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what has happened to Dulux Ceiling White
Having used this paint for many years and always seemed to cover well and have a good finish with 2 coats but now this paint seems thinner and even 2 coats show roller marks and streaks. I've bought a longer nap roller but little better. Just finished second 4lt can on living area, poor coverage???? What is wrong with this?
Purchased in April 2021.
1 comment
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IanWMelbourne
- 3 reviews
Good luck if you choose this product, you’ll need it!
Just as the other have said, roller marks. It is dry so quickly, l found keeping a wet edge impossible. I used a microfibre roller, switched to a wool blend for the second coat, minor improvement. I won’t be using Dulux paint again. It’s great selling a product with low V.O.C. but not at the expense of the products usability.
Purchased in March 2021 at Bunnings Warehouse.
1 comment
DuluxDulux
Hi Ian
We're sorry to hear that your experience with our product Dulux Ceiling White hasn't been so positive, we would like to further assist you if you can please contact our Help & Advice team on 13... Read more
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RyanSydney, NSW
House smells damp & Pee like
Purchased Dulux Ceiling Paint from Bunnings as Dulux is usually the best paint and it was on sale, now I know why, How wrong was I this time.
Spent all Easter Painting the ceilings twice due to streaks after first quote & now 6 days later my house stinks like pee.
Didn’t Think I would have search the internet to see if others had the same issue & totally flabbergasted to see these reviews, wish I did before I spent all Easter painting this inferior product on my ceiling.
Purchased in April 2021 at Bunnings Warehouse for A$196.00.
1 comment
DuluxDulux
Hi Ryan
Thank you for taking the time to leave feedback on our Dulux Ceiling Paint. We are so sorry to hear that you're having some issues, and we’d like to help. Please contact our Help & Advice team... Read more
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DanielSydney, NSW
Very poor and embarrassing thanks Dulux for destroying my house.
After spending hundreds of dollars on Dulux ceiling paint and finishing my whole house I couldn’t figure out what went wrong. After reading all these reviews I now understand. 3 coats to try and cover up this terrible finish. Patchy and roller marks everywhere. Every single roller movement can be seen. Huge job now to repaint with another (probably cheaper) product. I have used Dulux ceiling paint on my old house and it was fine. Maybe watered down to save some money Dulux?
Purchased in January 2021 at Bunnings Warehouse for A$800.00.
1 comment
DuluxDulux
Hi Daniel
We're sorry that you have experienced this issue, and the inconvenience this may have caused you, we would like to assist you if you can please contact our Help & Advice Team on 132525 optio... Read more
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jandiSydney, NSW
- 6 reviews
Very poor and patchy coverage. Won’t even seal minor stains.
Had to apply three coats over a white ceiling in good condition. It won’t even cover the several slight stains that I would have expected. Dulux Ceiling White (4L, $50 approx, and 2L, $42 approx, Mitre10). Very disappointed in this brand now. Will have to change brands to do the rest of the house, in and out.
Purchased in February 2021 at Mitre10 for A$92.00.
1 comment
DuluxGroup A.Dulux
We are sorry to see that you are not satisfied with the finish in your home, Jandi, and we understand your frustration. We want to help! Please call our Help & Advice team on 13 25 25 (Option 2) and q... Read more
uote your ticket number 291708, or you can private message us with your details and we will call you as soon as possible. We look forward to hearing from you - The Dulux Team.Similar opinion? Write a review on ieatwords.com.au!
Tracy EdmondsSouth East Queensland, QLD
- 2 reviews
Waste of Money
After 2 coats, the ceiling is still streaky and inconsistent, our painter is speechless. Spoke to another painter and he said he's had the same problem with the same Dulux paint, they even had to call a Dulux rep out, wish I'd known this beforehand. Complete waste of money for the product itself and now extra time and money to our painter to re-do it all with a different brand. Argghh - I'll be submitting a complaint to Bunnings too, they need to be aware they are stocking rubbish products.
Purchased at Bunnings Warehouse for A$130.00.
1 comment
DuluxDulux
Hi Tracy
We're sorry to hear that your experience with our product hasn't been so positive, we would like to further assist you if you can please contact our Help & Advice Team on 32525 option 2. Our ... Read more
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CraigSouth East Queensland, QLD
Just painted my whole house. Used Dulux ceiling white 2 coats and very unhappy.
Escalated to Dulux and have not been treated well. They suggested I didnt put enough paint on roller. Switched to Taubmans ceiling white. Impeccable after one coat. Even and no roller marks. I highly recommend the Taubmans ceiling white. Half my ceilings need to be redone after 2 coats of Dulux. The other half are great with just one coat of Taubmans. Dulux you are welcome to come and look.
Purchased in November 2021.
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Terrible ceiling paint
Repaint of large kitchen/dinning area ceiling approx 9 x 6 metres. Over lapping lines everywhere after the first coat, applied second coat the next day (rolled North - South 1st coat then East - West the 2nd) & still the same result.....Fixed the problem applying a 3rd coat Solver maxi ceiling paint. 24yrs in the painting trade & have never come across this problem! Only using Dulux on ceilings & walls as the owners wanted it. Have always used Solver maxi for ceilings & walls, but use Dulux for top coat on woodwork. Pic on the left is after the Solver maxi ceiling paint was applied, pic on the right is the 2 coats of Dulux ceiling paint.
Purchased in December 2021.
1 comment
DuluxGroup A.Dulux
We are sorry to see that you are not satisfied with the finish in your home, David, and we understand your frustration. We want to help! Please call our Help & Advice team on 13 25 25 (Option 2) and q... Read more
uote your ticket number 274717, or you can private message us with your details and we will call you as soon as possible. We look forward to hearing from you - The Dulux Team.Similar opinion? Write a review on ieatwords.com.au!
RodGreater Melbourne (Metropolitan), VIC
Worst coverage and smell I have ever experienced
After 2 coats of dulux ceiling white I can not believe how bad the coverage is, the roller marks and after 3 weeks of leaving the window open can still smell the paint. What has dulux done to the formula. I have used dulux paint for over 30 years and have never had such a poor experience. Is this really dulux paint or a very substandard imposter. Purchased from Bunnings in November 2022
Purchased at Bunnings Warehouse.
3 comments
DuluxGroup A.Dulux
Thank you for taking the time to leave feedback on our Dulux Ceiling White paint, Rod. We are so sorry to hear that you are having some issues, and we'd like to help. Please contact our Help & Advice ... Read more
team on 13 25 25 (Option 2), and quote your ticket number 274711, or you can private message us with your details and we will call you as soon as possible. Our operating hours are Monday to Friday 7:30am to 7:00pm, Saturdays from 8:30am to 3:00pm, and Sundays from 10am to 4pm AEST - The Dulux Team.DuluxGroup A.Dulux
Thank you Rod - please contact us directly on 13 25 25 (Option 2) rather than via the Product Review website, as we will be able to respond a lot quicker! - The Dulux Team.
Thanks have spoken to customer service this morning
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LukeSydney, NSW
- 2 reviews
Terrible smelling Ceiling paint
I echo all these bad reviews.
Two coats applied. My house smells vile from this paint - a very chemical like smell. I cannot get rid of the smell after two weeks.
I do not recommend this product to anyone. Very disappointing from a well known brand.
Does anyone have any solutions to get of smell? Im assuming Ill have to buy another brand and repaint it?
Purchased in October 2021 at Bunnings Warehouse.
1 comment
DuluxDulux
Hi Luke
We're sorry to hear that your experience with our Dulux Ceiling Paint hasn't been so positive, we would like to further assist you if you can please contact our Help & Advice Team on 132525, o... Read more
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Holly johnson
- 2 reviews
Bunnings .... Cats Pee Smell Ceiling white ?
Why does my room wreak of ammonia after using this product ? Ive read where its because of bacterial overgrowth due to the removal of a preservative ? Is this the same issue or did we buy all their discarded product ? I cant stand to go into the room we painted with this product and have already removed a piece of furniture and replaced thinking a cat had gotten to it and spent money on Cat pee removal products .... and it still smells like a cat has sprayed everywhere in the room. Running a ceiling fan for days at a time doesnt help.
Purchased in September 2021 at Bunnings Warehouse.
2 comments
DuluxDulux
Hi Holly
We are sorry that you have experienced this issue, we would like to further assist you if you can please contact our Help & Advice Team on 132525 (option 2). Our operating hours are from Mond... Read more
Hi sorry but its not getting any better and the room was built especially for a visitor at Christmas and I couldnt have anyone in there at this point. Its quite overwhelming. Can you please give me some advice as to how to get rid of this odour.
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JoannaCanberra 2600, ACT
- 2 reviews
Ceiling paint stench
Under advice from bunnings, we bought the ceiling white paint. WORST IDEA EVER. Besides being dreadful to apply, steaky and dodgy cover, the stench is vile. Painted on Saturday and walking into the house after work on Tuesday, the smell was so bad I got almost an instant headache and had to leave. Hoping it will calm down soon cause this is unbearable and the ceiling still needs another coat (going to buy a different product) due to poor quality.
Purchased in October 2021 at Bunnings Warehouse for A$80.00.
1 comment
DuluxDulux
Hi Joanna
We're sorry that you have experienced this issue, we would like to further assist you if you can please contact our Help & Advice team on 132525 (option 2). Our operating hours are Monday t... Read more
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TobiGreater Melbourne (Outer), VIC
- 4 reviews
Terrible result
Painted two bedrooms and a cathedral ceiling in our lounge, the paint dried within two hours, but the finish was awful. Roller marks everywhere and this was after two coats. The old colour could be seen through the white finish as if the paint had been diluted. Had to repaint with another coat. The finish was not much better. Dulux used to be a great brand, but it has gone downhill and is not worth the money. Will be changing to another brand.
Purchased in August 2021 at Bunnings Warehouse for A$150.00.
1 comment
DuluxDulux
Hi Tobi
We're sorry to hear your experience with our Dulux Ceiling White has not been so positive, we are here to assist you if you can please contact our Help & Advice team on 132525. Our operating h... Read more
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FionaGreater Melbourne (Outer), VIC
Dulux Ceiling White Plus Kitchen Bathroom
I have applied 3 coats of this paint to my ceiling. The paint says superior hiding power. I have painted over a light colour. You can see every roller mark. Have also tried brushing it on but same awful result. It’s even worse as I’m painting cathedral ceilings! I’ve painted plenty of ceilings before and never had this problem. I’m having flooring layed on Tuesday so I’m going to have to start painting again tomorrow morning (Monday) with a different brand. I’m furious after reading other similar reviews on this paint.
Purchased in September 2021 at Bunnings Warehouse for A$183.00.
1 comment
DuluxDulux
Hi Fiona
We're sorry to hear that your experience with our product hasn't been so positive, we would like to further assist you if you can please contact our Help & Advice team on 132525 (option 2). ... Read more
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DULUX Ceiling White
Painted three bedroom ceilings and the bathroom ceiling, the paint dried in a few hours, I applied 1 coat of paint on each ceiling, the paint started drying and that’s when started to smell like cat urine, I can’t get rid of the smell, don’t recommend it, anyone, it’s making the family feel ill, any ideas would be appreciated.
Purchased in June 2021.
1 comment
DuluxDulux
Hi, we are sorry that you have experienced this issue, we would like to further assist you if you can please contact our Help & Advice team on 132525 option 2. Our operating hours are Monday to Frida... Read more
y 7:30am to 7:00pm, Saturday 8:30am to 3:00pm and Sunday 10am to 4pm AEST. Please quote your ticket number: 248653 – The Dulux TeamSimilar opinion? Write a review on ieatwords.com.au!
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Aine T.Sydney, NSW
Awful smell which gets worse on a hot day
I painted my son’s room with this paint 3 years ago. I then noticed a bizarre smell coming from his room. Got pest control in to put down rat poison and spray. it smelled like a dead animal or animal urine and got worse in hot weather. Since having the rest of the house painted with Dulux a few months back I’ve realised it’s the paint causing the smell as now the smell is all over my house. I will never ever use Duluth again!
Purchased in July 2021.
1 comment
DuluxGroup A.Dulux
Thank you for taking the time to leave feedback on our Dulux Ceiling White paint, Aine. We are so sorry to hear that you are having some issues, and we’d like to help. Please contact our Help & Advice... Read more
team on 13 25 25 (Option 2), and quote your ticket number 246930, or you can private message us with your details and we will call you as soon as possible. Our operating hours are Monday to Friday 7:30am to 7:00pm, Saturdays from 8:30am to 3:00pm, and Sundays from 10am to 4pm AEST – The Dulux Team.Similar opinion? Write a review on ieatwords.com.au!
JudySouth East Queensland, QLD
- 2 reviews
Deluxe white ceiling paint - terrible stench
Bought this at Bunnings yesterday & painted the ceiling in the afternoon- today there is a terrible smell coming from the room & the smell is drifting through the entire house. At first I thought it smelt like a dead rat - googled “smell from ceiling” & up popped all of these reviews about this Dulux paint. Please help as we have no idea what to do next? Do we now have to repaint wiry another brand, just to be rid of this vile smell?
Purchased in September 2021 at Bunnings Warehouse for A$50.00.
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shinobiSydney, NSW
- 2 reviews
May 2022: New build and Dulux sends me cat pee with white tint instead of ceiling paint
Almost one month after moving out and the smell is worse. In the name of customer relations Dulux sent 2 goons with no experience with the problem to pretend they couldnt smell this well documented problem admitted to by DULUX. Either that or they were hoping I would teach them the sense of smell even though my 1 year old and 4 year old never required such spoon feeding. Stay away from Dulux they charge paint prices for environmental contamination and their after sales service is utterly insulting.
Purchased in April 2021 for A$50,000.00.
1 comment
henry h.Dulux
Hi Shinobi,
We're sorry to hear about the issues you have been experiencing with Dulux Ceiling White, we would like to help you further if you can please contact our Help & Advice team on 132525 optio... Read more
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Morgan GMetropolitan Adelaide, SA
Poor result
Hi I have used this product and disappointed with the outcome I have used many brands over the years but never had this issue. I have painted my ceiling with two coats leaving it to dry for 5 days between coats. I used a brand new roller and yet you can see every roller stroke and where I have stopped to put more paint on my roller and started again. Looks like I am painting again this weekend with a different brand. P/s and it smells like cats pee!
Purchased in April 2021 at Bunnings Warehouse for A$127.00.
1 comment
DuluxGroup A.Dulux
Hi Morgan, please check your private messages, as we have responded to the private message you sent us yesterday. Thank you!
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Andrew JPerth, WA
Paint smells like Cat pee
Bought this product in April from Bunnings. Applied the paint 4 days ago and then the house started smelling like cats pee. Today the temp is 30deg and the smell is worse. How can I get rid of the smell
Purchased in April 2021 at Bunnings Warehouse for A$60.00.
2 comments
DuluxGroup A.Dulux
Hi Andrew, thank you for taking the time to leave feedback on our Ceiling White paint. We are so sorry to hear that you are having some issues, and we’d like to help. Please contact our Help & Advice ... Read more
team on 13 25 25 (Option 2), and quote your ticket number 203972, or you can private message us with your details and we will call you as soon as possible. Our operating hours are Monday to Friday 7:30am to 7:00pm, Saturdays from 8:30am to 3:00pm, and Sundays from 10am to 4pm AEST – The Dulux Team.Thanks for the quick response. As per our conversation I will wait another week and see if the smell still persists. I will call back if the smell is still there.
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Questions & Answers
jandiasked
Has the formula for a Dulux Ceiling White changed in the last few years? There is something terribly wrong with the coverage and covers ability, etc,
3 answers
I have contacted a Dulux last year. Gave them photos and paint sample. They said the would be in touch mid January with the complaint. They haven’t responded. I wouldn’t recommend this paint
Thanks, Craig. It will be worth our while trying anyway. I hope they contact you!
DuluxGroup A.Dulux
Thank you for taking the time to contact us with your query, Jandi & Craig!
Jandi, please give our Help & Advice Team a call on 13 25 25 (Option 2), and they will be able to answer all of your questions!
Craig, we apologise that you haven't heard back from us. We would recommend giving us a call, too, and quoting the ticket number you were given at the time you spoke to us.
The Dulux Team
hjenryasked
Ceiling paint went on fine but when dry is very patchy. Cornices look patchy and terrible especially in the hallway, can see cutting in lines and brush marks. Ceiling also looks patchy. Have spent a lot of time painting the whole house for a terrible result. Was told Dulux was the best, maybe in the past but definitely not anymore.
Henry
3 answers
DuluxGroup A.Dulux
Hi Henry, we are sorry to see that you’re not satisfied with the finish in your home, and we understand your frustration. We want to help! Please call our Help & Advice team on 13 25 25 (Option 2) and quote your ticket number 218367, or you can private message us with your details and we will call you as soon as possible. We look forward to hearing from you - The Dulux Team.
Standard return answer from Dulux! I had the same issue and same answer. After contacting them they do not acknowledge the issue nor offer any help. Come on Dulux you have been a brand leader for years something must be wrong! I repainted with Solver/wattyl one coat and my home now looks brilliant. Just an FYI after painting with Dulux ceiling white I was covered with paint spots likened to painting with milk. Using Solver/wattyl didn't need safety glasses!
DuluxGroup A.Dulux
Hi Morgan, please contact us via private message and provide us with your ticket number so we can look into this further for you, as we would love to regain your confidence in our wonderful brand and products. Looking forward to receiving your private message. - The Dulux Team.
raymondoasked
Can this ceiling paint be watered down ? It's very thick and not getting good cover,
2 answers
I believe so but it would pay to call Dulux and check.
KellyDulux
Hi Raymondo, thanks for reaching out. We generally don't recommend watering down our products (except up to 5% for spraying if required), as this can affect the coverage of the product. It may be thicker than normal depending on where you are located, as cold temperatures can affect the consistency of the paint. We'd like to get more information from you to help in your particular case. Please call our Customer Service Team on 13 25 25 and we can help you out.
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Renee B.Dulux
Hi Geoffrey Thank you for taking the time to leave feedback on our Dulux Ceiling White paint. We are so sorry to hear that you are having some issues, and we would like to help. Please contact our Hel... Read more
p & Advice team on 13 25 25 (Option 2), and quote your ticket number 317450, or you can private message us with your details and we will call you as soon as possible. Our operating hours are Monday to Friday 7:30am to 7:00pm, Saturdays from 8:30am to 3:00pm, and Sundays from 10am to 4pm AEST The Dulux Help and Advice Team.