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Reviewer Photos & Videos
Great service
We had a major problem with rodents having our manufacturing business next to railway lines. But since Flick got involved we haven't had any problems. Your Flick representative is polite and informative and thorough. Thank you
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GJ from the ACTWeston Creek 2611, ACT
- 2 reviews
Total Scam - DO NOT USE THESE PEOPLE
12 months ago Flick ripped me off by doing an inspection I never asked for, turned up when I'd cancelled the appointment, insisted on doing an inspection and charged me $250 without telling me beforehand there'd be a cost.
All the guy did was walk around the house whacking a stick on the walls!
Now I just had another call telling me they need to do another inspection to ensure my termite warranty stayed up to date. I already paid for a lifetime warranty when I had my house built. They are complete scammers. If these guys are honest ethical business people, they should refund me my money.
1 comment
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stinkyfushSydney, NSW
Investigate and report
After purchasing a home we had a friendly Flick technician investigate previous treatments and provide a report on his findings. We look forward to suggestions for future treatments to assist with protecting out new investment.
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RobHunter Region, NSW
Necessary, but value for money required
We purchased our house in 2017. It had Flick Termguard installed but some of the piping was exposed and the sock was missing in places. That was fixed and the chemical recharged in 2017. To maintain warranty we are required to have the house and system inspected every year and the chemical recharged every 3 years. The technician who came in 2018 was very casual and not very thorough. The technician who came this year (2019), [name removed], was very thorough and deserving of a 5 star rating.
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J Smith
- 2 reviews
Professional and thorough
Will came to our home in Bolwarra Heights. He was very professional and thorough, explaining what he was doing and why. I will be asking for Will again next year!
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ShazBMetropolitan Adelaide, SA
- 6 reviews
Job well done.
We had rodent, spider and white ant treatments done at our home. Booking was easy. A quote was provided before work commenced. Pricing was great. Service was flawless. Very happy.
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SintaSydney, NSW
- 7 reviews
- Verified customer
Very professional
We are first-time home builders (and owners), and understood we had to go with Flick to maintain our warranty. I was initially surprised how much it cost, but after going through the process for the first time, I do believe it's an investment. Paul, the person assigned to us, was very thorough. He also went the extra mile with his explanations and recommendations. He pointed out things we didn't think of asking. Thanks Paul.
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Richard HerneSydney, NSW
Anthony does a great job
We have been asking for Anthony for a number of years due to his excellent service, being on time, explaiing everything clearly and answering any questions concisely. He is friendly and direct about the effects of the service so we are clear what to expect from it.
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MickSydney, NSW
Flick representative
Your representative NABIL arrived on time, was here for longer than any previous reps doing a fantastic job and explaining everything as he went about his business. He was friendly and VERY professional, he is a credit to the company!
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Natalie SFar North Queensland, QLD
Great Job
Kurt was very professional and did a great job eradicating ants from our home after a couple of failed attempts from another local pest control business. He followed up with a house visit a week later to make the ants were gone. 10/10 service
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P GrahamCentral Queensland, QLD
Glen was wonderful, friendly and helpful
Glen was wonderful, friendly, professional and helpful - he was happy to answer all of my questions and made suggestions to improve resilience around my home from pests. It went above and beyond what I expected and I was thoroughly impressed by the entire experience.
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Lilydee
- 2 reviews
Job well done
Technician was running a bit late, but he phoned to advise us of this which was much appreciated. He was very friendly and professional and got on with the job.
1 comment
Flick P.Flick Anticimex
Hi Lilydee, thanks for your 5 star review and praise for our friendly technician!
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vska73Sydney, NSW
Paul. D - Professional Job/High Quality
Paul. D was fantastic, he came on time was very professional, polite and knowledgeable answered all my enquiries. He did a thorough inspection and pest control. He explained each process and what i needed to do later. I highly recommend him.
1 comment
Flick P.Flick Anticimex
Hi vska73, thanks for your 5 star review and praise for Paul! It was our pleasure to be able to protect your home from pests and we're so glad you liked the thorough service! Thanks!
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ScooterShellCentral Queensland, QLD
- 2 reviews
Dan is the man!
Dan arrived on time and worked around the people in the house who were running late. We were particularly happy with how thoroughly he worked, especially compared to some previous providers who seemed to rush and miss areas. Highly recommended!
1 comment
Flick P.Flick Anticimex
Hi ScooterShell, thanks for your 5 star review and praise for Dan! It was our pleasure to be able to protect your home from pests and we're so glad you liked the thorough service! Thanks!
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Lee HillCasey 2913, ACT
- 2 reviews
Prompt, courteous and informative
The Flick man did a thorough inspection of all of the wooden structures on our property - window frames, skirting boards, fences, etc. He explained clearly what he would do and what would need to be done if termites were found. Several live termites were located in an external fence and a program of treatment was proposed to eradicate them. We have accepted the proposal and the work has been scheduled.
1 comment
Flick P.Flick Anticimex
Hi Lee, thanks for your 5 star review and praise for our technician! It was our pleasure to be able to protect your home from pests and we're so glad you liked the prompt and informative service! Thanks!
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OmotSydney, NSW
Inspection and Charge up.
Paul. D came throught and did the inspection and charged up. He went above and beyond showing me how the chemical worked and what i should do next. He was very knowledgeable about his work and I would recommend him any day of the week.
1 comment
Flick P.Flick Anticimex
Hi Omot, thanks for your 5 star review and praise for Paul! It was our pleasure to be able to protect your home from pests and we're so glad you liked the service! Thanks!
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Always prompt, professional and friendly service.
thank you to our technician Peter who has been coming to our property for quite a number of years now. A thorough job is always completed in a timely manner. Thank you.
1 comment
Flick P.Flick Anticimex
Hi Peta, thanks for your 5 star review and praise for Peter! It was our pleasure to be able to protect your home from pests and we're so glad you liked the service! Thanks!
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Outstanding job n respectful
Luke explained the termite report to my self so I could understand it, as he also checked the areas in question on my property and promised to follow up with my self as well
1 comment
Flick P.Flick Anticimex
Hi Graeme, thanks for your 5 star review and praise for Luke! It was our pleasure to be able to protect your home from pests and we're so glad you liked the service! Thanks!
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Elissa R.Perth, WA
Professional Service
Have used them before and got over 12 months out of the treatment. Very professional. Turned up on time and treated the yard thoroughly and in a timely manner. Felt comfortable that I was getting high quality service. Fitted appointment time to my day off. Will definitely use again and will recommend to others.
1 comment
Flick P.Flick Anticimex
Hi Elissa, thanks for your 5 star review and praise for our technician! It was our pleasure to be able to protect your home from pests and we're so glad you liked the service! Thanks!
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SwannieHunter Region, NSW
Spray for red backs and cochroaches
He arrived on time and was friendly and professional. He made sure our pets were safe and that we were properly prepared. He sprayed at a time that suited us.
1 comment
Flick P.Flick Anticimex
Hi Swannie, thanks for your 5 star review and praise for our technician! It was our pleasure to be able to protect your home from pests and we're so glad you liked the service! Thanks!
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Questions & Answers
pedroasked
Does flick provide a warranty for pest control services that outlines what it includes? I can't find anything on the website.
6 answers
Flick P.Flick Anticimex
Hi Pedro, yes, we do provide a warranty for the services we provide, but those warranties are specific to each service that we do. Certain branches may offer different lengths of warranty based on your preference.
So does that mean that if you send branch A out, they may offer a 12 month warranty & if you send branch B out, they may offer a different warranty period?. I understand that each service is different, but it would be nice to know what the warranty covers and how long it is before you buy considering how much we are reassured by advertising 'we have warranty'. There's no use of buying a product that has a warranty if you don't know what it covers.
Flick P.Flick Anticimex
Not exactly. It is usually determined by the customers needs or preferences. Most of our customers choose to go with a one year warranty on our services. But, we do cater to those that want shorter or longer periods based on their needs.
Carolynn Stubbinasked
Did you receive my written a 5-star review about Eric Rose who came to our house to do an inspection? I hope you have received it as we were very happy with Eric. Carolynn Stubbin.
2 answers
No, I didn't. But what kind of inspection and did you receive a report afterwards - like we do when we have a termite inspection with Southern Highlands Pest Control?
Flick P.Flick Anticimex
Hi Carolynn, thanks for your question and praise for Eric! Did you email in your review, or did you leave it on one of our online profiles? Thanks!
Les Vasked
How much worse can their Brisbane service get? Multiple instances of duplicate charging, e.g. both the managing real estate office and the owner being billed for the same visit & charging additionally on-site for the initial timber pest inspection visit under a prevention program when the initial visit's cost is a component of the 12 month charge. Granted mistakes can be made - it is how they are addressed that counts. Like how many weeks/months should it take for the incorrectly charged amount to be re-deposited. Still waiting, can' say yet. Most businesses would credit you back the amount on your credit card, virtually immediately. No! not Flick - it's not their procedure.
1 answer
Flick P.Flick Anticimex
HI Les, thanks for your enquiry! Our apologies for the delay in responding to you. We appreciate the feedback you've provided us, as it gives us as a company the chance to grow and improve. We're sorry that our service hasn't met your expectations, and for the confusion around billing. Whilst we always try to provide the most accurate billing we can, occasionally there is some confusion around billing. In this instance, it's our policy to rectify this as fast as possible with the customer. It appears though in this situation that this hasn't eventuated, and we are sorry for the delay. We would like to investigate this situation further, however your username doesn't match any of our records. If you could forward the details your account is under to [email protected], we can then follow up and escalate it to our Branch managers. Thanks!
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Flick P.Flick Anticimex
Hi GJ, thanks for your review. We appreciate the feedback our customers afford us as it gives us a chance to grow and improve as a company. We're sorry to hear of your recent negative experience with ... Read more
us and we would like to investigate further. Unfortunately we have been unable to match your username to one of our records. If you could provide the details your account was under to [email protected] we can then escalate this internally with our Branch and Regional Managers. Thank you.