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19 questions from our users
Glennasked
Hi there, I have a F&P 5.5Kg WA55t56GW1 washer which is a few years old and hasn't given us any problems at all. Just now, it has started beeping every 45 seconds without fail. I have unplugged the power lead from the wall but the sound continued. Could anyone assist with the reason for this please?
Thanks,
Glenn
No answers
Danielle C.asked
Hi I have a Fisher and Paykel washsmart 8kg machine now when I try to turn it on the key lock button lights up but it won't turn on so I have to unplug it to get it to go. I tried holding the power button for 3/5 seconds to unlock the key lock but that didn't work either so what am I to do???
No answers
Ottoasked
The power is on, all lights on but when i press start its on and off. Any idea why its not on please?
No answers
Jeffasked
I have a 5.5kg F and P Smart Drive Pride.
The water starts filling and then the taps click on and off repeatedly before it all stops and beeps constantly every second.
Any ideas?
No answers
BayBay_KCTMNasked
what does it mean when you plug your fisher & paykel 5.5kg top loader washing machine and it beeps but no power lights come on?
4 answers
I have the bigger model, but I assume that you will need to call a service person out. Possibly either the electronic program board needs replacing, or once I had a blockage at the rear with the pipe clogged and it possibly did something similar???
If it beeps the the controller has powered up.
Does it play the startup tune?
yes, duisplay pcb faulty
No, possible controller and display pcb
F&P technician usually has both in van stock and can try each and determine fault.
The key lock is on. Turn it off
Angela Masked
My machine suddenly during a cycle stopped and constant beeping. Will now not work! Any ideas?
2 answers
Define "now will not work?"
Will not turn on, will not select, will not fill, will not wash, no lights on panel?
My machine suddenly stopped during a cycle and and beeping. Will not do anything now, but beep
samasked
The alarm came on this morning even though it was not in use and now it won't do anything ??
3 answers
Hi Sam, I'm sorry I don't have an answer but our machine just did a similar thing. I washed a load the next day I went to wash another load and there is absolutely nothing going on at all. I push start and there are no lights at all. It seems that it's died. Any luck or answers with yours? Chris
Hi Sam, I'm sorry I don't have an answer but our machine just did a similar thing. I washed a load the next day I went to wash another load and there is absolutely nothing going on at all. I push start and there are no lights at all. It seems that it's died. Any luck or answers with yours? Chris
Hi Sam, I'm sorry I don't have an answer but our machine just did a similar thing. I washed a load the next day I went to wash another load and there is absolutely nothing going on at all. I push start and there are no lights at all. It seems that it's died. Any luck or answers with yours? Chris
Kathyasked
The agitator on my washing machine has split (cracked) on the three lower wings/fins (am not sure how else to describe the problem). I need to replace the agitator, can you please advise what part I need to order as it appears that this machine model has been discontinued. The washing machine model is WA55T56GW1 and the washing machine product number is 92160-A AA. Your advice appreciated.
Please email your response to [email removed]
1 answer
if you ring 1300 650 590 fisher paykel phone number (have your details ready, make & model serial number receipt when you bought it for warranty) or just ring up and inquiry about where and when you can get it fixed up
maybe they might advise you a 3rd party F&P repairer who can fix it
tbo it's a easy fix (i just looked at mine it's a 8.5kg washsmart)
if you need more help send another question
good luck
Deoasked
All the the button are not working. I can't adjust the settings. And how to fix it?
1 answer
Hi Deo,
Try turning it off at the power point and turning it back on again.
Check all hose connections, has the basepacker been removed and is the machine correctly levelled?
I'm not sure if your washing machine is brand new, if yes set up your installation test cycle by
1. Touch POWER
2. Touch both the KEYLOCK and OPTIONS buttons at the same time and hold for 2 seconds.
3. Touch START/PAUSE to start installation test cycle. Any faults will be displayed on the screen and if its all good it will automatically switch itself off after the test cycle.
I hope this helps?? : )
Claire Masked
Leaking water from the bottom and in the last fortnight, it is refusing to finish any cycle length. From the longest through to a short rinse and spin. it's like the washing machine can't go from one washing step to the next, but leaks water. ANY HELP?!
1 answer
Try doing a half size load and see if it will complete. If it still leaks, better call support line! There is something in the washing machine book about water leaking, under troubleshooting I think if I remember correctly!
amandakingasked
I've got a 3year old 5.5kg top load Fisher & Paykel and it's leaking water onto the floor. It started after I washed a bath mat and because it's quite heavy when wet it unbalanced my machine, i just moved it around to get it going again but now it's leaking water. Any ideas what could be causing this?
1 answer
If you would like to arrange a technician to attend to your washing machine, you can call our 24-hour Customer Care Centre on 1300 650 590 and a Customer Representative will assist you with service in your area.
Alternatively, you can search for service in your area by using our online locator at the following link: http://www.fisherpaykel.com/au/support/service-appliances#request-a-service
If there is a Fisher & Paykel technician in your area, a form will be generated which you can complete to submit a service request using our online booking facility. Otherwise, the locator will provide you with the contact details for the Authorised Service Centre(s) near your area.
Hanaasked
My machine is leaking water into the tub. Drips fill the drum. What is the problem?
3 answers
Rudi K.Fisher & Paykel
It is very difficult to make an accurate diagnosis of the specific cause without the benefit of inspecting your appliance.
If you would like to arrange a technician to attend to your washing machine, you can call our 24-hour Customer Care Centre on 1300 650 590 and a Customer Representative will assist you with service in your area.
Alternatively, you can search for service in your area by using our online locator at the following link: http://www.fisherpaykel.com/au/support/service-appliances#request-a-service
If there is a Fisher & Paykel technician in your area, a form will be generated which you can complete to submit a service request using our online booking facility. Otherwise, the locator will provide you with the contact details for the Authorised Service Centre(s) near your area.
Make sure firstly, you turn the tap off after using it. My guess is,it is a solinoid and until that is repaired it will continue to leak. Look online for Fisher and Paykel repairers in your state.
HAve you fixed this yet? mine has just developed same problem.
Wendy Walkerasked
The washer is doing the correct cycle but the clothes have begun to still feel wet at the end of the cycle, and are taking much longer to dry, especially the cotton rich fabrics. Could the spinner be wearing out or is some object maybe caught in the machine that is causing this? Thanks.
2 answers
Your washer to me sounds like it might need to be checked by an expert. Fisher and Paykel have phone numbers on their web site. You don't say how old the machine is so I'm not sure whether your washer is under warranty. I use the 1000rpm on sheets and towels and cotton fabrics on 700rpm. The other cycles I use accordingly. I dont find the fabrics overly wet and I'm able to dry either outside or inside on airers? My washer is an 8kg and I have only had it 6 weeks. I do hope this has been helpful.
GDay Wendy, our machine has the same symptoms. I've checked for blockages in the hoses and, for other reasons, replaced the pump without any change to the dryness after the final spin. Have you had any success in solving the issue? Your advice would be appreciated, Peter
Lesasked
I have a 8kg fisher & paykel but cannot get power to the machine - what would cause this - worked perfectly on Sunday 5/6/16?
5 answers
Rudi K.Fisher & Paykel
It is very difficult to make an accurate diagnosis of the specific cause without the benefit of inspecting your appliance.
If you would like to arrange a technician to attend to your washing machine, you can call our 24-hour Customer Care Centre on 1300 650 590 and a Customer Representative will assist you with service in your area.
Alternatively, you can search for service in your area by using our online locator at the following link: http://www.fisherpaykel.com/au/support/service-appliances#request-a-service
If there is a Fisher & Paykel technician in your area, a form will be generated which you can complete to submit a service request using our online booking facility. Otherwise, the locator will provide you with the contact details for the Authorised Service Centre(s) near your area.
Funny that mine same model did same thing around same date.are they made to do this icant help but wonder so we have to call a technician?
Funny that mine same model did same thing around same date.are they made to do this icant help but wonder so we have to call a technician?
Leeasked
my fabricsmart machine tells me... power cut, re-starting in 10 seconds. Then when it does re start, it does exactly the same thing over and over again so it never spins the clothes dry. Any ideas?
3 answers
Rudi K.Fisher & Paykel
It is very difficult to make an accurate diagnosis of the specific cause without the benefit of inspecting your appliance.
If you would like to arrange a technician to attend to your washing machine, you can call our 24-hour Customer Care Centre on 1300 650 590 and a Customer Representative will assist you with service in your area.
Alternatively, you can search for service in your area by using our online locator at the following link: http://www.fisherpaykel.com/au/support/service-appliances#request-a-service
If there is a Fisher & Paykel technician in your area, a form will be generated which you can complete to submit a service request using our online booking facility. Otherwise, the locator will provide you with the contact details for the Authorised Service Centre(s) near your area.
My washsmart started doing this, tried different power point no difference, doesnt do every single load but when it does do it, it will do over and over again on that load. Did you find out what was wrong?
no i'm afraid it ended up blowing up! the whole electronic board made a loud bang and it was dead. only had it for 3 years :(
Stephen Basked
Hi,
My F& P top loader washer is constantly trying to drain. If it is turned on at the wall but all the lights are off on the panel it makes a constant noise as if it is trying to drain. If you then turn it on and select a wash cycle it will fill and drain at the same time. After the first stage of the wash cycle if finished it will make a an upward beeping sound every 5 seconds. You can move it on to the next stage by pressing the next arrow button but machine will still not fill up as the water will drain out at the same rate as it goes in. The pipe the water goes out of is at a proper height and this has only started happening recently after previously working fine for a few months. Any help would be appreciated.
Thanks
2 answers
Rudi K.Fisher & Paykel
It is very difficult to make an accurate diagnosis of the specific cause without the benefit of inspecting your appliance.
If you would like to arrange a technician to attend to your washing machine, you can call our 24-hour Customer Care Centre on 1300 650 590 and a Customer Representative will assist you with service in your area.
Alternatively, you can search for service in your area by using our online locator at the following link: http://www.fisherpaykel.com/au/support/service-appliances#request-a-service
If there is a Fisher & Paykel technician in your area, a form will be generated which you can complete to submit a service request using our online booking facility. Otherwise, the locator will provide you with the contact details for the Authorised Service Centre(s) near your area.
Hello,
I'm having the same issue....did you manage to fix yours? If so, may I ask what was the problem?
Cheers,
Glenn
Donna Eastmureasked
I have a fisher and paykel top loader 12 yrs old never had a problem but now when starting the machine I can hear the water starting but the flow into the machine is just dripping into the machine have checked hoses and connections but water still not filling up the machine any answers as I don't know whether I should replace it or get a new one It has been a great machine never had any troubles but when turning on you can hear it working trying to fill bit the water is cut off. Any help?
1 answer
I had some thing similar when water pipe repaired outside got mud in it and when pipe was fixed mud still in pipe came through washing machine but all got stuck where water comes out into tub took plastic parts off washed out put back on working again maybe holes in plastic blocked with build up
Jann Taylorasked
beeping when turned on and won't start, what do I do ?
1 answer
Rudi K.Fisher & Paykel
It is very difficult to make an accurate diagnosis of the specific cause without the benefit of inspecting your appliance.
If you would like to arrange a technician to attend to your washing machine, you can call our 24-hour Customer Care Centre on 1300 650 590 and a Customer Representative will assist you with service in your area.
Alternatively, you can search for service in your area by using our online locator at the following link:
http://www.fisherpaykel.com/au/support/service-appliances#request-a-service
If there is a Fisher & Paykel technician in your area, a form will be generated which you can complete to submit a service request using our online booking facility. Otherwise, the locator will provide you with the contact details for the Authorised Service Centre(s) near your area.
KathleenBasked
I have a 5kg machine that has suddenly after 3 years started to have what looks like slime on our sheets. It is not the same as the detergent marks other people report. When the agitator is removed I can see water pooled in the bottom. I have tried running with vinegar and bleach, when i could see it all floating in the water, to no avail. The machine was stored for 3 months earlier in the year. Any ideas what to do?
3 answers
I've recently had my F&P washing machine repaired after the same problem. The repairer said that the best way to keep any machine (of any brand) clean is to run a regular wash cycle using a hot water and dishwashing powder. He didn't say how much dishwashing powder to use but recommended against using too much in case there is too much suds which cannot be completely rinsed as this will add to the problem. Don't put any clothes in the wash during this cycle and no need to let it soak, just let the cycle complete itself in the usual way. Hope that helps.
Slime you say / that sounds like the gearbox / this is an expensive problem to fix though paying a fisher and paykel repair person compared to buying a new one would be alright / you can contact the shop where you bought it from or call the fisher and paykel washing machines department
Oh sorry I thought you meant water at the bottom of the washing machine not the bowl / sorry my mistake
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