I though I had a battery issue with my stick vac and got on line all set to by a replacement. The on-line chat operator asked me some questions and offered to troubleshoot my issue - turns out it was dirty filter issue and was rectified without a cost of a battery

Bought cordless vac - it doesn’t work. Surges on and off. Dyson says there is a blockage. Clearly there isn’t one, just fobbing me off. Same issue with same model in workplace.

I have only had my vacuum cleaner for going on 2 years. Have done all the maintenance, but it can't cope with long hair. What vacuum cleaner can't cope with long hair? I spend more time cleaning out the swivel hear than I do actually using the vacuum cleaner. DO NOT buy one of these vacuums.

Bought a dyson barrel cord vacuum cleaner on reputation, everyone said they were great - NOT SO! One day post warranty run out it has just stoppled sucking anything, dust, fluff, nothing... really, really disappointing. What happened to quality like the old Elextrolux, lasted me 28 years. Doesn't this generation of manufacturers do quality? Will never buy Dyson again or listen to the rubbish that they advretise.

Have a v6 animal that keeps cutting out early after it being very good for a while. Rang their customer service line, they replaced my battery even though it was just out of warranty. Very pleasing

Each time I have dealt with Dyson I would relate the service 10 out 10. And the product v6 animal brilliant. It is a pity other businesses are not as professional as Dyson.

I ordered a battery from Dyson for my stick vacuum and within 1 week it had arrived and was so easy to fit.
Im so glad i was told about this as it only cost me $80 instead of $500 for a new vacuum.

Appearing care about you but offering you a lot of lines such as “polices, this is what and how we do”. The machine is a great product, no doubt about it, but do not count on customer service if problem comes up. That is all I am saying.

DC59. Worked a dream, out of warranty, funny noise. Called Dyson, sorted over the phone with repair instructions. Now years later battery dying. Called Dyson, bought a new one over the phone, they messaged an instructional vid to install. Compared to all of my other household appliances, Dyson service has been outstanding for us.

Lived out west and needed some replacement parts and received them within a week no extra postage. Works so well every time. No need to check on anything because it is perfect every time.

I had trouble with 2 batteries i called the help line both times and they were really great with send me 2 new batteries and no cost because the 1st battery died after only having the cleaner for less than a year. I would love my Dyson its the best vaccum cleaner i have ever had.

Honestly My Dyson Vacuum is the most reliable and favourite Vacuum I have ever owned,and the customer service I received was amazing. I would never buy anything other then Dyson.

Have the V6 absolute vaccum. Wanted to upgrade but it's too old to be eligible. Disappointing to hear that you spend alot for a vaccum and not be able to trade in later on.

I wanted to write to you to and give you some feedback on the customer service that my husband experience with Madison at your Melbourne location

In this day and age customer service is often seen as something that we don’t have time for. My husband took our cordless vacuum into because it wasn’t working and Madison offered him above and beyond customer service. Told him how we could use the vacuum to get the best out of it, a timeline for it to be repaired and all of this with the best customer service on the side

Thank you so much Dyson, we already loved your product, but this has cemented our loyalty and we will be telling everyone

My new V11 absolute Pro arrived yesterday unpacked charged to 100% and used it this morning. Put away back on charge went to check on charge no display at all, I pressed the button nothing. Removed charge cable still nothing. No display and no go. Called Dyson no offer to send me a replacement I have to send it back to them.
Sent it back to Dyson this afternoon and I will update you with how they look after me.
Repaired unit arrived back today looks OK looks like they pretty well replaced the whole unit but very hard to tell from the generic information provided.
One week turn around allowing for freight and the weekend not too bad at all.
Lets hope I have no more problems.