Ecosa Mattress Questions & Answers (page 2 of 5)

Hey Yash,

Our foams are designed to offer zero partner disturbance so you will sleep through all sorts bustle :)

Hey Steph,
Thanks for your query! At delivery the mattress is configured to the medium setting (blue layer of gel memory foam on top)

Please let us know if you have any further questions :)

Hi Derek,

Thanks for your question !

The current mattress has three levels of firmness- medium, medium-firm and firm :)

We no longer use latex, we now use our proprietary Eco-Tex Foam, made using open-Cell technology, this layer contours to your body shape and has the same bouncy feel as latex but is lighter and cooler than latex. It also has a longer lifespan and is safer for individuals with allergies to latex..

Sorry to hear you are noticing a scent with your mattress. Contrary to the above comment, this is NOT a common occurrence. Unlike most other competing brands, our foams are certified by CertiPUR as safe and non-toxic. This means our foams are free from ozone depleters, PBDEs, TDCPP or TCEP (“Tris”) flame retardants, mercury, lead, heavy metals, formaldehyde, phthalates and are tested to be of low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million). Of course as with any new product, there may be a mild scent for a few days(although as mentioned above it is completely non-toxic), but it should fade away quickly. We recommend you take off the bedding during the day and leave your door and window open to air it out. You can also wash the mattress cover to get rid of the new mattress smell faster :)

Hope this helps! If not, please feel free to reach out to our customer service team :)

Hi Anna,

All Ecosa products are manufactured in our very own factory in China from local and imported raw materials. Specifically for our mattress, our raw materials are sourced from Germany (90%), Japan (5%), and China (5%) :)

Hi Lynzi, We do apologise for the inconvenience caused to you. As we have advised via email this is a case of the courier not following collection instructions and we do apologise that you have been impacted by this. I can see we have reached a resolution and escalated the concern to management within our warehouse(whom booked the courier) as well as the courier service. Here's hoping this will be resolved smoothly moving forward

Hey Clive!

Thanks for the enquiry!

You are welcome to sit on the edge of the bed, this will not be detrimental to the mattress at all :)

Our mattress has been designed to not result in visible body indents, we also have a 15 year warranty against this just in case!

Hi Chris :)

Our mattress is designed to cater for sleepers up to 150kg within comprising support or comfort :)

HI Janis

The Ecosa mattress previously contained natural latex however we have recently removed this completely.

We have replaced this layer with our proprietary Eco-Tex Foam, made using open-Cell technology, this layer contours to your body shape and has the same bouncy feel as latex but is lighter and cooler than latex and also has a longer lifespan and is safer for individuals with allergies to latex.

Health factors are what matter the most for us, we have made several improvements to this current version:

1. We do not use any flame retardant chemicals instead our flame retardant element is a woven silica sock that sits just under the cover. In a fire, the sock melts on itself and suffocates the oxygen needed to fuel the fire.

2. Though our water-based adhesive is more expensive, it eliminates unnecessary chemicals in your bed.

3. We only use natural latex which is ethically sourced from rubber trees. Our top latex layer is Class 1 OEKO-TEX® Standard 100 certified.

4. The waterproof inner protector is a very high-quality cover made of German microfilament fabric. It is a perfect durable protective barrier against dust mite allergens. Ensures your mattress last long and hygienic.

Ecosa mattress has environmental certifications that ensure they are safe and non-toxic. Our gel memory foam and base support foam are SGS certified. The highest standard that guarantees the foam is safe for use by babies and children.

Hello

We usually recommend to allow 2-4 weeks for your body to adjust to a new mattress and for the foams to soften to your body.

If after this time you are still unhappy, please email our team for further advice

Hi Mala

The mattress should take no more than 24 hours to expand fully although it usually expands to full size instantly.

Please email a photo to [email protected] with your order number so we can investigate further

Hi Nick

The mattress topper just sits atop the mattress (does not have to be an Ecosa mattress), it is then secured with elastic loops on each corner

Hi Emily

Our single size weighs 18kg :)

Hello

Our mattress has been designed, engineered and roller tested to not sag or form body indents. We also have a 15 year warranty that protects against dips and sags (just in case :) )

Hello

There is a difference between the two settings, especially as the foams themselves have different effects. The medium-firm setting is latex on top so has a little more bounce. The medium setting is the gel memory foam on top so will soften and adapt to your body.

We suggest trialling each new setting for 2-4 weeks to allow time for your body to adjust and the foam to soften to your body slightly.

If you have any further questions please feel free to email our support team :)

Hi Cesar,

Tammy contacted us privately and her query was responded to. The product received both by Tammy in NZ and yourself in AUS were meant to be quarantined until the products release date but errors have been made in these cases by the warehouse by shipping these goods early.
Our management team have responded to your email too to provide full information of this.

Hi Gill

That is correct, standard sheet sets will suit our mattress. The mattress is 25cm in height but you need a sheet with a slightly deeper wall to allow room for it to be tucked under(and stay tucked under) as a wall that is too shallow will just cause the sheet to become easily untucked. Any sheet with a depth of 35-45cm will be suitable and is what is used by the majority of our customers.

Ecosa Australia sell bamboo sheet sets(which are unfortunately not yet available in New Zealand), the Queen size has a depth of 43.2cm and this is suitable and intended for use with our mattress so anything within the range of 35-45cm will be perfectly fine
.

Hi Jeremy

Like with any new product, there may be a mild scent for a few days, but it should fade away quickly. Most people do not notice a smell at all but if you do we recommend you take off the bedding during the day and leave your door and window open to air it out. You can also wash the mattress cover to get rid of the new mattress smell faster.

All the foams in the Ecosa mattress have environmental certifications that ensure they are safe and non-toxic. Our gel memory foam and base support foam are SGS certified. Our top latex layer is Class 1 OEKO-TEX® Standard 100 certified. The highest standard that guarantees the foam is safe for use by babies and children.

Hi Jeremy,

Sorry to hear this, as you are in the US, the information provided in my previous response is slightly incorrect as the mattress in the US is actually certified by CertiPUR US as well as Oeko-Tex- but not SGS. This means that our mattress is made without ozone depleters, made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants, made without mercury, lead, and other heavy metals, made without formaldehyde, made without phthalates regulated by the Consumer Product Safety Commission and ***low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)***.

Our return policy does state "This policy is limited to one (1) mattress to be returned or exchanged per household"

We apologise for any inconvenience