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Go Easy Online (page 5 of 5)
Ness29Sydney
Disgraceful
No wonder there are only poor reviews on Product Review.com
I purchased a motorised bike from Go Easy Online for my little boys first birthday, Upon receiving the item my husband and I decided that we thought it was too small for him so wanted to exchange it for the bigger one.
I called Go Easy Online and was told that they dont do exchanges - only returns and then I would have to just purchase the new item that I wanted. Annoying as that is I agreed to do this. Then I was told that in order to return the item I would have to submit an ...Read more
online enquiry form so I did. I then received an email from them saying that to return something they charge you 25% of the purchase price! To charge your customers a 25% restocking fee is disgraceful.2 comments
also I find it strange that you've joined this site to only post comments on Go Easy's bad reviews and your location is Ravenhall the same as where this company is located. Its really embarassing if y... Read more
ou are a staff member and are actually arguing with customers because you dont like what they have to say.Similar opinion? Write a review on ieatwords.com.au!
PoljackAU
Lost is transit...
I usually purchase my bike parts from large US and UK online stores. I thought I would give a go with this Australian website, I wish i hadn't.
I contacted them after having been waiting for my order for a while. I was told that my order was lost in transit... sure... and of course they didn't have the part in stock neither...coincidence.
Then I asked for a little help from their support center to find an equivalent product, but they wouldn't bother helping me. They just told me to find something myself on their website (wich is not updat...Read more
ed with available stock anyway). I had the same stock issues with other online website and I have to say this is the worst service out there. Bottom line, If you need something, get it from somewhere else. Anywhere is better. wrong stock info, lost order, bad customer serviceSimilar opinion? Write a review on ieatwords.com.au!
Suzy1982MELBOURNE
- 3 reviews
Terrible Customer Service and yet Another Item gone missing in transit!!
I ordered a bike from Go Easy online, they were very happy to take my money, and let me pay $50 delivery when I live an hour away in the same state as their warehouses but over 3 weeks later I am still waiting for my bike, whenever I call their call centre I get a recorded message to email them, so I email them on their website to get told to call the courier company, which I do and get told that Go Easy has been advised of the progress? And what is the progress? That it is missing in transit!
I am now being ignored when I email them asking...Read more
what is going to happen? I am so over this company I would never ever waste my time or money dealing with them again as they have no clue about customer service. Apparently I dont need to know where my $300 bike is even though it was meant to be here 3 weeks ago?? This is ridiculous!! I am about to go to the retail ombudsman but I just have to say buyer beware! Nothing, you cant seem to get anyone on the phone and no one wants to actually help you!Similar opinion? Write a review on ieatwords.com.au!
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Ness29
Hi Pete 79. Just so you know the item I purchased was never taken out of the box. Not even opened. Please do not comment on reviews assuming you know the other side of the story. My story had a happy ... Read more
ending in any case...I sold the item on ebay for $100 more than what I paid and purchased the item I actually wanted from somewhere else. Ive also told all of my family and friends about Go Easy onlines strange terms of their 7 Day Money Back Guarantee and nobody had ever heard of a return fee.