership with Dreame Technology
Very happy
It was with trepidation I purchased it, but I am delighted I did! Works so well on my hard floors and gives an extra power boost when it detects carpet. The mopping feature is basically a damp cloth wipe but generally that’s all my floors require.
Collected in partnership with Dreame Technology
Great to keep floors acceptably clean
Quiet, and faster than older models. Obviously, not as good as manual vacuum cleaning or mopping. Great at maintaining the floor when I am busy with work. I am happy with the purchase. Also got a good price.
Collected in partnership with Dreame Technology
Poor product and poor customer service
Bought the Dreame Bot L10 Pro, have not have any success with a proper clean since I got this. Robot bumps into everything and kept showing laser distance sensor error. Customer service was active initially and suddenly no response for more than 1 week. Live chat or support line does not work and ask you to email.
Do not waste your money!
Collected in partnership with Dreame Technology
Thank you for taking the time to share your experience, Saa. Please know that we take your feedback very seriously and will be looking into what happened.
Kindly email [email protected] wit
... Read moreh the subject line: ATTN Charlotte L10 Pro issue and your order number. I'll be looking forward to your email to assist you accordingly.I'm in love
I've had this for two weeks and love it. It does a great job and I'm surprised at how much fluff etc it picks up. Running it everyday. I don't have wifi but don't have a problem with running it. It is very good at mapping and not falling down my step down lounge. I have not mopped with it as yet. It goes around obstacles very well. I do not have any carpet only a couple of small mats which it manoeuvres well. It's easy to clean a d I couldn't be happier. Also I have a dog that drops a lot of hair which is not an issue for tis robot. It is also very quiet.
... Read moreFind out how Dreame Bot L10 Pro compares to other Robot Vacuum Cleaners
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Energenic worker
Vaccum works as expected and is easy to empty. Does a great job.
Collected in partnership with Dreame Technology
Great little Robot & Mop
Chinese app not supporting that brand any more, also unable to log into the Australian app either - however persistence pays and I did coax an app into use (China one) - and it was so worth the hassle - the machine is fantastic and with laminate floors, it is my new and very best friend. It's like the cleaners have been (including under the bed and couch too) and when the floor is spick and span the rest of the house looks good too. I think that this is hugely important for people suffering from depression and can't clean the floors - or peopl
... Read moree just too busy. You do have to raise things off the floor if you want it to clean there but that's with a mop and broom too. Run to the checkout and thank me later. BTW I spent close to 3 whole days obsessively researching (so OCD) - video's, many best of sites, comparison sites, manufacturers sites and this was a stand out recommendation. And cheap at My Deal. $569.00 with $10 welcome coupon.
Absolute time saver. Very impressed.
We have 3 dogs and 3 cats. Have been running the Dreame Bot nearly every day since purchase. Does a great job of vacuuming up pet hair and dust.
We have hard floors through the house and it used to take a lot of time to vacuum once a week. Now we just send the Bot to vacuum different rooms as needed and we can get on with other tasks.
The mapping and object detection works very well.
Collected in partnership with Dreame Technology
Find out how Dreame Bot L10 Pro compares to other Robot Vacuum Cleaners
Know better, choose better.
What absolute godsend
Was easy to set up and had been easy to operate so far. The app is great. The only downfall is that the mop doesn’t really clean as well as I’d hoped.
Collected in partnership with Dreame Technology
One of the Best
Easy to use, clean and control. Set it off and it does the rest. Best outcome would be to get all obstacle to ensure you get the best clean. The mop function is very good. Tough dirt still require the human touch. The longest clean with strong power was 80 mins. It can even sense stairs and avoid going over it. The mirror is tricky, it try to map the mirror image of the room but its OK, the sensor prevents it from ever hitting it.
Collected in partnership with Dreame Technology
No post purchase support even under warranty
We purchased L10 Pro in Jan’23. The wheels have been making a squeaky noise when they turn. I have logged 2 calls but no response. Post purchase support is not good even when the product is under warranty. The noise has now increased to a point that it can be heard from a different room.
Collected in partnership with Dreame Technology
Thank you very much for your feedback. It saddens me that you're experiencing this with your Dreame L10 Pro. It would be highly appreciated if you could please email us at [email protected] a
... Read morend use the subject line: URGENT: L10 Pro issue and the order number for your purchase. We're very much happy to assist you further via email. Thank you for your cooperation.Questions & Answers
Has anyone had any luck resetting once it goes off line ? Please don’t tell me to email customer support as there is none - may as well ask a bot. I have done all the things in the FAQs, deleted app etc but no luck
Hello DJF!
We thank you for bringing this to our attention. I would like to understand more about your concern. Please send us an email at [email protected] and use the subject line: "URGENT Dreame L10 Pro issue" and we'll be more than happy to assist you from there.
Hi - already tried that before posting here
Hello, can you let us know the subject line you used in your email, please? We want to address this L10 Pro issue for you.
What can i do with my l10 pro . Say always Filter cleaning or replace. I have a New Filter but after 1 mim Don't woks
Thank you for bringing this to our attention, Helder. Kindly be informed that for maintenance, the filters need to be replaced every 3-6 months depending on the usage of the device.
Our team is always striving to provide the best possible experience for our customers, and we would be happy to help you with any questions or concerns you may have. Please contact us at [email protected] so we can assist you further. Thank you for choosing our product and we hope you have a great day.
I have an L10 pro and I love it.
But in the app I don't understand why you can't set the cleaning 2x in scheduled mode or in all mode. It is only possible if you choose room by room. Am I seeing well? It doesn't look normal to me.
Hi Zy, we appreciate you for bringing this to our attention and I'd love to help you with your concern. Please email us at [email protected] and provide us with some app screenshots showing the available options on your end so we could assist. Kindly use the subject line: Urgent: L10 Pro scheduled cleaning concern, and the order number for your purchase. We'll look forward to your email.
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Details
| Category | Robot Vacuum Cleaners |
|---|---|
| Price (RRP) | $899 |
| Bin Capacity | 0.57 L |
| HEPA Filter | No |
| Weight | 3.7 kg |
| Features | Mopping Function and Wi-Fi Connectivity |
| Running Time | 150 min |
| Dimensions | 353 x 350 x 97 mm |
| Manufacturer Warranty | 1 year(s) |
| Release date | |
| Manual | Download manual |
- GTIN13: 6944088752305
- MPN: L10PRO, RLS5L and RLS5L-EU-R01
Extra Information
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Hi Al, we are sorry to hear about your negative experience with your Dreame L10 Pro vacuum and the lack of satisfactory customer service. We would like the opportunity to investigate your concern furt
... Read moreher. Please send us the email subject line you used so we can look into this further. We look forward to hearing from you.