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ImanNew South Wales
- 4 reviews
- Physical store
- Verified customer
Top notch customer service!
Sue at Gregory Jewellers Burwood provided me with the best quality service and products available to suit my needs and budget. She was very accommodating and delivered exceptional customer service. She identified my method of communication and aimed to match it to the best of her ability.
Thank you for all your assistance. Highly recommend!!
1 comment
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MickNew South Wales
- 4 reviews
- Physical store
- Verified customer
Gregory's Jewellers Penrith outstanding service
Outstanding service! Jo and the team are true professionals and really take the time and effort to go the extra mile for the customer. I cannot recommend Penrith Gregory Jewellers highly enough.
1 comment
Helen G.Gregory Jewellers
Hi Mick, thank you for such a lovely review and for 5* recommendation, we greatly appreciate it! We are very lucky to have Jo and the entire team at Penrith part of the family and will be sure to shar... Read more
e your feedback with them. We strive every day to provide exceptional customer experiences and are so pleased you had a great one! We hope to see you in the Penrith boutique again soon! Kindest, Team Gregory JewellersSimilar opinion? Write a review on ieatwords.com.au!
- Physical store
- Verified customer
Do Not Shop Here!!
We purchased an expensive engagement ring & had it resized.
Gregory destroyed the bottom of my dream ring.
You could see the weld marks & scratches on the bottom of the ring.
We wanted a refund but Gregorys wanted to fix it.
No way if this is the quality of your work!!!
How many people looked at this ring & say the damage & thought it was ok??
Disgraceful!!
You destroyed my proposal!!!
1 comment
Helen G.Gregory Jewellers
Dear Kristy, Thank you for taking the time out to share your experience and we are sorry that you feel this way about our product and service. We always appreciate feedback and have already taken addi... Read more
tional measures to avoid another situation like this. We did acknowledge that the finish on the ring was missed on this one occasion and in an effort to make good we offered you brand new ring remake. However, we understood that a refund was your preference and we facilitated as requested. We also met your partner's request to refund you instead of himself and upon receiving the account details we processed the following day, being a Friday. We don't have control on the time it takes the bank to process the refund, as this is what would have caused the delay. We wish you all and Mario all the best. Gregory Jewellers Team
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B and KSydney, NSW
- Physical store
- Verified customer
Impeccable Service
29/8/2019 My wife and I were attended to by Maria & Lahdo at the Gregory Jewellers Parramatta Store.
We were having restoration work done on three individual Diamond Rings. The process took three weeks and the results were way above our expectations. The warmth & care that was given to us by all the staff in particular Maria & Lahdo was very very professional and personal. The end result bought my wife to tears of happiness, the Rings are perfect.
We highly recommend Gregory Jewellers at Parramatta and we will happily return in the future.
Thank you again!
Bradley & Kay
1 comment
all ok !
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- Physical store
- Verified customer
Outstanding service and professionalism!
Today my partner and I wandered into the Chatswood store to look at engagement rings (no intention of buying today)I cannot commend Aqsa and Andrew enough for their professionalism and service, they both went above and beyond to help us. So much so that after a couple of hours we left with an amazing engagement ring and beautiful watch. We also had the pleasure of meeting Chris Gregory who was instrumental in finding the perfect ring! Thankyou Chris for sharing your journey with us, it’s truly remarkable where you’ve come from and what you’ve achieved and it was clear how much you care about what you do.
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Jalen P.Sydney, NSW
- 2 reviews
- Physical store
- Verified customer
Engagement ring perfection!
I cannot say enough good things about Gregory Jewelers. I went to the Miranda store to purchase an engagement ring and thoroughly commend every aspect of the sale. The customer service was excellent, the sales associate Zoran had a comprehensive knowledge of diamonds and engagement rings which we communicated very well, provided accurate and honest advise regarding ring options, and was flexible with payment options and my plans for a surprise engagement.
The ring itself is amazing! Impeccable and symmetrical craftsmanship, beautiful design - ...Read more
1 comment
Helen G.Gregory Jewellers
Hi Jalen, Congratulations on your engagement and thank you for choosing Gregory Jewellers. We are so appreciative that you have taken the time to leave us a review and 5* recommendation! As a family... Read more
owned and operated business our wonderful people work very hard to consistently deliver a premium quality product and exceptional customer service to match. We are thrilled to hear this was reflected in your experience and we will make sure that Zoran is given the credit he deserves. We look forward to always welcoming to our boutique! Best wishes, Gregory Jewellers TeamSimilar opinion? Write a review on ieatwords.com.au!
SuperAvenger
- 2 reviews
- Physical store
- Verified customer
Miranda - Excellent after sales customer service
Zoran greeted me at the door. He was well dressed, well mannered and happy to help me with resizing my watch bracelets on the weekend. He had excellent knowledge of the product. Will definitely do business with him again. It was a pleasure. Regards John
1 comment
Helen G.Gregory Jewellers
Hi John, Thank you for visiting us at our Miranda Boutique and taking a moment to share your experience with us, we really appreciate it and are grateful for the 5* recommendation. Our wonderful team... Read more
s strive hard everyday to provide friendly and professional experience and we are thrilled to hear that your experience with Zoran reflected that, he is a gentleman and a joy work with! We look forward to welcoming you again in the not too distant future. Best wishes, Gregory JewellersSimilar opinion? Write a review on ieatwords.com.au!
- Physical store
- Verified customer
Excellent service and attention to detail
5 years after purchasing my wifes engagment ring and wedding band from Gregory I decided to suprise my wife by purchasing an eternity ring that matched the wedding band while visiting Sydney from overseas.
Even without the original receipt Gregory's were able to locate the original order and match exactly the special order wedding band without physically viewing the wedding band to make a lovely suprise for my wife.
With only 10 days notice Gregory were able to produce the beautiful diamond piece before I left Sydney back to Europe. I highly recommend Gregory, they understand genuine customer service backed up by quality jewellery. That is why they got my repeat business.
1 comment
Helen G.Gregory Jewellers
Hi Tris,
Thank you very much for taking the time to share your experience with us and provide such value feedback, We greatly appreciate the excellent recommendation. ... Read more
As a family owned and operated business we strive everyday to consistently deliver a premium quality product and great customer service to match. We are very happy to hear that your experience reflected our mantra. Our retail teams and workshop deserve to get recognition for this and we will share your review with them! Hope to welcome you and your wife back again in the not distant future! Best wishes, Gregory Jewellers TeamSimilar opinion? Write a review on ieatwords.com.au!
CelestineSydney, NSW
- Physical store
- Verified customer
After sales customer service impressive
Great customer service. Managing after sales service can often be difficult but I was impressed with the efforts and time taken to resolve my issue. Thank you very much. Very happy.
1 comment
Helen G.Gregory Jewellers
Hi Celestine,
We are really happy that we were able to find a good outcome for this after sales repair. Enjoy having your watch back and we look forward to welcoming you again in the not too distant future.... Read more
Best, Gregory Jewellers TeamSimilar opinion? Write a review on ieatwords.com.au!
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Sydney RoosterSydney, NSW
- 5 reviews
- 1 like
- Physical store
- Verified customer
Faultless
After my fourth purchase in 10 years from Gregory Jewellers Bondi Junction, I'm pretty qualified to provide an accurate review. I can always rely on Helen Gregory to recommend a piece to suit my own individual style and to do so at a price point which matches my budget at the time. Helen and her team are always available between purchases and will do whatever is required to retain my loyalty. I hear Dennis Moraitis has been on the GJ team for 10 years and I can understand why. His passion and knowledge of the industry is top shelf and his client relationship management is first class.
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Helen G.Gregory Jewellers
Hi Iman, thanks for taking the time to share your experience at out Burwood boutique. The 5* rating is greatly appreciated and made us smile! Sue is a highly valued members of our team and her profes... Read more
sionalism is unparalleled always striving to deliver exceptional customer service which you too have experienced! We hope you are enjoying one of our beautiful pieces and look forward to welcoming you back to our Burwood Boutique again soon. Kindest regards, Team Gregory Jewellers