They had my other beneficiary name incorrectly spelt on my profile. When I inquired about it the lady whom I spoke with she insisted that's how i wrote it on my form. I told her I have checked that and that beneficiary is my daughter how in the world I will spell her name incorrectly because I named her. So she asked me to mail another form which i did immediately and mailed to them it has been 4 mos now since I mailed my form to them but they haven't updated it!!!! What a shame!!! its only a name change which can be done as easy as 123 but they are so incompetent about it so how we gonna trust them of our hard earned super if that single thing they cannot do it properly!

Difficult to transfer funds out of first state super.
Been an ongoing issue for the last 6 months as there is always some glitch..
Has costed me so far around about $4000 from fees that first state is charging from still having an account with them.
Don't bother sending a response to this first state super offering to help.... This review is in response to your lack of assistance via the various phone and email correspondences ..

I am in the process of combining all of my super accounts into a single account. I have had 4 different super providers from different jobs over my working life. All of the other providers it was incredibly easy to transfer into my new account, no fees and done instantly.
First State charge $36 and also force you to provide 100 points of certified identification - Eg copy of passport etc signed by a JP.
I think its terrible service. I didn't need to provide this certified identification to open the account and they are also going to charge me to transfer my own money, despite all of the fees they have already taken. Other Super Annuation companies make it so easy to transfer, I feel like First State intentionally make it hard.

Very surprised by the low comments here.

With respect to those who claim that they aren't prompt, I disagree factually, but also note that to some extent that is what we want. If my super fund is paying for spare capacity staff to answer phone calls on the first ring, they don't have the right approach to super.

If you want a low cost, high performing fund, this is great. On the odd occasion you need to call, you may have to wait until the second or third ring before someone picks up.

No helpful assistance, don't use them, sorry I ever used first state, ok to put money, no help at all when you need to take money out.

I did a short contract job at a hospital and they automatically contributed super to this fund. I contacted them a few months later to remove the money. 950 had been contributed by the employer and the balance after 2 months was less than 650. They had quite a few "Fees" and fell back to memorized phrases like "price fluctuations in the market". I will never use this super fund again and will be very careful whenever doing payg short term contracts in the future.

I have tried several times to have the insured amount reflect my actual salary. Each time I’m
Told no, and the amount remains at my salary of ten years ago. The fees have gone up though.

I needed some financial advise and set up a telephony consultation with [name removed]
Representative of First State Super Financial Services Pty Ltd.

He is super rude and did not helpful at all. Instead he put me in a kind of questions where I felt like I am a dumb person. Really rude personality and answered all my questions with lack of knowledge and no support at all

They never give you the right answer, to much information, nothing clear and very confused representative.
Never to be trusted. Bye.

For an industry fund that is FOR THE PEOPLE, there is very little transparency on my account activities. There is no way that I can see an activity statement which shows when and how much contributions are received, what fees I'm paying, how much in taxes etc. All it shows is my balance which isn't all that useful. It also doesn't show who my nominated beneficiary is after I had sent in the signed forms. When I compare to my husbands super (another industry super), everything about them seems so much better. I've been disappointed with their service for over a year now, moving my super to them!

Two years ago my review of the Customer Service was scathing - but I am happy to be able to write that my last two recent transactions have been smooth, quick and easy. I am a happy customer at last!

I asked for a free advice with a financial planner. This free advice posting appear in my workplace.
So I went to the meeting, they try to make sign a document for advice fees for $ 1600,00 which I refuse to do it
so they took the money any way without my consent. So I transfer my funds to another better and safe fund.

I wonder if Michael Dwyer is aware of how mercer administration is destroying the reputation of first state super with the way it handles its cases.

I posted a negative review about First State Super Financial Services. They replied Thank you for your contribution. They said they sent me a message to resolve my issues. They lied to me. No message was sent. They just don't care. My negative review has now disappeared from the internet. Terrible service.

Error in my first name cannot be corrected. Several phone calls and letters. Still no solution it's been over 2 months. You have to send a letter to make a complaint and no response even when received. They keep requesting information I've already sent to them. I'm out. Terrible service and organisation.

Having been waiting 2 years for death Benefits to be paid and just when you think it is going to happen another issue! This has become a joke! We have never had this problem with other super funds. It is now to the point that we will take legal actio.