Reviewer Photos & Videos
WayneSouth East Queensland, QLD
- QLD
- Verified customer
EFFICIENT
I had Grace come in to pack and move and then put into storage a 2 bedroom apartment from Sydney to Brisbane. The packers arrived on time and were very efficient in wrapping and packing all my possessions. Next day the removal crew arrived on time for the removal process. I had a couple of boxes that weren't going into storage and they were delivered to the address where I am living for the time being. Right throughout the process all the people that I had dealings with were fabulous.
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- TAS
- Verified customer
Great job!
Move was 3 shipping containers from Brisbane to Tasmania. Move started on time into storage. Then got held up with Covid-19 restrictions. But eventually got here earlier than revised date. Came a day earlier than expected, to beat the weather. Got it all into the 3 bedroom house before the rain set in. Nice, polite men who knew their job and got on with it.
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KlariGreater Melbourne (Inner), VIC
- 2 reviews
- WA
- Verified customer
Grace in Broome can't be faulted
This is the 2nd time we've used Grace in Broome and again, they exceeded all expectations. The manager is responsive, flexible and professional. It was a tough move during the COVIT-19 restrictions but it was all quick, efficient and stress free. Awesome service - thank you.
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DominicMid North Coast, NSW
- NSW
- Verified customer
Workers must not be in a hurry
Moved from Central Coast to Yamba NSW a week ago
pick up was fine ( presumably ) drop off was a little hurried. Guys packed everything initially but sure weren't going to unpack everything. Price was a little steep.
2 further points of concern one is that my teak TV unit had a split top as guys tried lifting this from the top not the underside. Second is that follow up lady never sent me a text as requested so I could identify who called to send a photo. It's very hard to trace callers when they call you on a freeway.
Very polite but need to ...Read more
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Deanna De JongSouth East Queensland, QLD
- QLD
- Verified customer
Terrible customer service
Delivery drivers amazing - thank you - had terrible customer service dealing with the woman at grace depot - yet I’ve always moved with grace and stored goods with them for 7 years never missing a payment - disappointing
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Mike H.Greater Melbourne (Metropolitan), VIC
- VIC
- Verified customer
Professional and stress-free
From start to finish the whole team at Grace was spot on with their service. Jody was fantastic getting the ball rolling and dealt with our challenging situation as settlement dates changed forcing a change in move date. Nothing was a hassle. The team that moved us was top class; efficient, thorough and friendly, and most importantly took care of our furniture and belongings. Couldn't have asked for a better experience.
These guys are not the cheapest but you get what you pay for - efficient, careful service takes the stress out of things completely. The only thing I would say is that the insurance offered is expensive (we didn't take it up), but may be worth it for moves over longer distances.
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GarrySydney Surrounds, NSW
- NSW
- Verified customer
CANT find a fault
Multiple moves .. to store and to new address...multiple days. On time.. communications excellent.. very very helpful in every way from initial assessment to drivers and loaded.. could not have been more helpful...Very high professional standards... I was referred by someone who said they were excellent in every way.. and they were so happy to recommend on.
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Wayne H.Metropolitan Adelaide, SA
- QLD
- Verified customer
Moving is always stressful. The Mackay team (and the Adelaide delivery team) are exceptional.
All our worldly possessions from our large 3 bedroom home in Airlie Beach Queensland to Adelaide. All during the start of the COVID. From the first phone enquiry, site inventory check, loading, status calls, through to the unload. I can not fault any of the process or the people. This is the second time we have used Grace (only for our interstate moves), but have moved numerous times intrastate over the last 30 years.
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PamSouth East Queensland, QLD
- QLD
- Verified customer
Great service
We moved from a 3 bedroom home in Sydney to Queensland, we also needed our contents to be stored for 3 weeks before we could move into our new home. The whole experience of moving was stressful but thank goodness for Grace because the process went smoothly, communication was great and the delivery drivers from both states were friendly and accommodating, I would absolutely recommend their services to anyone.
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Matthew
- 4 reviews
- VIC
- Verified customer
Highly recommend
Imagine the stress of waiting for the simultaneous settlement on the sale of your apartment and purchase of your new property interstate. Add to that COVID19 and the constantly changing restrictions on movement and crossing borders. Zorika took my call to arrange our move from Sydney to Melbourne at short notice. She was very helpful, accomodating and efficient. The two teams who collected and delivered our furniture at each end were excellent. They wrapped and moved our furniture very carefully. I cannot fault their service. I can however highly recommend Grace removals. Thank you all very much for helping us to resettle during a challenging period.
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Eppy MoffattPalmerston, NT
- NT
- Verified customer
Removal of contents from storage to new home.
The two guys {David and David} from Grace Removals Darwin were excellent and moved the full contents of a three bedroom home and workshop from a storage shed to my new residence in a matter of a few hours. I cannot praise these two guys enough, they were so careful, helpful and pleasant to work with.
Thank you David and David and thank you Grace Removals
Eppy
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Alison M.Perth, WA
- 2 reviews
- VIC
- Verified customer
Awesome Experience
Recently moved from WA to Victoria and found the whole experience easy and less of a worry. From the moment I had someone come in to quote to when my items got unpacked at the other end, I was very impressed with everyone I dealt with. Communication was excellent at all stages and was very impressed. Thank you for making the move interstate so much easier for me
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- VIC
- Verified customer
Beautiful Sales, Hidden Costs and painful customer service
Grace was beautiful at Selling their product. Unfortunately the hassle free, fully controlled door to door delivery that they sold is not what they delivered. I was super satisfied when I was sold Grace and felt like I was in good hands at the very beginning. They never communicated that there would be other vendors that they contract with that will charge you for their services to get your stuff actually to your door. I had more then a 10% increase in cost that wasn't ever communicated to me as something that might happen. Grace mislead me to ...Read more
believe that they would provide a well handled door to door delivery and they did not. Be wary as to what is actually in the quote they give you and know that you might have to pay more for what they commit to you from their vendors they work with.Similar opinion? Write a review on ieatwords.com.au!
SuePerth, WA
- WA
- Verified customer
Outstanding service
Grace recently moved our household belongings from and awkward 2 story house with steep stairs to our new 1 story home. The staff were excellent. from the office staff to the guys doing the heavy lifting. They were efficient, polite and had a can do attitude. Nothing was too much trouble. Highly recommended.
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a1meGreater Melbourne (Inner), VIC
- 16 reviews
- VIC
- Verified customer
They spam you and refuse to respond to emails asking them to stop even if you've never used their removalist service!
I used the online quick quote tool but didn't even follow up my request after reading all the negative reviews about this terrible removalist company. Now these idiots have emailed me with their unwanted spam and refuse to respond to my repeated emails requesting they unsubscribe me as there is no unsubscribe link! This is illegal behaviour, so glad I already know never to use them and to warn everyone away from them - if this is how they handle a spam situation I can't imagine how terribly they would handle moving peoples' furniture and any resulting complaints!
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Ray
- 2 reviews
- NSW
- Verified customer
Efficient at both pick up and delivery
Apartment 2 Bedroom moving interstate. Pick up had to be split into 2 and spaced 1 month apart then collated into one drop off at a remote location.
On time at both pick ups and again at the delivery point. Goods were uninsured but arrived in good condition.
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- VIC
- Verified customer
Opposite of "Always More" advertised tagline
An interstate mover's experience, going with Grace after multiple quotations from multiple removalists.
Grace's salesman advertised well - probably some of the better paper packages such as checklists to follow.
Several issues:
1) Payment
- I was told during the visit estimation and over the phone that payment could be made prior to delivery of goods to destination and that it was amendable
- On the eve of pack-up, I was told payment had to be made in full for the packup to occur
- "Always More" for payment
...Read more
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- WA
- Verified customer
Disappointed
I moved about 5 boxes of personal belongings from QLD to remote NT. It was very difficult to communicate with the corporate account manage, who was not professional in emails (poor quality of formal writing, failed to answer questions or offer explanation of the process). My belongings were then delivered offshore, and they did not realise this until over a month after the initial uplift when I contacted them to find out what had happened (somehow someone had written a different address next to all my boxes and they ignored mine) . When I received my belongings 2 months after the uplift, some items were damaged due to poor handling.
I will say however that the packing crew were lovely and punctual.
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- QLD
- Verified customer
A horrific experience
We have recently moved from Queensland to Canada. When Grace removals came to our home to view our contents we were told our two motorbikes could be shipped with our furniture. The furniture was packed and loaded and our two bikes which we just paid $20,000 for, were dropped off at Grace’s location. We are now in Canada looking forward to the shipment of our container, only to find out the bikes are not allowed in Canada as they are too new. My husband found this information out himself, by speaking to personnel at transport Canada, who said...Read more
she sent this information to our contact from Grace over a month ago- a month before we flew to Canada!! Obviously our Brisbane contact didn’t bother to read this email..Now we are in Canada, making it impossible to us to even sell our bikes in Brisbane.It’s been 4 days now and our contact from Grace keeps telling us “he’s working on it” and that he can’t call us as his phone doesn’t work and the other phone can’t call Canada. Our Brisbane contact didn’t even respond to our email asking for his manager’s contact information as we wanted to seek help from someone else. This is completely unprofessional, incredibly stressful and my husband and I are absolutely appalled and disappointed with this company. DO NOT use Grace for international shipments!!Similar opinion? Write a review on ieatwords.com.au!
Gredchen HARNISCH-GREENMurray Region, NSW
- QLD
- Verified customer
A Dream Move
My mother recently moved a two-bedroom house from Brisbane to NSW/VIC border. Daniel, Grace representative, was a delight to work with; nothing was an inconvenience and was caring, gentle and respectful with my mother. The removalists on both ends were amazing, disassembling and assembling furniture; the connected the washing machine, TV, Fridge and assemble the beds ... fantastic.
Although their prices were a little bit more than the competitors, I would use and thoroughly recommend Grace to families, friends and anyone asking me for a remov...Read more
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Questions & Answers
Tony Sasked
This isnt a review of my move, but a review of there emloyees in Canberra. I was driving through my Suburb Kingston in the ACT on Saturady Morning 21 March at 10:15am when I was about to pass one of there vans parked on the Kerb next to the road. Without Warning just as I was about to pass it moved onto the road. I beeped my horn and the moron driving continued, beeping his horn and kept coming, i swerved onto the wrong side of the road and past him. I beeped my horn again and then the moron from Grace proceeded to catch upto me (obviously speeding) and going through no less than 3 stop signs without stopping (which i did and is how he caught up) in an extended road rage incident. The moron and his passenger were yelling at me out their windows the whole time.
So if you want to move or get stuff transported in the ACT by grace; dont. Because the people who work there are idiots who dont know how to drive, and obviously wouldnt care about your stuff.
No answers
Colinasked
Will you hold furniture etc in storage & for how long?
No answers
Thompsonasked
How do I do the survey
1 answer
Grace R.Grace Removals
Hi Thompson,
The survey is sent out to the email you have on file with us after your final move. If you have not yet received this, please feel free to contact us at [email protected] to let us know how we went with you move.
Kind regards,
Grace Customer Service
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