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Reviews

4.4

870 reviews
5
(690)
4
(42)
3
(15)
2
(12)
1
(111)
  • Product Quality
    4.5 (62)
  • Return Claim MadeYes (3) · No (78)
  • Shipping
    4.5 (42)
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Per Andersen

Per AndersenSydney, NSW

  • 7 reviews

Do Not Use Ever

published
Carin

CarinSouth East Queensland, QLD

  • Verified customer

Great service

published

Recently purchased a DVD box set from DVD Land and found the whole experience easy and pleasant. From finding the set I was looking for to payment was easy and delivery fast. Very pleased and will shop here again.

Miserable service

published

I ordered two dvd's months ago, but a few weeks apart and have NOT seen either of them and frankly don't expect to. So far as I'm concerned this business is little more than a scam. The dvd's I ordered were not cheap. My last email was not answered. Never again!

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Yungling

YunglingSouthwest, VIC

Australia’s greatest range. Best prices.

published

Positives:
Processing system simply.
Shipping timely.
Promotional activities clear.
Great range of products.
Negatives:
Backend of website functionality feels dated.
Product information lacks and should be aiming for coverage like imdb or rottentomatoes.

Margo

MargoSouth East Queensland, QLD

Fantastic prices and DVD selection

published

Bought a yoga DVD and the product was really want I wanted . The DVD arrived within a couple of days and in perfect condition and it is Australian owned . Very happy with the service .

Extremely poor and questionable service. Highly NOT recommend

published

Extremely poor and questionable service. Highly NOT recommend. Take your money fast, dont deliver the product then you struggle to get the money back.

Richard

RichardFar North Queensland, QLD

Very efficient, proactive company, great service

published

This company was able to provide me with DVDs I couldn't find anywhere else. I ordered and paid for the goods on a Sunday afternoon at 4:21pm so that the order could be actioned on Monday. I got this email at 8:22 on Sunday evening: "The status of order #xxxxxxx is now Shipped " (I've x'ed out the order number). The goods had arrived at my PO Box in Far North Queensland a couple of days later. Now THAT'S efficiency!

Yes, I was offered a reward for writing a review. I won't be taking it up. This review is written without reward.

A satisfied customer

A satisfied customerSouth East Queensland, QLD

  • 2 reviews

A fantastic organisation

published

I have purchased DVDs from DVDLand for several years now and have always found them to be courteous, helpful and willing to go 'the extra mile' in customer service. I can unequivocally recommend them. I recently placed an order for a DVD which was delivered promptly and also for one which was no longer available. They supplied me with a refund for that DVD without any hassles whatsoever. It's great to know that there is a company that I can rely on for great service and trouble-free shopping.

Just in time for my workouts.

published

I placed an order with your company for an item which I was unable to find
anywhere, so you can imagine how happy I was. I have been using Tai Chi for beginners through the library on loan for far too long and thought it best to get my own copy to use in my home and then they informed me that they no longer kept that particular copy. Finding it with you to buy was the best. Thank you so much you made my day and every day is now complete.

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Carole Derwent

Carole DerwentNorthern Region, NSW

Not happy

published

I ordered Heartland season 12 before release it cost me $60.00 AUS and not received the DVD yet.i have not had any communication about when the DVD will be released or any back date relaease

m.tracy m.

m.tracy m.Peel, WA

  • 4 reviews
  • Verified customer

DVD land??

published

This was easy and perfect

published

I Found this a perfect and easy way to get DVDS, I will definitely be back. I got an older movie that I had seen before but wanted to watch it again.

Quick as hell!

published

My dogs ate my roommates Greys anatomy disc set while she was on holidays and I ordered all the seasons and they got here before her! Now She’ll never know

Julie Kennedy

Julie Kennedy

  • 2 reviews

Exceptional service!

published

We ordered this DVD for a 21st present. The DVD is original quality and exactly as you would hope it to be. It arrived in the mail much faster than we anticipated. We are extremely happy with DVD Land and would not hesitate recommending their product and service!

Don't get hung up about Easter

published

I ordered a dvd to be sent Express Post and forgot about the Easter and Anzac holidays. Still, I got exactly what I wanted and it arrived eight days after the order was made. Cannot complain about that given the shut down of the postal service over the holiday and will definitely be making more purchases

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Returned and still waiting

published

4months of constant emails to and fro, after sending back my DVD as it was the wrong season I am now out of pocket and have no DVD! I have never been so frustrated with anyone as I have with DVD land.
They need a lesson in customer service as they like to blame the customer for everything! I will never deal with this business ever again!!!!

Dom

DomSydney Surrounds, NSW

RECOMMENDED

published

As a first time buyer, I ordered on a Friday and the product was delivered on the Tuesday. Both DVDs were were of excellent quality. Come on Australia, lets back our local companies. I recommend this site.

Lynleas

LynleasCentral Highlands and Goldfields, VIC

  • 2 reviews
  • Verified customer

Great service

published

I always get fast delivery and great service. The products always arrive on time and in great condition. They have a great range to choose from and love shopping with them

  • Verified customer

Excellent service

published

I ordered my DVDs at lunch time one day, paid for express service, and they arrived by lunch time the next day. When opened they are in perfect order and exactly as described on the internet.
I am very pleased and will be ordering more DVDs soon.

Maz

MazQueensland

  • 3 reviews

FAST AND ESSY

published

First time user. DVD Land very professional with service and great website. Easy to navigate and received goods within 24 hrs. Loved its Australian owned and had what I wanted

Page 4 of 44
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Questions & Answers

Noel O.

Noel O.asked

heartland 12 when will it be avelible

No answers
margaret H.

margaret H.asked

i was told my order was posted on the 5/6/2019 still havent recived it

No answers
customer

customerasked

You can not post a review even if you add a purchase certificate.
why?

☆ It is zero.

I do not recommend shopping here.

The first order arrived, but the product inside was not brand new and something clearly out of order. When I touched the product, I got dirt. Quality control looks bad.

I contacted the second time because I did not receive one month after ordering. Then I was told that I sent it.
I felt that I would not send it until I contacted it after ordering.

Also, I did not receive the shipping number.
Are you really shipping products?

After that, I asked for a refund because it did not arrive within a month, but I was refused.

I lost $ 450.
I have only distrust of this store.
I will not use it again.

【DVD Land has recently offered a $10 DVD Land store credit to their customers in order to encourage them to write a review. It is possible that reviews were written by customers who received such a reward.】


Please do management and shipping before doing anything like that.

No answers

Get an answer from our members and DVD Land representatives

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