??!

Reviews

4.4

49 reviews
5
(39)
4
(1)
3
(2)
2
(2)
1
(5)
Previous
Next
Jay L.

Jay L.Sydney, NSW

  • NSW
  • Verified customer

Terrible customer service

published
1 comment
Grace Removals
Grace R.Grace Removals
Dominic

DominicMid North Coast, NSW

  • NSW
  • Verified customer

Workers must not be in a hurry

published
Garry

GarrySydney Surrounds, NSW

  • NSW
  • Verified customer

CANT find a fault

published

Multiple moves .. to store and to new address...multiple days. On time.. communications excellent.. very very helpful in every way from initial assessment to drivers and loaded.. could not have been more helpful...Very high professional standards... I was referred by someone who said they were excellent in every way.. and they were so happy to recommend on.

1 comment
Grace Removals
Grace R.Grace Removals

Dear Garry,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.
Kind regards,
Grace Customer Service

Furniture Removalists

Find out how Grace Removals NSW compares to other Furniture Removalists

Know better, choose better.

Compare all
Ray

Ray

  • 2 reviews
  • NSW
  • Verified customer

Efficient at both pick up and delivery

published

Apartment 2 Bedroom moving interstate. Pick up had to be split into 2 and spaced 1 month apart then collated into one drop off at a remote location.
On time at both pick ups and again at the delivery point. Goods were uninsured but arrived in good condition.

Returning home.

Returning home.Launceston, TAS

  • NSW
  • Verified customer

NSW to Tassie

published

We moved from Port Macquarie in NSW to Launceston in Tasmania. This is the second time we have used Grace Removals (previously Cairns to Port Macquarie). The Grace removal team arrived early for the uplift and on time for the delivery. The boys at both ends were polite, nothing was too much trouble and the service they provided was excellent. All our goods arrived intact with no breakages or damage. We were very impressed with the service from Grace right from the beginning when we enquired, the clerical staff with the contract and quarantine forms to the boys doing all the hard work. Thank you Grace Removals for taking care of our removal. We would recommend you again.

Amanda

AmandaSydney, NSW

  • NSW
  • Verified customer

Excellent service

published

Grace removals did a very thorough job; from the initial consultation, quote, pre-pack, moving and unpack.
My mother is elderly with poor vision; I needed a reliable service that could take the worry out of her move.
The ladies who did the pre-pack and unpack were very efficient and kind to my mother. The men that did the heavy lifting and moving had a difficult location to negotiate for the pick up (impacted by light rail road closures) and they were super organised, efficient, competent and affable.
I would not hesitate to use Grace again.

1 comment
Grace Removals
Grace R.Grace Removals

Dear Amanda,
Thanks for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.
Kind regards,
Grace Customer Service

  • NSW
  • Verified customer

Do Not Use Grace

published

Warning!!! Do not use Grace. If something goes wrong they dont fix it. Shipped our container to the wrong country and we had to pay over $6100 Canadian to get it out of the USA!! We had Grace ship boxes from Australia to Canada but it ended up in the USA. This was over 2 years ago and nothing has been done. Also found numbered boxes inside numbered boxes!!! They did offer us $100 for their mistake. We said no. They must be joking. We had no problem moving from Canada to Australia door to door but used a different company.

  • NSW
  • Verified customer

Fantastic service

published

Use Grace for removal from Sydney to Melbourne. They are very professional, quick at replying to my any enquiry and take quick action to my request. Cannot recommend them more.

1 comment
Grace Removals
Grace R.Grace Removals

Dear Yingyan,
We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.
Kind regards,
Grace Customer Service

Leanne

LeanneHunter Region, NSW

  • NSW
  • Verified customer

Good service

published

Wolfgang and Anth were very hard working and made sure to pack the truck so that we got everything in the space allocated for our move. Friendly and efficient service

1 comment
Grace Removals
Grace R.Grace Removals

Dear Leanne,
We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.
Kind regards,
Grace Customer Service

Furniture Removalists

Find out how Grace Removals NSW compares to other Furniture Removalists

Know better, choose better.

Compare all
  • NSW
  • Verified customer

Absolute garbage, thanks for nothing.

published
2 comments
Grace Removals
Grace R.Grace Removals
Michael
Michael

Can you re-read the above review please?
I have already had a back and forth with you guys and it ended badly, hence me writing this review, something I would ordinarily never do.

Lou

LouHunter Region, NSW

  • 2 reviews
  • NSW
  • Verified customer

Team Grace have done it again!!

published

Team Grace performed above and beyond with our interstate move. On uplift day, Wolfgang, Mark and Anth provided a service second to none, a stress free experience all done with a friendly smile.

1 comment
Grace Removals
Grace R.Grace Removals

Dear Lou,
Thanks for choosing Grace. We’ll pass your feedback on to Wolfgang, Mark, Anth and the rest of the team. We look forward to helping you again in future
Kind regards,
Grace Customer Service

  • NSW
  • Verified customer

Very poor organisation.

published
2 comments
Grace Removals
Grace R.Grace Removals
Sue B.
Sue B.

I’ve already had some one call me. Nothing further to discuss. Will not use Grace in Sydney again!

Shane

ShaneIllawarra, NSW

  • NSW
  • Verified customer

Never thought moving could be so simple

published

We have 5 children and have moved 6 times and this was by far the simplest and least stressful move to date. Grace were punctual, courteous and considerate from start to finish and really put us at ease from the moment they walked through the door. We will certainly be recommending them to all our friends and look forward to their help again in the future

1 comment
Grace Removals
Grace R.Grace Removals

Dear Shane,
Thank you for choosing Grace. Were so happy to hear you had a great experience with us and look forward to helping you move again in the future.
Kind regards,
Grace Customer Service

Hugo

Hugo

  • 4 reviews
  • NSW
  • Verified customer

They made the hardest part of moving effortless...on my part.

published

Grace Removalists as a whole were fantastic to deal with. All the staff I dealt with (Ethan, Courtney, Karen, Jason and Josh) were each a dream to work with. They were all efficient, professional and friendly. They walked me through the process from the quote, booking, pick up and delivery. Jason and Josh, in particular, treated my possessions with care, went the extra mile in assisting to pack some items, wait whilst I had delays in traffic, and setting up rugs that weren't part of their own delivery.
I highly recommend Grace Removals and will happily use them again in the future.

1 comment
Grace Removals
Grace R.Grace Removals

Dear Hugo,
Were glad the team could take the stress out of your move. Thanks for your positive feedback, well be sure to share it with all of our crew. Best wishes in your new home.
Kind regards,
Grace Customer Service

John

JohnSydney, NSW

  • NSW
  • Verified customer

Fantastic Stress Free Move

published
1 comment
Grace Removals
Grace R.Grace Removals
Furniture Removalists

Find out how Grace Removals NSW compares to other Furniture Removalists

Know better, choose better.

Compare all
John

JohnSydney, NSW

  • NSW
  • Verified customer

An easy move.

published

We moved from a 3 bedroom house locally. The pre-pack the day before went well, two lovely ladies did a great job. The guys that did the move were friendly (important) and very efficient. The whole operation took just over 3 hours, which was quicker than I expected.
We will move again in 12 months, and are definitely using Grace again.

1 comment
Grace Removals
Grace R.Grace Removals

Dear John,
Were pleased to hear you had a great experience with Grace. Thanks for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Grace Customer Service

  • NSW
  • Verified customer

Grace Removals - truly professional

published

I recently moved from a difficult site in Oatley. Grace Removals were punctual, efficient, courteous and professional at all times. Despite the difficulty of the job, the removalists were good humoured and polite at all times and took away all the stress of the move. Thanks to all who were involved in the move. Shirley.

1 comment
Grace Removals
Grace R.Grace Removals

Dear Shirley,
Were glad you enjoyed your experience with Grace. Thank you for your positive feedback, well send this on to our moving team.
Kind regards,
Grace Customer Service

Alan

AlanSouth-Eastern Region, NSW

  • 3 reviews
  • NSW
  • Verified customer

stress free removals

published

We moved from Victoria to NSW via storage for two months. The whole move was done in a very professional manner throughout. The pack up crew and the delivery crew arrived on time and did a wonderful job. Great service and very easy to deal with company. I would highly recommend them.

1 comment
Grace Removals
Grace R.Grace Removals

Dear Alan,
Were glad you enjoyed your experience with Grace. Thank you for your positive feedback, well send this on to our moving team.
Kind regards,
Grace Customer Service

Cassie

CassieSydney, NSW

  • NSW
  • Verified customer

Brilliant Service

published

The service was great. The removalists were really kind, funny and caring. Got all my stuff set up. They were quick but careful - they even sang me a song while I played mny gutair. Best ever!

1 comment
Grace Removals
Grace R.Grace Removals

Dear Cassie,
Thanks for choosing Grace. Well pass your feedback on to the team and request an encore performance from them. We look forward to helping you again in future.
Kind regards,
Grace Customer Service

gerko

gerkoIllawarra, NSW

  • NSW
  • Verified customer

Excellent service

published

We moved from our 4 bedroom house in the Hawkesbury down to South Coast NSW. Grace Removals made it very easy, the truck turned up on time and the men were thoroughly professional and nothing seemed to be too much trouble for them. The cost of removal was at the low end and I would thoroughly recommend these people when it is time to move.

1 comment
Grace Removals
Grace R.Grace Removals

Dear gerko,
Thank you for sharing your feedback with us. Were so glad you enjoyed your experience and we look forward to helping you move in the future.
Kind regards,
Grace Customer Service

Page 1 of 3
See all Grace Removals reviews

Questions & Answers

Thompson

Thompsonasked

NSW

How do I do the survey

1 answer
Grace Removals
Grace R.Grace Removals

Hi Thompson,
The survey is sent out to the email you have on file with us after your final move. If you have not yet received this, please feel free to contact us at [email protected] to let us know how we went with you move.
Kind regards,
Grace Customer Service

Get an answer from our members and Grace Removals representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.