Ordered the AM07 pure cool fan which showed an error message since the fist time I plugged it in. Dyson took over 2 weeks to sort this out with several phone calls to their customer centre. One broken promise after another. Pretty poor experience after paying 400+ for a fan.

Wonderful to use, but my V8 Absolute stick vacuum cleaner stopped working recently only one year after purchase. The customer service centre were fantastic and it was determined that it could be the battery and a new one was promptly sent out. This did not work and I was then sent a replacement main body part, which arrived four days after I called. My vacuum cleaner is now working well. I can't praise the staff from the customer service centre enough. They were amazing and so helpful and friendly.

Have tried registering my V8+ Absolute twice, once on 18/11/19 and then again on 19/11/19 when my machine did not show up despite me registering the same. I tried contacting customer service and for some weird reason, they claimed that my phone number/email id did not match the details on the registration form. I have again checked and find all my details available and up to date. Looks like Dyson Australia either have a problem with their registration update or poor customer service personnel, as the issue should have been resolved for me over phone, especially considering that I need to exercise my warranty for a battery replacement. Would think twice before buying anymore Dyson products nor when recommending this brand to anyone.

Here's my latest experience with Dyson.

I canceled an existing order and reordered the same product in a different color, double verified with the Customer Care team that the first order was indeed canceled and I wouldn't be charged twice.

Here's the result, They sent me both orders, basically sending me a product which I did not order, charged me double, and requested my personal bank statement to prove they charged my account. They then made me post the canceled order item back to them and made me wait another 3 weeks before they would refund the money back into my account.

An attachment to my Dyson v6 broke. I emailed the customer care team along with photos of the problem and the team promptly provided a replacement free of charge! Thank you Dyson!

my recharger wasn't working fine still under warranty sent me a new one 7 days later arrived they sent me the wrong so now they will replace the whole motor, as the recharger pushed the silver pin down the whole problem is I have to wait another 5to7 day not good enough, Australia Post is used for parcels, it should be sent express delivery, as it was the customer service dept fault, why should I have to suffer

I am constantly surprised by the quality of Dyson products (Except their stick vacuums)
I have many Dyson product including a fan, corded Vacuum cleaner and air conditioner. All have lasted and given a tremendous performance for many years.

Then the customer care at dyson have been rude and arrogant. When I said that it was a bad design they said 'that's just your opinion.' The design and customer care are terrible.

For years I laughed at the sheeple that obsessed over their silly colourful Dyson vacuum cleaners. It looked to be the same crop that religiously bought Apple products or only cooked in a Thermomix. Honestly how good could they actually be? I knew there would be trouble when the mother in law started showing off her new V11 to my wife. Three times I went to Harvey Norman before I just bit the bullet and bought one. I wanted to hate it. I now hate how easily I fell in love with it. Honestly it took minutes. I'm not a clean person but every inch of our house is now spotless. There was excitement every time I found a new patch to use it on. I genuinely have a blistered trigger finger. I have joined the church of Dyson.

Can't speak highly enough of Dyson's after sales service. We had an issue with a stick vacuum. Dyson sent replacement parts free of charge & within 5 days of calling. Perfectly after sales service.

Dyson is a premium product, premium pricing, my product did fail on me around the warranty period, but when I called Dyson, customer service quite helpful with it, and gave me peace of mind with the Vacuum. I also have their hair dryer which is good.

The small and light vacuum hanging on the wall and very easy to pick it up and quick use. The after sales customer is very fine and useful and easy to replace parts.

I have recently had trouble with my Dyson Animal. I called the service centre and got the friendliest, most helpful people who went out of their way to help me. In the end I needed to send the whole machine back and they replaced the machine which I received three days later by courier. I have had amazing service - thank you Dyson for making my life easier!!

It’s a shame to see so many poor ratings for Dyson on here. I’ve owned my cordless vac for about 5yrs now. Only once it stopped charging and they sent me a new charger straight away for no charge which fixed the issue. The service rep was super friendly and helpful, and I love getting the email reminders about washing the filter. I’m now eyeing up the Airwrap... hmm!

Had cool fan that failed completely and dyson customer service was asking absurd questions what is the fault codes etc ...It would seem they are just making it impossible to do warranty claim.