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Physical store, Online storeMaddy S.Greater Melbourne (Metropolitan), VIC
Terrible customer service
rang the store to ensure a dress was in stock prior to purchasing, the lady responded ‘yeh most likely’.... so I purchased it for $340. They didn’t update me with shipping info for 3 days. I emailed to say ‘when will this be shipped and will I receive it by the weekend’. Of which they replied ‘we have refunded your dress’ with NO explanation as this is not what I wanted. It is for a wedding in months! Then I checked the site and it is no longer available. Presume it was not in stock but the lady couldn’t be bothered looking. Totally misleading and terrible customer service! Still haven’t received my refund either. And they have stopped replying to my emails. Would never shop here again
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LeaSydney Surrounds, NSW
Still waiting 20 days for my refund
Purchased a dress on line and needed to return it. The very next week went into the store and purchased another dress, so now I have spent just under $600. Yes they were great in store however I am still waiting on my refund from the first dress. I will never recommend this store or use them again.
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Madison M.New South Wales
Worst customer experience do not order online
I am very shocked to have ordered a dress for a wedding three weeks ago to only have my status changed to refunded today! I am frustrated and angry because i am suppose to be a bridesmaid at a wedding in 1 months time and now have no dress! If there was never any stock in my size and or dress it should not be able to be purchased online!!! Now i have nothing and the original brand has completely sold out. I am very stressed and angry with the lack of communication and empathy given to customers. Learn how to care about peoples needs. Never shop here again.
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MollySydney, NSW
Terrible store with an assistant who was discriminating against a baby.
Today I visited this store. The assistant told us if we wanted to try on a Shona Joy dress it was a $50 charge. We then asked to look at a Shona Joy dress in pink and she told us that it would cost $50. I’m sure Shona Joy would not be thrilled with this cost. My 8 month old Grandson was sitting on my knee, on a couch away from dresses and change rooms. He was not crying or being any trouble at all and the shop assistant asked me to take him out of her shop. She said that babies were not allowed. Discrimination against a little baby sitting happily on my knee. Disgraceful! Do not support this shop.
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Worst shopping experience
After an hour drive, we arrived at the store,
Upon arrival we were asked to leave as we didn't have an appointment. The store was empty!! Very rude manager showing no compassion towards my obviously upset and emotional daughter. The store remained empty for 40 minutes whilst we waited outside. Fancy turning away business!! Anyway, we ended up buying the same dress we went in for at White Runway at half price and with wonderful service!! Turns out being kicked out was a blessing in disguise!!
I'll never set foot in that horrid store again!!
2 comments
Unless actually pressing on the appointment TAB there is nowhere on your homepage that states APPOINTMENT ONLY, in fact it clearly says "visit our Boutique" not, make an appointment to visit our Bout... Read more
ique. I would suggest that you correct this on your website to make it clearer for future customers. And as far as Isabel is concerned - it had nothing to do with her experience in customer service, rather her empathy and compassion in serving us, she's a lovely young ladySimilar opinion? Write a review on ieatwords.com.au!
Frustrated CustomerSydney
- 2 reviews
- 3 likes
Highly Reccommend
The atmosphere was so relaxed and Lana who assisted us could not have been nicer. Compared to other bridal appointments this was the most enjoyable. I also found my perfect dress, they have a beautiful selection. Could not recommend this place more, Lana was such a pleasure to deal with and was not pushy at all.
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JanetSydney, NSW
Amazing service! Great selection!
I can not thank these girls anymore for their great service. Very friendly and helpful. Absolutely recommend everyone to come here. Can’t wait to wear my dress to my brothers wedding. Thank you for everything. Will definitely be coming here again.
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OutbackgirlFar West, NSW
- 2 reviews
Customer service needs improving
Had a lovely girl who went over the top to assist me choosing my dress even measuring me for the dress to fit me.
I paid a deposit, no problem.
Paying the balance was a drama because I needed to pay by direct deposit not credit card and this seemed to be too difficult. Getting text messages was impersonal.
Later I was provided the bank details although they weren't very happy.
A couple of months later I receive my dress, posted 1200km to me in a bag that was ripped! Thankfully the dress was intact but I almost lost the crystal belt through the...Read more
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Tasha RRouse Hill
Beautiful dresses and fantastic staff!
Large selection of beautiful dresses! The staff are super welcoming and I would highly recommend going here. Great service and you are guaranteed to walk out with a nice dress.
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saraTullamarine
I had such an amazing experience !
The product range at Fashionably Yours is second to none ! You are literally spoiled for choice no matter what style of dress you are looking for, this boutique has it all. The sales team are amazing, helping you every step of the way. I am so happy I took the time to visit this store, I will definitely be back. The quality and prices are sensational. A big thanks to the whole team at Fashionably Yours for helping me find the perfect dress !
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KerrieSydney
Fantastic customer service
What a fantastic little hidden gem. The store is beautiful and the experience provided by the sales staff especially, Lana was fantastic. From the moment I walked in she was very welcoming and attentive. Her knowledge of the products and her advice was exceptional. She made the process of finding a style and colour to suit me very easy. She has wonderful customer service and I would highly recommend the store and Lana for the purchase of your next special gown.
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AlanaRoseville
- 3 reviews
Lovely hidden gem!
- It was very easy to navigate the store (tidy, smells nice, organised)
- Beautiful range of products
- Top notch quality of product I bought
I bought a beautiful evening dress from this place and I was lucky they had it in my size I am very happy with it and it was a last minute purchase so I was very stressed about not finding anything for the event but the staff were very helpful and found me something in the style I wanted:) thank you so much will definitely recommend you to my girlfriends!!
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RosieMustLoseWeightSYDNEY
- 2 reviews
Such amazing customer service!!!
I bought these dresses for my bridesmaids with the help of the lovely ladies at Fashionably Yours. The colour and quality of this material is just so beautiful and high quality. The cut of this dress is also so flattering on all my girls as it really accentuates the waistline. Fashionably Yours packaged the dresses so well and shipped them to me so promptly and hassle free! :)
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Disgusting company
Ordered a bridesmaid dress. Arrived by post and was terrible quality. Really badly made. They refused to take it back and offered no refund or alternative option as I didn't want the dress. It was not suitable for a wedding. Do not buy from this company. You have been warned. You will just be ripped off.
1 comment
Fashionably Y.Fashionably Yours
Hi Becca,
We have had no record of any customer approaching us in the past few months about the issue you raised in your review. Can you advise your order number here or message us so we can help you... Read more
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TKYSydney
Terrible Customer Service
First contact was great, very helpful, I told them what dresses I was after and whats size, they told me they had the dresses in stock (different colour) but to come in and try it on, I made and appointment to go in the next day and checked with them again before going in if they definitely had the dresses and they said yes. I also told them I was going with a pram..
Got there and realized there were stairs and obviously no pram access, I had told them on email I was coming with a pram, if they had told me not to then I would of left my son at...Read more
1 comment
Fashionably Y.Fashionably Yours
Hi Taleen,
We are sorry to hear your order didn't meet your expectations. When you called to request to try on the JX1088 navy in size 18. We advised you we have a gold in 18, navy in 14 on the floor... Read more
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Toots
- 2 reviews
Excellent service and quality
I made an appointment and purchased two dresses from fashionably yours, and the two woman there were absolutely helpful and understanding to my needs, and delivered the right size and color as promised,I changed my mind about the size of one of the dresses and asked them if they would exchange for a bigger size, they immediately replied and said yes, I recommend this place to everyone looking for a beautiful dress for all occasions, so much to choose from with reasonable prices
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Excellent service
Went in needing a formal dress for a special occasion and was overwhelmed by the ease of my shopping experience.
The staff were amazing, helpful and kind. It was a really positive experience and I'm so happy and will shop again and recommend to anyone!
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Mari JaySydney
Will certainly be back!
Their online dress try on process is fantastic for evening gowns! You usually only see this service on stores like Princess Polly but to see a wedding and evening wear boutique have this is great!
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KizSydney
This retailer is AMAZING at showing how poor they are at planning !
Booked three weeks in advance and some clown calls less than 24hours before the booking to say that they don’t have the dresses I want. What kind of joke is this place! Will make sure every one I speak to about my wedding knows not to bother with this retailer.
1 comment
Fashionably Y.Fashionably Yours
Dear Joanna at [email protected]
We have discontinued the Miss Holly range 4 weeks ago and moved the left over stock to the sale page. In the sale page it clearly states that the sale range... Read more
is not displayed at our retail store in Wahroonga. Please buy online only. As we dont have enough space to keep all stocks in our retail store.Similar opinion? Write a review on ieatwords.com.au!
Great service and fast delivery
My expirience with Fasionably Yours was great. They were easy to contact over the phone and very accomidating. Delivery was fast and without issue. The dressess were top quality and exactly what I was after. I would definitely recomend to everyone. Thank you for the dressess!
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Questions & Answers
rachasked
How Long does it take for shipping to Perth and what's the longest amount of time it could take?
1 answer
Fashionably Y.Fashionably Yours
Hi Rachel,
Have responded via text message as well! But we can express ship the item to you today so you will receive it as soon as tomorrow or Friday!
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Fashionably Y.Fashionably Yours
Thank you for reaching out.
In order to continuously provide all of our clients with a high quality experience, we operate by appointment only - as stated on the homepage of our website and on all of our social media channels.... Read more
We always try to accomodate for walk-in’s when possible, however, unfortunately when a bride books an appointment with us we not only wish for her to have the ultimate experience but we are never sure of how many people she will bring with her (on most cases she can bring up to 10 people). Bridal fittings and appointments are a very important time in a woman’s life and hence, we always aim to ensure that the atmosphere in our boutique is calm, relaxing with all attention and staff being readily available to assist if required. Unfortunately, we cannot control if our clients will be running late, as she was. Isabel is one of our new staff and has not yet completed her training as a stylist hence, we have not requested her to serve any of our clients until she has. However, it was very kind of her to help you. Please understand that almost every bridal boutique requires an appointment for the above reasons with the majority not allowing for walk-in’s if they have booked appointments during those times. We are happy that regardless, you were able to find the perfect dress for your special occasion and we wish you a wonderful time at your event.