DVD Land has recently offered a $10 DVD Land store credit to their customers in order to encourage them to write a review. It is possible that reviews were written by customers who received such a reward
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cbennettWellington
- 2 reviews
Great service
We have found DVD land to give great service. Fast delivery and products were as described. We would have no problem buying from DVD land in the future. Great company
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The reviewer stated that an incentive was offered for this review
EmilySydney, NSW
Quick delivery!
DVD land were really great. They were quick with their delivery and the products were exactly what I ordered. They had a big range on their website so I was very happy.
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Hariklia H.Greater Melbourne (Inner), VIC
Hooray!
WiFi out? In a remote location? DVD Land to the rescue!
It's wonderful to be able to order DVDs from an Australian company, and know they'll play properly on our players. From new releases to favourite oldies - I recently ordered two seasons of The Golden Girls - this is my go-to site.
Highly recommended.
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Jan wallaceNorthern Region, NSW
- 3 reviews
HOrrified..
I realise when we placed our order for GOT8 I realised it would be a looooong time till we got the product. However, unlike JBHIFI DVDland charged the whole amount to my card before shipping... I thought it was pretty crook and Fair trading reckoned the same, however it was all in the fine print. AND if I cancelled I was going to lose over $20 from memory. I think it's pretty low level behaviour. Back to my JBHIFI, I would never deal with DVDland again. Correction.. Mine was a pre-order therefore considered a 'firm" order by DVDland and ...Read more
cancellation was not an option, however I could still apply for it though a 20% fee would be charged for handing...so, not $20 BUT to charge the full amount of a DVD Months before it could be released and certainly before its dispatch is not a business model I would adhere to. No, I've not changed my opinion even after being contacted by DVDland asking me to take down the post... SO many times that I rang the police...further they accessed my mobile number from previous orders and incessantly texted me asking me to take down my post.. This is breaching codes of conduct. But then to plead they'd been affected by bush fires.. Stooping low.. We've been hand feeding cows with friends praying for rain didn't mention that when I enquired about cancelling. Now I wish I'd just RUN and left them my damn deposit. DERANGED behaviour. ANY more harassment and I'm contacting A Current Affair.Similar opinion? Write a review on ieatwords.com.au!
Excellent
Excellent service, delivery always made on time and their product are top quality Even hard to find DVD can be found, I always shop in this store for my DVD
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LizGreater Melbourne (Outer), VIC
DvdS arrived on time
Received my dvds on time and cheaper than any where else was very happy recommend for some hard to find titles very good customer service pleased with my purchases thank you
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SammiMid North Coast, NSW
LOVE DVD Land!!
DVD Land always has movies that have only just finished at the cinema readily available and DVD's I can't find anywhere else. Delivery is always quick. Very happy with their service.
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MareeSouth East Queensland, QLD
Don’t EVER pre-order
So I pre-ordered and paid for Deadliest Catch latest series as a Christmas present. I kept checking the site and it kept saying “coming”, then I Googled the release date only to find that that series is not going to be released on DVD.
Gets worse - so I asked for a refund and was told twice that it had been processed, and I haven’t received a refund! Tried to dispute the PayPayl transaction, but because it was over 120 days they won’t look at it.
NEVER EVER pre-pay for an item that is supposedly coming.
Feeling totally ripped off!
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Robyn H.Murrumbidgee Region, NSW
Receiving DVD
Very prompt service! I ordered a DVD that I couldnt get elsewhere and within a few days it arrived. Very happy with the choice of videos and the customer service.
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KatharinePerth, WA
Excellent Customer Service
I was concerned about receiving a DVD in time for Xmas, especially living in WA. I made an enquiry through the website, and Aaron in customer service responded almost immediately, several times in a back & forth conversation and the order was placed within 30 minutes of my initial enquiry. Aaron even tracked it all the way through to my receipt of the order (before Xmas). I’ve never had such a prompt and efficient response. Can highly recommend ordering online. Thanks again Aaron.
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HughAustralian Capital Territory
- Verified customer
Unhappy DVD Land !!!
As a small (Australian) business owner myself I try & support other small businesses, but DVD Land make it really hard to trust & buy off due to poor customer service, like many other reviews left of pre ordering a DVD set then waiting 6 months (after full payment upfront) to see the DVD set elsewhere for cheaper & available earlier, I emailed DVD Land to be told it was available 'next week' (after 6 month wait remember),
then the next week no 'item shipped' etc, I asked for a refund which they did with no more nonsense excuses.
People, buy off...Read more
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James HarrisonGoulburn Valley, VIC
Brilliant customer service!
Cant recommend these guys enough! Provided super prompt and exceptional customer service when I made an enquiry via email and then watched over my order to ensure it arrived on time.
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Bad service
Ordered DVD in March for $66. Movie released 4 December. Now available from them for $50 and in shops for less. Said extra was for postage but it was posted 2 weeks ago but still have not received it. Cannot supply proof of postage. They blame delay on fires but I have received other items from Gold Coast in 3 days. I am going away tomorrow so doubt if this DVD will be watchable by the time I return due to extreme heat.
They return emails but will not assist in any way.
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JanetteGreater Melbourne (Metropolitan), VIC
- 2 reviews
Just what I wanted and in time for Christmas
At the moment, I am looking for old classic movies, and usually succeed with DVD land, I have been to this site before and I will again, highly recommend, them
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GraemeCentral Highlands and Goldfields, VIC
Excellent service and products delivered in a timely fashion
Excellent service: easy to deal with excellent range of DVD's to choose from: Delivered in a timely manner and safely. Look forward again to reviewing avaible DVD's and purchasing same.
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Rarring
Excellent customer service fast and efficient deliveries.....a wide range of choices. I would definitely reccomend this site as a safe way to shop online for these products.. I am a returning customer
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steamerfreakSouth East Queensland, QLD
Quality Assurance
The DVD set I ordered was delivered promptly and in good condition. I am happy to recommend this company to any other interested persons or friends. I have purchased multiple DVDs with successful results.
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Philip101Greater Melbourne (Inner), VIC
- 8 reviews
- Verified customer
Excellent range, great prices
DVD Land has an excellent range of Australian content, much of it hard to find elsewhere. Pricing is very good and delivery is quick. I have purchased several times and have not been disappointed.
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MaleficentPerth, WA
Family Run
This is a family run business that actively go out of there way to get you the product you seek. They communicate every step of the way and I was able to preorder a product months before its release. It was packaged carefully (rare these days) and Ben was helpful (even when I didnt read the terms clearly).
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Pat CMetropolitan Adelaide, SA
- 2 reviews
Really great service
I received the products I ordered by next day delivery, all in full working order. really happy with the service.
I would definitely use them again, and in fact have done previous orders.
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Questions & Answers
Noel O.asked
heartland 12 when will it be avelible
No answers
margaret H.asked
i was told my order was posted on the 5/6/2019 still havent recived it
No answers
customerasked
You can not post a review even if you add a purchase certificate.
why?
☆ It is zero.
I do not recommend shopping here.
The first order arrived, but the product inside was not brand new and something clearly out of order. When I touched the product, I got dirt. Quality control looks bad.
I contacted the second time because I did not receive one month after ordering. Then I was told that I sent it.
I felt that I would not send it until I contacted it after ordering.
Also, I did not receive the shipping number.
Are you really shipping products?
After that, I asked for a refund because it did not arrive within a month, but I was refused.
I lost $ 450.
I have only distrust of this store.
I will not use it again.
【DVD Land has recently offered a $10 DVD Land store credit to their customers in order to encourage them to write a review. It is possible that reviews were written by customers who received such a reward.】
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Please do management and shipping before doing anything like that.
No answers
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