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Dangerous Flames from Temperature Control Dial
Didn't even get to use this BBQ which I bought online. Managed to light the BBQ on and after 20 seconds the inside of the gas connection where the temperature dial is stated producing large flames which didn't look right.
I suspect there is a leak and further use could be dangerous. There is no way to tighten the connection unless i dismantle the whole unit's body, which quite frankly I don't think is appropriate for a consumer to do so.
Pretty unhappy. I am going to demand a refund. Looks nice in design but whats the point when it's potentially going to burn your house down.
Do yourself a favour and don't bother.
OK, Before I purchased the Neo Buddy, I researched both the Neo Buddy and the Weber Baby Q and this is what I found. Neo Budy is well made (tick). Neo Buddy is Cheaper (tick), Neo Buddy is a little bigger than the Baby Q (tick). Neo Buddy has a good temperature gauge standard, Baby Q it's an accessory (tick). Neo Buddy has MUCH cheaper accessories such as cast iron grill & flat plate, trolly and cover (tick) and after cooking with a Weber Q at the in-laws, the Neo Buddy performs every bit a good as the Weber (tick). I originally saw Neo Buddy a...t Harvey Normans where they actually sell the Neo Buddy Grill with the cast iron grill plates x 2 and a cast iron flat plate x 1. I thought I was being clever and sourced it cheaper from Bunnings! When I got it home I found I had purchased the Neo Buddy (not grill) that has an aluminium non-stick plate. Neither stores made the distinction between Neo Buddy Gill and Neo Buddy. I used the BBQ and then realised I would prefer the cast iron plates. After contacting Everdure Customer Support, they informed me that there are accessories to change the Neo Buddy into the Neo Buddy Grill. Customer Support was amazing and they were able to help me out with the simple conversion. I have mine on a top floor balcony in units and have had no problems with wind blowing out the flame (as one person commented in these reviews). I am really pleased with my Neo Buddy Grill and the wonderful customer support I received for my upgrade. I bought the Neo Buddy trolly stand and a the 2 burner hooded barbeque cover from Bunnings ($18) fits nicely! Enjoy
Questions & Answers
How does it work
Good morning, so that we can assist with your enquiry please call our customer care desk on1300 739 033 and one of our friendly consultants will explain the features and benefits to you. Thanks the team at Everdure.
Where can I purchase a hotplate for a everdure neo buddy? I have 2 grill plates but want one of each.
Did you check bunnings? I've bought mine from gumtree and it comes with a hot plate and a grill in a single tray.
Good afternoon Riaan V,
Unfortunately we do not have a solid hot plate for this model as a spare part it comes with the two grill plates only. Sorry that we are unable to assist you.
The team at Everdure.
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