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Reviews

3.8

158 reviews
5
(105)
4
(3)
3
(1)
2
(5)
1
(44)
  • Product Quality
    3.0 (5)
  • Return Claim MadeYes (3) · No (5)
  • Sizing True to size (2) · Very small (1) · Slightly small (1)
  • Product Appearance As advertised (60%) · Not as advertised (40%)
  • Shipping
    2.0 (2)
  • Customer Service
    2.3 (3)
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Maddy S.

Maddy S.Greater Melbourne (Metropolitan), VIC

Terrible customer service

published

rang the store to ensure a dress was in stock prior to purchasing, the lady responded ‘yeh most likely’.... so I purchased it for $340. They didn’t update me with shipping info for 3 days. I emailed to say ‘when will this be shipped and will I receive it by the weekend’. Of which they replied ‘we have refunded your dress’ with NO explanation as this is not what I wanted. It is for a wedding in months! Then I checked the site and it is no longer available. Presume it was not in stock but the lady couldn’t be bothered looking. Totally misleading and terrible customer service! Still haven’t received my refund either. And they have stopped replying to my emails. Would never shop here again

Shipping
Return Claim MadeYes
Product Appearance Not as advertised
Lea

LeaSydney Surrounds, NSW

Still waiting 20 days for my refund

published

Purchased a dress on line and needed to return it. The very next week went into the store and purchased another dress, so now I have spent just under $600. Yes they were great in store however I am still waiting on my refund from the first dress. I will never recommend this store or use them again.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
See all answers
Madison M.

Madison M.New South Wales

Worst customer experience do not order online

published

I am very shocked to have ordered a dress for a wedding three weeks ago to only have my status changed to refunded today! I am frustrated and angry because i am suppose to be a bridesmaid at a wedding in 1 months time and now have no dress! If there was never any stock in my size and or dress it should not be able to be purchased online!!! Now i have nothing and the original brand has completely sold out. I am very stressed and angry with the lack of communication and empathy given to customers. Learn how to care about peoples needs. Never shop here again.

Product Quality
Return Claim MadeYes
Product Appearance Not as advertised
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Molly

MollySydney, NSW

Terrible store with an assistant who was discriminating against a baby.

published

Today I visited this store. The assistant told us if we wanted to try on a Shona Joy dress it was a $50 charge. We then asked to look at a Shona Joy dress in pink and she told us that it would cost $50. I’m sure Shona Joy would not be thrilled with this cost. My 8 month old Grandson was sitting on my knee, on a couch away from dresses and change rooms. He was not crying or being any trouble at all and the shop assistant asked me to take him out of her shop. She said that babies were not allowed. Discrimination against a little baby sitting happily on my knee. Disgraceful! Do not support this shop.



Customer Service
Return Claim MadeNo
Store LocationFashionably Yours Wahroonga

Worst shopping experience

published

After an hour drive, we arrived at the store,
Upon arrival we were asked to leave as we didn't have an appointment. The store was empty!! Very rude manager showing no compassion towards my obviously upset and emotional daughter. The store remained empty for 40 minutes whilst we waited outside. Fancy turning away business!! Anyway, we ended up buying the same dress we went in for at White Runway at half price and with wonderful service!! Turns out being kicked out was a blessing in disguise!!
I'll never set foot in that horrid store again!!

Customer Service
Return Claim MadeNo
2 comments
Fashionably Yours
Fashionably Y.Fashionably Yours
Charb
Charb
Frustrated Customer

Frustrated CustomerSydney

  • 2 reviews
  • 3 likes

Highly Reccommend

published

The atmosphere was so relaxed and Lana who assisted us could not have been nicer. Compared to other bridal appointments this was the most enjoyable. I also found my perfect dress, they have a beautiful selection. Could not recommend this place more, Lana was such a pleasure to deal with and was not pushy at all.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Janet

JanetSydney, NSW

Amazing service! Great selection!

published

I can not thank these girls anymore for their great service. Very friendly and helpful. Absolutely recommend everyone to come here. Can’t wait to wear my dress to my brothers wedding. Thank you for everything. Will definitely be coming here again.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Outbackgirl

OutbackgirlFar West, NSW

  • 2 reviews

Customer service needs improving

published
Product Quality
Return Claim MadeNo
Sizing Slightly small
Tasha R

Tasha RRouse Hill

Beautiful dresses and fantastic staff!

published

Large selection of beautiful dresses! The staff are super welcoming and I would highly recommend going here. Great service and you are guaranteed to walk out with a nice dress.

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sara

saraTullamarine

I had such an amazing experience !

published

The product range at Fashionably Yours is second to none ! You are literally spoiled for choice no matter what style of dress you are looking for, this boutique has it all. The sales team are amazing, helping you every step of the way. I am so happy I took the time to visit this store, I will definitely be back. The quality and prices are sensational. A big thanks to the whole team at Fashionably Yours for helping me find the perfect dress !

Kerrie

KerrieSydney

Fantastic customer service

published

What a fantastic little hidden gem. The store is beautiful and the experience provided by the sales staff especially, Lana was fantastic. From the moment I walked in she was very welcoming and attentive. Her knowledge of the products and her advice was exceptional. She made the process of finding a style and colour to suit me very easy. She has wonderful customer service and I would highly recommend the store and Lana for the purchase of your next special gown.

Alana

AlanaRoseville

  • 3 reviews

Lovely hidden gem!

published

- It was very easy to navigate the store (tidy, smells nice, organised)
- Beautiful range of products
- Top notch quality of product I bought
I bought a beautiful evening dress from this place and I was lucky they had it in my size I am very happy with it and it was a last minute purchase so I was very stressed about not finding anything for the event but the staff were very helpful and found me something in the style I wanted:) thank you so much will definitely recommend you to my girlfriends!!

RosieMustLoseWeight

RosieMustLoseWeightSYDNEY

  • 2 reviews

Such amazing customer service!!!

published

I bought these dresses for my bridesmaids with the help of the lovely ladies at Fashionably Yours. The colour and quality of this material is just so beautiful and high quality. The cut of this dress is also so flattering on all my girls as it really accentuates the waistline. Fashionably Yours packaged the dresses so well and shipped them to me so promptly and hassle free! :)

Disgusting company

published

Ordered a bridesmaid dress. Arrived by post and was terrible quality. Really badly made. They refused to take it back and offered no refund or alternative option as I didn't want the dress. It was not suitable for a wedding. Do not buy from this company. You have been warned. You will just be ripped off.

1 comment
Fashionably Yours
Fashionably Y.Fashionably Yours
TKY

TKYSydney

Terrible Customer Service

published
1 comment
Fashionably Yours
Fashionably Y.Fashionably Yours
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Toots

Toots

  • 2 reviews

Excellent service and quality

published

I made an appointment and purchased two dresses from fashionably yours, and the two woman there were absolutely helpful and understanding to my needs, and delivered the right size and color as promised,I changed my mind about the size of one of the dresses and asked them if they would exchange for a bigger size, they immediately replied and said yes, I recommend this place to everyone looking for a beautiful dress for all occasions, so much to choose from with reasonable prices

Excellent service

published

Went in needing a formal dress for a special occasion and was overwhelmed by the ease of my shopping experience.
The staff were amazing, helpful and kind. It was a really positive experience and I'm so happy and will shop again and recommend to anyone!

Mari Jay

Mari JaySydney

Will certainly be back!

published

Their online dress try on process is fantastic for evening gowns! You usually only see this service on stores like Princess Polly but to see a wedding and evening wear boutique have this is great!

Kiz

KizSydney

This retailer is AMAZING at showing how poor they are at planning !

published

Booked three weeks in advance and some clown calls less than 24hours before the booking to say that they don’t have the dresses I want. What kind of joke is this place! Will make sure every one I speak to about my wedding knows not to bother with this retailer.

1 comment
Fashionably Yours
Fashionably Y.Fashionably Yours

Great service and fast delivery

published

My expirience with Fasionably Yours was great. They were easy to contact over the phone and very accomidating. Delivery was fast and without issue. The dressess were top quality and exactly what I was after. I would definitely recomend to everyone. Thank you for the dressess!

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Questions & Answers

rach

rachasked

Fashionably Yours

How Long does it take for shipping to Perth and what's the longest amount of time it could take?

1 answer
Fashionably Yours
Fashionably Y.Fashionably Yours

Hi Rachel,

Have responded via text message as well! But we can express ship the item to you today so you will receive it as soon as tomorrow or Friday!

Get an answer from our members and Fashionably Yours representatives

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