I have never used their service and just registeres thinking will use it someday. 2 yeara down the line I see 2 invoices as memebership fee of 197$ and no way to cancel the membership online. This is a very sly way to earn money from people. Donot recommend for these reasons unless you are a very alert person and read through all terms and conditions thoroughly.

try for yourself, search cancel membership Flexicar, see if there is anything.
You guess it right, nothing on their App to do that too!

I got charged for 3 years for a suspended account!

Question for FlexiCar’s management, how can you charge an annual fee for a suspended account for 4 years? That’s sort of things get you into jail!

The app works well and in my experience with customer service when needed assistance with a vehicle. I haven’t had a negative experience with the years as a customer h

Flexicar’s app and website log in doesn’t work. They asked me to send in screen shots of app and website error screens and then took seven days to get back to me, which forced me to spend eons on the phone to customer service determining what cars in the area were available and for how long. Their email to me lacked an technical insight as to why I couldn’t use their website log in or app. The smaller cars in my area that I wanted to book were unavailable due to servicing but they are still parked on the street. I’m going to GoGet.

Mis-charged by thousands for almost a YEAR due to administrative errors & refused compensation. A loyal customer for over 5 years. Incompetent & has no conscience - Flexicar is never to be trusted.

Incredibly bad service. I have been trying to set up my account for three weeks now and keep being put through another step in the process at a snails pace. Incredibly poor customer service. Nothing flexible about it. And no one can seem to resolve anything over the phone without telling me to write an email.

Rental car firms do not understand how flexicar operates..a complete waste of time. I still don't have my car nor my deposit refunded.
The only people looking after themselves is flexicar

Hey everybody, check this out. I just got ripped off by Hertz/Flexicar to the tune of $1 136.51 for two small dents in the rear bumper bar, which they haven't even bothered to repair. Took the money 12 hours before sending the bill. No detail, no quotes, A complete scam. Steal a car before hiring from these thieves.

A dishonest company with rude staff and no interest in listening to their customers. I've been a loyal member for over a year and was treated with a huge amount of disrespect after I was involved in an accident where I was at fault. In short - I was happy to pay the excess but Flexicar failed to provide proper communications and then sent my file to a debt collector (for the entire amount, not just the excess). When I called to discuss, the staff would not even try to help me resolve the situation. I'll be terminating my relationship with this company and do not recommend them to others.

I normally don't put negative reviews. However, the treatment I have received from the Flexicar customer service compelled me to leave a review. I have been a member of Flexicar/Hertz247 for the last 5 Years so a review coming from a long term member carry some weight.

The customer operators are not fully trained for the job. Some are very arrogant, judgmental and argumentative. They do not know how to handle a situation other than charging fine to users.

The company has only one manager that deals with customer issues. I have never ever heard of a company that has one manager and no C level execs or no Board or no Head of operations.

MOVE to GOGet, CarNextDoor or DriveNow.

Pressure sales into insurance if you don’t have credit card - do not use this company ... no hidden fees yeah right ... Stay away bad company. I’v just been told I’m stuck at the airport and can’t have a car unless I purchase insurance and will not give me refund

Worst customer service ever, they don't even answer the phone. Additionally after an accident with just a broken tyre, I was charged $800 for a patrol I had not required, and even if I was not given an option it was still charged to me by EUropcar, and Flexicar did not stand in to protect my right. Never ever ever Rent from this website.

I did a comparison between Flexicar and Avis/Budget. One day I hired a Hyundai iLoad from Avis/Budget, which cost $130 (it could have been $95 but I went for a lower excess option) for a full 24 hours. A couple of days later I hired a Nissan Qashqai through Flexicar, which cost me about $50 for two measly hours. The Avis/Budget staff were easygoing whereas the Flexicar staff were a bit snarky. What I don't understand is how Flexicar and others like GoGet managed to convince Melbourne City Clownsel (bad pun intended) to hand over dozens of parking spaces to them alone. My guess is that there must be big bucks changing hands, and it is gullible consumers like me who get stung. All in all, Flexicar is a bad deal.

On Oct 22nd my wife found the spot to return the flexicar occupied by a non flexicar vehicle. She knew this as the flexicar agent was on the phone and advised her to wait for the spot to empty. While waiting she received a ticket. Flexicar promised to pay the ticket then. For the last 7 months we have re contacted flexicar each month, sent copies of the summons, received new promises, only to find again, on 19 June, they have not payed. Flexicar is the most incompetent company I have ever had the misfortune of working with. I am disappointed to write this as we otherwise really enjoyed the service. Beware.

The new app and online booking is terrible. You can't change monthly plan. The last system had a great time-frame code that enabled you to see specific times cars were booked. Now, it only shows you availability for time period you select, thus not allowing any flexibility in your choice. You can't easily determine what the type of car is, i.e. if you are looking to rent a van, there is no guide to allow you to select van hire. Not as easy or straight forward as the last system. Very user unfriendly.

$25 to cancel which is written in as a lost card fee. Watch out they as will gouge you every single chance they get.
Rates are higher then competitors and service worse

I think it is disgraceful that Flexicar can absorb your outstanding credit on your plan if not used by the second month. If anyone wants to use this company make sure you are on the right plan that suits you. Sadly I was on an on a roll over plan that meant $100 was deducted automatically from my account each month, I was saving it up for those trips out of town that only come about every now and then, and when I went to check my credits it was at $0. Flexicar had been pocketing my cash happily while I was away on holiday. Terrible practice. Read the fine print!