Purchased a quad for my 4yo for xmas and had the seller assemble the bike. On christmas eve we discovered the bike was faulty. We paid tip dollar to have a mechanic repair it that night. On its first ride it broke again... another costly repair then 2 days later the frame literally snapped. You can imagine this disappointment on my 4yos face. The company is now refusing to warranty the bike because they could not view the damage before it was repaired. This company is a disgrace. Avoid

Worst Customer Service I have EVER experpienced.Claimed to fix my sons bike yet still had issues.Refused to rectify it without an additional charge.EXTREMELY RUDE.Told me to take my bike elsewhere.

Placed order by mistake then they Took my money even though I cancelled within 15 mins. No refund no goods no response 5 weeks later. DO NOT BUY FROM THIS COMPANY

Bought a quad bike from these crooks and it broke down the next day. I paid to have it repaired even though it was under warranty. When it broke down again I made a warranty claim and they paid for the repair. I then decided to make a claim for the first breakdown, which they are refusing to pay for without a mechanics report and affidavit, which the mechanic is refusing to provide because they are probably in cahoots with each other. Have been to Fair Trading and a Tribunal but without mechanics paperwork nothing I can do.

Purchased a bike online that I assembled and had been riding around on when I got a phone call from the company saying "oh whoops, we gave you the wrong one, now you owe us another $300." When I said no they sent threatening emails and continually called me at work. And even the more expensive bike was pretty crappy. Creaked and had loose fitting parts.

My sister bought a bike for her son for Xmas 2015, the bike has never worked she has emailed and called and it's now almost February and they have done nothing about it. To sum up the company is absolutely crap they need to be put out of bussiness .

Ordered a helmet for my son for xmas, however they sent me a flat rubber tyre instead. emailed them countless time to resend the helmet however keep getting some obscured reply from their automated system and no real answer as to whether it's been resent or not, quite Crappy cos my son is not safe riding his bike without his helmet, it's mid Jan now will be demanding a refund from eBay/paypal soon

I only selected "1" star so I could share my review. The employee didn't give a damn about his job, his language was fowl and he was lacking so many customer service skills, he should not be working there. I will not be recommending this shop to anyone even if it was my worst enemy.

Beware when ordering online as they do not let you know if an item is out of stock.
I contacted them 5 days after placing an order because I had not been notified if it had been shipped. I was told some items would not be available for 2 to 3 weeks. When I asked why I had not been notified or why there online purchasing system did not say the the items were out of stock there response was if they are coming into stock soon we don't bother letting you know. They are happy to take your payment in full but don't care when you get your order.

Would not suggest them to noone been waiting 4 weeks for my daughters quadbike to be fixed or looked at. We done everything by the books the axel was bent on the bike plastics are flimsey and battery was stuffed when i received it the motor then ceased. Expect me to drive 10hours away and do the work there suppose to do to get the bike fixed (its under warranty) very cocky and rude staff when i call to ask whats going on with the bike. I am absolutley discusted.

Purchased a go kart, has been back for repairs 4 times, still not resolved. It was a problem the day we first ran it! They refuse to refund, they simply keep repairing it and charge $60 per hour for the privilege - what a joke! This is almost a scam. They sell you a defective product and then charge you more money to keep fixing it. I will never be purchasing from these people again. If you live far from their store, definitely consider someone else as who knows what trouble they'll put you through if you can't drive it back! Cheap and nasty imported stuff which they don't back with a proper warranty obviously.

I ordered a bike ($439) when it didnt arrive I called to chase the order up. I was tild that the order hadnt gone through so to order again. I ordered again and then 2 bikes turned up! They said sorry but it was my fault for not waiting longer and checking my bank statements!!!! After over a month of emailing them and calling them I had to return the bike at my own cost and they charged me a restocking fee. All up I lost $100 for their mistake. I have used them before but will never use or recommend them again-STAY AWAY

For starters crap qaulity parts, rude customer service. Went in to buy motor oil. The guy gives me car engine oil. Asked him like 3 times if it's 4 stroke 10w40 and he said yes. Thanks to go easy now my rings are blown

How I wish I had read these reviews before purchasing a child's quad bike from GMX motorbikes.
We have not yet even put the bloody thing together, it arrived with a large split in the seat.
It is cheap and I do not expect it to run for long but to arrive like this was upsetting.
All I need is a replacement seat and I have am having to jump through hoops.
Quick to take your payment and now they are not worried at all about my problem.