We purchased an Elite Eildon S8 caravan October 2018 . We should of seen the warning signs then, but its so sad to think you cant trust people, especially when Adrian promised me that all warranty issues would be honoured by them. We just feel so let down and its so frustrating that all phone numbers relating to the New Ballistic RV Group are disconnected. I managed to get an email address today which the New Elite Company gave me. Im waiting for my reply.
Adrian if your a decent man please honour the Warranty you promised us.
Jeanette Quinn

Purchased a 19ft 6, Silk Road caravan off Elite, love the layout which includes a good size en-suite, queen size bed and practical kitchen and dining area. Plenty of storage under bed and lots of cupboards. Great size van for towing, fully loaded including full water tanks came in at 2450 across weigh bridge.

Eildon S8 Off Road custom. 2nd Elite van stupid mistake on our part.
Picked up May 2017 have had numerous issues too many to explain. All warranty approved several times several people inc [name removed]- now he decides he does not want to talk or honour anything to do with Elite at all only Balitstic RV. This comes despite [name removed] (Director Elite now Balistic) circular to Elite owners stating he would honor all warranty - this is not the case.

Paid 132,00 for my elite palazzo they are a very bad company and no one should be sucked in to their lies.they ignore my phone calls and emails didn’t reimburse our rego all the legs under the caravan are different lengths, the cupboards are warped which they promised to replace, the skylight fell in when we opened it, the frame fell off around the slide out bed .just don’t put yourself through the agony of buying one when you can save yourself half the money somewhere else .the company is shonky and so are the staff at Campbellfield Victoria

The Elite warranty is a total fiction. Nothing is elites (ballistic) caravans responsibility it is continuously kicked down the road until you give up or (as some have said have a nervous breakdown). Don't take delivery until you have your van checked by a qualified person. It will save you untold grief

I was brand new to the world of caravanning and our 21ft off road Van is fantastic and has a top level finish. We initially had a couple of small internal warranty issues but these were taken care of quickly and professionally. I lend my van to my Mum who tows it by herself mostly and travels extensively, she absolutely loves it. She has been to the grampians quite a few times and down the coast and it hasn’t missed a beat. I regularly go to the high country with it and love getting off the grid and away from civilisation for a while, we have two small boys and they love climbing about the bunk beds. Dealing with Elite has been fantastic in all aspects and I strongly recommended Elite Caravans to anyone considering a caravan.

We picked up our Goulburn 1810 ATX Air in May 2018. Everything about it has been great. The build quality is excellent. A couple of minor issues needed to be repaired, but the after sales service has been good and problems have been fixed. Taylor is very approachable and obliging. Wherever we are camped people comment on the presentation and quality of build. Tows like a dream. Highly recommend Elite caravans.

We have had two Elite caravans Both have performed well in all weather conditions - and we have experienced nearly all of them! Caravan is easy to tow, especially with the ALKO system fitted

We bought their Eildon model in April this year. We have traveled around 7,000kms since we picked it up in Melbourne. It is the best thing we ever purchased and we couldn’t be happier with the after-sales service. A big thanks to their dealer in the Gold Coast who provided really great service at short notice on our recent trip.

We have been down some rough tracks as well as highway driving and it has performed fantastically. Tows really well behind my Ranger. The quality of the finish is perfect and we wouldn't hesitate to buy another or recommend them to anybody looking to buy a new caravan.

We bought an elite van in nov 2016 and have battled with them since to try and have repaired 40 plus warranty issues because of their poor workmanship. We bought the van to enjoy a better lifestyle because of family illness and they have sucked the joy out of it and caused untold stress. They no longer return emails, have 'lost' information and want to change their nominated repairer each time the van is inspected! We have been to fair trading and they even don't return their calls and tell deliberate miss truths. I wouldn't recommend anyone buy an elite van. The management and owners are the biggest scum bags going around.

We bought a smaller Elite van in 2015.
The quality finish speaks for itself.The Staff were very supportive in making changes to the design.
The followup support was also very good.
There has only been a small number of issues which have been rectified promptly.
Thank you to the Elite owners and staff.

We love our Elite Caravan!!!!
Our Goulbourn caravan has been made to a very high standard and is pure luxury. After years of research we decided on Elite which we feel was value for money as to what you receive. After a few initial warranty issues that have been rectified I can say i would deal with Elite again. Congratulations to Adrian for following up our few problems. I wish Elite good luck in the future.

Good, sturdy easy to tow caravan with all the amenities to make caravanning life a luxury.
A few minor teething problems all fixed by Elite. Great online service by Elite team to help us work thru' any of these problems.
Love my Elite van - it's my pride and joy.
Thankyou Adrian and all the Elite team.
Wishing you all the best as you move forward.

We have a 2015 Eildon 8 .Some modifications were asked for in the build .Quite simply the van is brilliant . We have not had an issue with it since delivery .Quality, comfort and tows at speed really safely .The layout suits us perfectly .
Recently we purchased a 3000 kg tow capacity vehicle (up from 2500 kg ) and decided to change up our comp. plate to suit the new tow (all legal as the van had the capacity ) the warranty team at Elite who handled this were caring, knowledgeable and really helpful .
As far as we are concerned, we will buy another and recommend this great van .

Elite regard the removal of the cladding on a caravan as regular maintenance. Having been in discussions with them since the 13th February and receiving a quote from a repairer in Queensland that they accepted, yesterday they informed the repairer, who has done all our servicing, that the leak was due to inadequate maintenance, and therefore our extended warranty was not valid. The leak was due to poor build quality and can only be accessed by removing the side wall of the caravan. If you are travelling through rain with your Elite caravan be sure to carry tarpaulins, or, even better, deal with a reputable manufacturer.