I sent my forms in nearly a month ago for withdrawal of my fund balance. I have now rung 3 times each time being told that my forms are on file but due to a computer problem my funds could not be released. Apparently a switch over to another computer system has caused problems calculating the taxable component of my fund. Their problem, not mine. How about paying me my money and worrying about fixing the problem later. By the way there is no tax payable on my super as I am over 60 and retired and withdrawing the full balance.

One phone call and nine emails later I'm still waiting for my paperwork to start an income stream it has been approx 6 weeks and not one reply to any of my emails .... Judith Shalders

it has been at least five weeks since i phoned requesting paperwork re income stream,i have also sent at least seven emails and have had not one acknowledgement. i am now retired and want to access my super ASAP...This is not a difficult request but for some reason i am being ignored!!!! i am seriously thinking when i do hear from you to put all my super into another fund,this is very poor service ......

Took 4 month to do what they are required by law to do in one week. No access to complaints, can't go past the so called supervisor, can't talk to administration and only threats to go to the ACCC and talk back radio gets them going.

I sent them a request to split my salary sacrifice with my wife in August. This was not done until October, I called and was told they received my request but has not processed it, they assured me this would be done immediately. And now in November it was still not done. I sent a complaint in their web site and never heard from them. I filled in a complaint form and sent to them and is still waiting for a response.

Cannot obtain paper copies of recent statements. Staff are always rude and wanting to pass the buck rather than resolve issues. Incompetent. Very unimpressive. Stay clear of this superannuation fund. There are always excuses for them not to respond to emails. Very few First State Superannuation seminars held in Victoria. They do not simply care.

I have just walked away from an appointment with a FSS "advisor",at penrith.
He had no interpersonal skills, spoke to me like I was wasting his time, and was belittling in his responses. No information was forthcoming unless I paid $2500, for a plan. I don't object to a fee for services, if I have an idea of what the plan/ options might encompass.
This information was not forthcoming.
Would you pay someone this money when you don't know what you will get for it?? He was brisk, rude and quite obnoxious, and I would never trust him to manage my life savings.

I have found FSS to be be very member focussed and cheaper than alternatives. Specific issues have included the new pension and contribution rules where they provided very useful advice. Ive found their new website and investment updates great

Tried to merge defined benefit fund with associated accumulation fund. Both funds have the same name, same TFN, same address, same DOB, in fact they send both statements in one envelope. Transfer was denied because the prove of identity document had a preceding preferred name, the rest of name is similar. Lost valuable time and money as was OS for lengthy holiday, transfer was timed to market condition. Cannot understand this pedantic and illogical non action. Can some body explain? Now considering rolling over to another fund given the mediocre performance over time.

Information given for my financial needs was generic and useless. For more detailed advice I had to shell out $2,500. Why throw good money after bad? I think I will be setting up my own fund.

When it came time to move on to a transition to retirement I had a wonderful young man help. He has since resigned unhappy with the companies policies. I have had little to no help from a person assigned to me that I cant understand. I tried to get someone else to help but was pushed back to this assigned person. I have only received promotional emails and when I should have been given advice I was missed at a loss of over $3000 dollars paid in tax that should not have happened. Incompetent I would say yes, inept service I would say yes, terrible Website support once again yes. If I could work out how much I would lose by leaving them I would but also not easy. Maybe I should have made this no star rating.

Just like someone else here, I also used the unit price charts to make decisions, and decide on super mixes. They have removed these. The new charts are no good. Obviously they are ignoring people who want there back. Very disappointing. I will move my super if these are not returned.

Made it almost impossible to retrieve my deceased mother's funds. Almost 8 months after her death they commanded we provide photo ID for her, which we did not have. Each time we satisfied their requirements they would come back with more. Genuine thieves. Disgusting and inconsiderate.