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- QLD
- Verified customer
Excellent service in Rockhampton
The team from Grace here in Rockhampton did an excellent job on our recent move. They were punctual, careful and efficient and really nice people to boot. Will definitely use them again.
1 comment
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Debbie BarryGreater Melbourne (Outer), VIC
- 2 reviews
- QLD
- Verified customer
Move from Queensland to Melbourne
Really happy with the job Grace did to move me to Melbourne. They were efficient and helpful and did pick up from Queensland without me being there.
Everything arrived in excellent condition, there was a two week wait as I only had a small load.
1 comment
Grace R.Grace Removals
Dear Debbie
We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Grace Customer Service
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WayneSouth East Queensland, QLD
- QLD
- Verified customer
EFFICIENT
I had Grace come in to pack and move and then put into storage a 2 bedroom apartment from Sydney to Brisbane. The packers arrived on time and were very efficient in wrapping and packing all my possessions. Next day the removal crew arrived on time for the removal process. I had a couple of boxes that weren't going into storage and they were delivered to the address where I am living for the time being. Right throughout the process all the people that I had dealings with were fabulous.
1 comment
Grace R.Grace Removals
Dear Wayne,
We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.
Kind regards,
Grace Customer Service
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Deanna De JongSouth East Queensland, QLD
- QLD
- Verified customer
Terrible customer service
Delivery drivers amazing - thank you - had terrible customer service dealing with the woman at grace depot - yet I’ve always moved with grace and stored goods with them for 7 years never missing a payment - disappointing
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Wayne H.Metropolitan Adelaide, SA
- QLD
- Verified customer
Moving is always stressful. The Mackay team (and the Adelaide delivery team) are exceptional.
All our worldly possessions from our large 3 bedroom home in Airlie Beach Queensland to Adelaide. All during the start of the COVID. From the first phone enquiry, site inventory check, loading, status calls, through to the unload. I can not fault any of the process or the people. This is the second time we have used Grace (only for our interstate moves), but have moved numerous times intrastate over the last 30 years.
1 comment
Grace R.Grace Removals
Dear Wayne,
We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Grace Customer Service
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PamSouth East Queensland, QLD
- QLD
- Verified customer
Great service
We moved from a 3 bedroom home in Sydney to Queensland, we also needed our contents to be stored for 3 weeks before we could move into our new home. The whole experience of moving was stressful but thank goodness for Grace because the process went smoothly, communication was great and the delivery drivers from both states were friendly and accommodating, I would absolutely recommend their services to anyone.
1 comment
Grace R.Grace Removals
Dear Pam,
Thank you for using Grace. We’re glad you enjoyed your experience and wish you all the best in your new home.
Kind regards,
Grace Customer Service
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- QLD
- Verified customer
A horrific experience
We have recently moved from Queensland to Canada. When Grace removals came to our home to view our contents we were told our two motorbikes could be shipped with our furniture. The furniture was packed and loaded and our two bikes which we just paid $20,000 for, were dropped off at Grace’s location. We are now in Canada looking forward to the shipment of our container, only to find out the bikes are not allowed in Canada as they are too new. My husband found this information out himself, by speaking to personnel at transport Canada, who said...Read more
she sent this information to our contact from Grace over a month ago- a month before we flew to Canada!! Obviously our Brisbane contact didn’t bother to read this email..Now we are in Canada, making it impossible to us to even sell our bikes in Brisbane.It’s been 4 days now and our contact from Grace keeps telling us “he’s working on it” and that he can’t call us as his phone doesn’t work and the other phone can’t call Canada. Our Brisbane contact didn’t even respond to our email asking for his manager’s contact information as we wanted to seek help from someone else. This is completely unprofessional, incredibly stressful and my husband and I are absolutely appalled and disappointed with this company. DO NOT use Grace for international shipments!!Similar opinion? Write a review on ieatwords.com.au!
Gredchen HARNISCH-GREENMurray Region, NSW
- QLD
- Verified customer
A Dream Move
My mother recently moved a two-bedroom house from Brisbane to NSW/VIC border. Daniel, Grace representative, was a delight to work with; nothing was an inconvenience and was caring, gentle and respectful with my mother. The removalists on both ends were amazing, disassembling and assembling furniture; the connected the washing machine, TV, Fridge and assemble the beds ... fantastic.
Although their prices were a little bit more than the competitors, I would use and thoroughly recommend Grace to families, friends and anyone asking me for a remov...Read more
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Devesh D.Sydney, NSW
- QLD
- Verified customer
Very professional reasonable pricing .. highly recommended
Moved from gladstone Queensland to Sydney..perfect move. we didnt have to do much as packing was included. no damage on the move .. beds were made after the move .. couldnt ask for more ..thankyou grace removals
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- QLD
- Verified customer
Moving large 3 bedroom house with large entertainment area
Very happy with the friendly, prompt service. The removal guys were very polite and hard workers - exceptional in their job. Couldn't ask for anything more. Would recommend to anyone wanting reliable and easy when it comes to moving.
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A professional teamSouth East Queensland, QLD
- QLD
- Verified customer
A professional team
I was very impressed with the team that moved my contents from a 4 bedroom house to a unit. They were punctual, friendly and took great care of my belongings.
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Kris B.
- 5 reviews
- QLD
- Verified customer
A great move!
We moved contents of a 3 bedroom town house from Brisbane to regional Victoria in January 2020. The staff were prompt, courteous and respectful. Everything went very well and to plan.
1 comment
Grace R.Grace Removals
Dear Kris,
We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.
Kind regards,
Grace Customer Service
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beland
- 2 reviews
- QLD
- Verified customer
So easy and proffessional. Made it a breeze!
Easy to organise and they collected on time and delivered quicker than expected. Really good company to deal with. All the staff were friendly and helpful. Would definitely use again.
1 comment
Grace R.Grace Removals
Dear Beland,
We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.
Kind regards,
Grace Customer Service
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Bev BQueensland
- 3 reviews
- QLD
- Verified customer
Very Happy Customer
Four bedroom house to a unit across the city. Removal was done on time, we were kept informed of arrival times, delivery the next day was again on time, furniture was handled with care and responsibility, no damage in any way, cheerful, cooperative staff.
1 comment
Grace R.Grace Removals
Dear Bev,
We’re pleased to hear you had a great experience with Grace. Thanks for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Grace Customer Service
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Jonathan MoneyFar North Queensland, QLD
- QLD
- Verified customer
1st Class until I paid.
I am currently moving from Australia to the UK and entrusted Grace with our Big move. They were great until the furniture was uplifted. After this day the communication ended. I was promised regular updates as to where my furniture was and a actual date when we could expect delivery in the UK. The unlift was the 29th October and my furniture is still in Australia (11th December). The team in Cairns dont want to know, they refuse to give any contact details of whom I can complain to and are still not able to give me a date when my furniture will depart never mind arrive. Unbelievably disappointing service. I will write another review once my furniture arrives. Dont hold your breath.
1 comment
Grace R.Grace Removals
Dear Jonathon,
Were sorry to hear your recent move didnt go as planned. Our team would like to follow up. Could you please forward your preferred contact details to [email protected]?
Kind regards,
Grace Customer Service
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SimoKuranda
- QLD
- Verified customer
Perfect again
Three bedroom house from Melbourne to Brisbane. Outstandingly good service, Grace Removals made this move easy and handled every aspect 100 %. I would not hesitate to highly recommended their services.
Simo
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Grace R.Grace Removals
Dear Simo,
Thank you for using Grace. Were glad you enjoyed your experience and wish you all the best in your new home.
Kind regards,
Grace Customer Service
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NicolaSouth West, QLD
- QLD
- Verified customer
Wonderful and stress free
We moved from QLD to NSW and WOW what amazing service from both the QLD and NSW Grace Removal Team. From the initial quote that Daniel did in QLD too Steve calling to ensure all was delivered and unloaded in NSW the professionalism was just outstanding. The QLD and NSW Drivers and offsiders that picked up then delivered our freight were so helpful and friendly and nothing was a problem at all for them and really are a huge asset to the Grace Team. Very very happy customer and would definitely use again and refer to anyone who asks. .
1 comment
Grace R.Grace Removals
Dear Nicola,
Were glad the team could take the stress out of your move. Thanks for your positive feedback, well be sure to share it with our crew. We hope you are enjoying your new home.
Kind regards,
Grace Customer Service
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Fred M.South East Queensland, QLD
- QLD
- Verified customer
Excellent service that made life simple
Recently had to move out of my home for some insurance repair work to be carried. Grace removals made this part of the process simple and easy. From the removal uplift, storage and reinstatement thinks couldn't have gone more smoothly. All the staff where excellent to deal with.
1 comment
Grace R.Grace Removals
Dear Fred,
Were pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Grace Customer Service
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Les - Yvonne HoveyWide Bay-Burnett, QLD
- QLD
- Verified customer
A matter of urgency!
We had a small shipment of nick-nacks to go, one to Frenchs Forest and the other to Adelaide. We phoned on friday (after phoning about a dozen others, the job was too small for them.) Walter came round almost straight away, gave us a quote, which we accepted. He came back and packed everything and it was all gone Friday Afternoon. Exceptional service.
1 comment
Grace R.Grace Removals
Dear Les and Yvonne,
We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Grace Customer Service
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Tony FMid North Coast, NSW
- QLD
- Verified customer
Making it easy
All went to plan and as scheduled. Courtesy of the Grace Removals from top to the bottom impressed. This together with the firms dedication and reliability to the move made the experience a pleasure.
Well done!
1 comment
Grace R.Grace Removals
Dear Tony,
We’re glad you enjoyed moving with Grace. Thank you for providing us with feedback. Be sure to let us know if there’s anything we can do to make moving with Grace an even better experience.
Kind regards,
Grace Customer Service
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Grace R.Grace Removals
Dear Rocky,
Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.
Kind regards,
Grace Customer Service