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Reviewer Photos & Videos
- Verified customer
The best and most friendly staff
They contacted me to rebook and were very friendly and accommodating. The person who sprayed our place (Tal P) was great to chat to, and did a great job. Very thorough. Wouldn’t go through anyone else, highly recommend.
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Peter ASouth East Queensland, QLD
- 3 reviews
Excellent experience
Staff on the phone were friendly and helpful. Technician was very thorough, professional, informative and friendly. Overall a very good experience. Took their monthly easy pay option which is cheaper than paying up front.
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Fast and friendly
Was booked in the next day (day before lock down). The lady was friendly and knowledgeable. She listened to me and made sure she placed in all possible spots. Issue was resolved quickly. Great job.
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Swan.Perth, WA
- 6 reviews
Ripped me off
Flick Anticimex in WA ripped me off. A long series of problems. They didn't do all the inspections I paid them to do. Communication with these guys is shocking.
Don't bother getting back to me because I'm over trying to sort problems with this company. Extremely incompetent. I will cut my losses and switch to another company hoping it will be better. Can't be much worse than this mob can it?
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Great service in Brisbane!
The gentleman who came to my house was so lovely and professional. I was working on my uni work and he was courteous of that fact. I would absolutely recommend Flick to anyone else. I will be using them again!
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JulesSouth East Queensland, QLD
- 2 reviews
Excellent service
Our Technician Jamie from Kunda Park arrived on time, did a thorough job and was very knowledge. Everything you want from a service provider that you don't always get when they come to your house.
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Shame the dodgy tradiesPerth, WA
- 3 reviews
- Verified customer
Perth branch is hopeless
The Pest Guys in Perth used to be a great local company, until they were taken over by Flick Anticimex. Been using them for over 6 years. Incompetent and frustrating to deal with.
My house used to be serviced by their most senior inspector, or so I've been told. For two years in a row, he failed to apply the Focus attractant to my Exterra bait stations. I live near bush and cannot afford to be slack and he knows too well I cannot be complacent and take risks.
I chose this very expensive system because they boasted it was the only one that ha...Read more
s this patented Focus attractant. Then they fail to apply it, TWO years in a row! I caught them out once, and wasn't enough, they did it again the next year. No wonder the Exterra system failed several times under their watch. I feel sorry for their other customers that do not check that things are done right. Scheduling has been a mess this last year. One time the previous technician showed up at 7am during Christmas holidays, and I wasn't even told he was going to show up for In-Ground-Station inspection. Other times, he showed up a couple hours later than the time booked. Or none at all. Or cancelled at short notice. Another time they say they called and left a message on my message bank. I don't even have message bank! Other times they fail to send me the report, and I have to remind them. I am due one last in-groung-bait-station inspection this year, due in February, and they failed to do it. Last one done was December, and paid to be inspected every 2 months, so you are ripping me off and risking a termite invasion. Appalling incompetence. You're not even cheap, as I'm paying close to $900 PER YEAR for this unacceptable service.4 comments
"escalate this internally with our Branch and Regional Managers." You are kidding me right?
I've been trying to do this for the past year. No one cares. Just this week, one of your employees, (she u... Read more
sed to take care of scheduling under the old management, but not anymore) said she was going to forward my emails to the manager so that she will get get in touch shortly. Well, the manager didn't get in touch, and I can only conclude that she doesn't care.Yeah, it's been a week and I'm wondering whether you "escalated this internally with your Branch and Regional Managers". Thank you.
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KingyFar North Queensland, QLD
Competent job,
Technican on time, did thorough job, inside and out, explained in detail requirements. Was friendly, polite and professional. Made me feel confident and trusting of his work. Advised report would be forwarded by email.
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CherylSouth East Queensland, QLD
- Verified customer
Job Satisfaction
Adam Kelly has been coming out to our complex for the past few years, treating the common property and doing termite inspections. He always does a thorough job and is very professional and goes out of his way to help. He has done internal service to my unit and always goes beyond to remedy problems.
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DKHSydney, NSW
- 2 reviews
- Verified customer
Sales versus service
Being with Flick for 2 years. Sales promised us "No infestation" warranty. They told if you spot any bugs during the warranty period, send us a photo and we will fix it for you FREE.
But when i found on in 3 months of post pest control, they recommend trying another service, of course pay the cost again. Not sure if Sales were blinders or services are greedy.
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AshleySydney, NSW
- 2 reviews
Great Service
Great service. Very friendly and quick. I had spiders and bugs throughout the house after the new build. They have not returned since. Just know that you cannot mop the floors for a week after the spray.
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Aleisha M.South East Queensland, QLD
- 2 reviews
- Verified customer
Fantastic service
Fantastic service, clear communication right from the beginning. Chris, who was on site was very professional, punctual and did a fantastic job. We highly recommend him and Fleck Anticimex to everyone.
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Wynnum WestSouth East Queensland, QLD
Excellent customer service
Paul B. was our technician today. We generally get a different chap each year. Paul was polite, on time, respectful (left his hat & shoes outside) and the most thorough technician we’ve ever had in our home. Paul carried a cloth with him & made sure he left no mess or drip of chemical anywhere. I have never had any problem with any Flick technician but Paul was definitely Gold Class. Many thanks !
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Nemo
- 7 reviews
They have no idea
We had to ask for an inspection report and they sent an online account, even though we had paid on the site. We used to be happy with Amalgamated Pest Control, now we will change.
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Annual Spray & Termite Inspection
Will our service technician was punctual & very thorough with his work. He did not take any shortcuts. He rang 15 mins before arriving at our home. We highly recommend his services.
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Nadine D.South East Queensland, QLD
- Verified customer
Thorough
Technician was thorough and professional. Gave good advice on how to reduce pests through changing habits at home. Spent lots of time making sure all problem areas were well serviced
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Bird spiking
The service technician performed an excellent job on the issue of spiking our areas where the birds were nesting.
Had a minor issue of them accessing an area after the installation & they were around within the hour to secure the area they were still accessing.
Highly recommend them & the price was more than competitive.
Great value & service
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A professional job done by a professional
The lady who came to do the pest control spray was polite, efficient and left my home tidy and secure. She acted in a professional way and I was very happy with the entire service. Bugs are all found dead!
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Paula H.Central Highlands and Goldfields, VIC
Well worth the money.
We started with Flick a few years ago due to active termites in our house causing significant damage to wooden door trims, skirting boards etc. Since we started a regular monitoring and baiting program we have had no further activity inside. Would recommend Flick and our fantastic technician Aaron to anyone.
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DavidSouth East Queensland, QLD
- 2 reviews
Consistent Quality
We have had our house sprayed for cockroaches, ants and spiders by this company for many years. When ever we have a problem they are quick to respond and respray if necessary. Mr Murphy has been very helpful and approachable when ever he comes to do our spray.
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Questions & Answers
pedroasked
Does flick provide a warranty for pest control services that outlines what it includes? I can't find anything on the website.
6 answers
Flick P.Flick Anticimex
Hi Pedro, yes, we do provide a warranty for the services we provide, but those warranties are specific to each service that we do. Certain branches may offer different lengths of warranty based on your preference.
So does that mean that if you send branch A out, they may offer a 12 month warranty & if you send branch B out, they may offer a different warranty period?. I understand that each service is different, but it would be nice to know what the warranty covers and how long it is before you buy considering how much we are reassured by advertising 'we have warranty'. There's no use of buying a product that has a warranty if you don't know what it covers.
Flick P.Flick Anticimex
Not exactly. It is usually determined by the customers needs or preferences. Most of our customers choose to go with a one year warranty on our services. But, we do cater to those that want shorter or longer periods based on their needs.
Carolynn Stubbinasked
Did you receive my written a 5-star review about Eric Rose who came to our house to do an inspection? I hope you have received it as we were very happy with Eric. Carolynn Stubbin.
2 answers
No, I didn't. But what kind of inspection and did you receive a report afterwards - like we do when we have a termite inspection with Southern Highlands Pest Control?
Flick P.Flick Anticimex
Hi Carolynn, thanks for your question and praise for Eric! Did you email in your review, or did you leave it on one of our online profiles? Thanks!
Les Vasked
How much worse can their Brisbane service get? Multiple instances of duplicate charging, e.g. both the managing real estate office and the owner being billed for the same visit & charging additionally on-site for the initial timber pest inspection visit under a prevention program when the initial visit's cost is a component of the 12 month charge. Granted mistakes can be made - it is how they are addressed that counts. Like how many weeks/months should it take for the incorrectly charged amount to be re-deposited. Still waiting, can' say yet. Most businesses would credit you back the amount on your credit card, virtually immediately. No! not Flick - it's not their procedure.
1 answer
Flick P.Flick Anticimex
HI Les, thanks for your enquiry! Our apologies for the delay in responding to you. We appreciate the feedback you've provided us, as it gives us as a company the chance to grow and improve. We're sorry that our service hasn't met your expectations, and for the confusion around billing. Whilst we always try to provide the most accurate billing we can, occasionally there is some confusion around billing. In this instance, it's our policy to rectify this as fast as possible with the customer. It appears though in this situation that this hasn't eventuated, and we are sorry for the delay. We would like to investigate this situation further, however your username doesn't match any of our records. If you could forward the details your account is under to [email protected], we can then follow up and escalate it to our Branch managers. Thanks!
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Flick P.Flick Anticimex
Hi Shame the dodgy tradies, thanks for your review. We appreciate the feedback our customers afford us as it gives us a chance to grow and improve as a company. We're sorry to hear of your recent nega... Read more
tive experience with us and we would like to investigate further. Unfortunately we have been unable to match your username to one of our records. If you could provide the details your account was under to [email protected] we can then escalate this internally with our Branch and Regional Managers. Thank you.