Elinz Questions & Answers

Hi Terina,

Thank you for your query. the remotes are generic to each unit once batteries are placed in, please point the remote directly to the specific unit you wish to control. It should be able to function that way.

Hi Nathan,

We do have a few types of a 10.1" DVD player, are those the built in type ones or the attach on type? Each unit has its own firmware that can or can not support USB sharing, when you play a DVD on 1 player, is it able to share it?

Hi Alison,

Thanks for sharing your concern.
May we ask you to send us an email to [email protected] with your purchase details so we'll know which device are you having issues with and assist you further.

Regards,

Hi Bazza,

Thank you for your query. The cable length is about a meter, the Inverter if comes along with a cigarette lighter plug can be used that was but if it does not, we suggest don't specially of the Inverter is a higher capacity type for safety reasons.

Hi Tels,

Thank you for raising the issue with us. kindly try pointing the remotes directly to the IR spot of the player, does it still not work that way?

Hi Gerd,

Thanks for sharing your concern. Rest assured we are here to assist you.
May we ask you to send us an email to [email protected] so we can assist you further.

Regards,

Hi Gerd,

No worries. do let us know if you need further help. Cheers!

Hi Freddy,

Thank you for your query. if you have the pillow type headrest, it will be a bit difficult as the poles need to be installed on a car seat for stability and you would need to supply stable 12v power for them. If you have a attach on type, all you need is just a 12v power source plugged in to it. You may bring the unit to a local electronics store for a 12v wall plug that is suitable.

Hi MannyBG3,

Thank you for your query. The stuck on loading usually is caused by sd card, try removing the sd card and put it back in, if its still doing the same thing, back up what you have on your sd card then format it. Please communicate with us on our email [email protected] if issues persist. Cheers!

Hi Douglas,

Thank you for reporting the issue to us. May we request for a photo of the mount you received and also the dash cam, please send it to our email [email protected] so we can evaluate and resolve the soonest time. Cheers!

Hi B.mon,

Thank you for your query, the normal access for IP cameras is really by using the APP prescribed so the max feature can be used, if you wish to do advanced configuration such as accessing it via IP, this may require further query from our supplier. Please send us an email for the details you require so we can check with our suppliers. Send it to [email protected] Cheers!

Hi Rhianna,

Thank you for your query. Please go into setting to enable IR. you may use the remote control for this then once IR is enabled, make sure batteries are installed on the headphones then you may select. pair A/B assign headphones to which channel.

Hi Malcolm,

Thank you for submitting a query, yes its either you gently push the sd card so it pops out or you may get something like a pull out tool to remove it. If you encounter any issue with it, please send us an email to [email protected] we'll be happy to help. Cheers!

Hi Malcolm,

Thank you for submitting a query, yes its either you gently push the sd card so it pops out or you may get something like a pull out tool to remove it. If you encounter any issue with it, please send us an email to [email protected] we'll be happy to help. Cheers!

Hi Adam,

Thank you for raising the issue to us. Please try turning off the working player then try pairing any of the headphones to the non working screen to see if it will get the IR reception. assign it to B only. if its able to pair then the frequency might be jammed when both are turned on for use. Send us an email so we can assist further on [email protected]. cheers!

Hi Rog,

Thank you for the query. Just to clarify, The screen you are using is 4pin but no cap connector just plain wires exposed? then you are trying to connect your 4pin cameras to that. wires spliced and all exposed?

Hi Tammy, thanks for sharing your concern. We apologize for the inconvenience this has caused you. Rest assured we are here to assist you with this concern. May we ask you to email us at [email protected] so we can offer you our support options to address this issue as soon as possible. Thanks.

Hi Ian,

Thank you for your message. Technically all 4pin connectors should be compatible unless other suppliers have the pinhole diagram assigned differently. If you have tried to swap the cameras on all channels available and you are still getting the no signal message, there could be a compatibility issue. If the setup is RCA do let us know. For further assistance, you may email us [email protected] we'll be happy to help.

Hi Benn,

Thank you for your query. Yes, it's 32 gig class 10 type micro sd card is what is needed to cater to dash cams. Cheers!

Hi Olly,

Thank you for your query. Please enable the IR or infrared from the units from the remote (IR or IRTX) then make sure there are batteries on the headphones then select A/B to assign them to each player. If you require further assistance on this matter, please email us to [email protected] we'll be happy to help.

Hi Piet,

Thank you for reporting the issue with us. May we clarify if the dash cam is plugged in using the cigarette lighter plug or hooked up using the hard wired kit while being used? the unit requires stable power for use, if its supplied with stable power while in use, please check the sd card, remove it then format using a computer then try again. If the unit is still doing the same thing, please email us, [email protected] we'll be happy to assist further.