Fans City

I ordered the Milano Slider Junior fan and some initial problems were dealt with professionally and in a timely manner. Many thanks to Arup and Martin for their help. Fan looks and sounds great (i.e. silent!)

Just received our two Milano Slider Junior fans in walnut/aged pewter with extra long extension rods. Arup was excellent to deal with - professional, helpful, and arranged for prompt interstate (WA) delivery. Fans look beautiful and can’t wait to get them installed. All round great service.

Great service providing the right advice pre sale. Great service providing ongoing advice and care after I installed and had a few hiccups - at no fault of the fan or Fan City. Very impress and highly recommend.

We purchased the fans just less than a year ago and they are excellent. For some reason they stopped working, they then worked but the remotes were operating in a bizarre way. Arup was patient and explained how to correct this over the phone but this didn’t work, he sent out his electrician, who rectified the problem immediately and efficiently. I thought their professionalism and customer service was outstanding.

Arup from the Waterloo showroom extremely helpful. Great products, service and delivery to Coffs Harbour was very fast. Very happy!

Purchased three Milano ceiling fans just before Xmas - excellent product so quiet and look elegant. Arup was extremely helpful and was immediately responsive for advice during installation. Would highly recommend both product and business and will be returning for more.

By the time the other suppliers had replied to my questions, I'd purchased from Fans City. The first response from the "others" was an automated email telling me to expect a follow-up and this did "eventually" come

The Milano fans, both with and without light, have exceeded expectations.
Likewise the great service from Arup at Fans City Waterloo.
Can recommend both.

Fans City was recommended by a friend who had used them. Arup at Fans City is helpful and runs a very efficient operation. I would also recommend his preferred electrician, Micheal. The Milano Slider Junior Full Moon fans we installed are beautiful, pieces of sculpture that just blend into our interiors, and are very quiet. We made our job more complicated by first installing two 60cm fans in our bedrooms, and subsequently deciding they were too big. So we ordered two 52cm fans for the bedrooms and moved the 60 cm fans into our lounge and d...

I think it is important to praise good service when I experience it and with Fans City their service was, simply put, better than good, it was great. I ordered three fans yesterday afternoon and they were delivered to my door in Melb. this morning. It doesn't get better than that. I cannot recommend them highly enough.
Kind regards,

Fantastic fan and Arup was so helpful! We were renovating and lost some parts for our fan in the process - Arip had all the spare parts and replacement remotes on hand. He could not have been more accommodating. Excellent product, excellent customer service.

In 2022 we bought 3 Milano Slider Junior fans for our living areas. We love the look of them and particularly love how quiet they are - not a single sound. Arup was very helpful to us when we were choosing them.

We were so happy with Arup’s knowledge and expertise that today we returned to discuss and purchase some other fans for our bedrooms. Once again we were very pleased with his advice and service and have walked away with 3 Milano Elite fans.

If you want good quality, reliable fans at affordable prices, we highly recommend you chat to Arup.

In 2017 we purchased 3 x DC Fans for kids bedrooms. The fans are quiet, energy saving and reliable. A couple of weeks ago one of the boys broke a fan blade. Well after the warranty period had expired, Fancity replaced the blade for nothing, including postage. Great friendly and prompt service. You have a customer for life. Thanks Fancity!

We bought 2 Milano Junior Slider fans from Arup last week. When our electrician was installing them, he said they were the best built fans he had ever come across. So yesterday we went back and bought a 3rd fan ! Arup was so helpful during our 2 visits. We can highly recommend the fans and his service.

Thankyou so much for your fast and excellent service in delivering our fans (Milano slider junior full moon DC). We had them installed this week and they are so efficient and quiet that we ordered another one! I have been searching for just this type of product for a while now and a friend recommended it. Couldn't be happier. Thanks again!