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IronhSydney, NSW
- 4 reviews
- Verified customer
Horrible customer service
I wanted to buy 9200A blender after reading some favourable reviews. However I didn’t know how much pain Inwas going to get into. I will explain everything step by step:
Day 1: I placed the order
Day 3: the payment was taken but I had no idea when the item was going to be shipped. I sent them an email to ask. Only then I was told it was out of stock. I was told to either wait for a month or get different colour. Another jug was offered at a ‘discounted’ price for my trouble. I refused and and asked for refund. I stopped getting reply to the e...Read more
mails. Day 6: Tired of waiting for them to reply back, I raised disputes with PayPal to get the refund. Day 7: I got a call from their General Manager, offering an apology and saying that two 9200A blenders have somehow appeared in their warehouse. He would personally drive to the post office and post it himself as the truck had already left for the day. He also offered partial refund. I believed him and I was sent a tracking number.1 comment
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Kathy MNorth Queensland, QLD
- 2 reviews
- 1 like
Optimum Electric Mandolin
I have very little strength left in my hands, and dicing vegetables by hand has become impossible. For ages now, I have looked everywhere for a machine that will actually dice vegetables into uniform dice sized pieces. With a change of blades this machine also slices and shreds.
It is great to have pre-diced vegetables in the fridge ready to make soups and other slow cooked meals. With the slicing function, just having pre-sliced salad vegetables available in the fridge makes for fast and healthy sandwich or wrap preparation.
I am very happy with my purchase, and I received excellent service from Froothie.
...Read more
You can1 comment
Athena Solutions Pty LtdFroothie
Hi Kathy,
I am very excited you chose Froothie and Optimum and happy to have received your positive feedback. So here is a great big Thank you from the Froothie family, we are glad to have you be a pa... Read more
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- Verified customer
Replacement Blender is incredibly powerful
Our Optimum G2.1 blender burned out after just two years. It took a lot of back and forth, but ultimately Froothie replaced the blender with the newer G2.6. So far, we've been very happy with the new blender. We've never had one anywhere near as powerful. It's shocking how smooth everything we put in there comes out.
Our only issue with the new blender is the sound and light show we get when we put the container on the base. The sounds are unnecessary, but the bigger issue is the lights. Not only do they go on when you put the container down, b...Read more
2 comments
Athena Solutions Pty LtdFroothie
My name is Francois, General Manager Froothie Australia/ New Zealand
I am sorry to hear of the issue you are encountering with your Optimum G2.1 and the frustration this is causing you.... Read more
We pride ourselves in offering all our customers excellent service and all the feedback is taken seriously. I want you to be happy with your appliance as customer satisfaction is paramount at Froothie. So that I can personally assist you, could you please kindly contact me directly at [email protected] and I will investigate the matter and have it resolved to your satisfaction ASAP. Warm regards Francois General ManagerHi Francois, it's nice to see that you respond when I post in a review site. Please look in your inbox and you will find a ton of emails from myself and my wife Chana on the problem that we sent to yo... Read more
u before posting this review. Up until now, we've found the customer service mostly unresponsive.Similar opinion? Write a review on ieatwords.com.au!
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Thomas J.Sydney, NSW
Great product.. Warrenty as described and good experience with customer service
Purchased optimum blender 5 or so years ago. The blender gets used almost everyday for making morning shakes. Never had any problems with it. A few weeks ago a bearing in the jug blade assembly seized. I was under the impression the whole unit had failed from the noise. I emailed Froothie, through their warrenty claims section. Received a reply about a week later asking for the answer to some simple questions and to supply some photos. Around another week later received an email asking to confirm my shipping address and stating they would suppl...Read more
y me with a new blade assembly. Around two days after sending this information I received an email saying the item had been sent. Very happy with the blender.. Extremely happy with the warranty and can’t fault in anyway the assistance I have received in getting my blender going again. Thanks1 comment
Athena Solutions Pty LtdFroothie
Hi Thomas,
I am very excited you chose Froothie and Optimum and happy to have received your positive feedback. So here is a great big Thank you from the Froothie family, we are glad to have you be a p... Read more
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ErichMetropolitan Adelaide, SA
Excellent Product
Froothie Optimum 600M Cold press Juicer
Order despatched immediately after only 1 phone call questioning delay.
Product has given excellent results in quantity of juice and easy to clean. A little difficult to dismantle given we are an elderly couple and hands no longer as strong as in earlier days!!!
Apples, carrots, cucumber and pineapple juice easily. Have experienced difficulty with celery stalks - have to cut into very short lengths otherwise the fibre blocks the outlet very quickly.
Any suggestions as to how best to process that type of vegetable or fruit?
Would recommend this product to anyone requiring an excellent way to enjoy fresh fruit and vegetable juice at home.
1 comment
Athena Solutions Pty LtdFroothie
Thank you so much for your kind words Erich :)
And thanks for supporting a local Aussie brand! We appreciate it so much.
... Read more
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Dennis V.Greater Melbourne (Inner), VIC
Great customer service
I’ve read some reviews here saying they’ve experienced bad service or bad this n that. I dunno what these people are on about because my experience was nothing like that.
I bought the 600M compact cold press juicer. There was a slight delay but it’s clearly stated on their website when to expect it because it’s in production. You should probably read that part before you click purchase if you’re gagging to have next day delivery. Or just purchase the same product for double the price at the department stores.
The machine is fantastic. The mat...Read more
1 comment
Athena Solutions Pty LtdFroothie
Thank you so much for your lovely feedback and support Dennis :)
If there's anything at all we can help with don't hesitate to get in touch!
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Reg
- 2 reviews
Froothie: Shocking service and Promises!
Shocking Service! Will never ever buy from this company again. They delivered four months late and then promised a Blender as a "sweetener" to get me off their backs. To this day, and after various emails nothing has arrived. Froothie does not respond to emails either! What ever you do don't buy from them!
2 comments
Athena Solutions Pty LtdFroothie
Hi Reg,
I'm so sorry you've had such a sour experience with us.... Read more
I want to look into this for you and get to the bottom of it, and set things right. If you can email me on [email protected] I would be very grateful.Athena Solutions Pty LtdFroothie
Hey Reg, just following up to see how things are going, didn't get your email. If you prefer you can call the office on 1300 309 900 and ask for me or DM us on Facebook or even Instagram and ask for R... Read more
oy :-) If you haven't been getting replies to our emails, maybe it went to spam? This is very bizarreSimilar opinion? Write a review on ieatwords.com.au!
They tell me the delivery at the end of the month... but which month?
7-3-2019 I ordered a ThermoVide on the 7th of March, in pre-order with stock arriving at the end of March
8-4-2019 asked for an update, the answer (8 days later) was that the stock was arriving by the end of April
9-5-2019 asked for another update, they said that the shipment would arrive the following week .... delivery to me by the end of May.
This is very very unfair and annoying.
1 comment
Athena Solutions Pty LtdFroothie
Hi Lisa, thank you for trusting us an pre-ordering the ThermoVide in advance, and I sincerely apologize for the delays in the shipment. Can you please email me your order details to [email protected]... Read more
u or call the office on 1300 309 900 and ask for me and I will look into the matter ASAP and let you know: 1. The exact day the shipment is arriving (I think it's in stock now but will confirm first thing Monday)Similar opinion? Write a review on ieatwords.com.au!
AmySouthwest, VIC
Best of the best!
I’ve had my optimum for over 5 years now and it truly is the best blender I’ve ever tried. It blends my daily fruit and veg to perfection! I broke my jug this year and the replacement was effortless and so affordable to replace. I’ll never own anything but a froothie!!
1 comment
Athena Solutions Pty LtdFroothie
Hi Amy,
I am very excited you chose Froothie and Optimum and happy to have received your positive feedback. So here is a great big Thank you from the Froothie family, we are glad to have you be a part... Read more
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A MacHunter Region, NSW
- 2 reviews
- 1 like
- Verified customer
BEST buy ever!!
From my morning smoothies to my ice cream desserts, the optimum 820 is perfect for my life on the road. Helps me keep healthy and create all types of wonderful things! Oh and I can't wait to make hot soup in it now winter is getting close! What a perfect travel mate!
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Honest PersonSydney, NSW
- 3 reviews
Best quality, Great customer service!
I've owned 9400A 2nd Gen blender for a few years now. Such a powerful blender. We use it almost every day making Smoothy, ice-cream, dip etc, and it's still working like new. Have a ThermoCook as well, what a smart machine. Thank you for making high quality products. Customer service has been awesome as well when I ordered replacement jug cuz I dropped it. I also have a Vibrofit. Very happy with all these products. Highly recommend!!
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The reviewer stated that an incentive was offered for this review
9200A is amazing
With a son with sensory disorder finding a blender that makes ultra smooth smoothies was vital. It does exactly that and super fast too. Customer service was great too. Can not recommend this blender and Froothie enough. 4 other family member have gone on to purchase the 9200A and they love it as much as I do.
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Optimum blender
I just love this blender and I use it almost everyday to make smoothies!! Nuts are ground at its best!! Happy with it!! Much recommended and must have this product.
1 comment
Athena Solutions Pty LtdFroothie
Hi Shilps,
I am very excited you chose Froothie and Optimum and happy to have received your positive feedback. So here is a great big Thank you from the Froothie family, we are glad to have you be a p... Read more
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Green Smoothie Lover
- 4 reviews
Great price awesome blender
I love my blender. It does everything I ask of it reliably well. My smoothies are smooth, my nuts are ground how I like them and the best thing is making smooth cauliflower mash in it.
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The reviewer stated that an incentive was offered for this review
Great service and quality products
I have purchased a optimum 9400 blender in 2013 and a 600 cold press juicer in 2015 both have lasted very well and work as good today as when I purchased them. We use them both daily
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Mich1Greater Melbourne (Metropolitan), VIC
- 2 reviews
- 7 likes
Love it!
Got the Optimum Blender 2nd Gen and I can't live without it. I use it for making nut milks, smoothies, blending soups. I also use it to make my nut and coconut butters. However I find it frustrating that you can never get all of it out of the jug and I hate waste. Even using the little spatula doesn't do it for me otherwise I would give this rating 5 stars. I have had the jug leak from the bottom and even though it's under warranty I had to pay for a new one. I must say that the customer service was great in helping me with this though.
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Alison McLean
- 2 reviews
Blender Magic
Our optimum 9400 gets thrashed! We use frozen bananas and frozen strawberries and our house made almond milk also created from the blender, with a mixture of other ingredients and it makes a smooth thick milkshake like mixture! Kitchen Magic! Simple Easy Fun my life philosophy!
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mkrisanne
- 2 reviews
- 1 like
Daily usage
Love the G2.6 blender & use it every dayto make smoothies, soups, healthy pancakes or fruity sorbets. It does make it easier to get the kids eating healthy. We wouldn’t be with out it!
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Jasmine H.Greater Melbourne (Outer), VIC
Nutriforce blender- Used everyday for over 2 years!
I used to think I was making smoothies until I got this amazing blender and realised I was previously making slurries. Love that I can order extra cups and replacement blades
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Love my Froothie Blender
I love making my green smoothies everyday, blends all green vegies into a nice liquid. I did have problems with the bearings on my jug as the kids washed the bottom, but Froothie gave me the new parts to fix it for free and was shipped really quickly. Thanks Froothie.
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Questions & Answers
Luisaasked
Where are these appliances manufactured please?
1 answer
Athena Solutions Pty LtdFroothie
Hello Luisa,
It's a local brand, the products are developed in Australia, we are based in Melbourne.
The manufacturing is done in our factory in China like all other brands in the industry.
However, I would also like to add that we have all the certifications and perform quality control on all shipments.
I hope this helps If there's anything else I can clear up let me know!
Warm regards,
Alex
Mattasked
The lid on my 9200A is 'out of round'. The way it was packaged has pressed one side in, creating an oval instead of round. Is there a fix for this?
1 answer
Athena Solutions Pty LtdFroothie
Hey Matt,
Can you please email us at [email protected] for more information to make sure we have we need and we will assist you ASAP. We are trying to respond to every single message within a few hours or minutes if possible. So you will get a very proper response to any emails you send us.
Best
Alexandra Froothie Team
James50asked
How to I contact the Froothie company, as I can't access their website on Google.
1 answer
Athena Solutions Pty LtdOptimum Appliances
Hello James50, our website is www.froothie.com.au. You can contact us via [email protected] or just call our office at 1300 309 900 :)
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Athena Solutions Pty LtdFroothie
Hi Ironh,
I'm so sorry you've had such a sour experience with us.... Read more
I want to look into this for you and get to the bottom of it, and set things right. If you can email me on [email protected] I would be very grateful.