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Jay L.Sydney, NSW
- NSW
- Verified customer
Terrible customer service
Anyone who plan to use this company need to be careful on below things:
1. Do not sign off any paper unless you have confirmed your items arrived safely.
2. Do not trust the ETA from the sales
3. Be prepared to spend your times and efforts to reach their management.
We moved from Auckland to Sydney recently. It was a 4 bedroom house removal and the customer service was terrible. First of all, the delivery delayed for 2+ weeks. We spent countless time trying to reach their management as the frontline stuff was really useless. They finally manag...Read more
ed to deliver our stuffs before lockdown with 3 missing boxes and 1 empty. The crew asked us to sign off a paper which only indicated the empty box and told us they will go back to find the 3 boxes in their warehouse. Turns out it was a lie and they totally deny the fact now, which resulted the insurance claim denied by the insurance provider. We are ready to fire up a fair trading complaint now and hope our experience can help anyone who is considering using Grace removal.1 comment
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DominicMid North Coast, NSW
- NSW
- Verified customer
Workers must not be in a hurry
Moved from Central Coast to Yamba NSW a week ago
pick up was fine ( presumably ) drop off was a little hurried. Guys packed everything initially but sure weren't going to unpack everything. Price was a little steep.
2 further points of concern one is that my teak TV unit had a split top as guys tried lifting this from the top not the underside. Second is that follow up lady never sent me a text as requested so I could identify who called to send a photo. It's very hard to trace callers when they call you on a freeway.
Very polite but need to ...Read more
slow down a little and stop thinking of the next job. In every business It is the fine detail that affects the customer in a negative way that needs to always be addressed. I know that you cannot always keep customers happy and some just like to complain. There are a lot of ONE-OFF businesses around. One major problem in business communication today is that people don't write things down with pen and paper. If it's out of the technical square then its too hard. Eg to make a note or point to contact someone.....customers.
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GarrySydney Surrounds, NSW
- NSW
- Verified customer
CANT find a fault
Multiple moves .. to store and to new address...multiple days. On time.. communications excellent.. very very helpful in every way from initial assessment to drivers and loaded.. could not have been more helpful...Very high professional standards... I was referred by someone who said they were excellent in every way.. and they were so happy to recommend on.
1 comment
Grace R.Grace Removals
Dear Garry,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.
Kind regards,
Grace Customer Service
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Find out how Grace Removals NSW compares to other Furniture Removalists
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Ray
- 2 reviews
- NSW
- Verified customer
Efficient at both pick up and delivery
Apartment 2 Bedroom moving interstate. Pick up had to be split into 2 and spaced 1 month apart then collated into one drop off at a remote location.
On time at both pick ups and again at the delivery point. Goods were uninsured but arrived in good condition.
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Returning home.Launceston, TAS
- NSW
- Verified customer
NSW to Tassie
We moved from Port Macquarie in NSW to Launceston in Tasmania. This is the second time we have used Grace Removals (previously Cairns to Port Macquarie). The Grace removal team arrived early for the uplift and on time for the delivery. The boys at both ends were polite, nothing was too much trouble and the service they provided was excellent. All our goods arrived intact with no breakages or damage. We were very impressed with the service from Grace right from the beginning when we enquired, the clerical staff with the contract and quarantine forms to the boys doing all the hard work. Thank you Grace Removals for taking care of our removal. We would recommend you again.
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AmandaSydney, NSW
- NSW
- Verified customer
Excellent service
Grace removals did a very thorough job; from the initial consultation, quote, pre-pack, moving and unpack.
My mother is elderly with poor vision; I needed a reliable service that could take the worry out of her move.
The ladies who did the pre-pack and unpack were very efficient and kind to my mother. The men that did the heavy lifting and moving had a difficult location to negotiate for the pick up (impacted by light rail road closures) and they were super organised, efficient, competent and affable.
I would not hesitate to use Grace again.
1 comment
Grace R.Grace Removals
Dear Amanda,
Thanks for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.
Kind regards,
Grace Customer Service
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- NSW
- Verified customer
Do Not Use Grace
Warning!!! Do not use Grace. If something goes wrong they dont fix it. Shipped our container to the wrong country and we had to pay over $6100 Canadian to get it out of the USA!! We had Grace ship boxes from Australia to Canada but it ended up in the USA. This was over 2 years ago and nothing has been done. Also found numbered boxes inside numbered boxes!!! They did offer us $100 for their mistake. We said no. They must be joking. We had no problem moving from Canada to Australia door to door but used a different company.
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- NSW
- Verified customer
Fantastic service
Use Grace for removal from Sydney to Melbourne. They are very professional, quick at replying to my any enquiry and take quick action to my request. Cannot recommend them more.
1 comment
Grace R.Grace Removals
Dear Yingyan,
We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.
Kind regards,
Grace Customer Service
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LeanneHunter Region, NSW
- NSW
- Verified customer
Good service
Wolfgang and Anth were very hard working and made sure to pack the truck so that we got everything in the space allocated for our move. Friendly and efficient service
1 comment
Grace R.Grace Removals
Dear Leanne,
We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.
Kind regards,
Grace Customer Service
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- NSW
- Verified customer
Absolute garbage, thanks for nothing.
My family and I recently moved interstate, and after sourcing many quotes to move, Grace's smooth talking salesman convinced us to go with their more expensive but apparently far more reliable service. After that initial quote though, everything went downhill. The boxes were not delivered when they said they would be, and then boxes were missing. The disconnect between operations and the moving team was just astounding, with all my details being wrong, from time of pick-up, to floor and apartment location.
On the other end, when my things arriv...Read more
2 comments
Grace R.Grace Removals
Dear Michael,
Thank you for your feedback. We’re sorry to hear about your experience and we’d like to investigate this issue further. We would greatly appreciate it if you could send your name and mov... Read more
Can you re-read the above review please?
I have already had a back and forth with you guys and it ended badly, hence me writing this review, something I would ordinarily never do.
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LouHunter Region, NSW
- 2 reviews
- NSW
- Verified customer
Team Grace have done it again!!
Team Grace performed above and beyond with our interstate move. On uplift day, Wolfgang, Mark and Anth provided a service second to none, a stress free experience all done with a friendly smile.
1 comment
Grace R.Grace Removals
Dear Lou,
Thanks for choosing Grace. We’ll pass your feedback on to Wolfgang, Mark, Anth and the rest of the team. We look forward to helping you again in future
Kind regards,
Grace Customer Service
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- NSW
- Verified customer
Very poor organisation.
Recently moved from one apartment to another a few streets away. We have been moved four times by Grace. Melbourne to Queensland, administration and crew were professional, empathetic and efficient. Best move we've ever had, and I have been moved by various companies over 30 times. For the move from Sunshine Coast, Queensland to Sydney the Sunshine Coast Grace Administration and crew were great. In Sydney, it has been a whole other ball game! Sydney sales consultant a complete turn off. Did not listen to anything I requested, did not tell t...Read more
he crew there were stairs at drop off, did not tell the crew that three special pieces would need to be wrapped and certainly did not listen to our request for an early pick up due to removal regulations in the buildings we were moving out of and in to. Then denied that he and I had discussed any of our requests. We were told by office staff on booking that we had requested the best day in the week but then that seemed to be pushed to the side and start time requested completely ignored. Consultant said everyone wants to start early. Well, Grace maybe you shouldn't book so many moves in a morning? At the time of booking we were told it was the best day so why were we timed for a later uplift? The time leading up to the move was the most stressful we have ever had. Each time I spoke to or messaged the Consultant he denied that we had discussed the best pick up time and told me more than once how Grace do 25 moves a day from that depot and they are very busy, this when we had been told we had chosen the best day to move. To add to our stress 48 hours before the move on a Saturday we received an email from the Consultant suggesting that if we weren't happy with Grace we might like to get a different removalist company. This left us wondering if they would turn up at all. How were we going to make full arrangements over the weekend when we were fully committed to the move on the Monday. The Consultant also had decided that it was a 2 man crew job but fortunately the crew leader got a 3rd man. The move still took 6 hours in total with considerable help from us before and during the move. When we arrived in Sydney at our previous move, our belongings were in store and the ground crew arrived very late for drop off as they had other jobs before us. They then needed to work at a running pace to get the drop off done within time limits. We finished the unpacking ourselves, which we had paid to be done, so the crew could finish at a reasonable time. In the very impressive brochure we were given at booking, it is emphasised how Grace pride themselves on giving stress free removals. Well, hogwash to that. The consultant was not concerned about us at all, only seemed to want to tell me how many moves a day they do and how busy they are. Stress free service was not considered at all. Seemed the number of removals they do a day is more important than a stress free move for the customer. The ground crew, as in each Grace move, were efficient, helpful and happy do whatever necessary to make our uplift and drop offs comfortable for us. Our advice...Use Grace elsewhere, but NOT in Sydney!2 comments
Grace R.Grace Removals
Dear Sue,
Thank you for your feedback. We’re sorry to hear about your experience and we’d like to investigate this issue further. We would greatly appreciate it if you could send your name and move nu... Read more
I’ve already had some one call me. Nothing further to discuss. Will not use Grace in Sydney again!
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ShaneIllawarra, NSW
- NSW
- Verified customer
Never thought moving could be so simple
We have 5 children and have moved 6 times and this was by far the simplest and least stressful move to date. Grace were punctual, courteous and considerate from start to finish and really put us at ease from the moment they walked through the door. We will certainly be recommending them to all our friends and look forward to their help again in the future
1 comment
Grace R.Grace Removals
Dear Shane,
Thank you for choosing Grace. Were so happy to hear you had a great experience with us and look forward to helping you move again in the future.
Kind regards,
Grace Customer Service
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Hugo
- 4 reviews
- NSW
- Verified customer
They made the hardest part of moving effortless...on my part.
Grace Removalists as a whole were fantastic to deal with. All the staff I dealt with (Ethan, Courtney, Karen, Jason and Josh) were each a dream to work with. They were all efficient, professional and friendly. They walked me through the process from the quote, booking, pick up and delivery. Jason and Josh, in particular, treated my possessions with care, went the extra mile in assisting to pack some items, wait whilst I had delays in traffic, and setting up rugs that weren't part of their own delivery.
I highly recommend Grace Removals and will happily use them again in the future.
1 comment
Grace R.Grace Removals
Dear Hugo,
Were glad the team could take the stress out of your move. Thanks for your positive feedback, well be sure to share it with all of our crew. Best wishes in your new home.
Kind regards,
Grace Customer Service
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JohnSydney, NSW
- NSW
- Verified customer
Fantastic Stress Free Move
I was moving from a 2 bedroom unit in North Parramatta to a 2 bedroom unit in Blacktown. Having watched my sister move earlier this year, trying to do much of it herself, I decided to do some research and find a company that could lessen the stress of moving. Grace Removals certainly did that for me. I went for their full package option.
2 staff came on Wednesday to pack up all the belongings in my unit for the move, wrapping the fragile stuff, putting things in boxes and the like, that took just over two hours.
On Thursday a team of 3 staff ...Read more
came to actually load the boxes on the truck and take my belongings to my new home and unload. As they had to climb 3 floors to off load, and there was no lift, this took around 5 1/2 hours (as they had to take the odd break to avoid injury). Then on Friday a team, of 3 valets came. Over 3 1/2 hours they unpacked my boxes, put things away, did a general clean up, and even made the beds. All I have left to do is unpack 4 boxes of DVDs. All up the staff were completely professional, courteous, timely and efficient. No request seemed too hard, too big nor too small. I would thoroughly recommend Grace Removals for the great job they did.1 comment
Grace R.Grace Removals
Dear John,
Thank you for using Grace. We are thrilled to hear you had such a wonderful experience with all of our teams involved and we will be passing on your kind feedback. Wishing you all the best ... Read more
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JohnSydney, NSW
- NSW
- Verified customer
An easy move.
We moved from a 3 bedroom house locally. The pre-pack the day before went well, two lovely ladies did a great job. The guys that did the move were friendly (important) and very efficient. The whole operation took just over 3 hours, which was quicker than I expected.
We will move again in 12 months, and are definitely using Grace again.
1 comment
Grace R.Grace Removals
Dear John,
Were pleased to hear you had a great experience with Grace. Thanks for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Grace Customer Service
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- NSW
- Verified customer
Grace Removals - truly professional
I recently moved from a difficult site in Oatley. Grace Removals were punctual, efficient, courteous and professional at all times. Despite the difficulty of the job, the removalists were good humoured and polite at all times and took away all the stress of the move. Thanks to all who were involved in the move. Shirley.
1 comment
Grace R.Grace Removals
Dear Shirley,
Were glad you enjoyed your experience with Grace. Thank you for your positive feedback, well send this on to our moving team.
Kind regards,
Grace Customer Service
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AlanSouth-Eastern Region, NSW
- 3 reviews
- NSW
- Verified customer
stress free removals
We moved from Victoria to NSW via storage for two months. The whole move was done in a very professional manner throughout. The pack up crew and the delivery crew arrived on time and did a wonderful job. Great service and very easy to deal with company. I would highly recommend them.
1 comment
Grace R.Grace Removals
Dear Alan,
Were glad you enjoyed your experience with Grace. Thank you for your positive feedback, well send this on to our moving team.
Kind regards,
Grace Customer Service
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CassieSydney, NSW
- NSW
- Verified customer
Brilliant Service
The service was great. The removalists were really kind, funny and caring. Got all my stuff set up. They were quick but careful - they even sang me a song while I played mny gutair. Best ever!
1 comment
Grace R.Grace Removals
Dear Cassie,
Thanks for choosing Grace. Well pass your feedback on to the team and request an encore performance from them. We look forward to helping you again in future.
Kind regards,
Grace Customer Service
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gerkoIllawarra, NSW
- NSW
- Verified customer
Excellent service
We moved from our 4 bedroom house in the Hawkesbury down to South Coast NSW. Grace Removals made it very easy, the truck turned up on time and the men were thoroughly professional and nothing seemed to be too much trouble for them. The cost of removal was at the low end and I would thoroughly recommend these people when it is time to move.
1 comment
Grace R.Grace Removals
Dear gerko,
Thank you for sharing your feedback with us. Were so glad you enjoyed your experience and we look forward to helping you move in the future.
Kind regards,
Grace Customer Service
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Questions & Answers
Thompsonasked
How do I do the survey
1 answer
Grace R.Grace Removals
Hi Thompson,
The survey is sent out to the email you have on file with us after your final move. If you have not yet received this, please feel free to contact us at [email protected] to let us know how we went with you move.
Kind regards,
Grace Customer Service
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Grace R.Grace Removals
Dear Jay,
umber to [email protected] Kind regards, Grace Customer ServiceThank you for your feedback. We’re sorry to hear about your experience and we’d like to investigate this issue further. We would greatly appreciate it if you could send your name and move n... Read more