DVD Land has recently offered a $10 DVD Land store credit to their customers in order to encourage them to write a review. It is possible that reviews were written by customers who received such a reward
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Per AndersenSydney, NSW
- 7 reviews
Do Not Use Ever
Do not use this company. I ordered over $1400 worth of dvds. 26 items. Today 5 were thrown on my doorstep with no authority to leave. No idea if any are missing cause no paperwork sent and my account only says partially shipped
August 19th 2022 Update: Do not use
I placed 3 separate orders in early July. They are still holding $100s of outstanding boxsets and collection due to one dvd on one order being a pre release.
They consider if they answer your emails they are providing a service. They are not forthcoming with shipment advice unless t...Read more
hreatened. They charge a separate delivery fee for each order and then want to bundle orders. Both times i have received dvds they were simply thrown on doorstep even they were told they had no authority to leave. Never use this companySimilar opinion? Write a review on ieatwords.com.au!
CarinSouth East Queensland, QLD
- Verified customer
Great service
Recently purchased a DVD box set from DVD Land and found the whole experience easy and pleasant. From finding the set I was looking for to payment was easy and delivery fast. Very pleased and will shop here again.
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Miserable service
I ordered two dvd's months ago, but a few weeks apart and have NOT seen either of them and frankly don't expect to. So far as I'm concerned this business is little more than a scam. The dvd's I ordered were not cheap. My last email was not answered. Never again!
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YunglingSouthwest, VIC
Australia’s greatest range. Best prices.
Positives:
Processing system simply.
Shipping timely.
Promotional activities clear.
Great range of products.
Negatives:
Backend of website functionality feels dated.
Product information lacks and should be aiming for coverage like imdb or rottentomatoes.
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MargoSouth East Queensland, QLD
Fantastic prices and DVD selection
Bought a yoga DVD and the product was really want I wanted . The DVD arrived within a couple of days and in perfect condition and it is Australian owned . Very happy with the service .
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Extremely poor and questionable service. Highly NOT recommend
Extremely poor and questionable service. Highly NOT recommend. Take your money fast, dont deliver the product then you struggle to get the money back.
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RichardFar North Queensland, QLD
Very efficient, proactive company, great service
This company was able to provide me with DVDs I couldn't find anywhere else. I ordered and paid for the goods on a Sunday afternoon at 4:21pm so that the order could be actioned on Monday. I got this email at 8:22 on Sunday evening: "The status of order #xxxxxxx is now Shipped " (I've x'ed out the order number). The goods had arrived at my PO Box in Far North Queensland a couple of days later. Now THAT'S efficiency!
Yes, I was offered a reward for writing a review. I won't be taking it up. This review is written without reward.
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A satisfied customerSouth East Queensland, QLD
- 2 reviews
A fantastic organisation
I have purchased DVDs from DVDLand for several years now and have always found them to be courteous, helpful and willing to go 'the extra mile' in customer service. I can unequivocally recommend them. I recently placed an order for a DVD which was delivered promptly and also for one which was no longer available. They supplied me with a refund for that DVD without any hassles whatsoever. It's great to know that there is a company that I can rely on for great service and trouble-free shopping.
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Fabienne BONASTRE
- 2 reviews
Just in time for my workouts.
I placed an order with your company for an item which I was unable to find
anywhere, so you can imagine how happy I was. I have been using Tai Chi for beginners through the library on loan for far too long and thought it best to get my own copy to use in my home and then they informed me that they no longer kept that particular copy. Finding it with you to buy was the best. Thank you so much you made my day and every day is now complete.
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Carole DerwentNorthern Region, NSW
Not happy
I ordered Heartland season 12 before release it cost me $60.00 AUS and not received the DVD yet.i have not had any communication about when the DVD will be released or any back date relaease
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m.tracy m.Peel, WA
- 4 reviews
- Verified customer
DVD land??
I was disappointed with the service from DVD Land. After I placed my online order, updates were few, and after I contacted them.
Their replies were then prompt, polite and friendly BUT they need to provide updates if they’re unable to fill an order in a timely manner.
Ultimately, no DVDs but I did get refunded.
I wouldn't use DVD land again.
TIMELINE:
14 September 2018, I placed my order. Order confirmed.
26 October 2018, I emailed for the expected delivery date of my order. DVD Land replied that those particular DVDs are discontinued and t...Read more
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This was easy and perfect
I Found this a perfect and easy way to get DVDS, I will definitely be back. I got an older movie that I had seen before but wanted to watch it again.
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Quick as hell!
My dogs ate my roommates Greys anatomy disc set while she was on holidays and I ordered all the seasons and they got here before her! Now She’ll never know
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Julie Kennedy
- 2 reviews
Exceptional service!
We ordered this DVD for a 21st present. The DVD is original quality and exactly as you would hope it to be. It arrived in the mail much faster than we anticipated. We are extremely happy with DVD Land and would not hesitate recommending their product and service!
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Don't get hung up about Easter
I ordered a dvd to be sent Express Post and forgot about the Easter and Anzac holidays. Still, I got exactly what I wanted and it arrived eight days after the order was made. Cannot complain about that given the shut down of the postal service over the holiday and will definitely be making more purchases
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Returned and still waiting
4months of constant emails to and fro, after sending back my DVD as it was the wrong season I am now out of pocket and have no DVD! I have never been so frustrated with anyone as I have with DVD land.
They need a lesson in customer service as they like to blame the customer for everything! I will never deal with this business ever again!!!!
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DomSydney Surrounds, NSW
RECOMMENDED
As a first time buyer, I ordered on a Friday and the product was delivered on the Tuesday. Both DVDs were were of excellent quality. Come on Australia, lets back our local companies. I recommend this site.
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LynleasCentral Highlands and Goldfields, VIC
- 2 reviews
- Verified customer
Great service
I always get fast delivery and great service. The products always arrive on time and in great condition. They have a great range to choose from and love shopping with them
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- Verified customer
Excellent service
I ordered my DVDs at lunch time one day, paid for express service, and they arrived by lunch time the next day. When opened they are in perfect order and exactly as described on the internet.
I am very pleased and will be ordering more DVDs soon.
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MazQueensland
- 3 reviews
FAST AND ESSY
First time user. DVD Land very professional with service and great website. Easy to navigate and received goods within 24 hrs. Loved its Australian owned and had what I wanted
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Questions & Answers
Noel O.asked
heartland 12 when will it be avelible
No answers
margaret H.asked
i was told my order was posted on the 5/6/2019 still havent recived it
No answers
customerasked
You can not post a review even if you add a purchase certificate.
why?
☆ It is zero.
I do not recommend shopping here.
The first order arrived, but the product inside was not brand new and something clearly out of order. When I touched the product, I got dirt. Quality control looks bad.
I contacted the second time because I did not receive one month after ordering. Then I was told that I sent it.
I felt that I would not send it until I contacted it after ordering.
Also, I did not receive the shipping number.
Are you really shipping products?
After that, I asked for a refund because it did not arrive within a month, but I was refused.
I lost $ 450.
I have only distrust of this store.
I will not use it again.
【DVD Land has recently offered a $10 DVD Land store credit to their customers in order to encourage them to write a review. It is possible that reviews were written by customers who received such a reward.】
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Please do management and shipping before doing anything like that.
No answers
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