Listing monitored by Euromaid

199 questions from our users

Bokkie
Bokkieasked
WM7

My new Euromaid WM7 does not want to spin or drain the water from the machine. We have cleaned the filter and restarted the machine but it will not spin the water our or drain.
The filer and drain are also so close to the floor is nearly impossible to get anything under the outlet to let the water drain from the n]machine.
I’m trying to get in contact with the people to service it but no one answers the phones.

1 answer
Euromaid
Rachel A.Euromaid

Hi Bokkie, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at [email protected]

SeanB
SeanBasked
WM7

We've had our WM7 for about 5 years. It leaks occasionally when there is a light load in it but, apart from that, has been pretty good value for money. For the last 2 weeks we've had an issue when using any wash but, primarily the "Synthetics" (@1200 and 30 degrees) whereby the cycle runs from 54 minutes down to 6 minutes and then just keeps spinning the load with water in (washing), making no attempt to intake water or to drain it and hence not spin dry either. The only way to get the water and ultimately, clothes out, is to hold the cancel button for the required 3 seconds, wait about 5 to 10 minutes until "End" is displayed. Then we can change it to a "Drain and Spin" to get the water out and spin the clothes. I've checked it's not a blocked water pump filter and the water drains fine when the machine can eventually be set to a Drain and Spin cycle. Has anyone else experienced this issue?



1 answer
Euromaid
Rachel A.Euromaid

Hi Sean, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at [email protected]

Charlotte
Charlotteasked
WM7

My machine has stoped working and now has a symbol of the tap with a line through it even though the water is switched on and the hose has no blockage
Could you please let me know what you think it might be please

1 answer
Euromaid
Rachel A.Euromaid

Hi Charlotte, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at [email protected]

Buks V.
Buks V.asked
WM7

Hi my name is Buks, I live in NarrabriNsw Australia. I have a Euromaid WM5. All of a sudden my machine electronics is stuck on 14sec spinning cycle. I have tried to reset it but it just goes back to the 14 sec. The door will lock and then the water pup will come on and stay on. The washing cycle just won't come on. Any suggestions or do I need to take it in to be looked at. Regards Buks

1 answer
Euromaid
Rachel A.Euromaid

Hi Buks, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at [email protected]

Mullins
Mullinsasked
WM7

I have tried several times your switch off method and restart
My door still will not open
Sending me mental!!

1 answer
Euromaid
Rachel A.Euromaid

Hi Mullins, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at [email protected]

Bek
Bekasked
WM7

Machine won’t unlock all of a sudden - how do I get the thing open to retrieve my washing?

1 answer
Euromaid
Rachel A.Euromaid

Hi Bek, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at [email protected]

Gem
Gemasked
WM7

Why is there a small amount of water that drips from the dispenser draw? My WM7 is 3 years old.

1 answer
Euromaid
Rachel A.Euromaid

Hi Gem, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at [email protected]

NateWright
NateWrightasked
WM7

My machine has stopped functioning properly, stopping halfway through cycles, being unable to cancel (flashes as though cancelling but takes sometimes hours to stop), not draining water, when managing to get it somewhat reset and try again (hours laters) the new cycle displays an incorrect time (e.g 16 minutes for cotton cycle) and stops partway through, sometimes even trying to do a spin only cycle to clear the water results in it just intermittently spinning hour almost an hour.

All this makes it sound like a computer/controller malfunction to me. Has anyone had any experience in getting this fixed?

4 answers
Euromaid
Rachel A.Euromaid

Hi Nate, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at [email protected]

SeanB
SeanB

Hi Nate, were you able to have the issue resolved? As the issues I've had, sound a little similar.

Euromaid
Rachel A.Euromaid

Hi Sean, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at [email protected]

Jock N.
Jock N.asked
WM7

My wm7 door will not lock to start a cycle. Any advice for this issue

1 answer
Euromaid
Mitch H.Euromaid

Hi Jock,

sorry to hear, please give us our customer care team a call on 1800 444 357 and they can assist :)

Shoshana
Shoshanaasked
WM7

Hi there, the start button on our Euromaid WM7 machine broke today. It no longer is able to be pushed in. All other buttons are working. Is there anything that can be done to fix it? Thanks.

5 answers
Kayla P.
Kayla P.

Hey did you manage to get this fixed? I’m having the same problem

Shoshana
Shoshana

Hi, no I didn't and am thinking of buying a new washing machine because it is out of warranty.

Jose D.
Jose D.

SAme problem here...

Emma d
Emma dasked
WM7

My machine is flashing the softener symbol and won’t do anything what does that mean?

1 answer
Emma d
Emma d

All good googled more sites and found that the softener symbol flashes when there is a problem with the control knob.took control panel off and found the wires had come off circuit board.attached them back on closed up unit and machine is working perfectly now.

Sam P.
Sam P.asked
WM7

Hi there,
We have an unresponsive WM7, that is currently displaying 00:16 with the softener symbol flashing. Seems like the same issue another customer Russ had 3 years ago. Any fix for this problem? Cheers

4 answers
Euromaid
Ruben R.Euromaid

Thank you Sam P, sorry to hear about this, could you provide your contact details and we will have someone from our team give you a call.

Sam P.
Sam P.

0432842068

Bas B.
Bas B.

Hi I have the same issue. Was there a resolution in the end to troubleshoot the problem?

Leanne S.
Leanne S.asked
WM7

I am using a Euromaid wm7. I had it on a daily express wash, but paused it after a few seconds to add something else. When I tried to restart it, nothing happens.

I have tried unplugging the machine, turning to cotton and turning on again.

The display is showing c on e

3 answers
Euromaid
Mitch H.Euromaid

Hi Leanne,

sorry to hear, please give us a call on 1800 444 357 for our customer care team to assist :)

Georgia
Georgia

Hi. I have a WM5 with the same issue. How did they fix it?

Euromaid
Rachel A.Euromaid

Hi Georgia, Please contact our customer care team on 1800 444 357 and they will be able to assist you further. Alternatively you can email us at [email protected]

Taniesha R.
Taniesha R.asked
WM7

Hi,
My washing machine WM7 is displaying the water intake cut off each time I attempt to use it.
Is there any way of fixing this?

1 answer
Euromaid
Mitch H.Euromaid

Hi Taniesha,

sorry to hear, please give us a call on 1800 444 357 so we can help :)

Gary S.
Gary S.asked
WM7

The Start button on our washer broke today after 3 years rendering the machine useless? Is there a simple work around to change which button starts the cycle or even replace the button?

Thanks

2 answers
Euromaid
Mitch H.Euromaid

Hi Gary,

Sorry to hear, please give us a call on 1800 444 357 to discuss :)

Kayla P.
Kayla P.

Hey Gary did you manage to get this fixed? Got the same problem...

Cheers

Jason S.
Jason S.asked
WM7

My wm7 machine the control dial doesn't change the setting and panel changes modes on its own. Washes fine. Just can't select which was.

1 answer
Euromaid
Mitch H.Euromaid

Hi Jason,

sorry to hear, please give us a call to troubleshoot with yourself, 1800 444 357 :)

Judy J
Judy Jasked
WM7

My Euromaid WM7 has just started leaking water all over the floor, appears to be coming from under washer. This is happening at drain cycle. Washer goes through to end of program but the clothes are still wet and there is water everywhere. I then need to put it on spin/drain to get the rest of the water from the clothes but again it goes everywhere. What can the problem be?

1 answer
Euromaid
Mitch H.Euromaid

Hi Judy,

sorry to hear, please call us on 1800 444 357 to troubleshoot over the phone

Karen B
Karen Basked
WM7

We have had this machine for a couple of years. The door now needs to be slammed before the lock symbol engages and will start to wash. The door still appears to be attached tightly and has not dropped. Any suggestions?

1 answer
Euromaid
Mitch H.Euromaid

Hi Karen,

Sorry to hear, please call our customer care team so we can troubleshoot with yourself 1800 444 357

thanks

Scott L.
Scott L.asked
WM7

WM7 fills with water then sits doing nothing
You can hear it clicking but nothing else
Has water, water temp set to nothing

1 answer
Euromaid
Mitch H.Euromaid

hi scott,

sorry to hear, can you please call our team here on 1800 444 357 and we can troubleshoot with yourself :)

Killerbee
Killerbeeasked
WM7

Hi, I accidently overloaded the WM7 and pressed start on Daily express but it did not start washing( i just closed the door and hit start but nothing actually happened), it is now stuck with Play button flashing, no matter how many times i've tried it won't ever move from that play button flashing sign. I've tried unplugging for more than hours and while trying to reset it show 8365 code then shows all the button lighted on the screen. Kind of looks like it's stuck on that daily express, it only shows temperature and spin in daily express but not in others.
I've also tried turning off the machine completely by unplugging for 10 or more minutes
then setting the pointer to cotton at 12
then plug back in and turn on
then holding start for 30 seconds.
still no beep sound, could not get it to reset, not sure if i'm doing this right!

1 answer
Euromaid
Mitch H.Euromaid

Hi Kim,

sorry to hear, can you please call us on 1800 444 357 so we can troubleshoot over the phone for you

thanks

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