Fanco Infinity iD DC
- MPN: CFFCINID2LWHSMR
Reviewer Photos & Videos
- Verified
Shocking quality and customer service
I bought this fan after a lot of research, I was looking for a quiet DC fan. The fan had a grinding motor on the lowest speed from the start. The electrician noted that on the invoice and recommended I contact the manufacturer as it's a fault with the motor. This was after the summer, so a few months later I get around to contact Fanco. I take a video of the issue and they respond with this nugget: it's normal for fans to make noise and they dont't think there's any issue and they refuse to do anything about it.
The fan can't be used on the lo...
Read morewest speed since the noise is constant and very audible. I'm shocked at the company's attempt at gaslighting me instead of fixing a very obvious fault with their product. If you're contemplating buying a Fanco fan, I suggest you take your money elsewhere. $360 for a faulty product and disgraceful customer service!Purchased in at Universal Fans for $360.
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The company refuses to acknowledge there is a fault and a warranty issue, therefore skirting their responsibilies. They offered to replace the receiver (when the fault is with the motor), and advised ...
Read morethere would be no further replacements under warranty. They seem to be wilfully ignorant that consumer rights under the Australian Consumer Law supersede any retailer or manufacturer warranties. They offered a refund if I return the item to their warehouse - that assumes I would absorb the electrician costs of installing and uninstalling the product, which I will absolutely not. We're not going to reach any agreement until Fanco comes up with a solution that doesn't leave me with any out of pocket costs. It's surreal that I have to put up with all of this in the first place.Hi There,
We are sorry we have not been able to meet your expectations. We will not be engaging in a discussion over the detail of what has happened in this forum, but we would like to clarify that m...
Read moreany of your references to our comments and actions have been taken out of context.- 2 reviews
Fantastic Ceiling Fan
The fans are Fantastic, excellent quality, reliable and easy to install. I would highly recommend!
Purchased in .
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- 2 reviews
Great fan and features!
Once we managed to pair the fans with the app after being guided by fanco’s great customer service, we were totally thrilled with our fans. We love the look as well as the features offered which can be accessed via the remote control and the tuya app. The video attached was provided to us by Ron at Fanco and shows you how to pair the fan to the app. Definitely recommended!
Purchased in .
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- 4 reviews
- 1 like
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Elegant and ticks all the boxes!
Such a sleek modern fan! We have it in our bedroom and I love that it has a an extra gentle and slow speed on low which we have used heaps, but also has a great airflow on the higher speeds, just haven’t used them much being in Melbourne! Extremely quiet and perfectly balanced. The remote feels sturdy not cheap like our old fan remotes and is easy to use, love that it is also so stylish and when it’s in the cradle you don’t see the cradle just the remote. The Smart app has been handy as we leave the remote on the wall and can just use our phones if in bed. Took a few goes to get it connected but we got there. Really does tick all the boxes and with style!
Purchased in at Universal Fans for $389.
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- 2 reviews
Excellent unit
Bought the Smart DC Fan and am extremely happy, much quieter than the previous AC fan. At full speed we still get wind noise but that is to be expected.
Installation was quite easy. Overall a very good unit.
Purchased in at Fansonline for $414.
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- 2 reviews
Awesome Fan - Great for Homes
Bought one fan for a 30sqm room. Like all other reviews, it is definitely quiet even at highest speed is great, aesthetically pleasing and a joy to have. Great for humid days, nights or just hot days. I bought the 54" with the remote function. Remote is easy and simple and can be wall attached by yourself. After the install, the electrician enjoyed cooling off with it.
- Incentivised Review No
- 3 reviews
A perfect fit.
Very happy with our purchase. The fan is very quiet, looks great, and being able to select the colour tone means we can match it to other lighting easily. A great product.
Purchased in at Fansonline.
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Thanks Daz!
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- 9 reviews
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Quiet yet powerful
Bought 3 of these fans in March 2021 from Fansonline and we are very happy with them. They were for 3 bedrooms, so operating quietly was important, and they are indeed quiet. The electrician was very happy too as he said they are an easy fan for him to install. I like the stylish look of the fan in the room, and they are very powerful at top speed. They come with remote that has a wall cradle, which you can put by the door, or by the bedside, which we did, and find very handy. If you walk into the room in the dark you can still flick the normal...
Read more wall switch and the lights will come on. The light on the fan has a dimmer, and choice of 3 different warmth settings (cold light, warm light) and the speed of the fan is variable. Can highly recommend this fan.Purchased in at Fansonline for $379.
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Thank-you!!!!
very sleek and modern
Just purchased Franco Smart Fan. Very impressive sleek line and it gives very effective air movement even on mid settings. Very simple to use manually, but has also has a smart app to use from phone. The fan is so quiet! It's difficult to know if it's actually on and there is no vibration or humming. So pleased we actually replaced our old fan. Excellent product, thanks. Would certainly recommend it.
Purchased in .
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Hi Wendy thanks so much! What lovely feedback =)
Find out how Fanco Infinity iD DC compares to other Ceiling Fans
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- 2 reviews
Lots of settings, really quiet!
We decided to opt for the newest model, with the different light settings, ( bright/soft) they cost a little more but were worth it- as the blue bright light is really bright so it's good to have the option of a yellow softer light. We purchased three fans and all are working extremely well. Definitely the quietest fans i've ever come across. Make the rooms so much cooler. In the hight of summer they've made the difference from a bad to good nights sleep. They are also extremely good looking fans. We're very happy.
Purchased in at Universal Fans.
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Thanks Emily!
- 2 reviews
- 1 like
- Verified
Recommended!
Got the fan for my mum’s bedroom. Just the perfect size. Impressed with the quality of the fan, 6 speed settings. There are 3 lights options you can choose from and they are dimmable. The remote keeps the last light setting with the on/off button. Also it is great that you can control the fan from your phone, you only need to download the app. What else could you ask for? I’m really happy I purchased this fan!
Thanks Sofia, much appreciated!
Questions & Answers
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Details
Category | Ceiling Fans |
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Features | DC Motor, Lights, Remote Control and Timer |
Number of Speed Settings | 6 |
Manufacturer Warranty | 5 year(s) |
Colour / Finish | White |
Construction | |
Blade Material | Plastic |
Blade Diameter | 1,220 mm |
- MPN: CFFCINID2LWHSMR
Extra Information
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Hi There,
Thanks for your review, we will take your feedback on board. ...
Read more We have checked in on your case and can see the Customer Service team has offered a replacement of the receiver (including installation) or a refund. We hope to be able to keep working through this with you to come to a satisfactory resolution. For further assistance please contact us at https://www.fanco.com.au/contact-us/ Regards, The team at Fanco