I have the Foxtel go app and it’s awesome! I can choose what package I want with no lock in contract and only pay for what we need. I have a chrome cast set up on the TV and can cast the app directly. I can also use the app on multiple devices allowing the kids to use it as well and again I have set up a chrome cast in their room as they can watch what they choose and everyone is happy!

I signed up for TV and internet for the very first time and everything seemed to go well then all of a sudden when my very first month's installment is payed Foxtel turn's around and say's I have a outstanding bill from a previous account??? Which is funny as I have never had one. Now I have to recover $138 from them, dodgiest company going.

We have been trying to watch a film in HD, rental $6.95, we are 2 mins into the film and on our 6th buffering stoppage. It is nothing to do with download (47mbps), iq 4, nothing else using internet at the moment.
It is not the first time, we don't watch many films on Foxtel because it is always happening.
Foxtel obviously does not care, any other company reads articles on product review and contacts consumers to find out what the problem is, except Apple.
Good bye Foxtel, we are over your poor service, pathetic no knowledge excuses and arrogance.

Have been with Foxtel for 2 years to only watch V8 Supercars and the Wallabies (Other content poor) although impeccable coverage at a $39 package, a bit expensive for every second weekend viewing. They recent changed the fee to $68 ?? without notifying me of the cost, tried to get the $39 again but had to make complaints, they offer the $39 for another few months but I would have to call again at the end of contract to complain again. I cancelled Foxtel due to non GTD of monthly payment and poor customer service. It has been a month and I have received a bill for $68 when I cxld and returned the unit. Customer service is poor, Foxtel Too expensive, good luck holding customers at those prices.

After nearly 20yrs, and getting no were talking to customer service in South Africa...
They were very rude .. could not get a supervisor to talk to, got hung up on so many times..price going up all the time''' and for what (repeated programs!!!)
Bye ....you will go broke with this careless attitude

I finally grew tired of this company's inadequate service, ridiculously high fees and confusing business model. I was a loyal customer for 20 plus years however was continually told that advertised prices were for new customers only and I was ineligible. How a business can sustain itself by continually trying to attract new customers but not looking after their current customers is beyond me. It was only after I told them I was disconnecting, did I get some sort of deal - too little, too late Foxtel. For a Pay TV service, I am also perplexed by the amount of ads I am forced to sit through. I might as well be watching Free to Air TV. There are far better options out there for viewers now - Netflix, Stan, Kayo etc

I was getting double charged, when I tryed speaking to them about it they just hang up, after a long wait.... I really can’t believe how they operate. Stay away!

3 weeks without service & another week till technician can get here. (Unless I take a day off work) Foxtel support couldn’t have been more useless with scripted answers and zero care factor. I think we’re done.

That's it from me, no more Foxtel! sick and tired of paying a premium to watch adverts and promotions for other shows Netflix and Amazon are much better value.
And the customer service is simply appalling and Draconian " sorry I can only speak to the account holder..well my wife happens to be overseas on holiday" sorry cant help urgh.

I have been a loyal customer, paying $135 per month, for about 13 years. I rang to cancel and like other reviewers, was accosted with tactics to keep me on. I patiently listened and then declined again, many times over. Then I asked that they confirm that billing would end on this cycle an they said that I would be charged for 2 more weeks! And they gave me some very weak excuse as to why, which they could not explain well. They said I should be grateful that I get to use Foxtel for another 2 weeks. I said I didn't want it, and I don't want to pay for it, hence the phone call! I argued for 10 mins and gave in. They won. Never going back. Stay away all.

customer - FOXTEL for 13y charged another month worth of FOXTEL for missing the cancellation by less than a day After the billing cycle.

Lacking any sense of customer morals or ethics.

If you are trying to get hold of Foxtel by phone, Sms or live chat it’s pointless. Worse customer service I have ever experienced. Been with them for 13 years and can it get hold of anyone to speak to or refund my calls when promised. Only given one star as had to select something otherwise would have no star from me.
Still waiting on call back after more than 24 hours. Will be cancelling subscription

My experience is that cancelling a subscription is extremely difficult. Be ready to be subjected to what I found to be aggressive tactics to retain you as a customer. It took a 30+ minute phone call to do something that should have taken just a few minutes. I was upset by the end of the process and felt that it required determination to stick to my intention of cancelling. I would never willingly put myself in that position with a company again.

Do you want to get treated terrible with no respect or manners? Do you want customer service were most staff dont listen argue and have worst attitude or at best barely care. Do you want it to be so hard to find staff who want to help customers. Join foxtel. The worst company on the planet. Price increases 33% 19 -29$ u also lose HD and docos. When u ring up speak to a supervisor they will hang up on you more often than staff staff hang ups randomly put on hold or transferred no warning foxtel is the company 4u.

Had to call several times to solve a problem with my internet. Spent 2 weeks on a reply and cancelled the service because of that. And very cinical people talking to you on the phone from tech support